Les 131 meilleures offres d'emploi : en tant que computer, , à Edinburgh (mars 2026)

Credit Operations, Assistant Manager

il y a 5 jours

Edinburgh

Job Purpose This role is responsible for managing a team that delivers the timely and accurate production of credit and lending documentation and processes client transactions. The role ensures an excellent standard of client service, meeting the high expectations of Hampden Bank clients, while supporting the growth and development of direct reports. It will also drive consistency, efficiency, and best practice across the team’s processes and ways of working. Key Responsibilities People leadership • Provide effective people management, including performance management and oversight., • Proactively identify and address training and development needs, supporting the growth and capability of your team. Operational excellence • Ensure all work is completed to the highest standard and in line with agreed team procedures., • Oversee workflow and capacity planning, including holiday management, to ensure resources are effectively aligned with business priorities., • Drive the standardisation of efficient processes, workflows, and best practice to consistently deliver high‑quality service and positive client outcomes., • Ensure Service Level Agreements (SLAs) are consistently met., • Ensure the effective delivery of risk and control responsibilities across the team. Technical • Monitor and manage workflow and task allocation to ensure timely and accurate delivery., • Review, check, and verify work produced by team members to ensure quality and accuracy., • Provide appropriate advice, guidance, and support to team members, in line with their knowledge and experience., • Act as a key point of contact for colleagues and external professional partners, responding to queries by email, telephone, or in person., • Prepare high‑quality documentation, including papers, reports, returns, and presentations., • Collaborate effectively with colleagues across the Bank, including the Client Origination Team, Banking, • Operations, Credit Operations, and the Financial Crime Team, to ensure seamless service delivery., • Ensure full compliance with regulatory requirements, risk appetite, and Bank policies, supporting responsible lending and positive client outcomes. Collaboration and continuous improvement • Promote a culture of continuous improvement by actively encouraging feedback, sharing insights, and embedding best practice across the team., • Use knowledge of organisational projects and strategic initiatives to align the team’s activity and ensure meaningful contributions to wider business goals., • Build and maintain strong, collaborative relationships with colleagues and external professional partners, fostering trust and long‑term engagement. Required skills & experience • Proven experience of managing and leading a team., • A positive team contributor with a strong desire to develop a long-term career in a progressive banking environment., • Exceptional organisational skills, with the ability to plan workloads and manage project capacity effectively., • Strong interpersonal and communication skills, with the ability to collaborate effectively and influence key stakeholders., • Confident in providing constructive challenge to colleagues to drive strong decision‑making and positive outcomes., • Proactive in identifying efficiencies, open to feedback, and committed to driving ongoing improvements within the team and across the Bank., • Strong computer literacy, with proficiency across Microsoft applications., • Understands relevant regulatory and compliance requirements within the banking industry. About us At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations. Why join us As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential. We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy. To apply Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly. If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour assist you. If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you. If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible. Hybrid working / flexible working We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues. We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.

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