Trabajos business development analyst en LiverpoolCrear alertas

Job Title: BI AnalystContract Type: Fixed term for 12 monthsSalary: £43,123.45 per annum (£47,499.11 is achieved after 12 months successful performance in the role)Working Hours: 35 hours per weekWorking Pattern: Monday to Friday (hybrid)Location: LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter outlining skills and experience for the role, please note for this role we are looking for somebody who has a minimum of 3 years’ experience of using Tableau Dashboards At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Business Information Analyst Analyse and present business information (BI) that is timely and accurate to support the delivery of intelligent business information through a range of mechanisms, in particular self-serve tools for use by colleagues. Support colleagues with their management and performance information requirements and develop and maintain operational data models to underpin operational and planning activitiesAbout you We are looking for someone with: • Experience of using Tableau Dashboards • Experience of Business Information and performance reporting production in a medium to large organisation • Experience of using business intelligence tools, Tableau and data visualisation techniques appropriate to the audience and subject matter • Experience of the analysis of data in the provision of meaningful intelligence •Advanced user of Excel with proven capability of handling large, complex data sets.Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be consideredRole Profile • Interpret operational and strategic BI requirements to identify and mine relevant data sources and advise colleagues on improvement opportunities. • Collaborate with data owners and subject matter experts across the Group to design, develop and build appropriate tools to present routine BI analysis to support the Group’s Performance Management Framework and operational management of the business. • Provide bespoke analysis and technical expertise in appropriate analysis and visualisation techniques to support colleagues across the business with scrutinising data. • Support continuous improvement through routine and bespoke analysis to identify opportunities and ensure that the principles of data integrity adopted by the organisation are embedded in reporting frameworks. • Escalate issues with data accuracy or system usage to the appropriate channel to ensure prompt and satisfactory resolution. • Develop and maintain data models to underpin day-to-day operational and planning activities. • Work closely with colleagues in the Insight Team to maximise the use of existing self-serve tools and bring together Riverside-wide data to provide comprehensive analysis. • Develop and maintain relationships with external partners in the provision of business intelligence systems to and ensure tools are maximised and that providers deliver services that meet time and quality agreements/expectations. • Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements. • Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements. • Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the servicePerson specificationKnowledge, Skills and ExperienceEssential • Experience of using Tableau Dashboards • Experience of Business Information and performance reporting production in a medium to large organisation • Experience of the analysis of data in the provision of meaningful intelligence • Advanced user of Excel with proven capability of hand...

Are you looking to benefit from a new career in Programming? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level Programming staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in coding. You will also have the reassurance of a job guarantee (£25K-£40K) upon completion. Whether you are working full-time, part-time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 -HTML and CSS Online Training (*12 weeks) The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. * HTML Essentials (6 weeks) * CSS Essentials (6 weeks) The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study online from anywhere you choose. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Once the HTML & CSS courses are complete, you will be ready to move forward. Step 2 -Online Training (*12 weeks) The second step includes a selection of more advanced courses to get you up to speed. * Learn the Command Line (1.5 weeks) * Learn Git & GitHub (1.5 weeks) * Learn JavaScript (1.5 weeks) * Learn Python 3 (1.5 weeks) JavaScript forms the foundation of almost everything you see on the Internet, so it will be essential! Python is highly versatile. You can use it for both small and complex tasks, and it is used across many different industries. Step 3 - Build a Portfolio Website Project (1 week) Additional Courses * AWS Certified Cloud Practitioner * Microsoft Certified: Azure Administrator Associate Step 4 - Junior Programmer placement (£25K - £40k) We work with you to secure your first role as a Junior Programmer, with a starting salary of anywhere between £25K - £40k. While working as a Junior Programmer, we will release your second batch of training which is specifically designed to qualify you to move into the programming field. Programmer Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the coding industry, you will be ready to move into higher paying programming roles. Our recruitment support team specialises in the Web and programming space and roles at this level have an average starting salary of £45K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level coding staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in coding? Apply now and one of our friendly advisors will be in touch. Keywords: Website, Web Developer, Business Development, Website, Web Design, Front End, Back End, Full Stack, Computer Programmer, Computer Systems Engineer, Systems Analyst, Programmer Analyst, Database Administrator, Front-end Developer, Mobile App Developer, Software Developer, Data Scientist, Cloud Engineer.

