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The Role We are looking for an experienced Service Manager who can lead our multidisciplinary teams in Brent. This role will require strong collaboration with multiple stakeholders, including commissioners, sub-contracted partners, staff and those who use our services to maintain high-quality service delivery that meets the needs of the local population, while living the values of Via. You will be confident in delegation, take a real interest in developing staff and be able to provide strategic, operational, and developmental oversight of the service. We are looking for committed, organised, and highly motivated candidates, with an in-depth knowledge and experience of the diverse challenges affecting people with substance misuse and related health and wellbeing issues in Brent. The Service New Beginnings Brent is a Fully Integrated Community Drugs and Alcohol Service for Adults. The service provides comprehensive psychosocial and pharmacological treatment, in partnership with CNWL (Central and North West London NHS Foundation Trust). In addition to the core delivery the service also has a comprehensive Outreach resource, including a dedicated sex worker project, EVE. Our focus on harm reduction has enabled us to achieve micro-elimination and maintain this at 6 and 12 months. In addition to New Beginnings this role will be responsible for Elev8, the Drug and Alcohol and emotional support service for Young People in Brent. This service is available to young people under 21 (and transitional age group 21-25) who live or study in Brent and we deliver an outward-facing YP service alongside our adult service which balances prevention, diversion and intervention for each YP we help. The core approach of our YP model is to equip young people to become sensible decision-makers, so that they do not become the adult service users of the future. Location This role works dynamically across 2 core hubs and partnership sites in Brent. New Beginnings - 97 Cobbold Road, NW10 9SU. New Beginnings – Willesden Centre for Health, Robson Avenue, NW10 3RY. The closing date for applications is Sunday 28 September at midnight. We reserve the right to close this advert early on recruitment of a successful candidate. Complete applications in a timely manner to avoid disappointment. All our applications are sifted by humans. Please send us applications that reflect your own knowledge experience and values and not applications that have been generated by artificial intelligence (AI).

Operations Manager Job ID 203157 Posted 23-Jan-2025 Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Southall - England - United Kingdom of Great Britain and Northern Ireland CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand — the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Job Title: Operations Manager CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Operations Manager to join the team located in Heathrow. Job Summary: Ensure team members are continually improving levels of service delivery, drawing on industry best practice setting a high benchmark for the FM’s to deliver to in each respective area. Ensure continual client focus across all areas. Key Responsibilities: • Be the primary strategic and operational support point for the Account Director, • Oversee all operational activity across the contract., • Oversee and fulfil all client reporting activities., • Manage the team to a transparent set of shared objectives., • Manage talent recruitment and retention, including training requirements and performance management., • Drive superior account performance to support the client business and contractual objectives. Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these., • Ensure full contract compliance on operational, risk, and compliance matters, • Measure the contract’s performance against agreed targets and scorecard compliance, • Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships., • Oversee all vendor relationships., • Ensure CBRE’s technology platform is optimised to support the client’s operational needs and commercial value, • Drive forward platform efficiencies within the account platform, • Ensure all account Playbooks are evergreen and meeting the needs of the account, • Provide leadership and day to day management of the infrastructure functions of the business, with functional leads reporting in. Ensure functional objectives are aligned with the client priorities and the wider functional priorities of CBRE Key Skills / Experience /Requirements: • The ability to work at pace, dynamically, whilst focussing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure., • Experience working in corporate real estate or a facilities management company, • Procurement experience is required, • Demonstrated experience in managing large teams., • Experience in the areas of H&S and Energy Management a distinct advantage, • Experience in delivering large scale change programmes an advantage, • Skills should include organisational development, personnel management, budget and resource development, and strategic planning, • Excellent people skills, with an ability to lead and support a dynamic leadership team, • Successful track record of working in international corporate businesses

Job Responsibilities 1. Take full responsibility for the daily operation of the distribution center, including the planning, resource scheduling, and execution supervision of end-point deliveries;, 2. Build a high-performing team and improve the recruitment, training, and assessment systems;, 3. Dynamically allocate resources to cope with business fluctuations, ensure service stability, and strictly enforce safety, security, and quality standards and regulations;, 4. Establish a responsibility-oriented team culture and promote continuous improvement;, 5. Monitor core operational indicators, formulate improvement plans to enhance efficiency and customer experience. Job Requirements 1. Experience in logistics management, operations management, business administration or related fields;, 2. At least 3 years of experience in logistics/warehousing operations, with experience in end delivery preferred;, 3. Capable of managing diverse teams and handling pressure;, 4. Skilled in data-driven operations, proficient in logistics systems (WMS) and Microsoft Office software;, 5. Excellent cross-departmental collaboration and problem-solving skills.