Head of Production & Shop Operations – Artisan Gelato
2 days ago
London
We are looking for a hands-on, passionate, and highly organised leader to oversee our gelato production and support day-to-day shop operations. This is a key leadership hybrid role within a growing artisan gelato business. We are seeking someone who can combine production expertise, team leadership, creativity, and operational reliability. Key Responsibilities Lead daily gelato production operations Develop and refine recipes and seasonal flavours Maintain consistency, quality, and presentation standards Manage stock control, ingredient ordering, and production scheduling Train, mentor, and supervise team members Support front-of-house operations when required Ensure high food safety, cleanliness, and operational standards We’re Looking For Someone Who Is : Experienced in gelato, pastry, dessert, bakery, or food production Comfortable working across both kitchen and customer-facing environments Passionate about hospitality, quality, and customer experience Strong at training and motivating teams Creative with an interest in flavour and product development Bonus Experience Recipe development and seasonal menu creation Hospitality or café management experience Knowledge of stock management and ordering systems What We Offer Opportunity to play a key role in a growing artisan business Creative input into flavour and product development Supportive and team-focused environment * Opportunity to shape flavours, systems, and future growth