Role - BI Developer Location - Liverpool Work Pattern - Hybrid Salary up to £45,000 The Role This is a hands-on, high-impact position for someone who combines strong BI development skills with a practical, analytical mindset. You will take ownership of the dashboarding and reporting function, working closely with stakeholders across the business to translate requirements into clear, reliable, and well-structured BI outputs. Experience with Qlik Cloud is central to this role, alongside a development background that allows you to engage meaningfully with data integration, automation, and process improvement work. If you understand energy or utilities data, even better - though it is not essential. The role is based in Liverpool, and is hybrid but it is very flexible and we could be open to remote for the right person with significant Qlik Cloud experience. Key Responsibilities BI Development & Reporting • Design, build, and maintain dashboards and reports in Qlik Cloud, • Translate business requirements into clear, accurate, and usable BI outputs, • Develop and support KPI reporting for operational and commercial teams, • Analyse business data to identify trends, anomalies, and opportunities for improvement, • Support decision-making by providing accurate and timely insights to the right people, • Work with a range of internal and external data sources, • Apply development experience to support data handling, automation, and integration work, • Assist with the design and maintenance of data flows and transformations, • Work with structured data formats including CSV, JSON, and API-based feeds, • Work closely with colleagues across the business to gather requirements and refine outputs, • Provide clear guidance and support to users of BI tools and reports, • Respond to reporting queries and help maintain confidence and trust in the data, • Present findings in a practical, accessible way to non-technical audiences What We're Looking For Essential • Proven experience in a BI Developer, BI Analyst, Data Analyst, or similar role, • Strong hands-on experience with Qlik Cloud, • A development background - whether in data, reporting, scripting, or systems work You are analytical and solution-focused, with a proactive approach and the confidence to work independently. You manage your own priorities effectively, communicate clearly with both technical and non-technical colleagues, and bring a practical, adaptable mindset to everything you do. You are curious about the business you work in and motivated to understand how data drives real commercial outcomes. Role - BI Developer Location - Liverpool Work Pattern - Hybrid Salary up to £45,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Trainee Coding Programme – No Experience Needed Future-proof your career in Coding – starting today. Looking for a career change? Maybe you’re already working but want a more technical role with better long-term prospects. Or you could be between jobs and ready for a fresh start in tech. The ITOL Recruit Coding Job Programme is designed to help you move into a high-demand coding role, even if you have no prior experience. Train online at your own pace and land your coding role in 1-3 months. Please note this is a training course and fees apply Job guaranteed - complete the programme and get a job or get your money back. Our candidates earn £28,000-£50,000. Step 1 -HTML and CSS Online Training (*12 weeks) The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. • HTML Essentials (6 weeks) Once the HTML & CSS courses are complete, you will be ready to move forward. Step 2 -Online Training (*12 weeks) The second step includes a selection of more advanced courses to get you up to speed. • Learn the Command Line (1.5 weeks), • Learn Git & GitHub (1.5 weeks), • Learn JavaScript (1.5 weeks) Step 3 - Build a Portfolio Website Project (1 week) Additional Courses • AWS Certified Cloud Practitioner We work with you to secure your first role in software development, website administration or programming, with a starting salary of anywhere between £25K - £40k. While working in your first role, we will release your second batch of training which is specifically designed to increase your development knowledge to help you develop your career further to become a software developer. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level development staff, we can guarantee you will secure a job upon completion of your study programme, or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Enthusiastic about starting a career in coding? Apply now and one of our friendly advisors will be in touch. Keywords: Website, Web Developer, Business Development, Website, Web Design, Front End, Back End, Full Stack, Computer Programmer, Computer Systems Engineer, Systems Analyst, Programmer Analyst, Database Administrator, Front-end Developer, Mobile App Developer, Software Developer, Data Scientist, Cloud Engineer.

Prestigious opportunity in a Global Law firm for an Infrastructure Analyst to join a dynamic, globally distributed IT Infrastructure team supporting a fast paced professional services environment. Operating across multiple international locations, the team is responsible for delivering a mix of technical projects, platform engineering, and BAU support across a modern and evolving technology landscape. This is an excellent opportunity for a technically capable engineer who enjoys both hands on support and project delivery, and is looking to develop their skills across a broad infrastructure and cloud estate. Based in Liverpool or Manchester, you'll be working with a range of modern technologies including Software Defined WAN, Software Defined Datacentre, and migrations to SaaS and IaaS platforms, ensuring a varied and engaging workload.As one of our Infrastructure Analysts, you will:- • Support the development, delivery, and maintenance of enterprise infrastructure and IT systems across multiple locations, • Work closely with Infrastructure leadership to ensure reliable and resilient service delivery, • Assist with technical design and implementation across project lifecycles (from initiation through to BAU support), • Troubleshoot and resolve infrastructure-related incidents and escalations, • Collaborate with architecture, project management, and service desk teams, • Support the adoption and implementation of new technologies aligned to strategic roadmaps, • Maintain accurate system documentation, configurations, and recovery processes, • Contribute to system monitoring, alerting, and performance optimisation, • Participate in change and problem management processes, • Experience supporting VMware environments, • Working knowledge of Microsoft Azure (including identity and application configuration), • Strong understanding of Windows Server (2016/2019/2022), • Knowledge of Active Directory, DNS, DHCP, and directory services, • Experience with file services (e.g. DFSR), • Good understanding of networking fundamentals (routing, troubleshooting, switching basics), • Awareness of high availability (HA) and disaster recovery (DR) concepts, • Experience with monitoring tools (e.g. SolarWinds, SNMP or similar), • Understanding of infrastructure supporting enterprise applications, • Familiarity with change management and problem management practices Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About Quantiphi Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI driving measurable outcomes at the very core of their operations. Since our founding in 2013, Quantiphi has tackled some of the world’s most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value, not just technology for technology’s sake. Headquartered in Boston, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake, we build and deliver enterprise-grade AI services and solutions that create real-world impact. We’ve been recognized with • 17x Google Cloud Partner of the Year awards in the last 8 years., • 3x AWS AI/ML award wins., • 3x NVIDIA Partner of the Year titles., • 2x Snowflake Partner of the Year awards., • We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group., • We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators., • We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023. Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! For more details, visit:______ or___. Role: Cloud Data Architect Experience Level: 8-10+ years Work Location: United Kingdom (Remote) Job Overview: We are seeking a highly skilled AWS Data Migration & Data Engineering Consultant to lead end-to-end data migration initiatives across on-prem, cloud, and multi-cloud environments into AWS. This role focuses on defining and executing data migration strategies, including assessment, wave planning, migration execution, and post-migration stabilization, while ensuring data integrity, minimal downtime, and alignment with business SLAs. The ideal candidate brings strong experience in cross-platform database migrations (Oracle, SQL Server, MySQL, or cloud-native systems) combined with deep expertise in AWS data engineering services and modern data pipeline development. Key Responsibilities: • Lead end to end database migrations to AWS from diverse sources, including on-premises systems (e.g., Oracle, SQL Server, MySQL) and other cloud platforms (e.g., GCP, Azure)., • Lead end-to-end data migration strategy and execution, including assessment, dependency mapping, and wave planning, • Design and implement migration frameworks using AWS DMS, SCT, Glue, and Redshift, • Define and execute data validation, reconciliation, and cutover strategies ensuring zero/low data loss, • Enable CDC-based replication and minimal downtime migrations across heterogeneous systems, • Design and optimize ETL/data pipelines using AWS Glue, PySpark, or EMR, • Architect and implement scalable, secure, and highly available data platforms on AWS, • Drive schema conversion and modernization strategies (heterogeneous migrations where applicable), • Optimize performance of source and target systems pre- and post-migration, • Manage and govern S3-based data lakes and metadata using Glue Data Catalog, • Collaborate with application, infrastructure, and analytics teams for seamless migration and stabilization, • Implement monitoring, rollback, and failure recovery mechanisms, • Ensure adherence to security, governance, and compliance standards Required Skills: • 8+ years of experience in database migration and data engineering, • Proven experience in cross-platform data migrations (on-prem to cloud or cloud to cloud), • Strong hands-on expertise with: AWS DMS (Database Migration Service), AWS SCT (Schema Conversion Tool), AWS Glue (ETL & data integration), Amazon Redshift (data warehousing), • Experience designing and implementing data validation and reconciliation frameworks, • Strong experience in ETL/data pipeline development (Glue, PySpark, EMR, or equivalent), • Deep proficiency in SQL and data modeling concepts, • Experience working with S3-based data lakes and Glue Data Catalog, • Strong understanding of CDC, transaction consistency, and migration cutover strategies, • Hands-on experience with performance tuning, schema design, and query optimization, • Proficiency in Python/PySpark and scripting (Shell/Python), • Experience with Oracle, SQL Server, MySQL, PostgreSQL, or cloud-native databases Nice to Have: • Exposure to real-time replication tools (e.g., GoldenGate or equivalent), • Database Administration (DBA) expertise, including backup & recovery strategies, HA/DR design, database patching and upgrades, lifecycle management, capacity planning, performance monitoring, and security hardening., • Experience with Lake Formation and data governance frameworks, • Familiarity with Data Mesh and cross-account data sharing architectures, • Experience with CI/CD for data pipelines (CodePipeline, Jenkins, etc.), • Knowledge of Infrastructure as Code (Terraform / CloudFormation), • AWS Certifications (Solutions Architect / Data Engineer), • Experience in mentoring teams and leading large-scale migration programs. What’s in it for YOU at Quantiphi: • Make an impact at one of the world’s fastest-growing AI-first digital engineering companies., • Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues., • Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines., • Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.

