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In some cases, you might need to travel to a Hearing Centre. You will have a degree of flexibility and autonomy in managing your workload, deciding how to pursue cases and develop your own style and approach. Presenting cases before the Immigration Tribunal.

Develop strong working relationships with key stakeholders at all levels.

Adecco is delighted to be recruiting for a Customer Insight Officer (Repairs - Stage 1 Complaints) on behalf of a local authority. This is a fantastic opportunity to play a key role in improving resident experience by driving insight, learning, and service improvements across repairs and complaints handling. You will be responsible for managing and coordinating complex complaints, ensuring residents' concerns are fully investigated and addressed, while identifying trends and opportunities for service improvement. Customer Insight Officer (Repairs) Location: Croydon (Hybrid - 2-3 days in the office) Salary: £40,182 per annum Hours: 36 hours per week, Monday-Friday Contract: Permanent Key Responsibilities Lead the handling of repairs-related complaints, ensuring thorough investigation and high-quality, customer-focused responses Coordinate complex cases, working across multiple teams to deliver consistent and timely outcomes Ensure compliance with complaints policies and relevant Ombudsman guidance Analyse complaint data to identify trends, root causes, and improvement opportunities Drive continuous improvement by feeding back learning into service areas Provide support and challenge to internal teams to ensure high standards of complaint handling Respond to high-level enquiries (e.g. MP/Cllr correspondence) with clarity and professionalism Maintain accurate records and ensure robust case management processes Act as a strong advocate for customers, ensuring their voice is heard throughout About You We're looking for someone who is passionate about customer experience and improving services. You will bring: Experience in complaint handling or a similar customer-focused role (repairs or local authority environment desirable) Strong analytical skills, with the ability to identify trends and drive improvements Excellent written communication skills, able to explain complex issues clearly and in plain English The confidence to challenge constructively and influence stakeholders at all levels Strong organisational skills, with the ability to manage competing priorities A resilient and proactive approach to problem-solving Experience working with case management systems and Microsoft Office tools What's on Offer Competitive salary of £40,182 per annum Hybrid working model (2-3 days per week in Croydon office) Generous Local Government Pension Scheme Opportunity to make a tangible impact within a local authority setting Supportive and collaborative working environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Senior Customer Relations Officer £290 per day (Umbrella) Croydon (Hybrid) 6 Month Contract Summary: Our client is searching for a Senior Customer Relations team to join their team in Croydon! Within this role, you would be responsible for managing end-to-end complain cases in line with the regulatory requirements and ensuring fair, balanced outcomes for customers. This role focuses on delivering high quality investigations, clear final responses, and driving continuous improvement through root cause analysis, stakeholder collaboration and enhancing overall customer experience. Accountabilities for the role: • Effective management of a complaint caseload with maintenance of accurate and timely records. Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL. Timely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights. Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint Undertake effective root cause analysis tasks as requested by the Head of Customer Relations. Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends. Support in monitoring internal / external adherence to the Clients UK's complaint handling procedure / regulations. Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required. Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence. Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences. Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT Admin, to assist them with forming their objective decision on the case Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF. Solid complaint handling experience within an insurance company, especially a claims environment. * A sound understanding of the FOS and it's associated procedures and practices. If you are interested in this position, please do not hesitate to apply! Please note in the event of high volumes of applications, we will only be able to respond to successful applications in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Company Overview Our client is a forward-thinking local authority based in the South West, committed to improving housing standards, protecting vulnerable residents, and supporting safe and sustainable communities. Due to increased service demand, the council is seeking an experienced Private Sector Housing Officer to join the team on an interim basis. Role Overview We are recruiting a Private Sector Housing Officer for an initial 6-month contract, starting ASAP. The successful candidate will be responsible for delivering a range of statutory private sector housing functions, ensuring compliance with housing legislation and contributing to improved housing conditions across the borough. This is a full-time role, offering competitive rates between £40–£45 per hour, with hybrid working available subject to service requirements. Key Responsibilities Carry out inspections of private sector residential properties under the Housing Health and Safety Rating System (HHSRS) Investigate complaints relating to housing disrepair, poor conditions, and statutory nuisance Take enforcement action in line with the Housing Act 2004, including improvement notices, prohibition orders, and emergency remedial action where necessary Undertake HMO inspections and ensure compliance with licensing requirements Prepare statements, notices, schedules of works, and prosecution files as required Provide advice and guidance to landlords, tenants, and other stakeholders Support empty homes work and contribute to wider housing improvement initiatives Maintain accurate records and case management in line with service standards Liaise with internal departments, external agencies, and legal teams where appropriate Requirements (Qualifications / Skills & Experience) Essential Significant experience working within Private Sector Housing in a local authority setting Strong working knowledge of the Housing Act 2004 and associated housing enforcement legislation Experience carrying out HHSRS assessments and HMO inspections Proven track record of taking formal enforcement action Ability to manage a varied caseload and meet statutory deadlines Excellent communication and negotiation skills Ability to work independently with minimal supervision Desirable Degree or professional qualification in Environmental Health, Housing, or a related discipline Membership of a relevant professional body such as the Chartered Institute of Environmental Health (CIEH) or CIH Experience preparing prosecution cases and attending court Experience dealing with complex or high-risk housing cases Additional Information Contract duration: 6 months (with potential for extension) Location: South West England Rate: £40–£45 per hour (DOE) Working hours: 37 hours per week Start date: ASAP Hybrid/flexible working available subject to service needs

