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  • Shop Supervisor
    Shop Supervisor
    hace 1 mes
    £38000–£42000 anual
    Jornada completa
    Manchester

    A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job.: 1. Team Management Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. Assign tasks, set schedules, and ensure adequate staffing during peak hours. Train new employees on store policies, procedures, and customer service standards. Monitor employee performance and provide feedback or coaching as needed. Foster a positive and productive work environment. 2. Customer Service Ensure customers receive prompt, friendly, and efficient service. Address customer complaints, inquiries, and issues in a professional manner. Monitor customer feedback and implement improvements to enhance the shopping experience. Maintain a clean, organized, and welcoming store environment. 3. Inventory Management Oversee stock levels and ensure shelves are well-stocked and organized. Coordinate with suppliers and vendors for timely delivery of groceries. Conduct regular inventory checks to prevent overstocking or stockouts. Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. Implement inventory control systems to track stock accurately. 4. Store Operations Ensure the store operates efficiently and complies with company policies and procedures. Oversee the opening and closing procedures of the store. Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. Ensure compliance with health and safety regulations (e.g., food safety standards). 5. Sales and Promotions Implement promotional campaigns and ensure displays are attractive and well-stocked. Monitor the effectiveness of promotions and provide feedback to management. Upsell products and encourage customers to take advantage of deals. Analyze sales data to identify trends and opportunities for growth. 6. Quality Control Inspect incoming goods to ensure they meet quality and freshness standards. Remove expired or damaged products from shelves promptly. Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management Monitor daily sales and cash flow. Prepare and submit sales reports to management. Identify opportunities to reduce costs and improve profitability. Manage budgets for staffing, inventory, and store operations. 8. Health and Safety Compliance Ensure the store complies with food safety regulations and hygiene standards. Train staff on proper handling and storage of groceries. Conduct regular safety inspections and address potential hazards. Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination Build and maintain strong relationships with suppliers and vendors. Negotiate pricing and terms to ensure cost-effectiveness. Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving Address operational challenges, such as equipment malfunctions or staffing shortages. Handle customer complaints and resolve conflicts effectively. Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions). 11. Reporting and Analysis Generate reports on sales, inventory levels, and customer feedback. Analyze data to identify trends, inefficiencies, and areas for improvement. Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration Act as a liaison between staff and upper management. Communicate store goals, policies, and updates to the team. Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities Strong leadership and team management skills. Excellent communication and interpersonal abilities. Attention to detail and organizational skills. Knowledge of grocery products, inventory management, and food safety standards. Ability to work in a fast-paced environment and handle multiple tasks. Customer-focused mindset with a problem-solving attitude. By effectively managing these responsibilities, a Shop Supervisor ensures the grocery store operates efficiently, delivers exceptional customer service, and achieves its sales and operational goals.

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  • Sales Manager
    Sales Manager
    hace 2 días
    Jornada completa
    Eccles

    SALES MANAGER – LOCKE CANARY WHARF Is selling in your DNA? Do you have a knack for unearthing leads and turning them into loyal customers? Thrive on building and nurturing lasting relationships? You’ll be a key part of the sales team for our newest Locke property in Canary Wharf — just about to launch and poised to make its mark. Reporting to the Director of Sales, you’ll support the property’s market introduction, helping to build early awareness, strengthen its positioning, and convert pre-opening interest into long-term business. Your focus will be on generating demand, engaging potential customers, and contributing to strong commercial momentum from day one. This is a hands-on, on-property role, based five days a week, supporting the sales drive during this exciting launch phase. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. • THE WORK IN YOUR HANDSDeveloping a sales plan for the property, • Delivering and exceeding individual and team targets, • Actively nurturing existing relationships while seeking and winning new business, • Managing key clients, conducting reviews to identify opportunities and executing development plans to maximise revenue, • Actively assisting with B2B sales, managing key local accounts and liaising with the central sales team to engage with key central accounts, • Identifying new and existing leads and liaising with decision makers, • Ensuring databases are kept up to date, • Staying in-the-know with Locke business developments across all locations, • Report to the Director of Sales on sales activity, • Networking at events, exhibitions and conferences to grow strong relationships, • Hosting fam trips, property showcases, sales presentations and events, • Innate customer service skills, • No-nonsense commercial awareness, • Brain built for problem solving, • Determination to deliver on individual and team targets, • Tenacious and courageous mindset, • Impeccable planning and organisation, • Next-level communication, • Demonstrable understanding of Locke’s business and brand, • Local knowledge and contacts in Canary Wharf, • 4+ years’ experience in hotel, serviced apartment, or relocation housing sales, ideally across multiple markets., • Experience managing client portfolios with annual revenues of £3m+. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Early Years Practitioner
    Early Years Practitioner
    hace 24 días
    Jornada parcial
    Cheetham Hill, Manchester

    Key Responsibilities Support children’s free play in line with the playwork principles. Help set up and clear away play equipment and resources. Supervise children to ensure safety and wellbeing. Assist with snack preparation and hygiene routines. Build positive relationships with children and parents/carers. Follow safeguarding, health & safety, and setting policies. Observe children and report concerns to senior staff. Support inclusive play for children with additional needs. 🔹 Level of Responsibility Works under supervision of a Level 3 or Manager. No formal responsibility for planning (may assist). Not usually a key person (in early years settings). 🔹 Typical Qualification Level 2 Diploma/Certificate in Playwork or Childcare. Paediatric First Aid (often required). 🌟 Level 3 Playworker (Senior Playworker / Early Years Practitioner) 🧩 Main Purpose To plan, lead, and evaluate high-quality play opportunities while ensuring children’s safety, development, and wellbeing. 🔹 Key Responsibilities Plan and deliver stimulating play activities. Promote child-led play and inclusive practice. Act as a Key Person (in early years settings). Observe, assess, and record children’s development (EYFS where applicable). Lead sessions and supervise Level 2 staff. Ensure safeguarding procedures are followed. Liaise with parents/carers regarding progress and wellbeing. Support children with additional needs. Maintain accurate records and risk assessments. Contribute to policy implementation and inspections (e.g., Ofsted). 🔹 Level of Responsibility Works more independently. May supervise junior staff or apprentices. May deputise for the manager when required. 🔹 Typical Qualification Level 3 Diploma in Playwork or Early Years. Paediatric First Aid (usually required). Safeguarding training.

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