About Complexio Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate - across people, processes, and systems. Enterprises have invested heavily in AI platforms, copilots, and data infrastructure - yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap. Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works - every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence. Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations. Role Purpose Enterprise organisations do not buy software - they fund outcomes. The Value Engineer exists to make the connection between Complexio's platform capabilities and the specific, quantified business outcomes each customer cares about, at every stage of the relationship. Value engineering as a discipline has become a defining commercial capability at the world's leading enterprise software companies. ServiceNow built a global Value Engineering practice to justify platform ROI at scale. Celonis pioneered value engineering in the process mining space, making quantified process improvement the centrepiece of every enterprise deal. SAP's Value Advisors and Salesforce's Business Value Consultants have made the ability to prove financial return a standard expectation in enterprise software procurement. Complexio is building this capability now - at the stage where it will have the most impact on commercial outcomes. This role sits at the intersection of business consulting, commercial strategy, and deep operational understanding. You are not a sales support function. You are an independent, credible business advisor who earns the trust of customer CFOs, COOs, and operational leadership by doing rigorous work - identifying where value is being lost, modelling what recovery is worth, and demonstrating with evidence what Complexio has actually delivered. Key Responsibilities Value Discovery & Business Case Development • Lead structured value discovery engagements with prospective customers - working with operational, financial, and technology stakeholders to identify and quantify the cost of their current automation gap, • Map customer operational workflows to Complexio's platform capabilities, identifying the specific processes, hand-offs, and inefficiencies where the EKG, Context Broker, Enterprise Automator, and Stevie create measurable impact, • Translate business case outputs into executive-ready materials - CFO-grade financial models, board-level summaries, and ROI one-pagers that withstand scrutiny from finance and procurement stakeholders, • Validate assumptions with customers through structured interviews, data analysis, and process observation - never building a business case on hypotheticals that will be challenged at approval Pre-Sales Value Engagement • Partner with Sales, Client Directors, and Solutions Consultants in enterprise sales cycles - joining customer engagements specifically to lead the value and business case workstream, • Run executive value workshops with customer C-suite and operational leadership - structured sessions that move from pain identification through to quantified opportunity in a single engagement, • Produce deal-specific value narratives and ROI models that are calibrated to each customer's operational context, financial metrics, and internal approval process, • Equip the sales team with reusable value frameworks, benchmark data, and industry-specific ROI models that accelerate deal cycles across similar customer profiles, • Support commercial proposal development by providing the financial and business value content that underpins pricing, contract structure, and deal terms Post-Sale Value Realisation • Own the value realisation framework for Complexio's customer base - defining how value is tracked, measured, and reported from deployment through to steady-state operation, • Establish baseline metrics with customers at the point of deployment - agreeing the operational and financial KPIs against which Complexio's impact will be measured Value Benchmarking & Market Intelligence • Build and maintain Complexio's value benchmark library - a structured, continuously updated repository of outcome data across customers, sectors, use cases, and platform capabilities, • Develop sector-specific value models for Complexio's primary markets - maritime operations, energy trading, industrial workflow management - grounded in real customer data and validated against industry benchmarks, • Track and analyse how value accrues over time across the customer base - identifying which deployment patterns, use cases, and adoption sequences drive the fastest and largest outcomes, • Monitor competitive value positioning - understanding how Complexio's ROI profile compares to alternatives including Microsoft Copilot, Celonis, and incumbent manual processes Internal Value Enablement • Build and maintain a value engineering toolkit accessible to the broader commercial team - including value discovery frameworks, ROI calculators, benchmark data packs, and executive presentation templates, • Partner with Product and Engineering to ensure that Complexio's platform instrumentation supports value measurement - advocating for the telemetry, reporting, and analytics capabilities that make value realisation visible to customers, • Feed value data and customer outcome evidence back into Complexio's product prioritisation process - ensuring the roadmap is guided by where the platform creates the most demonstrable impact Executive & C-Suite Engagement • Engage directly with CFOs, COOs, and operational leadership as a credible, independent business advisor - not as a vendor representative, • Lead or co-lead executive value presentations and business case reviews at board and C-suite level - with the financial and operational rigour to withstand challenge from sophisticated buyers, • Shadow Co-CEOs and the CRO in strategic customer engagements as required - providing the value and ROI narrative in high-stakes commercial discussions, • Build long-term advisory relationships with senior customer stakeholders that extend beyond individual deals and create durable commercial anchors What We're Looking For Essential • 6+ years in a value engineering, value advisory, business value consulting, or management consulting role - ideally with direct experience in enterprise software, process automation, or AI/data platform contexts, • Demonstrable experience building and presenting rigorous business cases and ROI models to C-suite and finance stakeholders - models that have withstood scrutiny and influenced major investment decisions, • Strong financial modelling capability - comfortable building NPV, IRR, and payback analyses from first principles and translating operational data into financial outcomes, • Deep understanding of how large enterprises make investment decisions - approval processes, financial hurdle rates, competing priorities, and the politics of internal sponsorship Desirable Experience in the maritime, shipping, energy, or industrial sectors - operational familiarity with voyage management, fleet operations, chartering, trading, or supply chain workflows Experience with process mining, workflow analytics, or operational intelligence tools - and the ability to use data outputs to construct value narratives Familiarity with AI automation economics - understanding how to model labour displacement, error reduction, and decision acceleration in organisations adopting AI-driven workflows Experience building value benchmark databases and sector-specific ROI frameworks from scratch Who You Are Rigorous and credible - your business cases are built on real data, sound assumptions, and transparent methodology; you do not overstate value and you do not produce numbers that collapse under scrutiny A skilled interviewer and listener - you can run a discovery session with a COO or a fleet manager and extract the operational detail you need to build a credible model, without making them feel interrogated Commercially motivated - you understand that your work directly enables revenue and you take that seriously; you are not an academic analyst, you are a commercial contributor Independently minded - you are willing to tell a customer or a sales team that a use case does not meet the value threshold, because your credibility depends on honesty, not optimism • A strong writer and presenter - you produce executive materials that are clear, well-structured, and visually compelling; you do not hide weak analysis behind impressive slides, • Intellectually curious about how industries operate - you find genuine interest in understanding how a maritime shipping company makes money, where it loses it, and what operational changes move the needle, • A builder - Complexio does not yet have a mature value engineering function; you are excited by the opportunity to create the frameworks, tools, and benchmarks that will define how the company communicates value at scale