Are you passionate about making a real difference in people's lives? We're looking for a Homelessness Intervention and Prevention Officer to join a dedicated housing team in South London. This is an exciting opportunity to help prevent homelessness and provide sustainable housing solutions for those in need. Homelessness Intervention and Prevention Officer Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Grade 9 - £22.41 per hour PAYE / £29.72 per hour Umbrella Hybrid Working - 2 to 3 days per week in office, remainder at home IT equipment provided ASAP Start Temp to Fixed‑Term Contract after 12 weeks. The FTC is set to last until October / November 2026. Please note: once the FTC commences, payment will be PAYE only, as Umbrella rates do not apply to council employment.Due to the high volume and complexity of cases, we are seeking candidates with proven, in-depth experience in homelessness prevention and housing casework. Key Responsibilities: Assess and determine homelessness applications in line with statutory legislation, including making clear and defensible Section 184 decisions. Conduct thorough enquiries to establish eligibility, priority need, intentionality, and local connection, ensuring compliance with the Housing Act 1996 and Homelessness Reduction Act 2017. Develop and implement personalised housing plans (PHPs) to prevent or relieve homelessness, using creative and practical solutions tailored to individual circumstances. Engage proactively with applicants through interviews and casework, providing accurate advice on housing options, rights, and responsibilities. Collaborate with internal teams and external agencies (e.g., social services, health professionals, landlords, and voluntary organisations) to secure sustainable housing outcomes. Negotiate effectively with landlords and housing providers to maintain tenancies and prevent eviction wherever possible. Produce high-quality written communications, including statutory decision letters and case notes, ensuring clarity, accuracy, and compliance with legal frameworks. Maintain accurate records and manage caseloads within statutory timescales, meeting performance targets and safeguarding standards. Apply problem-solving and negotiation skills to achieve positive outcomes for vulnerable individuals and families. Essential Knowledge Housing Legislation: Housing Act 1996 (Parts VI & VII) Homelessness Reduction Act 2017 Localism Act 2011 and relevant case law Statutory Duties & Decision-Making: Understanding of Section 184 decisions (eligibility, priority need, intentionality, local connection) Knowledge of prevention and relief duties and main housing duty Safeguarding & Vulnerability: Awareness of safeguarding principles for adults and children Understanding of risk factors such as domestic abuse, mental health, and exploitation Housing Options & Welfare: Familiarity with social housing, private rented sector, supported accommodation Knowledge of welfare benefits (Universal Credit, Housing Benefit, DHPs) Multi-Agency Frameworks: Ability to work within frameworks involving social services, health, probation, and voluntary agencies Essential Skills Interviewing & Assessment: Ability to conduct detailed homelessness assessments and gather evidence Decision-Making & Problem-Solving: Making defensible statutory decisions under pressure Creative solutions to prevent homelessness Communication: Outstanding written skills for statutory letters and case notes Strong verbal and listening skills for client engagement Negotiation: Skilled in negotiating with landlords and housing providers to sustain tenancies IT & Case Management: Proficiency in housing systems (e.g., Northgate, Jigsaw, Locata) and Microsoft Office Organisational Skills: Managing complex caseloads within statutory timescales Accurate record-keeping and compliance with GDPR Resilience & Empathy: Ability to handle challenging situations calmly and professionally Commitment to equality, diversity, and inclusion Additional Information You may be required to work across different locations and conduct home visits. Occasional work outside normal office hours may be necessary.If you're committed to helping people find sustainable housing solutions and want to be part of a team that makes a real impact, apply today through Adecco. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Complaints Officer South London | Hybrid Working We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London. This is an excellent opportunity for someone with strong customer service and complaint handling experience to play a key role in ensuring residents receive a professional, fair, and efficient complaints service in line with the Housing Ombudsman Complaint Handling Code. Key responsibilities include: • Managing and administering formal complaints through a CRM system, • Monitoring complaint progress and ensuring deadlines are met, • Supporting managers with complaint responses and resolutions, • Maintaining accurate records, reports, and complaint trackers, • Liaising with residents, contractors, and internal departments, • Supporting Housing Ombudsman case management and evidence collation, • Assisting with complaints learning, service improvement initiatives, and customer engagement activities, • Producing reports and trend analysis relating to complaints and compensation The successful candidate will have: • Previous experience within complaints, customer service, or housing environments, • Strong written and verbal communication skills, • Excellent organisational skills and attention to detail, • Experience using CRM systems and Microsoft Office packages, • Ability to manage workloads independently and work collaboratively within a team, • A proactive and customer-focused approach Housing sector experience and knowledge of the Housing Ombudsman Complaint Handling Code would be highly advantageous

