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IT Support Analyst - Salary c£30,000 - £35,000 DOE + Excellent Benefits Based: Hampshire Our client is a dynamic and market leading Financial Services business. We are searching for an experienced Support Analyst to join their Support team, reporting to the Infrastructure Manager. You will beproviding support services to employees. Including day to day resolution for all IT systems consisting of applications, desktop hardware, desktop operations and telecoms. Key Responsibilities of the role: • To assist in resolving tasks, IT incidents and user operating issues through direct resolution, • Provide day to day support on all hardware and software in use by the company, • Provide a high level of service when queries are raised, respond within SLA timeframes, assisting the business in providing excellent service to its clients, • Assist with the development, implementation and delivery of systems and services in line with company offices requirements, • Ensure all procedures are documented, maintained and monitored that relate to Support Centre service delivery, • Research and development into new IT models and new technology for the department, • Liaising with third party contractors and suppliers by phone and email regarding a range of services in place, • Interaction with internal staff at all levels, this will include face to face, written or on the phone, • Degree or HND / HNC in Software Engineering or Microsoft Certified Training would be desirable, • Knowledge of Active Directory, Wintel and Microsoft Exchange are essential, • Minimum of 2 years’ experience of working within a support environment undertaking a similar role is essential, • A quick learner who can adapt to the demands of helpdesk situations and is willing to learn new systems and procedures, • Good communication skills both written and verbal are required, • Good planning and organisation skills are required to ensure faults are investigated, communicated and resolved within SLA timeframes Radley Recruitment is dedicated to helping you find your next career move, so if you are looking for a new role, submit your CV to us and we can help you find that perfect job.

Senior IT Business Analyst - Farnborough, Hampshire (2 days weekly on site) - £500-£550 per day inside IR35 - rolling contract Join a leading automotive organisation working on high-impact, future-focused digital and data initiatives - Long-term contract with continuous extensions - ideal for stability and ongoing growth. • Hybrid working: only 2 days a week on-site in Farnborough with a friendly, collaborative team., • Work on great projects across data, systems, testing, and CRM transformation., • Looking for a senior all-rounder who can think on their feet and adapt quickly., • Bring your experience in data testing, project leadership, and hands-on delivery., • Be part of a supportive environment where your ideas genuinely shape the solution., • Collaborate closely with product owners, analysts, developers, and business teams., • Enjoy a culture that values partnership, problem-solving, and positive energy. Business Analysis:5+ years in Financial Services, gathering and documenting requirements for IT projects. CRM & Data:Multi-year CRM experience, including data migration and process flows (Prospect Lead Customer). Agile Tools & Methodologies:Expertise in Jira, Confluence; experience with agile testing tools (X-Ray, Cucumber). Testing Expertise:Skilled in test case creation and execution; managing bugs and requirements lifecycle. Data Analysis & Structures:Ability to write SQL for investigations; strong understanding of data structures and flows. Interface & Process Design:Experience in designing data flows, dictionaries, and reviewing processes to avoid siloed solutions. Structured Methodologies:Demonstrable experience with Agile, Rational, and Waterfall approaches. Workshop Facilitation:Skilled in hosting workshops and documenting outputs in Jira/Confluence. Stakeholder Management:Ability to influence without authority and navigate matrix structures. This role requires a stable CV with multiple 1 year + contracts. A long-term role with commitments not suitable for job-hoppers. Do apply with a CV showing your experience, you will require right to work in the UK and be based close to Farnborough, Hampshire to be considered. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Organisation Our client is a privately held, UK-based manufacturing business operating in a regulated, product-led environment. The company has experienced sustained growth and is entering a period of further scale, bringing increased complexity across pricing, margin management, forecasting and working capital. As the business matures, the finance function is evolving from a primarily transactional and reporting focus to one that plays a more embedded, commercial role in supporting decision-making across Sales and Operations. The Role The Finance Analyst will play a pivotal role in strengthening the organisation’s commercial and financial discipline as it scales. Reporting to the Head of Finance, the role is positioned at the intersection of commercial insight, operational finance and execution. It is designed for an individual who combines analytical rigour with the confidence and credibility to work closely with non-financial stakeholders, particularly Sales and Operations. This is not a narrow FP&A role. Instead, it offers broad exposure across margin analysis, pricing, forecasting, revenue recognition and working capital, within a hands-on SME context. Key Responsibilities • Provide detailed analysis of customer, product and contract-level profitability, supporting improved margin visibility and decision-making, • Partner with Sales to support pricing decisions and the development and administration of cost recovery mechanisms within customer contracts, • Own and maintain a rolling 12-month revenue forecast, translating commercial activity into a credible financial outlook, • Deliver clear, timely performance insight on revenue, contribution margin and cost trends, • Maintain ownership of billing and accounts receivable processes, supporting strong credit discipline and cash management, • Support revenue recognition and month-end processes in line with accounting standards and internal policy, • Contribute to the ongoing development of finance processes, reporting and data quality as the business grows The Individual The successful candidate will be a part-qualified or finalist ACCA/CIMA (or recently qualified) finance professional with experience in a manufacturing, engineering or product-led environment. They will bring: • Strong analytical skills and good commercial judgement, • Confidence to work closely with Sales and Operations, including the ability to challenge constructively where needed, • Experience producing customer, product and contract-level margin analysis and using it to support decision-making, • Strong forecasting skills, with the ability to build and maintain a credible revenue forecast, • A good understanding of pricing and contract mechanics, including cost recovery where relevant, • Comfortable owning the billing and accounts receivable processes and supporting credit control and cash collection, • Experience supporting month-end processes, including revenue recognition, • A practical approach and willingness to improve processes, reporting and data quality in a growing business Location: Farnham Hybrid (flexibility for 1 day per week WFH once embedded) Salary: £50,000 - £60,000 + study support (DOE) + bonus Development & Progression The position offers significant scope for development as the finance function and business continue to scale. Over time, the Finance Analyst will take on increasing responsibility and exposure, supporting the Head of Finance across a widening commercial and strategic agenda. *All candidates will be required to complete the Acuity Measure assessment to be considered for this role. We are unable to provide visa sponsorship for this position. Only candidates with an existing right to work in the UK will be considered

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