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Service Centre Team Leader (Customer Service / Operations) Location: Farnborough Business Park (Office-based role) Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Hours: 38.5 hours per week Job type: Full time, Permanent Competitive salary + Shift allowance + Overtime + Full training - 25 days annual leave Telent are looking for an experienced Service Centre Team Leader to join our growing 24/7 Service Centre operation based at our Farnborough office. This role sits within the same division as our Service Desk Analysts and plays a critical leadership role at the heart of our service delivery function. The Service Centre operates as a single point of contact for a wide range of customers, supporting incident management, coordination, customer communication and service performance. As a Service Centre Team Leader, you will lead the Service Desk Analyst team on shift, act as a point of escalation, and ensure services are delivered in line with agreed SLAs, KPIs and operational processes. This is a people‑focused leadership role, not a technical IT role. Experience in retail, customer service, service centres, contact centres or call handling environments is highly welcomed. THIS IS A SHIFT-BASED ROLE - 4 days on / 4 days off, working 11-hour rotating shifts: 7am-7pm (days), and 7pm-7am (nights). The role is office-based in Farnborough, therefore candidates must be commutable to the office (typically within a 20‑mile radius of GU14 7DL). Service Centre Team Leader - What you'll do Lead and support the Service Centre team while on shift, ensuring smooth and effective service delivery Act as the primary escalation point for customer issues, incidents and service concerns Take ownership of major incidents out of hours, coordinating internal teams and stakeholders through to resolution Ensure incidents, requests and queries are logged accurately and managed effectively Monitor call queues, workloads and resource levels to maintain service continuity Drive performance against SLAs and KPIs, escalating risks where targets may not be met Line manage team members, including 1:1s, coaching, performance management and development planning Manage rotas alongside other Team Leaders, including holiday planning and coverage Support continuous improvement initiatives to enhance customer experience and operational efficiency Provide cover for senior operational colleagues where requiredService Centre Team Leader - Who you are You are a confident, people-focused leader with a strong background in customer service or operational environments. You are calm under pressure, comfortable managing escalations, and motivated by delivering a high-quality customer experience. This role does not require a background in IT, Networks, Cloud, Cyber or ICT. Instead, we are looking for someone who brings: Strong customer handling experience Team lead experience A proactive, solutions-focused mindset Confidence leading teams on shift and making decisionsFull training will be provided on Telent systems, processes and services. Service Centre Team Leader - Key requirements Previous experience in a customer service, service centre, contact centre, call centre or operational environment Experience supervising, leading or mentoring others (formal line management desirable, but not essential) Confident communication skills, including handling escalations and difficult conversations Ability to prioritise, multi-task and remain effective in a fast-paced, 24/7 environment Comfortable working rotating days and nights on a 4 on / 4 off shift pattern Competent using Microsoft Office tools (Word, Outlook, Teams, Excel) Eligible for SC (Security Clearance) - including meeting minimum UK residency requirements Able to commute daily to FarnboroughDesirable (but not essential): Experience in service desk, triage or incident-based environments Previous rota or resource planning responsibility ITIL awarenessTelent - What we offer A career at Telent gives you the opportunity to work across customers, services and teams while developing leadership skills in a supportive, inclusive environment. We offer: Ongoing training and career development Company matched pension Flexible benefits portal Family-friendly policies Occupational health & wellbeing support Discounts via the Telent Reward schemeAbout Telent Telent is a leading UK technology company specialising in the design, build, support and maintenance of the UK's critical digital infrastructure. Our work supports essential services across transport, emergency services, defence and telecommunications. We are guided by our core values: Be Inclusive Take Responsibility Be Collaborative Be Customer Focused

IT Service Desk Analyst – Aldershot Location: Aldershot (with travel when required) Employment Type: Full Time Working Hours: Monday to Friday What’s in it for you… We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job - you’re starting a career with real support behind it.? 25 annual leave plus bank holidays with the option to buy more Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP?and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more!? Life assurance cover? Long service recognition? Active local social committees? Regular social events? Paid volunteering opportunities in your community? About the role… As an IT Service Desk Analyst, you will provide first-line support to the business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service quality and performance across the IT Service Desk. As an IT Service Desk Analyst you will … Act as the first point of contact for IT services, delivering high?quality first?line technical support in line with ITSM best practices and a strong customer?service focus. Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met. Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies, procedures, and the knowledgebase. Work collaboratively with the wider IT team and stakeholders to support change management activities, the IT roadmap, and the delivery of business?critical IT services during operational hours. Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required. Adhere to all company and IT policies, including health & safety, security, and data protection, and undertake any other duties appropriate to the role as directed. About you… You’ll be a customer?focused IT professional with experience providing first?line support, comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi?Fi), mobile device management, and security tools such as anti?virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT?related subject is desirable but not essential. You’ll bring strong problem?solving and organisational skills, with the ability to work independently, manage priorities, and remain calm under pressure. With excellent verbal and written communication skills, you’ll take pride in delivering high?quality customer service and supporting users in a professional, approachable, and solution?focused manner. Our commitment to Equal Opportunities... ? We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.?Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.?

