Pest Service Manager
27 days ago
Bromley
Hours: Full Time, Permanent Lead the future of pest control excellence with us. As a Service Manager with us, you will lead from the front, ensuring high standards across training, compliance, technical performance, and customer satisfaction. You’ll play a key role in shaping our service delivery, supporting technicians, mentoring new starters, and driving operational and commercial excellence. We are seeking a highly motivated and operationally experienced Service Manager to lead our dedicated service team. In this critical leadership role, you’ll be responsible for overseeing a network of 5 Team Leaders and 40 Service Technicians ensuring the effective and efficient delivery of pest control services across a high-performing division. What You’ll Be Doing • Provide strategic direction and daily leadership to a large, diverse team of Team Leaders., • Drive exceptional service delivery performance across all KPIs, including SOS response times, contract fulfilment, and customer satisfaction., • Manage service escalations, quality audits, technician performance, and regional patch planning., • Collaborate closely with cross-functional departments including administration, stock control, training, and sales., • Lead recruitment, training, probation, and performance processes for new and existing staff., • Maintain control of materials, stock, and supplier management for the division., • Champion best-in-class health & safety and regulatory compliance across the business. What We’re Looking For • Proven experience in managing large, geographically spread service teams., • A strong background in field operations, pest control, or a related service industry., • Effective leadership skills, with the ability to coach, motivate and support senior-level colleagues., • Sound commercial acumen with a focus on quality, compliance, and customer satisfaction., • Highly organised and confident managing multiple workstreams – from daily service operations to strategic planning., • Proven experience in pest control management (BPCA Level 2 or RSPH equivalent), • Strong communication, coaching, and leadership skills., • Commercial awareness and the ability to think strategically., • Excellent organisational and time management skills., • A calm, professional manner under pressure. Why Join us? • Be part of a national business with a strong local reputation and loyal customer base., • Work alongside a high-calibre team of professionals committed to service excellence., • Access industry-leading training and development opportunities., • Competitive salary, bonus schemes, and a comprehensive benefits package Benefits: • Bereavement leave, • Company car, • Company pension, • Employee discount, • Health & wellbeing programme, • Life insurance, • On-site parking, • Sick pay