Salesforce Test Analyst Note: Active SC Clearance Required Role overview: We are seeking a highly skilled and experienced Quality Assurance Consultant to join our team on a permanent basis. The successful candidate will be primarily responsible for ensuring the quality of Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Consultant will work closely with developers, architects, and project managers. Key responsibilities: • Develop and execute comprehensive test plans and test cases for Salesforce Service Cloud implementations, based on provided designs and user stories., • Perform various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing., • Identify, document, and track software defects using Jira, ensuring clear communication with the development team., • Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk and potential improvements., • Collaborate with developers to ensure that solutions meet quality standards and business requirements., • Participate in requirements gathering and design reviews to provide input on testability and quality considerations., • Contribute to the development and improvement of QA processes and best practices., • Work within an Agile development environment, participating in sprint planning, daily stand-ups, and retrospectives., • Ensure adherence to project timelines and deliverable deadlines., • Create and maintain test documentation, including test plans, test cases, and test summary reports. Key Skills & Experience: • 5+ years of hands-on experience as a Quality Assurance Consultant or Software Tester., • Extensive experience with Salesforce Service Cloud implementations., • Strong understanding of software testing methodologies and best practices., • Proficiency in designing and executing test plans and test cases., • Experience with Jira for defect tracking and test management., • Solid understanding of Agile development methodologies (e.g., Scrum, Kanban)., • Excellent analytical and problem-solving skills, with a keen attention to detail., • Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely., • Ability to work independently and as part of a team., • Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable., • Experience with Accessibility requirements and testing, • Experience with test automation tools (e.g., Selenium, Provar)., • Experience with Accessibility requirements and testing, • Experience with Salesforce Lightning Web Components (LWC)., • Knowledge of Salesforce integrations using REST and SOAP APIs., • Experience with tools like Zephyr., • Proven experience in test automation.