A financial services firm in Greater London is seeking an experienced Lead Business Analyst responsible for managing the implementation of credit and investment systems.

A leading healthcare firm is seeking a Business Systems Analyst – Integration, Process & Automation to enhance system integration and drive process improvements. The ideal candidate will have at least 3 years of experience in a similar role, strong analytical skills, and a background in multiple i

Senior Business Systems Analyst. As a Senior Business Systems Analyst at Neat, you will optimize and enhance our Salesforce platform. Experience integrating Salesforce with other business systems, specifically NetSuite ERP.

Position Summary:**The Business Systems Analyst is responsible for collaborating with business stakeholders to gather and document detailed requirements, creating comprehensive system design specifications for new systems or enhancements. They evaluate emerging technologies, providing recommendation

Responsibilities include managing project plans, stakeholder collaboration, and vendor management, ensuring all systems meet business needs and quality standards. The candidate must possess a degree in Computer Science or IT and at least 5 years of relevant experience in project management and busin

As a Lead Business Analyst, you will play a crucial role in our Engineering department. At Epsilon, the Business Analysis Lead (Data Warehouse) role offers an outstanding chance to combine technical skill with client-facing duties.

We are a client-centric, relationship-based business. Columbia Threadneedle is a people business, and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. Our unwavering focus on our clients and strong financial foundatio

The Business Analysis Lead (Data Warehouse) role combines technical skill with client-facing duties within the Engineering department.

Business Systems Analyst – SS&C Technologies. Deliver Business Systems Analysis output to high‑quality deliverables that increase business value and align with the strategic product direction. Business System Analysts in the role typically have more than 5 + years of formal technical analysi

As a Senior Business Systems Analyst, you’ll sit at the intersection of data, technology, and client strategy—ensuring customer and transaction data is accurately onboarded, automated, and optimised within our data warehouse ecosystem. Business Analyst, Data Solutions Engineer, or similar role.

As a Senior Business Systems Analyst, you’ll sit at the intersection of data, technology, and client strategy—ensuring customer and transaction data is accurately onboarded, automated, and optimised within our data warehouse ecosystem. Business Analyst, Data Solutions Engineer, or similar role.

A leading multimedia company in Greater London offers an exciting opportunity for a graduate to join their Central Operations team.This role provides real management responsibilities and a fast track to career growth.Candidates will gain experience in various media sectors and work closely with top

As a Senior Business Systems Analyst, you’ll sit at the intersection of data, technology, and client strategy—ensuring customer and transaction data is accurately onboarded, automated, and optimised within our data warehouse ecosystem. Business Analyst, Data Solutions Engineer, or similar role.

A professional services firm is seeking a Business Systems Analyst to support and optimise key applications.

Customize and Configure Business Systems: create and customize systems and integrations to provide solutions to business problems for the following - Retail, Distribution, Supply Chain, Logistics and more. Knowledge of concepts related to business systems integration to NetSuite: iPaaS, API, partner

A leading investment firm in Greater London is seeking a Technology Business Analyst. The role involves diving into business processes and collaborating with stakeholders to implement technical requirements.

A global architectural practice in Greater London seeks a Business Systems Analyst to enhance core systems and optimize workflows.

As we scale our business and prepare for accelerated product-led growth, we are looking for a proactive and experienced individual to take on a hybrid role that bridges project management and business analyst in a role we are calling Business Systems Analyst. Display cross-Functional Leadership, col

A leading consultancy firm is seeking a Business Analyst to join their hybrid team in Greater London. Ideal candidates will have at least 2 years of experience and be adept in systems thinking and communication.

A leading consulting firm in the United Kingdom is seeking a Senior Business Analyst with expertise in insurance claims systems. The role involves reviewing and improving business processes, ensuring alignment with business needs in an Agile environment.

Oracle Business Systems Analyst – HIRING ASAP. Assist business team for process and system enhancements - document problem, create business requirement, validate impact metrics, and propose for prioritization. Data analysis skills- using dashboards to analyze data and report to business.

As a Lead Business Analyst, you will play a crucial role in our Engineering department. At Epsilon, the Business Analysis Lead (Data Warehouse) role offers an outstanding chance to combine technical skill with client‑facing duties.

