IT Support Engineer (2nd Line)
16 days ago
Halesowen
Are you a technically strong IT Support Engineer looking for a hands-on role within a fast-paced manufacturing environment? We are recruiting for a 2nd Line IT Support Engineer to join a well-established manufacturing business supporting approximately 500 users across multiple sites. This role is ideal for someone with strong Microsoft experience who enjoys troubleshooting, supporting infrastructure, and working within a highly process-driven environment. You will be part of a small IT team providing day-to-day support across the business, managing tickets, resolving technical issues, supporting networking infrastructure, and assisting with ongoing IT improvements and projects. The Role: • Providing 1st and 2nd line IT support across the business, • Managing and supporting the internal helpdesk and ticketing system, • Troubleshooting hardware, software, and user issues, • Supporting Microsoft-based systems and infrastructure, • Assisting with networking and connectivity issues, • Reporting, documenting, and maintaining IT records, • Supporting ongoing IT improvements and projects, • Occasional travel to additional company sites, including Burnley and London, for emergency support when required Skills & Experience Required: • Previous experience within an IT Support / 2nd Line Support role, • Strong Microsoft knowledge and experience is essential, • Microsoft certifications would be highly advantageous, • Networking and Cisco experience would be beneficial, • Previous experience within a manufacturing or process-driven environment would be advantageous, • Any project management experience would be a bonus, • Excellent communication and customer service skills, • Highly organised with a proactive attitude, • Full UK driving licence preferred due to occasional travel requirements What’s on Offer: • Permanent opportunity with long-term stability, • Supportive team environment, • Varied and technically hands-on role, • Exposure to multiple business sites and infrastructure, • Opportunity to be involved in future IT projects and improvements, • Immediate start available, • Working Hours: Monday – Friday, 8:00am – 4:30pm, • Company bonus scheme, • Continued growth opportunities