Purview Data Governance Consultant Our Data & AI team is made up of curious, client-focused professionals who help organisations build trusted, governed, high-quality data solutions. We’re looking for a Purview Data Governance Consultant with strong data governance and data management experience (including data quality and MDM) and hands-on technical skills from a data analyst or data engineer background, with an appreciation of broader cloud architecture and networking. If you’re passionate about helping organisations understand, trust, and govern their data—and you enjoy working at the intersection of governance, platforms, and delivery—we’d love to talk. Come join us As a member of Avanade’s Data & AI practice, you’ll work with clients to design, implement, and embed modern data governance capabilities across Microsoft Purview, cloud data platforms, and analytics ecosystems. You’ll play a hands-on role in helping organisations establish clear data ownership, classification, lineage, and policy enforcement — turning governance from theory into something that genuinely enables analytics and AI. This role is ideal for consultants who are both governance-minded and technically capable, able to work credibly with data engineers, platform teams, and business stakeholders alike. Together we do what matters. What you’ll do • Design and implement data governance solutions using Microsoft Purview Data Governance, including cataloguing, classification, lineage, and domain-based governance models, • Use governance to enable data value creation, discoverability, secure access, and responsible data use, • Work with clients to define data ownership, stewardship, policies, and operating models aligned to business and regulatory needs, • Configure and integrate Purview with Azure data platforms, Microsoft Fabric, Power BI, Databricks, other data sources, and MDM tools, ensuring governance is embedded within delivery pipelines, • Support the implementation and governance of Databricks Unity Catalog, aligning technical controls with organisational data governance objectives, • Analyse data platforms and pipelines to assess metadata coverage, lineage, data quality signals, and policy enforcement, • Collaborate closely with business and technical stakeholders to ensure governance and data quality are practical, usable, and automated wherever possible, • Translate governance concepts into clear, actionable guidance for both technical and non-technical stakeholders, • Help clients move from ad hoc or tool-led governance to sustainable, product-oriented, domain-aligned models, • Contribute to the development of Avanade accelerators, patterns, and thought leadership in data governance and trust Skills and experience • Proven experience as a Data Governance Consultant, Data Analyst, Data Engineer, or similar role within data or analytics programmes, • Hands-on experience with Microsoft Purview Data Governance, including cataloguing, classification, lineage, and policy concepts, • Experience working with or implementing Databricks Unity Catalog, • Strong understanding of modern data platforms and architectures, ideally within Microsoft and Databricks ecosystems, • Practical technical skills in SQL, Python, and data engineering / analytics tooling, enabling effective collaboration with delivery teams, • Experience in a consulting or client-facing environment, engaging stakeholders with differing priorities, • Ability to explain governance concepts clearly and pragmatically, focusing on enablement rather than control, • Experience with technologies such as Azure, Databricks, Microsoft Fabric, Power BI, and data integration tools is advantageous About you Characteristics that set you up for success in this role include: • Pragmatic and outcome-focused, with a desire to make data governance genuinely useful, • Comfortable working across governance, data engineering, and analytics communities, • Curious about how organisations use (and misuse) data, and how better governance can unlock value, • Confident working in uncertain or evolving data landscapes, • Collaborative, supportive, and able to influence without authority, • Keen to learn and stay current with emerging approaches to data trust, governance, and AI readiness Enjoy your career Some of the best things about working at Avanade: • Opportunity to work for Microsoft’s Global Alliance Partner of the Year (20 times), • A minimum of 80 hours per year dedicated to learning, certifications, and professional development, • Access to global Data & AI communities, accelerators, and subject-matter experts, • The chance to work on complex, high-impact initiatives across data governance, analytics, and AI, • Clear and supported career progression across Consultant and Senior Consultant levels Find out more about some of our benefits ___. A great place to work As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look! We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our ___ page

You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineering, while building practical experience with real-world case studies.

Warwickshire Police is hiring a Technical Business Analyst for their Change Development team in Liverpool.

FP&A Analyst Liverpool City Centre - Hybrid working Circa £50,000 + Excellent Career Prospects A prominent and well-established organisation in the Liverpool City Region is seeking a talented FP&A Analyst to join its growing finance team. This is a superb opportunity for a qualified FP&A professional or a newly qualified auditor with strong Excel skills who is looking to transition into a commercially focused, value-adding role. Working within a high-calibre FP&A function, you'll support senior Finance Business Partners across operational and strategic areas of the business, delivering insightful analysis to inform decision-making at pace. The Role This is a broad and hands-on FP&A position offering genuine exposure to senior stakeholders and complex operational finance. Key responsibilities include: Delivering high-quality financial analysis to support operational and strategic decision-making Supporting Finance Business Partners with monthly reporting packs, forecasts, budgets and ad-hoc analysis Producing and analysing payroll actuals, explaining movements by department and division Preparing regular performance and 'flash' reporting against KPIs and key drivers Supporting capex tracking and reporting, ensuring accurate and up-to-date actuals and forecasts Working cross-functionally to gather, validate and interpret financial and non-financial data Identifying trends, risks and opportunities within spend and performance data Contributing to continuous improvement initiatives within FP&A, including new ways of working and best practice Supporting wider FP&A activity to ensure consistent standards, controls and delivery across the finance team About You We are keen to speak with candidates who bring strong technical foundations and a commercial mindset: Qualified accountant (ACA / ACCA / CIMA) or a newly qualified auditor looking to move into industry Strong Excel capability (comfortable with large data sets, analysis and models) Highly numerate with excellent attention to detail and the ability to turn data into insight Confident communicator, able to build effective relationships across teams and seniority levels Proactive, organised and comfortable managing multiple priorities to tight deadlines Curious mindset with a desire to understand the 'why' behind the numbers What's On Offer Circa £50,000 salary (flexible depending on experience) Liverpool City Centre location with excellent transport links Exposure to an established, high-profile organisation with strong regional presence A genuine opportunity to develop into a senior FP&A or Finance Business Partner role Supportive, collaborative finance culture with a focus on progression and development If you are intersted in applying to thie position then please get in touch or apply ASAP. TPBN1_UKTJ

