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You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role. Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service. As a Duty Manager, you

Duty Manager – Farnham Premier Inn. Whitbread Benefits Card – up to 60% off Premier Inn rooms.

Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. In-Home Usage Testing is a quick, easy and fun way to make extra cash by tellin

Are you fluent in Spanish and interested in an exciting opportunity that includes relocation to Greece? At. Spanish Speaking Customer Representative. Provide outstanding customer support to Spanish-speaking clients, ensuring their inquiries are addressed with professionalism and care.

The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account.The CSL must be able to work effectively and efficiently with both the internal sup

Job title: Customer Service advisor.Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ.Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story.Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private compani

Fluency in Portuguese (both written and spoken) is essential for effective communication with clients. Are you fluent in Portuguese and seeking an exciting opportunity to work remotely from Greece? At. Portuguese Speaking Customer Representative.

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele. Experience in

One of Pine's portfolio companies, Inixion, is a Sage partner with a track record that speaks for itself: a 100% project success rate across nearly 20 years of delivering Sage X3 for manufacturing and distribution, and Sage Intacct for services-led businesses.

Want a soul-sucking call centre job?.We’re not here to read scripts or tick boxes.We’re here to shake things up, to make energy better for our customers and the planet.That means real conversations, real problem-solving, and real impact.The best bunch of people you’ve ever worked with—curiou

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth.We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver re

Free ChipX subscription for UK-based employees.

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. As a key member of our

Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers. If you are driven to provide an excellent customer experience and work with software, this job is. Provide recommendations/feedback on client service improvements and product development.

You could currently be working in customer service, customer support, sales support, internal sales, account support or another B2B customer-facing position. If you're currently working in B2B customer service and would like more ownership of your customer relationships and the opportunity to develo

As an Account Manager, you will be the escalation point for your customers. You will build upon relationships with existing customers and work alongside the Business Development team on new opportunities. You will be responsible for both quoting and pricing, to assist the commercial team in pricing up potential opportunities. • Excellent communication skills both written and oral are essential, • Excellent IT skills and knowledge of Office Suite preferred, especially Microsoft Excel and PowerPoint., • Self-motivated and team-oriented, • Ability to work with minimum supervision in a busy and demanding environment, • Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines, • Willing to travel with occasional overnight stays We have an exciting opportunity for an Account Manager to be based at our Stevenage site! If you are passionate about ensuring your clients receive the highest level of service and building long-lasting relationships this could be the role for you! #J-18808-Ljbffr

Lead, coach and develop a customer service team to achieve agreed performance and customer service objectives. As Customer Service Team Leader, you'll oversee the day‑to‑day performance and organisation of a customer‑focused team, ensuring workloads are managed effectively and customers receiv

National Major Accounts Manager II-4 Sales Job Title: National Major Account Manager II Location: Frimley, UK Contract: Full-Time, Permanent Working Pattern: Hybrid Based in Frimley, UK, we are now seeking a National Major Account Manager to join our EMEA Sales team at Hyster‑Yale Materials Handling. This is a strategic, customer‑facing role focused on driving growth across UK National and pan‑European accounts, with a dedicated focus on UK-based activities. You will develop long‑term partnerships and deliver sustainable revenue performance within this scope. You will play a key role in identifying and securing new business opportunities, managing high‑value customer relationships, and leading complex sales activities including national tender processes. Working closely with internal and external stakeholders, you will help shape and deliver tailored solutions that meet customer requirements while strengthening Hyster‑Yale’s market position. • To drive market share growth through proactive business development within your defined industry sector and assigned portfolio of UK National and pan‑European accounts., • To develop and strengthen relationships with UK stakeholders within our existing EMEA accounts., • To identify, prospect, pursue and close competitive strategic sales opportunities, to actively manage the roll out and further penetration of these accounts., • To lead, coordinate, and deliver national tender bids across your target account base on behalf of Hyster‑Yale Materials Handling., • Annual Target Revenue, profit and units, • Pipeline Growth/Prospective sales opportunities, • Penetrate, and account manage to drive growth and strengthen customer relationships., • Meet and fulfil customer expectations and applications, • Manage, coordinate & follow tender process, • Identify, develop and bring new accounts into contract, • Build strong internal and external relationships across the organisation and dealer network to influence support and maximise sales opportunities., • Business Management - BS/ BA Degree or equivalent., • Knowledge of complex solution selling, a structured sales approach. Formal Training courses, work experience, management coaching., • Product, application and industry knowledge, • Professional sales experience involving major accounts or corporations with proven results. Significant work experience proven senior sales, within a manufacturing/international environment., • Creative and persistent business development skills, • Prospecting and negotiation with multiple points of influence. (personal selling), • Presentation & communication skills both verbal and written, • Experience with responding to tender requests, national and pan European. The successful candidate will be required to complete background checks in line with company policy. Permanent Full time 39 No HY EMEA UK Frimley Centennial House GU16 7SG No No #J-18808-Ljbffr

