Brand Consultant
3 days ago
Portsmouth
About Le Creuset: All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, weve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. Were not just creating cookware; were creating moments that last a lifetime. If youre inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, wed love to welcome you into our story. The Recipe for Success: Role Summary Join the vibrant world of Le Creuset as a Brand Consultant, where youll take full ownership of the kitchen for your designated account, ensuring every operational ingredient blends perfectly to showcase our Brand at its best. Working side-by-side with your National Merchandiser Executive, youll help cook up exceptional sales results, serve outstanding customer experiences, and keep our Brand looking premium and perfectly presented on the shop-floor menu at all times. Ingredients: Key Responsibilities Whats on your Daily Menu: • Welcome every customer into the kitchen with warmth and enthusiasm, guide them through our product menu, support them in choosing the perfect Le Creuset pieces, escort them to the tills when needed, and turn every interaction into a delicious sales opportunity that helps us meet our targets., • Present and plate up Le Creuset products exactly as defined by the Senior National Account Manager, ensuring our displays always look good enough to eat., • Follow Le Creuset and Store visual merchandising recipes, including range guides, POS materials, and product storytelling, while also:, • Keeping displays spotless, bright, and appetising., • Ensuring shelves are always fully stocked up with fresh product., • Ticketing items clearly and accurately, no missing ingredients!, • Maintaining a clean and tidy workspace through regular housekeeping, including dusting, sweeping, and removing clutter., • Serve up exceptional product knowledge using Le Creusets sales techniques, explaining suitability, care instructions, cooking benefits, and those special ingredients that make our products unique., • When required, demonstrate the features and benefits of Le Creuset products, bringing them to life and giving customers a true taste of what they can do., • Handle customer queries and complaints, whether in-store or by phone, with calm professionalism, following Le Creuset and store policies to ensure every issue is resolved quickly and leaves customers fully satisfied., • Stay in close contact with the Senior National Account Manager, sharing updates on current and future promotions, sales performance, buying trends, colours in demand, and prime display locations., • Support the Senior National Account Manager in showcasing new ranges or promotional lines to store teams, helping cook up creative merchandising solutions ready for launch., • Provide a weekly update call to the Senior National Account Manager to keep everything running smoothly behind the scenes., • Youll bring a well-seasoned blend of retail sales experience, confidently serving customers and helping them find the perfect addition to their kitchen., • A background in cookware sales adds extra depth to your flavour, and being familiar with the current Le Creuset range is the cherry on top., • Youll bring a well-balanced mix of essential kitchen skills, including solid numerical and literacy abilities to keep every recipe accurate and on track., • Your confident verbal communication ensures you can serve information smoothly to both colleagues and customers.