Are you a data engineer who takes pride in building clean pipelines, fast queries, and reliable data infrastructure? We are looking for a talented Senior Data Engineer to join our growing and highly capable Business Intelligence team at Protein Works. You will be responsible for delivering and maintaining the business-critical data that powers decision-making across marketing, trading, operations and finance. You will own the data infrastructure that has a direct, visible impact on how the business performs. This role sits at the heart of Protein Works AI transition. As the team grows, you will be a key enabler of that capability, building the clean, well-governed data foundations that allow AI workflows, agents and analytical tooling to deliver value. If you're excited by the shift from traditional BI to an AI-augmented data function, this is the seat to be in. Protein Works is a high-growth DTC nutrition brand with a clear mission: help people live healthier, happier lives through the power of nutrition. Based at our brand-new PW Campus in Speke, Liverpool, this role suits someone with an unwavering passion for data, a deep appreciation of modern data engineering on Google Cloud Platform, and the drive to keep raising the bar on quality, reliability and efficiency. What You Will Be Doing Pipelines & Project Delivery Own It End-to-End: Manage and deliver BI infrastructure from initial brief and requirement gathering through to data pipeline development (APIs / ETL / ELT / SQL). Enable the Analysts: Work alongside your Data Analyst colleagues to help them generate impactful business insights and analysis. Data Platform & Quality Guard the Stack: Take day-to-day responsibility for the maintenance and enhancement of the data quality, security and performance of our Data Lake and Warehouse. Drive CI/CD: Build and maintain robust CI/CD processes for data pipelines using tools such as Cloud Build and GitHub, raising the standard of how code is tested, deployed and version-controlled. Manage Performance & Cost: Proactively monitor pipeline health, optimise performance, and manage infrastructure costs to ensure efficient scaling. AI Enablement Make Data AI-Ready: Apply strong data modelling, semantic consistency and metadata discipline so data is discoverable and usable by both humans and AI tools. Partner with the AI Team: Work closely with function specific AI engineers and analysts to understand their data needs and unblock them quickly. Bring AI Into Your Own Workflow: Use AI tooling to accelerate your own engineering, from code generation to pipeline documentation to data quality checks. Team & Operations Share What You Know: Champion knowledge sharing and best practice across the team and wider business. Non-Negotiables To thrive in this role, you must bring the following to the table: Demonstrable data engineering experience with a data warehouse platform. Extremely Strong SQL skills Significant hands-on experience integrating APIs. Experience with the Google Cloud Platform/Data Stack including: BigQuery; Cloud Functions; Cloud Storage; Pub/Sub; IAM Management; Data Studio Strong working knowledge of Python for pipeline development, automation and tooling integration. Hands-on experience with Cloud Build and GitHub for version control and CI/CD. Highly Organised with strong verbal and written communication, able to multi-task and consistently deliver to deadlines. Able to influence and collaborate effectively at all levels. Eye for detail and high standards in everything you produce. Desirables Hands-on experience with dbt, Dataform or equivalent transformation and orchestration frameworks. Experience with Terraform or equivalent infrastructure-as-code tooling. Familiarity with statistical, ML or AI concepts, and ideally with building data layers that feed RAG pipelines, agents, or LLM-based applications. Comfort with vector databases, embeddings or semantic search is a plus. Working knowledge of Google's marketing stack: Google Analytics, Google Tag Manager, Google Ads and Google Search Console. Highly numerate: analytical and comfortable in detail. What it takes to succeed here: We are looking for someone who goes beyond the job description. The perfect candidate is: A Proactive Self-Starter: You don't wait to be told what to do; you take extreme ownership of your domain. A Pragmatic Problem-Solver: You have a knack for simplifying complexity and getting things done efficiently. Collaborative & Positive: You are a team player who can build trust quickly across all departments and levels of the business. AI-Curious and AI-Native: You see AI as a force multiplier, not a threat. You're already experimenting with how it changes the way data engineering gets done. Ready to step up? Join us at Protein Works and help us fuel the next stage of our growth. Apply today! REF-228 540 TPBN1_UKTJ