We are looking for an ambitious and motivated Account Manager who thrives on building strong customer relationships, spotting commercial opportunities and winning new business. This is a high-impact role where you’ll take ownership of an established customer portfolio while also driving new revenue through qualified inbound leads and proactive sales activity. If you’re commercially minded, confident speaking to senior decision-makers and motivated by hitting — and exceeding — targets, this could be the role for you. Salary: Up to £40,000 + annual bonus and benefits Location: Near Fleet (a driver would be beneficial due to location) Full-time, Permanent • Manage and grow a portfolio of key customer accounts, building trusted, long-term relationships., • Identify and close upsell and cross-sell opportunities to maximise account value., • Convert qualified inbound and marketing-generated leads into new business., • Own the full sales journey, from initial conversation through to close and successful onboarding., • Act as a trusted advisor, understanding customer challenges and recommending solutions that deliver real value., • Build and maintain a healthy sales pipeline and accurate revenue forecasts., • Keep CRM records accurate and up to date, ensuring excellent sales discipline., • Collaborate with marketing, SDRs and internal teams to maximise commercial opportunities., • Consistently achieve and exceed revenue, retention and new business targets., • Proven experience in B2B Account Management with responsibility for revenue growth., • A track record of converting inbound or marketing-generated leads into customers., • A genuine passion for sales and a strong desire to win., • Excellent commercial awareness and the ability to uncover and develop opportunities., • Strong negotiation, presentation and communication skills., • Excellent CRM and pipeline management skills., • Confidence engaging and influencing stakeholders at all levels., • A proactive, organised and self-motivated approach., • The ability to manage multiple priorities while maintaining a strong focus on results., • Experience in technology, managed services or construction would be advantageous but is not essential., • Up to £40,000 basic salary, • Company-wide bonus scheme, • 25 days’ annual leave, with the opportunity to increase this to 35 days, • Enhanced pension, • Enhanced maternity and paternity leave, • Death in service benefit of 4x salary, • Flexible benefits scheme, including vouchers and leisure discount, • On-site café, gym and restaurant #J-18808-Ljbffr

BlueFort is looking for a driven and commercially minded Account Manager to join our high-performing sales team and help accelerate growth within the enterprise cybersecurity space. If you’ve built strong foundations in an SDR and Account Executive/Manager role and are now looking to scale your im

JKS Mystery Shopping and Training Ltd in the United Kingdom is seeking individuals to become mystery shoppers.You will visit a range of venues, observe service levels, and report back with constructive feedback.As a self-employed contractor, you’ll handle your own tax and NI, choose assignments, a

Are you an experienced customer service leader who knows how to inspire a team, drive performance and deliver exceptional customer experiences?. Working closely with colleagues, stakeholders, partners and clients, you’ll help create a truly joined-up service that puts our customers at the centre o

As an Account Manager, you will be the escalation point for your customers. You will build upon relationships with existing customers and work alongside the Business Development team on new opportunities. You will be responsible for both quoting and pricing, to assist the commercial team in pricing up potential opportunities. • Competitive salary, • Continuous development and training plan, • 25 days holiday and the option to buy/sell days, • Flexible working options, • Access to the Trescal PerksHub, • Employee well-being programme, • Medical Health Cash Plan, • Pension and Life Assurance Scheme, • Cycle to work scheme, • Gym membership discounts, • Excellent communication skills both written and oral are essential, • Excellent IT skills and knowledge of Office Suite preferred, especially Microsoft Excel and PowerPoint., • Self-motivated and team-oriented, • Ability to work with minimum supervision in a busy and demanding environment, • Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines, • Willing to travel with occasional overnight stays #J-18808-Ljbffr

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS • Days out and social events, • Team competitions - "Fry Cup" and "Olympics", • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension scheme AS A SHIFT MANAGER YOU'LL BE • Responsible for Crew & Quality Control, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a "above & beyond" experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun!, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, • You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area AS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Leading from the front and being hands on, • Customer service INCREDIBLE CAREERS WITH FIVE GUYS • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career! #J-18808-Ljbffr

