IT Support Site Based
18 days ago
Dartford
Key Tasks and Responsibilities: • Providing support to Specialist software’s (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit)., • Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications., • Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution., • Provision of site setups., • Provision of mobile phones and associated accessories., • Active directory account management (including starters/leavers)., • Providing support to all Sites Network Infrastructure (Starlink, Netgear Orbi and UniFi/Ubiquiti Wireless systems)., • Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.)., • Maintain and Improve Departmental documentation. This is a full-time position, Monday to Friday 9 hours a day, flexible between 7am-6pm dependent on which site you will be visiting. Competitive salary dependant on experience. Qualities and Capabilities Required: • Believe in and uphold our company values., • Minimum of 3 years’ practical experience in an IT support / service function role., • Working knowledge of MS Office products including SharePoint., • Demonstrable customer service-oriented skills., • Comfortable working at height (ladders etc.), • Full Driving License and own car., • Right to Work in UK documentation., • Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement