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IT Service Desk Analyst Are you an IT support professional who thrives on solving problems and delivering exceptional customer service? We are working with a well-established organisation looking for a Service Desk Analyst to join their IT Service Delivery team. This is a fantastic opportunity to develop your technical skills in a fast-paced, collaborative environment with a mix of office and remote working. Key details: • Salary: £27,000, • Location: Peterborough, • Home based shifts: 7:00am and 10:30am start, • 25 days holiday, • Contributory pension, • Life assurance, • Private medical healthcare after 1 year, • Interest-free season ticket loan, • Acting as the first point of contact for IT support queries via phone, email, and ticketing systems, • Diagnosing and resolving hardware and software issues, • Logging, prioritising, and managing incidents through to resolution, • Escalating complex issues where required, • Supporting a range of technologies including Active Directory, VPNs, mobile devices, and CRM systems, • Strong customer service and communication skills, • Experience working in a service desk or IT support environment, • Familiarity with ITIL processes, • A proactive and positive attitude with strong attention to detail Apply now to take the next step in your IT support career. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds. Due to the high volume of applications, if you haven’t heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.

* * SALARY: From 42,692 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full time permanent 35 hours CLOSING DATE: 25/5/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. Were looking for ahighly motivated and experienced Treasury Analyst to join our team, focusing on funding, liquidity and interest rate risk. The role spans responsibilities across Volkswagen Financial Services (UK) Ltd (VWFS UK) and VW Bank GmbH (UK Branch) (VW Bank UK) In this role, you'll be accountable for establishing, implementing and producing the necessary liquidity, hedging and stress scenario analytics and models to inform decision making and regulatory reporting requirements. What youll be doing: • You'll be accountable for full compliance with all applicable rules, regulations and standards, including the European Organisational Handbook (EOHB), Financial Conduct Authority (FCA) and European Central Bank (ECB) requirements., • Own and manage monthly Asset & Liability (ALM) data uploads and reporting for all UK entities, consistently meeting regulatory deadlines to support downstream ECB and PRA Risk and Regulatory reporting., • Monitor, measure and report interest rate risk exposures using gap analysis and interest rate risk models in line with the approved framework., • Ensure funding, swap derivatives and longterm loan structures remain within approved Asset & Liability limits and aligned to relevant risk frameworks. Partner with Headquarters to review and maintain swap effectiveness and derivative testing documentation, supporting the ongoing hedge accounting approach., • Develop and present datadriven recommendations for interest rate swap activity to manage ALM mismatches and minimise exposure to interest rate volatility, underpinned by robust quantitative analysis and market insight., • Support the implementation of natural hedging strategies between VWFS UK and VWSB Ltd, providing modelling, analysis and insight to inform strategic decisionmaking., • Lead the design, development and ongoing enhancement of Treasury and Liquidity models and forecasts, enabling clear reporting of liquidity and hedging positions to regulators, local management and Group Headquarters., • Contribute to the delivery of Internal Liquidity Adequacy Assessment Process (ILAAP/ILAPP) requirements, including data collection and liquidity stress testing. Produce and analyse Liquidity Coverage Ratio (LCR) and Net Stable Funding Ratio (NSFR) outputs, informing funding strategy and HighQuality Liquid Assets (HQLA) optimisation., • Prepare and deliver Market, Capital and Liquidity Risk Committee reports on a monthly basis, actively managing Key Risk Indicators (KRIs) to support informed risk decisions. Produce Treasury reports and Asset & Liability Committee (ALCO) packs for local and Group committees as required., • Maintain strong control frameworks and reconciliations, ensuring all model outputs reconcile to Accounting, Liquidity and Regulatory reporting actuals. Fully investigate and explain variances, and ensure models are efficient, welldocumented, auditable and compliant with Internal Development Policy (IDP) requirements., • Own the consolidated UK entity planning tool, delivering a detailed fiveyear liquidity and funding plan. Validate and challenge HQ planning inputs, analyse the impact of funding options, and conduct scenario and stress analysis to assess the effect of market movements on interest rates, funding costs and liquidity positions. Youll need to be at least a part qualified Treasurer (ACT) or Accountant (ACA, ACCA)with a great understanding of Treasury and Accounting. Youre committed to learning and continuous professional development to remain commercially aware of current and emerging market and credit risks. Essential experience & skills • You'll have demonstrable experience of Treasury Function operations preferably within a financial services environment., • You can build strong stakeholder relationships both internally up to director level and externally to secure commitment and support., • A proactive approach with the ability to react appropriately and effectively to changing circumstances and demands., • You're able to anticipate and understand interdependencies between different functional areas. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. Youll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? Youll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isnt just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVIs criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.