• United Kingdom - Hampshire - Farnborough We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . The Global Account Manager (EMEA) will manage and grow a portfolio of strategic Retail, CPG, and Manufacturing accounts across the region. This role focuses on building executive-level customer relationships, driving solution-led sales across Lenovo's Infrastructure Solutions Group (ISG) portfolio, and delivering long-term growth through strategic account management. The successful candidate will bring experience managing multinational customers, leading complex sales opportunities, and collaborating across global teams. The position requires approximately 30% travel across EMEA and globally. What You Will Do: • Own and execute strategic account plans for assigned global customers, driving sustainable revenue growth and long-term partnerships., • Identify, develop, and close new business opportunities through consultative selling, cross-selling, upselling, and expansion into new solution areas., • Build trusted relationships with executive stakeholders and act as the primary point of accountability for customer engagement across EMEA., • Position Lenovo as a strategic technology partner by aligning business outcomes with customer transformation priorities., • Lead complex solution sales opportunities across infrastructure, data center, services, and broader Lenovo technology portfolios., • Coordinate global and regional teams to support RFPs, strategic bids, contract negotiations, and large-scale deal execution., • Collaborate with technical, services, supply chain, and business teams to deliver tailored customer solutions and ensure successful outcomes., • Maintain disciplined pipeline management, forecasting accuracy, account governance, and regular business reviews. What We Look For:, • Bachelor's degree in Business, Technology, Engineering, or a related field, or equivalent professional experience., • Extensive experience in enterprise sales, strategic account management, or global account management within the technology sector., • Demonstrated success managing large multinational customer environments and complex stakeholder ecosystems., • Strong experience selling infrastructure, data center, cloud, services, or other enterprise technology solutions., • Proven ability to engage, influence, and build relationships with C-level executives and senior decision-makers., • Experience leading complex sales cycles, strategic bids, and multi-country commercial engagements., • Professional proficiency in English is required; additional European languages are considered an advantage., • Experience within the CPG, Retail, or Manufacturing industries, including exposure to customers such as Unilever, Coca-Cola, PepsiCo, or similar global organizations, is preferred., • An international team with a high focus on Gender Diversity, • Employee Assistance Program, e.g., for psychological, legal & financial consultancy, • You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio, • Access to training for personal development - Internal E-learning Development Platform Available for Employees We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * United Kingdom - Hampshire - Farnborough AI PROCESSING NOTICE We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question. If you require an accommodation to complete this application, please #J-18808-Ljbffr

South East Water Limited in Farnborough is seeking a Commercial Accounts Manager to manage key client contracts and commercial relationships with Scientific Services customers, providing first-line technical support and advice. You will work independently and with teams, help develop market strategy, assist with advertising campaigns and marketing materials, and coordinate with the laboratory to prioritise workloads while adhering to HSE policies. #J-18808-Ljbffr

Generate sales for Audio Visual systems through developing and maintaining client relationships and expanding the company’s current client base. AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. Generate sales for Audio Visual systems through developing and maintaining client relationships and expanding the company's current client base. • Identify sales prospects within assigned territory and provide accurate forecasts and activity reports to management, • Analyze cross-selling and up-selling opportunities ensuring that all company products and services have been thoroughly presented and the sales cycle successfully executed, • Exhibit a consultative sales approach to determine a customer's visual collaboration needs., • Develop price quotations and bid responses that are complete accurate and profitable., • Prepare contracts and pricing strategies for targets accounts and submit all required documentation, • Work with the installation team to ensure a smooth transition from sale to installation, • Responsible for developing and executing quarterly sales plans to expand existing client base and generate new business to meet established quota, • Attend and participate in weekly office sales meetings, • Meet or exceed aggressive monthly GP quota, • Design and implement focused prospecting tools such as webinars seminars and email campaigns to increase sales and expand our customer base in the designated territory, • Establish professional relationships with manufacturer sales and sales engineering personnel., • Actively use internal databases to complete client contact information provide detailed notes and track pending activities, • Follow up on leads within 24 hours of client inquiry, • Represent company at technological briefings and trade shows as assigned, • Participate in training and professional development activities as prescribed by management, • Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the monthMust-Haves:, • Ability to understand present and demonstrate visual collaboration products and services to end user customers, • Ability to balance multiple tasks with changing priorities, • Ability to work and think independently and ensuring to meet deadlines, • Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion, • Excellent attention to detail and organizational skills, • Must have clear and professional communication skills (written and oral) both internally and externally, • Proficient with Microsoft Office (Word Excel Outlook), • Effective communication and interaction with employees clients and colleagues and the ability to work effectively with all levels of the organizationEducation and/or Experience:, • Minimum High school diploma or equivalent, • A four-year degree is preferred, • At least 5-7 years' experience of direct selling in the AV/VTC area is a preferred, • Medical benefits, including vision and dental, • Paid holidays, sick days, and personal days, • Enjoyable and dynamic company culture, • Training and professional development opportunities AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. #J-18808-Ljbffr

Account Manager Inside Sales - UK. Proven experience in Inside Sales. Communicate with customers to understand their needs and identify sales opportunities.

Lenovo is seeking a Local Account Manager within our Global Accounts team in the UK. You will manage global enterprise accounts from the UK, building trusted relationships and executing local strategies while representing Lenovo's full portfolio. The role requires experience in enterprise B2B sales, complex deal cycles, and collaboration with cross-functional teams to deliver value to multinational customers. #J-18808-Ljbffr

Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team. Supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations. While other banks continue to close branches, we’ve made our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities. We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and life‑changing decisions. When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change. Where you’ll be working We’re looking for a Customer Representative for our branch in Camberley, Surrey. This role is a permanent position, working part-time, 21 hours per week, Monday to Saturday. If this role is advertised as part-time, your salary will be pro rata. You’ll need to be within a 45-minute commute of the branch you’re applying to work in. Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made. We may close this advert early if we receive a high volume of suitable applications. Uncompromisingly Customer, whatever our role The extras you’ll get High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you: 25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice Wellhub access for a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year to support causes that matter to you Ongoing training and development to grow your skills and build a rewarding career in banking An annual performance related bonus to recognise the impact you make Access to private medical insurance helping you look after your health and wellbeing A highly competitive pension to help you build a strong foundation for retirement Life assurance to provide peace of mind for you and your loved ones in the event of your death A great selection of additional benefits through our salary sacrifice scheme Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. If you want to find out more about using AI in our recruitment process, please read more here. Disability Confident We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level. That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support. Banking - but fairer, more rewarding, and for the good of society What you’ll be doing You’ll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch, speak to us over the phone or use our digital services, you’ll be there to support them with care, clarity and confidence. As a Customer Representative, you will: Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind Guide customers through banking products and services that are right for them, helping them to manage their money with confidence Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking. About you We’re proud of our branches and the service they provide to our customers. The experts at Moneyfacts agree and have named Nationwide as the 2026 Branch Network of the Year. Our Customer Representatives deliver simply brilliant experiences for our customers. You don’t need experience in banking, but experience or a passion to work in a customer service environment will help you thrive. You should be able to show how: You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex You bring patience, empathy and strong people skills, to fully understand our customers’ banking needs You’re comfortable working in a fast‑paced environment, where priorities can shift and no two interactions are the same You stay calm under pressure, adapt quickly, and approach change with a positive mindset You’re confident using technology and are digitally savvy You enjoy working as part of a high‑performing team and understand that great customer experiences are built through a strong team You communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through our digital services You take ownership to get things done, and act with care and integrity to protect our customers and their money Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. • Job Identification 5519, • Apply Before 10/09/2026, 10:55 PM, • Locations 30 High Street, Camberley, Surrey, GU15 3RS, GB #J-18808-Ljbffr

Ex-Mil Recruitment Ltd is recruiting Defence Cyber Security Account Manager (263lw) for a Hybrid role in Hampshire or a remote option. The role blends defence account management with new business development, requiring strong communication and relationship-building skills.

Defence Cyber Security Account Manager (263lw) - Hybrid (Hampshire) OR Remote - £50,000-£55,000 + 5k Car + Uncapped Commission (OTE 90-100k) An exciting opportunity to join a growing Defence Cyber Security business as a Cyber Security Account Manager, combining established Defence account management with new business development. DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY. This role would suit an ex-military professional / service leaver with strong Defence knowledge and customer-facing experience who is looking to transition into a highly rewarding commercial career (sales training can be provided). Equally, experienced Sales professionals with Cyber exposure are encouraged to apply (Defence training can be provided). You do not need to be a Cyber technical expert or have extensive commercial sales experience - genuine interest in Cyber, strong communication skills and the ability to build trusted Defence relationships are key. You will manage and develop existing Defence relationships while actively identifying and winning new Cyber Security opportunities across the wider Defence community. • Manage and grow established MOD/Defence customer accounts., • Identify and develop new Cyber Security business opportunities., • Build relationships with military end users, Defence organisations, primes and system integrators., • Understand customer challenges and requirements and identify appropriate Cyber solutions., • Develop and maintain a strong sales pipeline., • Work with Cyber engineers, technical specialists and technology partners to develop solutions., • Support bids, proposals and contract opportunities through to successful delivery., • Keep up to date with Cyber Security technologies, vendors and the evolving threat landscape. This is a true Account Management + Business Development role - you'll be expected to look after existing customers while continually hunting for opportunities to grow the account and win new business. CIS / Signals | Cyber | Intelligence | Electronic Warfare | Communications | IT | Information Systems | Engineering You don’t need to be a technical Cyber specialist, but you should have a genuine interest in Cyber Security and an understanding of the wider technology landscape. You’ll ideally have some exposure to areas such as: Cyber Security / SOC environments, SIEM and threat detection, Network and endpoint security, Cloud Security, Vulnerability management, Major Cyber Security vendors and solutions. You’ll be supported by experienced Cyber engineers and technical specialists. • Defence experience or proven Defence sales/account management experience., • Strong communication and relationship-building skills., • Commercially minded with a genuine hunter mentality., • Proactive, ambitious and self-motivated., • Genuine interest in Cyber Security and technology., • Comfortable engaging with both technical and senior stakeholders., • Able to understand customer problems and identify solutions., • Willing to travel to Defence customers as required., • Security: You must be eligible to obtain SC clearance, expected within your first 3 months. This can be a hybrid (3 days in Hampshire/week) OR remote role, depending on where you are located. #J-18808-Ljbffr

Qualcomm Technologies International Ltd Engineering Group, Engineering Group > Software Applications Engineering QUALCOMM Inc. (www.qualcomm.com) is a global provider of innovative Smartphone, Automotive and IoT products and services based on advanced modems, application processors & multimedia technologies. Qualcomm values close collaboration with its customers offering comprehensive technical support & design services to enable accelerated product development and to bring industry-first technologies to market. The Technical Account Manager (TAM) is an engineering role coordinating all aspects of technical support assigned to the program and is the primary communication channel with customers for technical topics during the development. Technical support will be managed throughout the full lifecycle from concept through factory introduction and mass production maintenance for EMEA customers. We are looking for a dynamic individual that is comfortable working with senior teams both internally and with customers. The TAM closely tracks customer priorities and schedules and mobilizes the required expertise calling on HW/SW application engineers, R&D and Quality and Reliability engineering. The prime measure of success is the quality and responsiveness of the technical support delivered. The TAM owns all customer technical issues across SW, HW, Systems, Quality, Performance & Test and Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management. • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Applications Engineering, Software Development experience, or related work experience., • Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Applications Engineering, Software Development experience, or related work experience., • PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience., • 3+ years of experience with Programming Language such as C, C++, Java, Python, etc., • 3+ years of experience with debugging techniques., • References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies., • Solid technical knowledge of Qualcomm’s Chipset products, technologies and roadmap which include Snapdragon and Dragonwing Applications processors, Connectivity and Modem products., • Negotiating, establishing and managing effective technical support activities & plans towards customers, • Tracking customer program schedules and priorities, risk management., • Assessing complex technical issues arising from customer product developments, • Leading and coordinating engineering resources in resolving complex technical issues, • Building, maintaining and leveraging a network of engineering specialists within Qualcomm, • Organizing technical training, design reviews and engineering workshops on behalf of customers, • Hosting conference calls and web meetings, • Providing Technical support to business development, • Technical Project or Program management within Mobile, Automotive or Telematics, • Technical understanding of wireless system, technologies and Interfaces., • Technical understanding of Applications processors, Connectivity and Modem products., • Proven analytical and problem-solving skills, • Team player with a successful track-record of working inside diverse global organizations, • Ability to simultaneously support multiple projects and to work across functions, • Leadership, communication and reporting skills, • Knowledge of wireless technologies LTE, UMTS (WCDMA/HSDPA/HSUPA and GSM/GPRS/EDGE) , TDSCDMA and 5G, • Knowledge of various regulatory (GCF/PTCRB) and wireless carrier certification, • Advantageous would be recent experience in HW/SW product design, development and troubleshooting of advanced ARM based processor platforms with embedded Linux Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers. #J-18808-Ljbffr

National Major Accounts Manager II-4Applylocations: HY EMEA UK Frimleytime type: Full timeposted on: Posted Todayjob requisition id: R8074Job TitleNational Major Accounts Manager II-4Job CategorySalesJob DescriptionJob Title: National Major Account Manager II Location: Frimley, UK Contract: Full-Time, Permanent Working Pattern: HybridBased in Frimley, UK, we are now seeking a National Major Account Manager to join our EMEA Sales team at Hyster‐Yale Materials Handling. This is a strategic, customer‐facing role focused on driving growth across UK National and pan‐European accounts, with a dedicated focus on UK-based activities. You will develop long‐term partnerships and deliver sustainable revenue performance within this scope.You will play a key role in identifying and securing new business opportunities, managing high‐value customer relationships, and leading complex sales activities including national tender processes. Working closely with internal and external stakeholders, you will help shape and deliver tailored solutions that meet customer requirements while strengthening Hyster‐Yale’s market position.*Primary Purpose To drive market share growth through proactive business development within your defined industry sector and assigned portfolio of UK National and pan‐European accounts.* To develop and strengthen relationships with UK stakeholders within our existing EMEA accounts.* To identify, prospect, pursue and close competitive strategic sales opportunities, to actively manage the roll out and further penetration of these accounts.* To lead, coordinate, and deliver national tender bids across your target account base on behalf of Hyster‐Yale Materials Handling.*Key Accountabilities Annual Target Revenue, profit and units Pipeline Growth/Prospective sales opportunities Penetrate, and account manage to drive growth and strengthen customer relationships. Meet and fulfil customer expectations and applications Manage, coordinate & follow tender process Identify, develop and bring new accounts into contract Build strong internal and external relationships across the organisation and dealer network to influence support and maximise sales opportunities.*Knowledge & Skills Required Business Management - BS/ BA Degree or equivalent.* Knowledge of complex solution selling, a structured sales approach. Formal Training courses, work experience, management coaching.* Product, application and industry knowledge* Professional sales experience involving major accounts or corporations with proven results. Significant work experience proven senior sales, within a manufacturing/international environment.* Creative and persistent business development skills* Prospecting and negotiation with multiple points of influence. (personal selling)* Presentation & communication skills both verbal and written* Experience with responding to tender requests, national and pan European.The successful candidate will be required to complete background checks in line with company policy.Job TypePermanentTime TypeFull timeWork Hours39Travel RequiredNoLocationHY EMEA UK FrimleyAddressCentennial HouseZip CodeGU16 7SGField-BasedNoRelocation Assistance Available**NoHyster-Yale Materials Handling, Inc., is a global leader dedicated to advancing the materials handling industry. We design, engineer, manufacture, sell and service a comprehensive line of lift trucks, attachments and power and technology solutions, marketed primarily under the Hyster and Yale brand names.As one of the largest lift truck manufacturers, Hyster-Yale is not only committed to transforming the way the world moves materials from Port to Home, but also delivering optimal solutions that meet our customers’ needs while ensuring outstanding customer care.Our achievements are driven by our people, our strong culture and commitment to our values, which are founded on a philosophy of integrity, respect and excellence. At Hyster-Yale, you can feel the loyalty from the inside out. #J-18808-Ljbffr

Excellent communication and relationship‑building skills to effectively engage with both technical stakeholders and executive leadership.

Nationwide in Camberley is seeking a Customer Representative to support customers in branch, over the phone and online. The role is permanent, part-time (21 hours per week, Monday to Saturday). You’ll assist with everyday transactions, answer queries, and guide customers towards banking services a

Are you an experienced customer service leader who knows how to inspire a team, drive performance and deliver exceptional customer experiences?. This is an exciting opportunity to take a leading role in shaping the experience of our customers and making a genuine difference to the families who live

STEMMER IMAGING AG seeks a driven Account Manager to join their sales team in the UK, focusing on new business development. You will be responsible for sales in the Midlands and North, engaging with machine builders and integrators. This full-time, permanent position offers training opportunities, a friendly environment, and attractive compensation, including 25 days of holiday, a company car, and remote working conditions. If you have a passion for complex technical sales, apply now! #J-18808-Ljbffr

The Accounts Manager will oversee financial operations and ensure accurate reporting within the Professional Services industry. Based in Farnham, this role demands expertise in accounting and finance to support strategic decision-making. This is an exciting opportunity to join a well-established organisation within the Professional Services industry. The company is a small-sized firm, known for its commitment to excellence in delivering tailored solutions to its clients. Our client is seeking an experienced Senior Accountant to join their accounts team in a Manager's position. They will oversee the workflow of the team of accountants preparing statutory financial statements for SME clients under FRS 102 and management accounts. Audit experience will be required to deal with a small number of Audit clients and registered charities. The candidate will be responsible for the development of junior accountants and have sufficient technical knowledge to be able to do this. • Reviewing accounts and tax work, • Leading and developing junior staff, • Acting as senior point of contact for clients, • Managing workflow and deadlines A successful Accounts Manager should have: • A professional accounting qualification such as ACCA or ACA., • Strong knowledge of accounting principles, financial regulations, and tax compliance., • Proven experience in managing accounting teams within the Professional Services industry., • Excellent analytical and problem-solving skills, with a keen eye for detail., • Proficiency in financial software and advanced Excel skills., • Effective communication skills to liaise with stakeholders at all levels., • A proactive and adaptable approach to managing multiple priorities., • Previous use of accounting software including Iris, Sage & Xero is preferred., • Competitive salary ranging from £55,000 to £65,000 per annum., • Generous benefits package, including comprehensive support for professional development., • Opportunity to work within a respected organisation in the Professional Services industry., • Hybrid working. #J-18808-Ljbffr