Director, Business Systems Analyst page is loaded## Director, Business Systems Analystlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-122453We are seeking a highly analytical and technically savvy Senior Business Analyst with a strong backgro

As a Senior Business Systems Analyst, you’ll sit at the intersection of data, technology, and client strategy—ensuring customer and transaction data is accurately onboarded, automated, and optimised within our data warehouse ecosystem. Business Analyst, Data Solutions Engineer, or similar role.

A minimum of two years' experience of working as a Business Analyst or using business analysis skills as a Systems Engineer or Systems Thinker, and have worked in the following sectors:. Our Systems Insight and Solutions team combine deep industry insights with innovative systems approaches, across

As a Lead Business Analyst, you will play a crucial role in our Engineering department. At Epsilon, the Business Analysis Lead (Data Warehouse) role offers an outstanding chance to combine technical skill with client-facing duties.

As a Senior Business Systems Analyst, you’ll sit at the intersection of data, technology, and client strategy—ensuring customer and transaction data is accurately onboarded, automated, and optimised within our data warehouse ecosystem. Business Analyst, Data Solutions Engineer, or similar role.

Minimum 10+ years of experience as a business systems analyst on the Salesforce platform. Senior Business Systems Analyst (Sales & CPQ). We’re looking for a “solution-minded” Senior Business Systems Analyst and product owner with experience on Sales Cloud and Salesforce Experience Cloud along

Translate business needs into functional and technical specifications. Support system testing (UAT, SIT) and ensure solutions meet business requirements. Ability to translate business problems into technical solutions.

As a Business Systems Analyst – Integration, Process & Automation, you will work closely with the Head of Technology & Information Systems to drive process improvement, system integration, and automation initiatives across the organisation. Business Systems Analyst – Integration, Process & Autom

If you are an experienced Business Systems Analyst looking to join a progressive organisation where you can make a real impact, we would love to hear from you. Continuously review and improve systems to meet evolving business needs. This role will play a pivotal part in introducing, configuring, and

A leading consulting firm in London seeks experienced Business Analysts to define and steer projects and facilitate stakeholder engagement.

Under general direction, formulate and define systems scope and objectives based on both user needs and a good understanding of applicable business systems and requirements. Guide and advise less‑experienced Business Systems Analysts. Competent to work at the highest technical level of most phases

A leading financial technology firm is seeking a Senior Business Analyst.

Join our dynamic IT team as a Business Systems Analyst and play a crucial role in shaping the digital backbone of our practice. You'll be the go‑to expert for our core business systems, empowering project teams and departments to work efficiently and effectively. Collaborate and Connect: Work clos

Extensive experience as a Business Analyst in customer‑facing roles, specialising in finance project delivery with proven track record in complex, large‑scale business transformation projects, ideally in global organisations. Extensive experience as a Business Analyst in customer‑facing roles,

The Business Systems Analyst will play a pivotal role in supporting and optimising the organisation’s key systems applications, shaping long‑term technology direction across multiple business units. This role requires a highly experienced professional with deep expertise in business systems anal

The Business Systems Analyst will play a pivotal role in supporting and optimising the organisation’s key systems applications, shaping long-term technology direction across multiple business units. Extensive experience in business systems analysis and application support and/or experience within

A leading technology partner is seeking a Business Systems Analyst to enhance digital wealth management solutions.

A leading management consulting firm is seeking a Senior Business Analyst to implement CLM systems.

Ready to help shape the future of one of the UK's fastest-growing digital travel brands? If you're a Business Analyst who gets how modern websites work, from CMS integrations to user journeys to technical architecture then this one's for you. Mapping customer journeys and business processes to ident

Job DescriptionAs a Senior Business Analyst, you will play a pivotal role in driving the success of digital product initiatives. Scrum, SAFe) and Agile Tools (Jira, Confluence)* Experience with digital portal platforms (Web/Mobile App)**Desirable* Machine Learning experience* Experience of UX/UI

Soft Skills of the Business Systems Analyst. Roles and Responsibilities of the Business Systems Analyst. Required Qualifications of the Business Systems Analyst.

Lead on designing and developing a suite of standard reports and dashboards in line with business needs, utilising SuccessFactors and other reporting software such as Power BI. Devise and deliver plans to decommission legacy HR systems, including Cascade. Experience (3+ years) with HR systems and me

This role is responsible for driving solution strategy, optimizing Oracle Cloud ERP and/or Oracle E‑Business Suite capabilities, and ensuring that our systems effectively support evolving global business processes. We are seeking a Principal Business Systems Analyst – Oracle to serve as a senior

A fintech company in Greater London seeks an experienced Business Systems Analyst to facilitate project management and compliance initiatives. The role involves leading partner engagements, managing stakeholder requirements, and implementing new systems to enhance operations.