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At Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer Success Manager (CSM), you’ll ensure our customers achieve meaningful outcomes while also helping Mural Health refine and scale how we deliver value. You’ll serve as a trusted advisor to clinical trial sponsors and sites, guiding them to maximize the value of our platform and strengthening their ability to support participants. You’ll proactively contribute your expertise and insights to strengthen operations while collaborating closely with cross-functional teams to make a meaningful impact. Reports to: Director of Customer Success in the US Location: UK- Remote What You’ll Do • Champion customers: Serve as the primary post-sale partner, building trusted, strategic relationships that deliver measurable impact from onboarding through full life cycle of each study, • Enable adoption & outcomes: Lead onboarding and training, monitor account health, and deliver regular business reviews that highlight results, insights, and opportunities, • Take Initiative: Take ownership of complex accounts, anticipate challenges, and drive solutions, • Bring insights to scale: Identify process improvements, strengthen internal workflows, and influence customer success strategy, • Collaborate cross-functionally: Advocate for customers across Mural Health, partnering with product, operations, Patient Kindness, and marketing teams to improve solutions and participant support, • Drive growth: Identify and support additional opportunities, collaborating with sales and marketing to expand customer relationships, • Share the story: Capture and communicate customer feedback, case studies, and success stories to drive internal improvements and customer advocacy, • You are an exceptional communicator: clear, persuasive, and effective with stakeholders at every level, • You are a problem solver: able to structure problems, create actionable strategies, and influence stakeholders, • You thrive in a startup environment: adaptable, proactive, and comfortable managing ambiguity, • You combine strategic vision and tactical execution: delivering on customer needs today while shaping long-term improvements, • You are motivated to improve patient and caregiver experiences in clinical trials, • 3-5+ years of progressive client-facing experience in Account Management, Customer Success, or Consulting, leading customer engagements and initiatives, • Bachelor's degree in business, life sciences, healthcare, or related field or equivalent work experience., • Experience in healthcare, life sciences, or clinical trials with understanding of pharmaceutical/biotech sponsor relationships preferred, • Proven track record managing complex customer accounts and delivering measurable outcomes (retention, adoption, satisfaction, or process improvements), • Experience influencing change and driving improvements across product, operations, or data-driven teams., • Excellent communication and presentation skills with ability to engage both clinical and technical audiences, • Strong problem-solving abilities and customer-centric mindset, • Experience with CRM and project management systems (Salesforce, Asana, Jira, Aha!, or similar), • A sense of humor! Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at Mural Health, please contact careers@muralhealth.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

To join us as a Care Home Deputy Manager you'll need experience in helping residents with different health needs and a successful track record of managing safeguarding investigations and clinical risk assessments. As Care Home Deputy Manager of a Barchester care home, you'll support the delivery of

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

This is a casual, part-time role offering flexible working.As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents.Our ethos is all about celebrating life, so you'l

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Please note that there maybe some laundry work with this role.This is a casual, part-time role offering flexible working.As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the ho

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

This is a casual, part-time role offering flexible working.As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring ou

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

We'll also need to see that you have specific knowledge of clinical care for the elderly. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

This is a casual, part-time role offering flexible working.As a Bank Laundry Assistant at a Barchester care home, you'll help to make sure our residents receive quality care and support in the best possible surroundings.By making sure each resident has clean clothing and bedding, you'll be playing y

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

As a Unit Nurse Manager (General) at a Barchester care home, you'll use your compassion and initiative to make sure our residents get the quality care they deserve. In the role of Unit Nurse Manager (General), you'll have the freedom and autonomy to take your unit from strength to strength, with ple

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

A national charity is looking for a Contracts Manager to join their team on a remote basis. Advising Operations Manager on outputs and improvement areas.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Du erreichst beständig Deine Ziele und entwickelst Dich rasch zum Senior Sales Manager weiter.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.