Security: Capable of obtaining and maintaining appropriate UK Security Clearance Location:UK Connect HQ Farnborough (with regular UK travel and occasional travel) Reports To:Business Unit Lead Targeted Start Date: November 2026 UK Connect Defence (UKCD) is looking for a Defence Account Manager to build strong relationships with Defence users, understand the problems they are trying to solve and help turn those requirements into real commercial opportunities. This is a commercial, customer-facing role focused on the user. Your focus will be developing relationships with Defence users and growing those accounts; our Business Development team will lead the wider commercial capture, procurement and contracting process. You will spend much of your time with military users: visiting units, attending meetings and exercises, demonstrating equipment, supporting trials and understanding how technology is actually being used in the field. You will work closely with our Business Development Manager, engineers and product teams to help shape the right solution and develop successful user engagement into trials, projects and wider deployment. • Rapidly deployable broadband and tactical connectivity, • 5G and LEO satellite communications, • Unattended ground sensors, • Low-power sensor networks, • TAK / Cursor-on-Target integration, • UK-developed and manufactured Defence technology This role is particularly suited to a credible recent service leaver, or somebody currently serving and preparing to transition into industry, who has experience using technology at the tactical edge. UKCD helps Defence turn operational requirements into deployable, capability at pace. Our approach is simple: We start with the user's problem, bring together the right technologies, prove the solution through practical trials and then create a route to wider deployment. Our work spans resilient connectivity, tactical communications, sensing, edge technology and systems integration. Through our UK product-development and manufacturing capability, we also design and manufacture technology around genuine operational requirements. UK Connect Ltd has more than a decade of experience, a national field-engineering capability, more than 3,000 deployments each year and a UK-based 24/7 Network Operations Centre. You are likely to be a recent service leaver or currently serving member of the UK Armed Forces preparing to move into industry. You understand how equipment and technology are actually used in an operational environment. • Specialist or high-readiness units, • Tactical communications, • ISR, • Force Protection, • Counter-UAS, • Capability development, • Experimentation and trials, • Other roles involving technology at the tactical edge You should be comfortable talking to operators, but equally able to sit with senior military stakeholders, engineers, commercial teams and industry partners. You may already have a good Defence network. More importantly, you know how to build trust, maintain relationships and become somebody users want to engage with. You do not need previous Defence-industry sales experience, although commercial or account-management experience would be useful. • Develop Defence Accounts: Build long-term relationships with users, units, capability teams and key stakeholders., • Spend Time with Users: Understand how they operate, what equipment they currently use, what works, what does not and where gaps exist., • Demonstrate Technology: Take UKCD products and partner technologies into users, explain what they can do and support practical demonstrations., • Support Trials: Help organise and deliver evaluations, exercises and field trials, gathering feedback and identifying what needs to happen next., • Identify Opportunities: Recognise when a user problem could become a genuine project, product requirement or commercial opportunity., • Shape Solutions: Work with engineers and product teams to translate operational problems into realistic technical solutions., • Grow Accounts: Identify where a successful trial, product or relationship could expand into other units, commands or capability areas., • Support Commercial Activity: Work alongside the Business Development Managers, providing the user relationships, operational context and customer insight needed to progress opportunities through proposals, procurement and contract., • Feedback Into Product Development: Bring user feedback into UKCD so that future products are designed around genuine operational needs., • Represent UKCD: Attend customer meetings, trade shows, conferences, exercises, demonstrations and relevant industry events. We are looking for someone who can demonstrate: • Recent and credible UK Armed Forces experience, or continued involvement in a relevant Defence environment since leaving., • Strong understanding of operations at the tactical edge., • Credibility with military users., • Experience using, deploying or evaluating technology in operational environments., • An interest in communications, sensing and tactical technology., • The ability to understand technical concepts without needing to be an engineer., • Strong communication and relationship-building skills., • Commercial awareness and the ability to recognise an opportunity., • Confidence dealing with stakeholders from operator level through to senior military and industry decision-makers., • The ability to work independently and follow through on commitments., • Willingness to travel regularly across the UK and occasionally overseas. CIS | tactical communications | SATCOM/LEO | 4G/5G | TAK | C4ISR | ISR | Counter-UAS | unattended sensing | LoRaWAN | tactical networks | systems integration | Defence experimentation We have been a certified Great Place to Work for six years running and care about the communities we impact. We give a percentage of our profits each year to our charity, the Farr Foundation, which supports children in getting into STEM subjects. Last year, we supported over 15,000 children. This is an opportunity to help shape a growing UK Defence technology business. You will work directly with Defence users and have genuine influence over the products and solutions we develop. You will be able to take a conversation with a user, help understand the problem, put technology in their hands, support the trial and see successful ideas develop into real capability. You will also have the support of the wider company, including engineering, field delivery, technical specialists and a UK-based 24/7 Network Operations Centre. • 25 days annual leave as standard, with options to increase up to 35 days annual leave., • Unique benefits points scheme giving access to lucrative offerings (cash vouchers, Merlin passes, National Trust passes, and more)., • Enhanced Pension., • Enhanced Maternity/Paternity Leave., • Death in Service (4x salary)., • Work within a company whose Executive Chairman has been recognised as ‘One to Watch’ in The LDC Top 50 Most Ambitious Business Leaders Programme., • Modern and progressive office space., • Free Parking., • Café, Gym and Restaurant on-site., • Opportunity to work within a growing UK Defence technology business, • Significant opportunity to influence new products and capability #J-18808-Ljbffr

Summary: As the Commercial Accounts Manager, you will manage key client contracts, maintain commercial relationships with Scientific Services customers, and support SEW's market position in laboratory analysis. You will serve as the primary contact, providing first-line technical support and advice to commercial clients. In addition to managing key accounts, you will assist with market strategy, using industry knowledge to identify market opportunities and supporting advertising campaigns and marketing materials. Working both independently and across teams, you will coordinate with the laboratory to prioritise workloads, resolve operational issues, and support continuous improvement initiatives. Responsibilities also include using systems like LIMS, CSM, and web portals, adhering to HSE legislation and company policies, and managing customer notifications regarding non-conformities and failure reports. • Account Management Maintain and develop the relationship with existing customers., • Ensure all customer services are maintained., • Development of customer services Contributing to the development and implementation of customer focussed services., • Deliver a top quality support service to our customers., • Development of the market strategy Using market knowledge to assist in assessing market opportunities., • Assist in advertising campaigns and developing marketing material., • A strong team player with the ability to work unsupervised and to produce quality outputs to key deadlines., • Showing flexibility in occasional changes in hours/workload., • Communicates with respect to internal and external contacts., • Considers most appropriate method of communication and adheres to company communication policies and corporate standards., • Demonstrate an understanding and appreciation of Health, Safety and Environmental issues and adhere to relevant HSE legislation and Company policy., • To be technically competent in the use of all IT support systems, LIMS, CSM, Portal and Web., • The incumbent is expected to achieve deadlines and service level agreements with solid and sustained work outputs., • To proactively identify problems relating to department processes and policies and is expected to take responsibility for putting forward solutions., • Communicate effectively with Laboratory to assist with prioritisation of workload and customer requirements., • To contribute significantly to the continuous improvement and assist with the strategic development of Scientific Services., • Responsible for the timely completion of internal / external failure reports and non-conformities and notifications to external Scientific Services customers., • Up to A-Level or equivalent., • A good scientific background., • A full, clean driving licence., • Good numeracy, literacy & computer skills., • Time management, communication., • 2 years account management., • Water quality or Analytical Laboratory Experience desirable., • Excellent Stakeholder pension scheme, up to 10% employer contribution., • 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service., • Flexible annual leave policy to buy or sell holiday leave., • Paid volunteering days., • Cycle to work scheme., • Health cash plan., • Life assurance., • Wellbeing related benefits. Compensation package: up to £35000 p.a. (dependent on experience) We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. We supply top-quality drinking water to 2.3 million customers in the southeast of England. Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day. It's the skill and expertise of our employees that ensures our water meets the highest standards. We make sure we can meet the needs of our customers both now and in the future. • Come to work to be safe, valued, and trusted., • We’ll encourage you to create and pursue new opportunities for personal growth., • A place to be the real you, build deeper connections and enjoy a sense of belonging., • Be invested in helping us to create a sustainable water supply for now, and in the future. Be you, belong and valued. Grow a career with a meaningful purpose. #J-18808-Ljbffr

