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Helpdesk Analyst Department: IT Reports To: Infrastructure and Cyber Operations Manager Contract Type: Permanent, Full-Time (35 hours) Working Arrangements: Office Based Working Location: FatFace HQ, Havant, PO9 1QJ Salary: £27,261 (to support equitable pay, this role has a fixed salary for all colleagues in the position) Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement: Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. We are proud to have featured in the Sunday Times top 10 best places to work 2025 and best places to work for women 2025. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. Role Summary This frontline role is pivotal in delivering timely and effective IT support to internal users across stores and corporate environments. The Helpdesk Analyst is responsible for resolving technical issues, providing excellent customer service, and contributing to operational stability in a high-paced business setting. Role Responsibilities • Provide 1st and 2nd line desktop support by responding to support requests via ticket, telephone or face to face, • Troubleshooting hardware and software issues, supporting end-users with problems and being proactive when dealing with them., • Installing and maintaining hardware and computer peripherals., • Installing and upgrading operating systems and computer software., • Troubleshooting basic networking and connection issues., • Providing basic training on computer operation and management to facilitate IT literacy across the business, • Escalating issues where appropriate providing good quality information about the nature of the problem., • Provide support for business change initiatives as reasonably requested, • Provide out of hours Peak support as reasonably requested, • Align self to companies social and environmental mission and champion any actions that you can directly impact at all times’ Skills and Experience Technical Skills • Proficient in diagnosing and resolving hardware, software, and user account issues, • Hands-on experience with Windows OS, Microsoft 365, and desktop management tools, • Basic understanding of networking concepts, including IP addressing, Wi-Fi setup, VPNs, • Familiarity with remote support tools and endpoint protection solutions, • Knowledge of Active Directory for password resets and account provisioning, • Comfortable working within ITSM platforms and documenting tickets accurately Professional Experience • 1–3 years of experience in a helpdesk or technical support role, • Supported daily operations of 1st and 2nd line issues across multiple sites, • Handled user onboarding/offboarding tasks and device setup, • Escalated complex issues appropriately and followed up on resolution, • Maintained and updated documentation and internal FAQs for common issues, • Participated in team training sessions and process improvement initiatives Role Competencies Customer Service Orientation • Provides friendly, patient, and solution-focused support to users, • Works well with colleagues and escalates issues promptly when needed, • Takes ownership of assigned tickets and follows through to resolution, • Uses logical and methodical approaches to troubleshoot technical problems, • Responds effectively to changing priorities and business needs, • Embraces new tools, updates, and training to stay current with technology Collaboration and Deliverables: Collaboration ☐ External Agency or Consultant ☐ External Supplier ☐ NEXT Business Partners ☐ FatFace Directors ☒ Store Teams ☒ Internal Product Teams (Design, Buying, Merchandising) ☒ Internal Support Teams (Finance, IT, Retail Operations, People, Compliance, Property) ☒ Internal Creative Teams (Marketing, Creative, Studio) ☒ Industry Networking Deliverables ☐ Department Spend vs Budget ☐ Team Performance and Development ☐ Compliance and Governance Requirements ☐ Commercial Reporting ☒ Project Delivery ☒ Timelines and Deadlines ☐ Resource Planning FatFace Benefits: Financial & Protection Benefits • Sick pay allowances, • Critical Illness Income protection/ Death in service (for salaried colleagues), • Pension scheme – with net deduction and salary sacrifice options, • Dental insurance (colleague funded) Discounts & Perks • 60% off FatFace products, • 25% discount at Next stores (across full price products), • O2 phone discount, • Discounted gym membership, • Cycle to Work scheme (for salaried colleagues), • EV vehicle scheme (for salaried colleagues), • Perkbox – our online platform offering:, • Day-one access, • Exclusive brand discounts, • Wellbeing content, • Home workouts and more Health & Wellbeing • Specsavers eye care scheme, • Eye tests and contributions to glasses, • Free period products, • EAP support 24/7 via UNUM, Retail Trust, and Fashion & Textiles Support Learning & Development • THRIVE – our learning management system:, • Day-one access, • 1,000s of learning resources Time Off & Leave • 25 days holiday plus bank holidays, • Sabbatical leave (in line with service), • Enhanced family-friendly policies – including enhanced maternity leave, • Flexible Working Opportunities – flexible working requests can be made from day one of employment and are considered on an individual basis. Additional Perks • Refer a Friend scheme We are committed to building a diverse and inclusive team. If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply — you might be just the right fit.

