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JUNIOR APPLICATION SUPPORT ANALYSTFULLY REMOTE SALARY – CIRCA £30kAbout the Role: Our client is an innovative software company specialising in accountancy solutions. They are passionate about delivering excellent customer experiences and continuously improving their applications through user feedback and smart technology. They are now looking for a motivated and technically minded individual to join their team in a customer-focused software support and AI knowledge role.The Role This position would suit someone with experience in application software support, customer support, or helpdesk environments who enjoys learning systems, solving problems, and helping users. You will work closely with customers and the development team to support users, handle support enquiries, improve internal knowledge systems, and contribute to the development of the company’s AI chatbot and knowledge base.Key Responsibilities • Respond to customer support emails and occasional calls, • Learn and understand the company’s accountancy software applications, • Investigate user issues and provide effective solutions, • Analyse customer feedback and identify recurring problems or improvement areas, • Maintain and update the internal knowledge base and AI chatbot content, • Work alongside developers to improve software functionality and AI responses, • Help ensure customers receive accurate and helpful support informationWhat We’re Looking For, • Previous experience handling support emails and/or customer calls, • Experience supporting application software or business systems, • Strong communication and problem-solving skills, • Ability to learn new software systems quickly, • Good analytical and organisational skills, • A positive, proactive approach to customer serviceDesirable Skills, • Background in IT, Computer Science, Accountancy, or similar, • Familiarity with software applications or SaaS platforms, • Knowledge of AI/chatbot technologies, • Understanding of software development processes, • Exposure to Java or other programming languages would be beneficialWhat’s on Offer, • Fully remote working, • Supportive and collaborative environment, • Opportunity to grow within a software and AI-focused business, • Ongoing professional development, • Competitive salary and benefits This is an excellent opportunity for someone looking to develop a long-term career within software support, application analysis, and AI-driven technologies. Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.

Senior SOC Analyst - Farnborough, UK Key highlight: • Up to £70,000 Depending on Experience, • SOC shift pattern work, onsite, • Must be eligible for DV clearance About the client Our client is a specialist technology organisation delivering secure digital solutions within complex and regulated environments. With a strong focus on operational excellence and continuous improvement, they are investing in the growth of their Security Operations capability. Due to ongoing expansion, they are now looking to add an experienced Senior SOC Analyst to their established SOC team. The benefits • Opportunity to shape and mature a growing SOC capability, • Exposure to a wide range of technologies and security challenges, • Training, certification support and professional development, • Inclusive and collaborative working culture The Senior SOC Analyst role As a Senior SOC Analyst, you will play a key role in delivering 24/7 SOC services across multiple platforms and projects. You will lead and support a small team of analysts, oversee security monitoring and incident response, and contribute to the development of security controls, processes and governance. You will work closely with senior stakeholders to produce security reporting, support compliance activities such as ISO 27001, and help drive security awareness across the organisation. This role operates on a SOC shift pattern and suits someone who enjoys both hands-on technical work and mentoring others. Senior SOC Analyst essential skills • Proven experience working within a SOC environment, ideally 2+ years, • Strong knowledge of SIEM, incident management and threat intelligence, • Experience with cloud security, networking and information security principles, • Understanding of IDAM, RBAC and joiners, movers and leavers processes, • Ability to support and develop junior analysts, • Excellent communication and stakeholder engagement skills To be considered Please apply through this advert or contact the recruiter directly for more information. By applying for this role, you give express consent for your application to be processed and submitted to the client in conjunction with this vacancy only. Key skills: Senior SOC Analyst, SOC, SIEM, Incident Response, Cloud Security, Threat Intelligence, IDAM, ISO 27001, Team Leadership, NSD

Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. About the role This is a fast-paced, customer-facing support role where you will work across multiple channels, with a strong focus on telephone-based support. You will spend a significant portion of your time speaking directly with customers, helping them resolve issues in real time, guiding them through workflows, and ensuring they get the most value from our products. Confidence and clarity on the phone are essential. You will: • Deliver high-quality customer support across email, in-product chat, and telephone, with phone support as a core part of the role, • Confidently handle a high volume of inbound and outbound customer calls, including troubleshooting issues and guiding users step-by-step through solutions, • Ensure customers receive an easy, memorable, and valued service across all touchpoints, • Seek to understand how customers use our products, and proactively offer guidance to help them get the best value, • Troubleshoot issues live with customers, often in real-time over the phone, • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries, • Provide emergency support out of hours on a rotational basis (after initial onboarding period), • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems, • Work with connected technology providers to effectively implement integrated solutions or solve problems affecting customers, • Research and interpret application log files and user behaviour to help diagnose issues, • Document and share workarounds or key steps via our Help and Support Centre and with wider customer-facing teams, • Use software such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bugfender, as well as Microsoft suite of products You have: • Proven experience in a customer-facing role with regular telephone-based support (e.g. contact centre, service desk, or high-volume support environment), • At least 1–2 years’ experience handling customer support via telephone in a fast-paced environment, • Strong verbal communication skills, with the ability to build rapport quickly, control conversations, and explain technical concepts clearly over the phone, • Experience handling challenging conversations and confidently de-escalating frustrated customers, • The skillset to follow up with customers and deliver timely updates on tickets and cases, • Experience of working in a high-performing, busy team, • A logical approach, with good judgment to ensure the appropriate customer outcome, • Initiative to resolve customer issues and provide an exceptional service, • The ability to manage a varied workload, • A desire to increase your technical knowledge, • Willingness to contribute ideas, innovation and team spirit You may have: • Experience or interest in the Care industry, • An inclination to keep up with developments in technology and social care, • Experience using Salesforce, Intercom and Jira, • An ambition to continuously grow and develop Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions, or to apply with your CV, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

* * SALARY: From 42,692 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full time permanent 35 hours CLOSING DATE: 25/5/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. Were looking for ahighly motivated and experienced Treasury Analyst to join our team, focusing on funding, liquidity and interest rate risk. The role spans responsibilities across Volkswagen Financial Services (UK) Ltd (VWFS UK) and VW Bank GmbH (UK Branch) (VW Bank UK) In this role, you'll be accountable for establishing, implementing and producing the necessary liquidity, hedging and stress scenario analytics and models to inform decision making and regulatory reporting requirements. What youll be doing: • You'll be accountable for full compliance with all applicable rules, regulations and standards, including the European Organisational Handbook (EOHB), Financial Conduct Authority (FCA) and European Central Bank (ECB) requirements., • Own and manage monthly Asset & Liability (ALM) data uploads and reporting for all UK entities, consistently meeting regulatory deadlines to support downstream ECB and PRA Risk and Regulatory reporting., • Monitor, measure and report interest rate risk exposures using gap analysis and interest rate risk models in line with the approved framework., • Ensure funding, swap derivatives and longterm loan structures remain within approved Asset & Liability limits and aligned to relevant risk frameworks. Partner with Headquarters to review and maintain swap effectiveness and derivative testing documentation, supporting the ongoing hedge accounting approach., • Develop and present datadriven recommendations for interest rate swap activity to manage ALM mismatches and minimise exposure to interest rate volatility, underpinned by robust quantitative analysis and market insight., • Support the implementation of natural hedging strategies between VWFS UK and VWSB Ltd, providing modelling, analysis and insight to inform strategic decisionmaking., • Lead the design, development and ongoing enhancement of Treasury and Liquidity models and forecasts, enabling clear reporting of liquidity and hedging positions to regulators, local management and Group Headquarters., • Contribute to the delivery of Internal Liquidity Adequacy Assessment Process (ILAAP/ILAPP) requirements, including data collection and liquidity stress testing. Produce and analyse Liquidity Coverage Ratio (LCR) and Net Stable Funding Ratio (NSFR) outputs, informing funding strategy and HighQuality Liquid Assets (HQLA) optimisation., • Prepare and deliver Market, Capital and Liquidity Risk Committee reports on a monthly basis, actively managing Key Risk Indicators (KRIs) to support informed risk decisions. Produce Treasury reports and Asset & Liability Committee (ALCO) packs for local and Group committees as required., • Maintain strong control frameworks and reconciliations, ensuring all model outputs reconcile to Accounting, Liquidity and Regulatory reporting actuals. Fully investigate and explain variances, and ensure models are efficient, welldocumented, auditable and compliant with Internal Development Policy (IDP) requirements., • Own the consolidated UK entity planning tool, delivering a detailed fiveyear liquidity and funding plan. Validate and challenge HQ planning inputs, analyse the impact of funding options, and conduct scenario and stress analysis to assess the effect of market movements on interest rates, funding costs and liquidity positions. Youll need to be at least a part qualified Treasurer (ACT) or Accountant (ACA, ACCA)with a great understanding of Treasury and Accounting. Youre committed to learning and continuous professional development to remain commercially aware of current and emerging market and credit risks. Essential experience & skills • You'll have demonstrable experience of Treasury Function operations preferably within a financial services environment., • You can build strong stakeholder relationships both internally up to director level and externally to secure commitment and support., • A proactive approach with the ability to react appropriately and effectively to changing circumstances and demands., • You're able to anticipate and understand interdependencies between different functional areas. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. Youll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? Youll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isnt just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVIs criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.