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ASSISTANT GENERAL MANAGER Here at Puttshack we are recruiting an Assistant General Manager for our Lakeside Venue About us: Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together. Our Vision To create experiences where play sparks connection and joy, where our guests choose return to, time and again. Our Mission To create lasting memories for people of all generations through a shared, world-class entertainment experience Our Purpose To transform mini golf into an extraordinary social experience Our Promise Is memory-making fun! Our beliefs are simple Play is for all players, shared moments matter most, unpredictability is our secret sauce, and tech powers while play leads. Our Values: • Bring your ‘A’ game - We strive for excellence in everything we do, • Lead the Way - Our associates (staff) embrace and are inspired by change, • Own the Fun - We revel in our guests’ enjoyment, • Care Deeply - We take great care of our guests, our associates and the communities we call home The Role: The Assistant General Manager works with the General Manager sharing the responsibility for the day to day running of the business. The AGM deputizes in the absence of the GM and will be a key liaison between the restaurant, kitchen, guest, and associates and ‘head office’. It is the ultimate goal of all associates to deliver excellent guest service and so the AGM’s greatest responsibility is to make sure that every single guest has a pleasurable experience. To achieve this, you will need to support the GM in leading and inspiring the team in all areas of the operation. Working Hours: 45 Reports to: General Manager Qualifications and Experience: • Previous experience as an Assistant General Manager in high volume F&B. What’s in it for you? • Free golf & 50% discount on food and drink for up to 6., • 25 days holiday plus bank holidays, • Discretionary quarterly bonus, • Onboarding plan to set you up for success!, • Access to continuous development through a blended learning approach., • Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!, • Refer a friend – Up to £500 referral fee* (T&Cs apply), • Enhanced maternity & Paternity *, • Free meal on shift, • Enrolment to our communication community – PuttApp, • Wagestream membership - access 50% of your wages as you work, building pots and financial support. Overview • Bring everyone into play., • Bring your 'A' Game each and every day., • Lead by example by demonstrating Puttshack Core Values., • Develop the team through coaching and purposeful feedback., • Drive Associate engagement and entrepreneurial spirit., • Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests’ expectations, • Involved in assisting the GM with recruitment, training and development and setting exceptionally high standards throughout the business, • Responsible for assisting the GM in ensuring that everything necessary for the smooth running of the operation is carefully planned and execute., • Accountable for sales, profit, staffing and stock control targets as set by the GM, • Promote safe operational standards for both Guest and Associate safety., • Ensure that brand and operating standards are met., • Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction., • Works to create a can-do team culture in the host and throughout the operation. Key Responsibilities: BUSINESS Forecasting and controls – assist the GM with planning ahead in order to maximize financial opportunities; anticipate the business in order to ensure costs reflect business levels P&L – achieve and maximize sales and profit targets as set by the GM; assist the GM with monitoring expenditure and follow proper procedure with exceptional expenditure Financial administration – assist the GM with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts Stock – ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock Premises – assist the GM in ensuring the cleanliness and maintenance of the venue Health and Safety – assist the GM in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements. Equipment – assist the GM as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations PEOPLE Administration – take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays Motivation – assist the GM in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business Recruitment – follow established procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented Training and Development – assist the GM in the appraisal of associates; create plans to address any performance issues; identify development opportunities Welfare and Discipline – follow company policy with regard to staff welfare and ensure discipline is maintained; assist the GM in dealing with performance issues in a timely manner as required Uniform, grooming and conduct – maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members Guest relations – build and maintain excellent relations; meet and greet; maintain guest loyalty Service – ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service Feedback – assist the GM in dealing with written complaints promptly and inform Head Office; together with the GM propose any necessary solutions to issues raised; complete nightly report with accurate information Briefings – assist the GM with appropriate briefings to enable managers and associates to fulfil guests’ arrangements. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time. Our Managers • Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team, • Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic., • Have impeccable presentation., • Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.

Dart Security Services Job Overview Dart Security Services is seeking an experienced, ambitious and results-driven Business Development Manager to support the continued growth of our security services business. The successful candidate will be responsible for identifying new business opportunities, building strong client relationships, developing strategic partnerships and securing new contracts across the security sector. This role is ideal for someone with strong commercial awareness, excellent networking skills and previous experience within the security, facilities management or related service industry. Key Responsibilities • Identify and develop new business opportunities within the security services sector., • Generate new leads through networking, referrals, cold outreach, tender opportunities and industry events., • Build and maintain strong relationships with prospective and existing clients., • Prepare professional proposals, quotations, presentations and tender submissions., • Manage the complete business development process from initial contact through negotiation and contract award., • Develop and implement strategies to increase company revenue and expand the client portfolio., • Negotiate pricing, service agreements and commercial terms with prospective clients., • Maintain an accurate pipeline of leads, prospects and opportunities using CRM or company systems., • Conduct market research and monitor competitor activity, industry trends and potential growth areas., • Represent Dart Security Services at client meetings, networking events, exhibitions and industry functions., • Work closely with operations and management teams to ensure new contracts can be delivered effectively., • Support client retention, account growth, upselling and cross-selling opportunities., • Prepare regular business development reports, forecasts and updates for senior management., • Develop relationships with decision-makers including property managers, facilities managers, construction companies, retailers, corporate clients and other organisations requiring security services., • Identify tender opportunities and assist with bids for security guarding and related service contracts. Key Requirements • Proven experience in business development, sales or account management., • Previous experience within the security industry, facilities management industry or a closely related sector is highly desirable., • Strong knowledge of security services and the commercial security market., • Excellent PR, networking and relationship-building skills., • Strong communication, negotiation and presentation skills., • Ability to generate leads and convert opportunities into profitable contracts., • Commercially focused with a strong understanding of pricing, margins and contract negotiations., • Confident dealing with senior decision-makers and corporate clients., • Self-motivated, proactive and target-driven., • Strong organisational and time-management skills., • Ability to work independently while collaborating with operational and management teams., • Good knowledge of Microsoft Office and CRM systems., • Full UK driving licence may be advantageous where client travel is required. Preferred Industry Experience Experience working with or selling services such as: • Security guarding, • Mobile patrols, • Keyholding and alarm response, • Retail security, • Corporate security, • Construction site security, • Concierge and front-of-house security, • Event security, • Facilities management services Working Pattern Full-time, Monday to Friday. Some flexibility may be required for client meetings, networking events, site visits or business appointments outside normal working hours. Salary Competitive salary, depending on experience. Performance-related commission or bonus may be offered based on achievement of agreed sales and business development targets. Location [Insert office location] The role may involve travel to client sites, meetings and networking events. About Dart Security Services Dart Security Services provides professional security solutions to businesses and organisations across a range of sectors. We are committed to delivering reliable, professional and customer-focused security services while developing long-term relationships with our clients. As part of our continued growth, we are looking for a Business Development Manager who can help strengthen our market presence, identify new opportunities and secure new contracts. What We Are Looking For We are looking for someone who is: • Confident and professional, • Commercially aware, • Strong at building relationships, • Experienced in generating new business, • Comfortable negotiating contracts, • Highly motivated and target-focused, • Well connected within the security or facilities management industry How to Apply Please submit your CV and a short cover letter outlining your relevant experience, particularly any previous business development experience within the security or facilities management industry. Dart Security Services is an equal opportunities employer.