Head Waiter / Waitress
2 months ago
Cranbrook, Ilford
Role Overview
A head waiter, also known as a head server, plays a crucial role in restaurants, hotels, and similar hospitality settings. They oversee the dining experience, manage food and beverage orders, and ensure exceptional service for patrons. As a head waiter, you’ll lead the wait staff during your shift, ensuring smooth operations and customer satisfaction.
Responsibilities
Supervising Service:Manage table settings, ensuring they are clean, organized, and properly set.
Oversee food orders, ensuring accuracy and timely delivery.
Coordinate with kitchen staff to ensure efficient service.
Customer Interaction:Greet customers warmly and seat them promptly.
Provide menu recommendations and answer questions about dishes and prices.
Handle customer complaints calmly and professionally, aiming to resolve issues promptly.
Payment Processing:Take payments from diners, including cash, credit cards, or other forms of payment.
Ensure accurate billing and provide receipts.
Training and Leadership:Train new wait staff, familiarizing them with protocols, menu items, and service standards.
Assign opening and closing duties to staff members.
Monitor wait staff performance and address any issues.
Health and Safety Compliance:Maintain knowledge of health and safety standards in the hospitality industry.
Communicate safety and hygiene protocols to servers to maintain a clean and hygienic environment.
Skills Required
Food Preparation:Understand food preparation processes, including proper cooking temperatures.
Monitor portion sizes and presentation to enhance customer appeal.
Excellent Customer Service:Make menu recommendations to customers.
Serve patrons within a reasonable timeframe.
Handle customer complaints professionally.
Health and Safety Standards:Comply with hygiene and safety protocols.
Ensure a clean and safe dining environment.
Qualifications
Experience:At least 1 years of experience working in a hotel or restaurant.
Familiarity with restaurant operations and service standards.
Education:Secondary school certificate or equivalent.
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