ILS Operations Team Leader
19 hours ago
Hayes
Our client based in Hayes is looking for Operations Team Leader to join their Pharma Team. You will be supervising a team of 4 (2 export, 2 'warehousing & pick/pack distribution') Salary £38K-40k Depending on Experience. As an ILS Operations Team Leader you'll manage, coach and drive performance to achieve KPIs and a high level of customer service within a specialized team. Join a global network of passionate experts - backed by the latest technology, to take your career to the next level. Key Activities: • Supporting and coordinating in the movement (via air, road, sea or courier - export) of pharma product & other goods required within the medical industry., • Supporting and coordinating the movement of goods in accordance with customer SOPs, temperature requirements and UK GDP regulations surrounding the transport and handling of pharmaceuticals., • Adhere to Customs Compliance procedures and documentation., • Manage and Build Customer Relationships., • Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies., • Liaise directly with Transport & Warehouse teams on shipment planning and coordination., • Liaise directly with overseas offices on shipment planning and coordination., • Maintain mandatory milestones and remarks through CargoWise (internal system)., • Use CargoWise to create, manage and maintain shipments., • Support the measurement of Key Performance Indicators & ensure Job Files are fully and accurately completed reflecting all commercially relevant information and services provided., • Manage allocated customers against agreed SOPs., • Update internal complaints tools with all required inputs including root cause and solution., • Engage and grow all people in area of responsibility through the implementation of Active Leadership., • Identifying and supporting key areas of added value to the customer., • Contribute to the First Choice continuous improvement program., • Participate & lead Weekly Team briefing sessions., • Complete all statutory and mandatory training., • Manage Compliance procedures and documentation., • Any other duties as required. Skills and Experience: • Knowledge of Freight Forwarding industry: Exports & related processes., • Two or more years' experience within the Freight Forwarding Industry (knowledge in pharma related movements preferred)., • Experience of HMRC procedures (knowledge of CDS)., • Proven Exports experience with a good knowledge of Customer Service, processes and systems., • A proven ability to identify and meet customer service needs in a professional and friendly manner., • Ability to lead and motive a team to achieve KPI's., • Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams., • Results driven and good attention to details., • Good written and spoken English and excellent telephone and e-mail skills., • Good ability to learn new computer systems., • Able to prioritise and perform under pressure.
