Senior Café Manager
4 days ago
City of London
Full-Time Senior Manager/Supervisor £34,320 per annum (paid hourly at £16.50ph) Job Title: Senior Cafe Manager Location: Working across two cafe sites: Kings Cross Pancras Square NC1 and Stoke Newington N16 Direct Reports: • Kings Cross - x2 Shift Leads, • Stoke Newington - Assistant Cafe Manager, Shift Lead Permanent Full time 40 hours per week, usually Monday to Friday (working 3 days at NC1, and 2 days at N16) Usually 07:00 - 15:00 (NC1) and 07:30 - 15:30 (N16) £34,320 per annum (paid hourly at £16.50ph) + Additional Apprentice Responsibility Payment when hosting Apprentices PLEASE NOTE: Kings Cross Pancras Square will be a new site opening, and we will be recruiting a new cafe team. The appointed Senior Cafe Manager will be involved in hiring their team. Luminary Bakery is a social enterprise using baking as a tool to empower women and build community. By joining our team, you'll be part of something bigger than bread - you'll be helping us grow a sustainable business that creates opportunities for women who've experienced social and economic disadvantage. As Senior Café Manager, you will play a pivotal role in ensuring the overall success of the cafés by leading the team, overseeing day-to-day operations, and maintaining high standards of customer service, operational efficiency, and health & safety. You will create a positive and professional environment, driving performance and fostering growth within your team while supporting the larger mission of Luminary Bakery. • Oversee the smooth and efficient daily operations of the cafés., • Monitor and track sales against agreed targets., • Provide monthly performance data analysis, identifying areas for improvement and suggesting actionable solutions., • Utilise the Weekly Cafe Tracker to ensure performance is on track and targets are met., • Manage ordering and stock replenishment to maintain optimal supply levels while minimising waste., • Conduct regular stock checks to maintain par levels and stock on hand, to support ordering procedures and cost control., • Implement and oversee stock rotation procedures to maintain product quality and reduce spoilage., • Lead the training and development of new and existing team members, ensuring they are equipped with the skills needed to succeed., • Supervise Apprentices in the Luminary Programme, providing guidance and support for their growth., • Conduct regular one-to-one meetings with team members, offering feedback, encouragement, and developmental guidance., • Ensure staff schedules align with approved rota templates., • Collaborate with HR to address staffing gaps, including overseeing recruitment, conducting interviews, and managing onboarding processes., • Preparing staff schedules bearing in mind contracted hours and staff availability, facilitating shift swaps., • Continuously optimise café operations, ensuring all processes align with Luminary policies and standards., • Regularly monitor and review product quality, verifying that recipes are followed and maintaining consistent high standards., • Maintain a 5-star Food Hygiene Rating by strictly enforcing food hygiene and allergen policies., • Ensure Health & Safety excellence through risk assessments and ongoing staff training., • Ensure the café team adheres to cleaning schedules, including daily, weekly and deep cleaning rotas., • Foster a culture of professionalism, exceptional customer service, and teamwork within the café., • Lead by example in your personal appearance, communication, and overall professionalism., • Promote a positive, welcoming atmosphere for both staff and customers, ensuring an excellent café experience., • Oversee the implementation of work experience initiatives, ensuring smooth execution and positive outcomes for all involved., • Facilitate seamless cross-department collaboration and operational harmony., • Train the team on proper handling and maintenance of café equipment., • Ensure compliance with internal and regulatory standards regarding equipment use and safety., • Actively contribute to Luminary Bakery’s broader business and charity goals, supporting its mission and helping drive its success., • Proven experience in café or hospitality management, with a focus on operational excellence and team development., • Strong leadership skills with the ability to motivate and inspire a team., • Strong problem-solving abilities and a proactive approach to continuous improvement., • Ability to manage multiple priorities and tasks in a fast-paced environment., • Excellent communication skills, both with customers and team members., • A passion for delivering outstanding customer service and maintaining high standards of café operations., • Flexibility to work weekends and adjust to changing schedules., • Committed to upholding Luminary Bakery’s values and mission. London, Greater London Full-Time Senior Manager/Supervisor £34,320 per annum (paid hourly at £16.50ph) #J-18808-Ljbffr