Adecco is pleased to be recruiting a Customer Insight Officer - Housing Need & Homelessness Complaints (Stage 2) for a large local authority's Housing division. This is an exciting role for someone with strong analytical skills, excellent communication abilities, and a passion for improving customer experience through robust complaint handling. You will take ownership of escalated stage two complaints, investigate complex issues, and work closely with services to ensure fair resolutions and meaningful learning for future service improvements. Customer Insight Officer - Housing Need & Homelessness Complaints (Stage 2) Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Fixed Term Contract - to March 2027 (possible extension) Grade 9 - £42,060 per annum Hybrid working available: Not fully remote, but flexibility offered. Attendance required for key meetings and occasional office days.What You'll Be Doing In this role, you will: Investigate escalated stage two complaints thoroughly, ensuring all elements are fully explored and understood. Lead on complex case management, coordinating multi-team responses and hosting case conferences where required. Provide clear, well‑written responses to residents, senior stakeholders, MPs, Councillors, and other enquirers. Identify resident vulnerabilities and ensure these are reflected in assessments and outcomes. Use the complaints management system accurately, ensuring consistent recording, tracking, and reporting. Challenge the quality or scope of investigations when necessary to ensure fairness and accuracy. Support the continuous improvement of complaints processes, templates, and reporting standards. Provide coaching, advice, and insight to colleagues across housing services. Build strong relationships with internal teams, external partners, and key stakeholders. Feed back learning from complaints to inform service changes and prevent repeated issues. Maintain excellent audit‑ready records in line with data protection and organisational policy. Escalate risks, safeguarding issues, or misconduct concerns as required. About You You'll excel in this role if you have: Experience & Knowledge Previous complaint handling experience, ideally within housing, local authority, customer service, or transferable sectors. Understanding of housing complaints processes, ombudsman codes, and relevant legislation. Knowledge of best practice in complaints handling, customer care, and service improvement. Awareness of diversity, vulnerability, and how these impact service delivery.Skills & Abilities Excellent written communication - able to explain complex issues clearly and concisely. Strong analytical skills to identify trends, patterns, and insights. Sound judgement in sensitive and complex cases. Ability to manage multiple priorities and maintain quality under pressure. Confident influencing and constructive challenge when needed. Strong customer‑focused approach with empathy, fairness, and professionalism. Ability to work collaboratively and build effective working relationships. Why Join? A meaningful role where your work directly shapes better outcomes for residents. Supportive, collaborative team culture within a respected local authority. Hybrid working-flexibility to attend the office only when needed. Opportunities to develop specialist skills in service insight, case handling, and housing complaints. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Housing Benefit Audit Officer Location: Croydon (CR0 1EA) - fully remote working available. Rate: £59 Umbrella per hour Hours: 36 Contract Length: 6 Months (Project-Based) Working Arrangement: Hybrid (Primarily Remote) ASAP start: Overview We are seeking an experienced Housing Benefit Audit Officer to support a key project focused on reducing an audit backlog. This is an excellent opportunity for a highly skilled professional with specialist knowledge in Housing Benefit subsidy and audit processes to contribute to a focused, high-impact programme. Key Responsibilities Work through 40+ HABP (Housing Benefit Assurance Process) workbooks, ensuring accuracy and completeness Balance subsidy claims across all relevant cells Analyse and explain assessment decisions in line with legislation Complete HBAP workbooks, including: Inputting subsidy amounts Completing all back screens Balancing all cells Supporting decisions with clear justification Extract and present evidence from internal processing systems to support audit findings Support DWP Housing Benefit subsidy audit activities in line with compliance standards Key Requirements Recent experience using an Enterprise Document Management system to review and retrieve case documentation Strong, recent hands-on experience with NEC Housing Benefits system, specifically: Using subsidy screens at claim level Understanding and balancing subsidy across cells Proven experience completing HBAP workbooks for audit purposes In-depth knowledge of Housing Benefit legislation and subsidy rules Strong analytical and problem-solving skills with high attention to detail Ability to work independently in a remote environment and manage workload effectively What We Offer Flexible remote working following initial onboarding Opportunity to contribute to a critical audit project Collaborative and supportive team environment Competitive contract rate (depending on experience) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

Hours – Full-time, 40 hours per week (flexible across clinic opening hours including weekends).Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery.Each week Optical Express Sur

Temporary Medical Receptionist (Remote).Remote (Supporting a GP Surgery).Temporary 1st June until approximately September (end date TBC).We are seeking a reliable and organised.GP surgery team on a temporary remote basis from.This is an excellent opportunity for someone with previous GP or healthcar

This brand new, innovative and leading clinic based in North London are seeking a professional, friendly, and organised Receptionist to join their growing healthcare team.This role is ideal for someone with excellent customer service and administrative skills who enjoys working in a fast-paced healt

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Location Remote (UK) — must be within easy reach of North London for initial training Hours - 26.Saturday 4 hours Salary - £28,000–£31,000 per annum, pro-

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Prison Officer – Various Locations (Permanent). Access to Top Prison Officer Roles:. With Myn, you gain a trusted partner dedicated to helping you advance your career as a Prison Officer, connecting you with supportive environments and meaningful work.

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

The firm is seeking a solicitor or experienced caseworker (1 year PQE and/or 2 years’ casework experience) to join the immigration team who specialise in both business and personal immigration matters.

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with pay

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.