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  • Front of House Manager
    Front of House Manager
    19 minutes ago
    £14–£15 hourly
    Full-time
    London

    Guest Experience Manager Location: Hot N Juicy Shrimp LDN, West Dulwich Reports To: Operations Manager Employment Type: Full Time Working Pattern: Afternoon and Evening Shifts including Weekends About the Role Guest Experience Manager About Hot N Juicy Shrimp LDN At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal—they should leave having enjoyed an unforgettable experience that keeps them coming back and recommending us to others. We're looking for an experienced, confident and passionate Guest Experience Manager to lead our Front of House team and drive exceptional hospitality standards across the restaurant. This is a hands-on leadership role for someone who thrives in a busy environment, leads by example, and understands that outstanding guest experiences are created through attention to detail, consistency and genuine hospitality. The Role As Guest Experience Manager, you will be responsible for the day-to-day management of our Front of House operation, ensuring every guest receives warm, efficient and memorable service. You'll inspire and develop your team, resolve guest concerns with confidence, maintain high operational standards, and ensure the restaurant consistently delivers the Hot N Juicy experience. Alongside service leadership, you'll also oversee key administrative and operational duties that keep the restaurant running efficiently. Key Responsibilities Guest Experience • Deliver exceptional customer service at every touchpoint., • Create memorable guest experiences that encourage repeat visits., • Build relationships with regular guests and recognise returning customers., • Handle complaints professionally and resolve issues quickly., • Monitor guest feedback and implement improvements., • Ensure restaurant presentation and cleanliness remain exceptional throughout service. Leadership • Lead, motivate and develop the Front of House team., • Conduct pre-service briefings and communicate daily priorities., • Coach staff to deliver consistently high hospitality standards., • Monitor staff performance and provide ongoing feedback., • Support recruitment, onboarding and training of new team members. Operations & Administration • Prepare and manage weekly staff rotas., • Respond to customer emails and booking enquiries., • Complete daily and weekly management reports., • Produce end-of-day (EOD) reports and analyse key performance figures., • Monitor labour costs and staffing levels., • Support stock ordering where required., • Ensure company procedures and service standards are consistently followed., • Work closely with the kitchen and management team to deliver seamless service. Compliance • Ensure all health & safety and food hygiene standards are maintained., • Complete daily operational checks., • Support opening and closing procedures., • Ensure licensing and company policies are adhered to. What We're Looking For We're looking for someone who: • Has previous experience managing a busy restaurant or hospitality venue., • Is passionate about customer service and hospitality., • Has excellent leadership and people management skills., • Remains calm under pressure in a fast-paced environment., • Is organised, proactive and solutions-focused., • Is confident using Microsoft Office, email and restaurant management systems., • Has excellent written and verbal communication skills., • Can confidently manage both operational and administrative responsibilities. Working Hours This role requires flexibility and commitment to the hospitality industry. • Afternoon and evening shifts are required., • Weekend working is essential., • The successful candidate will be expected to work most weekends due to the nature of the business., • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance. What We Offer • Competitive salary., • Staff meals whilst on shift., • Employee discount., • Career progression opportunities., • Ongoing training and development., • The opportunity to help shape one of London's fastest-growing independent restaurant brands.

    Immediate start!
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  • Home Care Assistant
    Home Care Assistant
    2 months ago
    £13.51 hourly
    Part-time
    New Malden

    Company Description Staywell is an independent, award-winning charity based in south-west London and Surrey, with a mission to support older individuals and their carers. With over 80 years of experience, Staywell provides evidence-based services to help people maintain independence and well-being within their own homes. Our head office is part of Raleigh House, our flagship day centre for older people in New Malden. Role Description Join our dedicated team and make a real difference in your community! Are you passionate about supporting older people to live independently in their own homes? Look no further! Our team of dedicated staff is committed to making a positive impact in the lives of older people. As a member of our team, you will not only assist with everyday domestic tasks like housework, shopping, meal preparation, and laundry, but also provide friendly social visits and accompany clients on outings and appointments. By joining us, you'll have the opportunity to create meaningful connections and enrich the lives of older individuals. Together, let's make a lasting impact in our local community! 'I have been part of the Staywell team for just over two and a half years and I am not exaggerating when I say that this has been the best job I have ever had. We have gone from strength to strength to deliver a service which enables our clients to feel supported through decision making and choices which empowers their lives and gives them a greater sense of wellbeing. I have felt supported by everyone from the very first day I started.' — Sally, Help@Home Team A Disclosure of Criminal Records (DBS) check will be required for this role. Salary & Benefits Hourly pay starts from £13.51 (inclusive of Outer London Weighting). Benefits include: flexible working, competitive hourly rate, essential car user allowance + mileage, paid holiday leave, pension, group life assurance and employee assistance schemes.

    No experience
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