Are you a business? Hire colleague candidates in Ilford
The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
Colleague lifecycle, capability and development * Internal communications and colleague networks Our impact in numbers Our colleagues use a wide range of devices, applications and systems to do their ...
Colleague of the month nominations with generous prizes. * Additional paid day off to celebrate your Birthday. * Internal transfer and promotion opportunities. * In-house training and development ...
Colleague Experience: Deliver and embed initiatives to enhance colleague experience. Promote and role-model a programme of activities linked to values and behaviours that increase engagement ...
For more information about their colleague networks please click here">Opportunities to get on - take advantage of their ongoing learning opportunities and award-winning training, to help you achieve ...
... colleague) • Manage a small technology audit team and work closely with other audit specialists and get involved with other audits as needed • Keep up-to-date with industry developments and ...
Supporting the core colleague lifecycle, you will be responsible for driving our culture and increasing colleague engagement across the business. You will be working closely with leaders and managers ...
Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and ...
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Don't worry if you don't have all the skills now, Safestore supports every colleague with their training. We just want you to be yourself, and before you know it you will be part of the Safestore ...
Promote the colleague engagement agenda by supporting the Greencore way awards and People at the core survey * Act on relevant HR key performance indicator information in a timely manner itemising ...
This role requires a colleague who is well organised and able to prioritise workload. You will be able to demonstrate exceptional levels of customer service and should have effective written ...
People managers are responsible for completing all colleague life cycle activities such as recruitment; performance review process: providing input and encouraging colleague development with a focus ...
On top of your salary and very achievable OTE, you will also benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague ...
A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. * After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off ...
Facilitating colleague access and use of the buildings. * Facilitating venues clients into the buildings. * Assisting in the management of minor contracts. * Assisting with emergency procedures
In-store discount of 10% along with exclusive discounts through our colleague online benefits portal. * All year-round initiatives to recognise and reward our colleagues. * Access to Employee ...
Recommend a friend or colleague! We operate a simple and transparent scheme - we pay you £250 for a successful placement (qualifying period applies) Why we are different? * Join the community be ...
Partner on clear, impactful internal communications to drive colleague understanding and advocacy for company transformation. * Translate complex transformation details into engaging, accessible ...
We are seeking a new colleague to join the Marketing team of a busy established business not far from Purley town centre. Whilst you'll be handling the marketing activities on a day-to-day basis, but ...
RECOMMEND A FRIEND OR COLLEAGUE AND RECEIVE A £250 REFERRAL BONUS.
Working closely with the Home Manager or nominated colleague to make sure that our residents live in a place that is safe and well maintained at all times. * Ensuring that regular safety checks and ...
For the first 2-3 months, you will be working alongside a colleague to learn the skills required to do the job. After this, you will be covering a UK wide patch attending companies that require ...
Responsibility for updating the HRMS, to ensure colleague profiles are maintained and accurately updated. * Responsibility for the New Starter Administrative process, including Right to Work checking ...
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