Reed is seeking an IFA Administrator in the West Surrey area to join its client support team.

Personnel Selection in Farnham is looking for a Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily face to face in our new store. You will handle customer enquiries by phone and in person, convert queries into orders, and share product kno

United Kingdom seeks an Account Manager to be the escalation point for customers, building relationships and supporting the Business Development team with new opportunities.You will handle quoting and pricing to assist the commercial team in closing deals.You will travel occasionally, manage multipl

BramahHR Ltd is seeking an ambitious Account Manager to own an established customer portfolio and drive new revenue. You’ll nurture relationships, spot opportunities and speak with senior decision-makers to hit targets. The role offers a salary up to £40,000 plus annual bonus and benefits, with a location near Fleet and full-time permanent employment. A driver is advantageous for the near-Fleet locale. #J-18808-Ljbffr

UK Connect Defence is seeking a Defence Account Manager to build strong relationships with Defence users and turn requirements into commercial opportunities. You will spend much of your time with military users, visiting units, attending meetings and demonstrations to understand field usage and gaps

Helping people find jobs in the local area since 2008.As our Customer Advisor in our Farnham Store, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers.This is a great time to join our fun and collaborative team, who thrive on providing a high touch

Customer Service Team Leader Aldershot | £32,000 | Permanent | Fully Office Based Opportunity On behalf of my client, I'm pleased to be recruiting for a Customer Service Team Leader to join their Accommodation team in Aldershot. This is a great opportunity for an experienced customer service leader to take responsibility for a team supporting Armed Forces families, helping to ensure customers receive a responsive, professional and consistently high-quality service. You'll play a key role in leading and developing the team, driving performance and customer satisfaction, while identifying opportunities to improve processes and the overall customer journey. It's a hands-on leadership position where your ability to motivate people, manage challenging situations and drive positive outcomes will make a genuine difference. The role is based at the Regional Service Centre in Aldershot and is fully office based, Monday to Friday, 08:00–17:00. Role As Customer Service Team Leader, you'll oversee the day-to-day performance and organisation of a customer-focused team, ensuring workloads are managed effectively and customers receive timely resolutions. You'll lead from the front, providing coaching, support and direction while creating a positive environment where your team feel motivated and empowered to perform at their best. The role will also involve managing complex customer queries and escalated complaints, working with internal teams and key stakeholders to remove barriers and ensure the right outcomes are delivered. Responsibilities • Lead, coach and develop a customer service team to achieve agreed performance and customer service objectives., • Manage day-to-day workflow, resources and attendance to ensure the team operates efficiently., • Conduct regular one-to-ones, quality reviews, coaching sessions and team meetings., • Monitor key performance indicators and use performance data to identify development needs, skills gaps and opportunities for improvement., • Take ownership of complex customer queries and escalated complaints, ensuring issues are progressed through to satisfactory resolution., • Lead weekly stakeholder reviews, progressing open cases and addressing any barriers to resolution., • Proactively manage jeopardy cases, particularly those exceeding 30 days, ensuring appropriate intervention and escalation., • Carry out call and case reviews to maintain quality and embed a consistently customer-focused approach., • Identify recurring customer pain points and work collaboratively across the wider business to improve processes and customer journeys., • Support employee engagement, development and continuous improvement across the team., • Champion best practice and the organisation's values, leading by example in everything you do. You'll ideally have: • Previous team leadership or supervisory experience within a customer service or contact centre environment., • A genuine focus on delivering an excellent customer experience., • Strong communication skills, both written and verbal, with confidence handling challenging or escalated situations., • Excellent organisation and prioritisation skills, with the ability to manage competing workloads effectively., • A positive, solutions-focused approach and the ability to adapt to changing priorities., • Experience of using performance information to improve team performance and identify development needs., • A proactive approach to continuous improvement, with the confidence to identify and implement better ways of working., • Good working knowledge of Microsoft Office. Please note: the site is not accessible by public transport, so a full driving licence and access to your own transport are essential. What's on Offer • £32,000 salary, • Monday to Friday, 08:00–17:00, • Fully office-based position, • 25 days annual leave, • Up to 6% contributory pension scheme, • Volunteer leave, • Life Assurance, • Free on-site parking, • Employee Assistance Programme, • Refundable eye tests, • Healthcare cash plan and discounts, • Employee referral scheme, • Opportunity to develop within a major Defence facilities management environment JBRP1_UKTJ