Sparta Global is looking for passionate and committed individuals who want to kickstart a career in technology! You must be willing to complete full-time training in our Business Solutions programme and will then be assigned to work in a junior role with one of our trusted client partners as a 'Spartan' consultant. We are building for exciting future opportunities, your application will be reviewed accordingly, aligning to availability and requirements ensuring we can match the right candidates to the right roles. We are seeking Business Solutions consultants to join our team and help our clients navigate the rapidly evolving world of business, helping our clients to solve issues, create value, maximise growth and improve business performance. In this role, you will use your expertise to identify and solve complex problems, assess the business needs of our clients, and provide strategic guidance on how to best utilise technology and other solutions to meet their goals. You will embark on a transformative development journey that combines academic learning, coaching, mentorship, real-world client projects, and continuous growth opportunities across a variety of industries and sectors. As you progress through client projects you will have the opportunity to gain further qualifications along the way that will give you the chance to level up your skills as you take on a variety of roles including Business Analyst, Project Manager, Project Support, PMO (Project Management Officer), Scrum Master and Product owner. How it works: Learn : Complete a period of full-time Academy training when you join Sparta Global. All training is delivered remotely by our team of industry-professional trainers and is paid from day one. Work: At the successful completion of training, you will become a 'Spartan' consultant and be available for assignment to work with one of our clients as a Business Solutions Consultant! Grow: You'll work with our client for up to 24 months, be able to access upskilling, salary increases, and are then available to convert to a full-time employee with your assigned employer. How to apply: Our recruitment process is simple and supportive, and we encourage people from all demographics and backgrounds to apply. You do not need to have prior experience of working in tech or studying a STEM subject at a high level. Apply online • Our team of Recruiters will review your application and invite you to the next stage if you showcase the right aptitude for success. Complete online assessments and a first-stage interview, • These assessments are testing your aptitude for learning, not what you know. Show us your potential and then your personality in a face-to-face interview. Final competency-based interview, • Demonstrate your collaborative skills, problem-solving abilities, and growth mindset to secure your spot in the Academy. Person specification: This role would ideally suit someone with a passion for technology and innovation, excellent communication and problem-solving skills, and with 6-12 months transferable experience. Despite having this experience, you're still driven and motivated to continuously learn, progress and expand your skills and establish a successful long-term career that can offer variety. We're also seeking passionate individuals who align with our values: Empathy & Diversity • Integrity, respect, and a commitment to inclusivity. Drive, • A goal-oriented mindset with a passion for growth. Collaboration, • A team-focused approach with a desire to build strong relationships. Innovation, • Curiosity, creativity, and openness to new ideas. Flexibility, • Adaptability and resilience in a fast-paced industry. Eligibility: As a Sparta Global Consultant, you will be deployed to work with one of our client partners at the completion of your training. For this reason, candidates must be open to relocation/commuting for client site deployments and remote work cannot be guaranteed. Applicants must have the right to work in the UK (British/Irish Citizenship, EU Settled Status, or Permanent Visa Holder) and unfortunately, we are unable to sponsor visas at this time. About Sparta Global: Sparta Global is a technology services and education company, specialising in hiring, training, and deploying the next generation of leaders across in-demand technology and business skills. Over the past decade Sparta Global has helped more than 3000 people kickstart a career in technology, supporting graduates, non-graduates, career changers, returners, and ex forces personnel to develop exciting careers with our network of 100+ employers across public sector, financial services, and commercial. In 2024, Sparta Global was an awarded a King's Award for Enterprise for Promoting Opportunity, adding to its accolades as a Top 20 Employer for Social Mobility, B Corp accredited business for sustainability, and Princess Royal Training Award winner. The Benefits: Free training - paid from day one Performance-based reviews every six months to discuss salary increases Referral bonuses No exit fees --------- 20 days of annual leave + bank holidays An extra day off for your birthday Pension scheme Eye care support Death-in-service cover Cycle-to-work scheme Season ticket loan Employee Assistance Programme Personal development budget Access to alumni and professional networks Opportunities to become a brand ambassador Don't wait to kickstart a career in technology, grab your opportunity to train and work with Sparta Global today! TPBN1_UKTJ

Prestigious opportunity in a Global Law firm for an Infrastructure Analyst to join a dynamic, globally distributed IT Infrastructure team supporting a fast paced professional services environment. Operating across multiple international locations, the team is responsible for delivering a mix of technical projects, platform engineering, and BAU support across a modern and evolving technology landscape. This is an excellent opportunity for a technically capable engineer who enjoys both hands on support and project delivery, and is looking to develop their skills across a broad infrastructure and cloud estate. Based in Liverpool or Manchester, you'll be working with a range of modern technologies including Software Defined WAN, Software Defined Datacentre, and migrations to SaaS and IaaS platforms, ensuring a varied and engaging workload. As one of our Infrastructure Analysts, you will:- Support the development, delivery, and maintenance of enterprise infrastructure and IT systems across multiple locations Work closely with Infrastructure leadership to ensure reliable and resilient service delivery Assist with technical design and implementation across project lifecycles (from initiation through to BAU support) Troubleshoot and resolve infrastructure-related incidents and escalations Collaborate with architecture, project management, and service desk teams Support the adoption and implementation of new technologies aligned to strategic roadmaps Maintain accurate system documentation, configurations, and recovery processes Contribute to system monitoring, alerting, and performance optimisation Participate in change and problem management processes Support knowledge sharing and continuous improvement across IT teams If you possess a combination of some of the following skills then, LETS TALK! Experience supporting VMware environments Working knowledge of Microsoft Azure (including identity and application configuration) Strong understanding of Windows Server (2016/2019/2022) Knowledge of Active Directory, DNS, DHCP, and directory services Experience with file services (e.g. DFSR) Good understanding of networking fundamentals (routing, troubleshooting, switching basics) Awareness of high availability (HA) and disaster recovery (DR) concepts Experience with monitoring tools (e.g. SolarWinds, SNMP or similar) Understanding of infrastructure supporting enterprise applications Familiarity with change management and problem management practices Strong analytical, troubleshooting, and organisational skills In return, you will be rewarded with an enviable benefits package encompassing 25 days' holiday, a bonus, an option for private healthcare. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

GRC Analyst | Risk, Audit & Compliance | Liverpool | £40k - £50k + Benefits/Progression Zachary Daniels are delighted to be partnering with a well-established UK business during a key phase of growth and investment, to recruit a GRC Analyst. This is a role centred around governance, risk management, and compliance, working closely with stakeholders across the business to strengthen frameworks, ensure controls are effective, and support ongoing audit and regulatory requirements. You'll play a key part in embedding a mature security and compliance culture while supporting wider technology and business transformation initiatives. Benefits You'll Enjoy: Competitive salary up to £50,000 (DOE) Generous annual leave entitlement, rising with service Enhanced maternity, paternity, and parental leave Life assurance Regular social eventsRole Responsibilities: Conduct and support security and operational risk assessments, ensuring mitigation plans are defined and tracked Assist in the development and maintenance of policies, standards, and control frameworks Support internal and external audits, including ISO 27001 and related compliance frameworks Manage and contribute to third-party and supplier risk assessments Monitor and report on risk posture, control effectiveness, and compliance metrics Identify gaps in controls and processes, driving continuous improvement across governance frameworks Work with technical teams to ensure security and compliance requirements are embedded into systems and projects Contribute to incident reviews and post-incident analysis, ensuring improvements are implementedAbout You: 2+ years' experience in a GRC, risk, audit, or compliance-focused role Strong understanding of risk management methodologies and control environments Experience supporting or participating in audits (e.g. ISO 27001, GDPR, NIST or similar) Exposure to third-party risk management and supplier assurance Understanding of technical security concepts, with the ability to assess and challenge controls Detail-oriented, structured, and comfortable working within governance frameworks Strong communication skills, able to engage effectively with stakeholders across the businessThis is a great opportunity for someone looking to build a career in GRC, gaining exposure to risk, audit, and compliance within a growing organisation that is investing in its security and governance capability. Apply today with your most up-to-date CV! BH35513

