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At Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer Success Manager (CSM), you’ll ensure our customers achieve meaningful outcomes while also helping Mural Health refine and scale how we deliver value. You’ll serve as a trusted advisor to clinical trial sponsors and sites, guiding them to maximize the value of our platform and strengthening their ability to support participants. You’ll proactively contribute your expertise and insights to strengthen operations while collaborating closely with cross-functional teams to make a meaningful impact. Reports to: Director of Customer Success in the US Location: UK- Remote What You’ll Do • Champion customers: Serve as the primary post-sale partner, building trusted, strategic relationships that deliver measurable impact from onboarding through full life cycle of each study, • Enable adoption & outcomes: Lead onboarding and training, monitor account health, and deliver regular business reviews that highlight results, insights, and opportunities, • Take Initiative: Take ownership of complex accounts, anticipate challenges, and drive solutions, • Bring insights to scale: Identify process improvements, strengthen internal workflows, and influence customer success strategy, • Collaborate cross-functionally: Advocate for customers across Mural Health, partnering with product, operations, Patient Kindness, and marketing teams to improve solutions and participant support, • Drive growth: Identify and support additional opportunities, collaborating with sales and marketing to expand customer relationships, • Share the story: Capture and communicate customer feedback, case studies, and success stories to drive internal improvements and customer advocacy, • You are an exceptional communicator: clear, persuasive, and effective with stakeholders at every level, • You are a problem solver: able to structure problems, create actionable strategies, and influence stakeholders, • You thrive in a startup environment: adaptable, proactive, and comfortable managing ambiguity, • You combine strategic vision and tactical execution: delivering on customer needs today while shaping long-term improvements, • You are motivated to improve patient and caregiver experiences in clinical trials, • 3-5+ years of progressive client-facing experience in Account Management, Customer Success, or Consulting, leading customer engagements and initiatives, • Bachelor's degree in business, life sciences, healthcare, or related field or equivalent work experience., • Experience in healthcare, life sciences, or clinical trials with understanding of pharmaceutical/biotech sponsor relationships preferred, • Proven track record managing complex customer accounts and delivering measurable outcomes (retention, adoption, satisfaction, or process improvements), • Experience influencing change and driving improvements across product, operations, or data-driven teams., • Excellent communication and presentation skills with ability to engage both clinical and technical audiences, • Strong problem-solving abilities and customer-centric mindset, • Experience with CRM and project management systems (Salesforce, Asana, Jira, Aha!, or similar), • A sense of humor! Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at Mural Health, please contact careers@muralhealth.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

The clinical research unit undertakes and manages clinical trials within the rapidly changing Metabolic Health disease areas and the HIV, Hepatology and Sexual Health disease area, offering a high standard of care to patients from a variety of backgrounds. The post holder will provide support to the

Please note that there maybe some laundry work with this role.This is a casual, part-time role offering flexible working.As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the ho

We are looking for a warm, caring and motivated Support Worker to join our friendly staff team in Middlesbrough, Cleveland.As a Support Worker you will be providing person-centred care and support to our service users who reside in their own flat or bungalow to take part in all aspects of everyday l

This is a casual, part-time role offering flexible working.As a Bank Laundry Assistant at a Barchester care home, you'll help to make sure our residents receive quality care and support in the best possible surroundings.By making sure each resident has clean clothing and bedding, you'll be playing y

Our client Sefton MBC is looking for a Children's Social Worker to join their Early Help support and prevention team.Assessing the needs and strengths of children and families.Working with families experiencing difficulties such as school attendance issues, parenting challenges, domestic abuse, ment

Strong knowledge of up-to-date clinical practices. Clear pathways for career progression into specialist clinical or digital care roles. You'll support residents and patients with a wide range of physical, psychological, and social needs, ensuring they receive the dignity, respect, and clinical exce

Notifying package managers of all incidents of self-harm, running/missing, substance misuse, damage to property and violent/ abusive behaviour in addition to any other significant risks identified by the support workers immediately through the EDT (out of hours).

To join us as a Care Home Deputy Manager you'll need experience in helping residents with different health needs and a successful track record of managing safeguarding investigations and clinical risk assessments. As Care Home Deputy Manager of a Barchester care home, you'll support the delivery of

We are seeking an enthusiastic, compassionate and driven.Autism Specific Services in Bolton.This role involves providing direct support to individuals with complex needs, autistic spectrum conditions and learning disabilities.Additionally, you will coordinate and ensure the completion of staff trai

This is a casual, part-time role offering flexible working.As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents.Our ethos is all about celebrating life, so you'l

Are you passionate about empowering young adults to live independently and reach their full potential? Join our growing team of compassionate support professionals, making a real difference in the lives of vulnerable young people transitioning into adulthood.You'll play a vital role in helping them

We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You'll need to have current NMC registration and a good knowledge of the most up-to-date clinic

The team benefits from a permanent management structure headed by Team Manager, with Assistant Team Managers who offer direct supervisory role to Social Workers and pride themselves on offering quality monthly supervision through reflective, open, and strength-based support.

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

Reflective practice, clinical support and a properly resourced team. Supporting the Registered Manager in the day to day running of the home, leading on quality, compliance and team development. You will step up to cover full office hours when the Registered Manager is unavailable.

This is a casual, part-time role offering flexible working.As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring ou

We are seeking experienced, calm, and resourceful relief support workers for the Durham region.You will provide person-centred support to individuals with learning disabilities and complex needs, helping them achieve personal development.Key skills include positive communication, engagement, and unc

If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs

Minimum 2 years experience as a Registered Manager. Real autonomy and a leadership team that backs its managers. Properly resourced home with small numbers and strong clinical input.

Family Support Worker (Agency).Flexible - Choose Your Own Shifts.We are looking for experienced and compassionate Family Support Workers to join our growing agency team across Kent.This is a varied and rewarding role where no two days are the same.You will be supporting children and young people acr

Vacancy: Support Worker (AV1947).Location: High Wycomb

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Pro Social Partners is the appointed recruitment partner for North Star Children's Homes.We specialise exclusively in permanent social care and children's residential appointments across the UK.About North Star Children's Homes.North Star is an independent, Ofsted registered provider with four small

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

If you would like to have an informal discussion about this position, please contact Al-Amin Khan (Registered Manager) on or.

As a Unit Nurse Manager (General) at a Barchester care home, you'll use your compassion and initiative to make sure our residents get the quality care they deserve. In the role of Unit Nurse Manager (General), you'll have the freedom and autonomy to take your unit from strength to strength, with ple

Technical Account Manager (Smart Home Technology). Are you a Technical Account Manager that is interested in working in a global business that is revolutionizing the smart home industry?. Work with the current Technical Support Manager to solve complex issues.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

A national charity is looking for a Contracts Manager to join their team on a remote basis. Advising Operations Manager on outputs and improvement areas.

Du erreichst beständig Deine Ziele und entwickelst Dich rasch zum Senior Sales Manager weiter.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.