Senior Murex Support Specialist - VP - City of London
12 hours ago
City Of London
As a key member of the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support. Key Responsibilities • Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs., • Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.)., • Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime., • Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs., • Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents., • Maintain and update support documentation, knowledge bases, and runbooks., • Participate in environment management (refreshes, patching, configuration) as required for support continuity., • Support release management by validating and testing new Murex releases or patches from a support perspective., • Contribute to continuous improvement of support processes, automation, and monitoring tools., • Nimble to work on projects & BAU Support issues, as part of a team & individual contributor, • A strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s, • Manage / contribute the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status, • Strong, Clear and precise communication (Oral & Written) is a key requirement for the role. Urgency on business related issues and manage business expectations. Main Areas: • Support the Global Markets, Commodities business in Murex., • Market data (real time contribution, end of day,) for assets, • Risk reporting (strike maps, scenario reporting), • Reporting for support function (deal valuation, market data) The team will also ensure support and maintenance of all its development and work within an agile framework (ceremonies – Stand up’s, prioritization, internal support catch-up) Add value by: • Helping out with, • User needs collection and anticipation., • Analysis of these needs and definition of the required specifications., • Multiple solutions proposal: where applicable, provide the sponsors with studies comparing the different options and solutions to facilitate strategic decision, • making., • Implementation and delivery of retained solutions., • Support and documentation., • Bug tracking, continuous software evolution., • Make recommendations regarding architecture, technologies, and IT solutions., • Analysis, problem solving and escalation., • Carry out training and skills assessments at regular intervals. Follow the branch compliance rules Propose new projects to the business, take lead of support topic, covering notably: • Innovative solutions, • New business, activities, and products, • Opportunities for efficiency improvements, • Operational risk reduction Reporting: • Timely progress updates to direct management as deemed necessary. Key Skills — Mandatory • At least 8-10 years’ experience of working with Murex, in a Support role with a BA background, with deep expertise in troubleshooting and resolving issues., • Experience of implementing and supporting Murex v3.1 with Regards to Front Office, lower version of Murex is a strict no go., • Experience in Implementing both Linear and non-Linear Products in Murex, • Ability to build out multiple strategies / payoff’s as per business needs, • Simulations, • RM (Risk Matrix), • Pricing, • Market Data, • Pre-trade – Debug pricing related issues for FO, • Workflows – Exchange exclusive workflows – integrate various exchanges with Murex, • CICD is a must have Note: above list is not exhaustive, but are Must have’s: • Experience supporting multiple asset classes (Commodities, FX, IRD, Credit, etc.) in Murex., • Expertise in Capital Markets across different Asset classes and Front to back knowledge of the trade lifecycle, including modelling these in Murex, • Experience in binary version updates, • Ability to do a risk assessment on cross asset impact for releases e.g. FX vs Commodities module, • Past experience / knowledge of integrating flex pricing models, ability to debug and get to the root of the problem, working on defining a solution to fix the underlying problem, • Strong experience around static data setup in Murex including generators, curve setup, Datamart etc., • Experience with Livebook, PVLAR, Real time pricing, Risk Matrix is a must. RBPnL would be an advantage, • Past experience of release validations to ensure the releases into production have been verified, • Multitasking and ability to work on multiple issues within Murex, • Experience with incident, problem, and change management in a production support environment., • Think Big and out of the box, propose strategic solutions, critically analyse the existing setup and propose any improvements that add value., • Knowledge of events setup and lifecycle in Murex, • Ability to debug various issues that are encountered Personal skills - required: • Strong analytical and problem-solving skills., • Calm under pressure, with a sense of urgency for critical incidents., • Excellent communicator, able to explain technical issues to non-technical users., • Team player, willing to share knowledge and support colleagues., • Proactive, detail-oriented, and committed to continuous improvement., • Ability to pick up and process information independently and quickly., • Strong interest in the global markets business, • Fast-learner and pro-active approach, • Effective communication skills (business-oriented and technical-oriented), • Ability to work with geographically distributed stakeholders., • Be a Team player, help the junior members of the team and work as a cohesive unit., • Build a strong relationship with peers in Head Office and other European locations., • Work with the wider GMR teams in London to ensure seamless integration., • Take ownership and at times be a conduit / coordinator for issues that are dependent on external teams/factors, • Ability to take the lead on issues with the vendor and work constructively to resolve the issues in a timely fashion, • Understand when a situation needs us to be proactive or reactive., • Liaise with users directly, regularly follow up on issues and provide regular updates and timeliness. Additional Skills - required: • Strong experience with Agile methodologies, Sprints, Kanban Board, Sprints review, Dev Ops solution, • Experience in liaising with Senior Management – Head of Desks, Business Managers, Senior Front Office users, including stakeholder management, • Effective communication skills (business-oriented and technical-oriented), • Previous experience in working with Banks and FI’s., • Ability to work in a demanding environment with strong business exposure., • Ability to work as a team and individually with key information being fed back to the team