Investment Operations Process Analyst - Senior Position Location: Liverpool City Centre Contract: Full‑Time, Permanent Hours: Monday-Friday, flexible start between 7:00-10:00 Working Model:Office‑based Salary: Competitive, dependent on experience About the Organisation A long‑established and highly respected financial services institution in Liverpool City Centre is seeking an experienced Investment Operations Process Analyst to join its growing operations function. This is a senior‑level appointment, offering the opportunity to contribute to the development of operational excellence across the business. Role Overview The Senior Investment Operations Process Analyst will play a key role in enhancing operational efficiency, strengthening regulatory compliance, and supporting the delivery of high‑quality investment operations. The role requires a strong understanding of investment processes, regulatory reporting, and operational risk, alongside the ability to mentor and support junior team members. Key Responsibilities Process Improvement - Lead and support initiatives to streamline workflows, enhance controls, and improve operational efficiency. Regulatory Reporting - Ensure accurate and timely reporting in line with FCA and industry requirements. Quality Assurance - Conduct reviews, identify gaps, and implement corrective actions to maintain high operational standards. Operational Support - Provide subject‑matter expertise across investment operations, including reconciliations, settlements, and trade support. Mentoring & Development - Offer guidance, coaching, and support to junior colleagues to strengthen team capability and knowledge. Candidate Profile Proven experience within investment operations, middle office, or a similar financial services environment. Strong understanding of regulatory requirements and operational risk. Demonstrated ability to lead process improvement initiatives. Experience mentoring or supporting junior team members. High attention to detail and a commitment to operational excellence. IOC (CISI Investment Operations Certificate) or equivalent. How to Apply If you meet the above criteria and are interested in progressing your career within a reputable financial services organisation, I'd love to hear from you. Please send your CV to (url removed), or contact me directly on the number (phone number removed). Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

IT Service Desk Analyst Location: Bootle, Liverpool - Office based Job type: Full time, Permanent Hours: 37.5 hours per week, Monday-Friday (08:00-17:00) Ref: 2291 Telent is looking for an IT Service Desk Analyst to join our Network Services team in Bootle, Liverpool, as part of our Managed Service Operations Delivery team. This telephone-based, office-based role that involves logging IT / ICT related incidents and service requests, remotely diagnosing and troubleshooting issues, expanding technical knowledge, and handling of any onsite hardware work and direct customer interactions. At Telent, you'll be empowered to innovate and deliver effective solutions, working alongside technical experts who take pride in the impact they make. Join a high-performing team delivering complex, business-critical services that help keep the nation's infrastructure connected and protected. IT Service Desk Analyst - What you'll do: Provide end-to-end resolution of IT / ICT related incidents and service requests Diagnose, resolve, or escalate technical and non-technical issues appropriately Act as the first point of contact for incidents, requests, and queries via telephone, email, B2B, and customer portals Log and manage tickets accurately within the service management system Work to strict SLA and KPI targets Maintain strong customer relationships through clear communication and service delivery Liaise proactively with suppliers and partner vendors to ensure timely resolutions Follow escalation procedures where required Provide regular updates to customers and ensure commitments are fulfilled Schedule Field Engineers when necessary Order spare parts through internal systems Attend relevant training sessions IT Service Desk Analyst - Who you are: You are a customer-focused IT professional (or aspiring IT Service Desk Analyst) with a passion for IT technology and troubleshooting. You thrive in a fast-paced environment and enjoy resolving issues directly with customers. You have an interest in or previous experience with critical IT infrastructure and hands-on tasks such as password resets, setting up hardware, installing applications, using Azure environments and resolving software faults. Communication is key in this role, so you must be confident when handling inbound calls and speaking with customers via telephone / telephony systems. We provide ongoing training and development, so a willingness to learn and grow is essential. IT Service Desk Analyst - Key Requirements: Previous or current experience in a demanding Helpdesk, Service Desk, Public Sector, or Customer Service environment Confident in handling inbound calls Experience of 1st Line IT troubleshooting and fault resolution Strong interest in IT and problem-solving Computer literate, with good working knowledge of Microsoft Word, Teams, Outlook, and Excel Comfortable working towards KPI's and performance targets ITIL awareness (desirable but not essential) Telent - What we offer: A career at Telent offers opportunities across sectors, technologies, and customers. As we grow, we rely on our committed teams to deliver high-quality services, and we support that commitment through continuous development and an inclusive culture. We foster an environment that respects and values difference, celebrates diverse ideas, and enables everyone to thrive. Benefits include: 26 days' holiday plus public holidays, with the option to buy or sell leave Company matched pension scheme Access to the Flexible Benefits portal Family-friendly policies Occupational health and wellbeing support Discounts on cinema, restaurants, and shopping through the Telent Reward scheme We are passionate about creating a workplace where everyone feels they belong and are empowered to reach their full potential. Our people are at the heart of our business, and we strive to reflect the diverse communities we support. Our values are: Take Responsibility Be Inclusive Be Customer Focused Be Collaborative #LI-Onsite #TJ-Onsite TPBN1_UKTJ