AV Project Manager CUSTOM INSTALL - I am in need of a top of the pile experienced residential AV Project Manager that has at least 5years successful delivery of bespoke high end AV integration projects. Skills knowledge needed: Successful project on time on budget AV delivery Thorough understandi

The Kitchen, Kraft Heinz’s In-House Creative Agency, is looking for a Creative Agency Project Manager to ensure the smooth coordination of campaigns across the UK and European markets. As Project Manager, you’ll be responsible for the day-to-day orchestration of campaign projects - managing work

AV Project Manager - I am after a project manager with good Audio Visual systems delivery experience. To be successful in this role you must have be able to deliver multiple projects on time and on budget, whilst working in a team environment keeping all colleagues and clients in the loop (good with

Responsible for the successful specification, bid/award, design, production, installation, and acceptance testing of Ride and/or Show systems, to include Audio, Special Effects, Projection, Lighting, Set/Scenic, Props, Show Action Equipment, Animated Figures, Ride Systems, Mechanical Systems, Networ

A creative immersive company in Greater London is seeking a Creative Project Manager to streamline communication between departments and manage production logistics. The role requires strong project management skills and experience in arts or entertainment environments. This role is freelance, offer

Project Manager (Performance Marketing Agency). Are you the kind of Project Manager who doesn’t just keep things moving—but makes them better? We’re looking for someone confident, commercially aware, and not afraid to challenge clients when it matters. A confident Project Manager who thrives i

The Creative GenAI Project Manager will be responsible for planning, managing, and delivering GenAI-powered projects that support brand growth, marketing, and operational efficiency within Coty’s Consumer Beauty division. Creative GenAI Project Manager - Consumer Beauty. The role requires strong p

A UK performance agency is seeking a Creative Project Manager to oversee the full delivery lifecycle of campaigns. Candidates should have at least 2 years of experience in project management or production coordination, demonstrating exceptional organizational and problem-solving skills.

A track record of managing multi‑faceted creative or production projects. We're looking for freelance Project Managers who love delivering great work and championing strong processes to join our pool. At We Are Futures, you would be supporting high-profile, multi-layered projects - working closely

AV Project Manager CUSTOM INSTALL - I am in need of a top of the pile experienced residential AV Project Manager that has at least 5years successful delivery of bespoke high end AV integration projects. The projects you will be working on will be in London and the home counties. Successful project o

Thank you for considering the Creative Project Manager role with Moonbug Entertainment, an award‑winning global entertainment company inspiring kids everywhere to laugh, learn and grow. As the central hub for the Brand Creative team, you will be responsible for the end‑to‑end management and de

Project Manager – Creative Retail Display. This is not your standard Project Manager role — it’s an opportunity to be at the centre of innovative, design‑led projects where no two jobs are the same. Proven experience in project management within a creative/production environment.

Moonbug Entertainment is looking for a Creative Project Manager in London. Candidates should have over 5 years of project management experience and be highly organized, possessing a strong understanding of creative production processes. The role involves leading creative production from concept to l

Life as a Project Manager at Dentsu Creative. As a Project Manager, you will ensure the work is of the highest standard, delivered on time, and within the client budget. To do this, you will work collaboratively with Business Leadership, Project Managers, and other Dentsu departments, external agenc

Studio XAG is looking for a Project Manager to manage a variety of projects across the creative team from our London headquarters, ensuring the seamless delivery of all creative projects whilst delivering a high level of customer service to all of our clients. Reporting into our Associate Project Di

A creative design studio in London is seeking a Freelance Senior Project Manager to oversee various design projects. You will be responsible for ensuring projects are delivered on time while maintaining high standards of client service. Ideal candidates will have over 5 years of experience in projec

A leading media company in London is seeking an experienced Project Manager to lead various projects with a hybrid working model. The candidate should also be proficient in project management software and able to handle multiple clients/projects. The role involves overseeing project delivery, budget

Expedia Group’s Partner Brand and Creative team is looking for a contract Creative Project Manager to support delivery across key marketing initiatives within our B2B line of business. You will sit on the Partner Creative PM team to drive a set of high-priority campaigns from intake through produc

Ruby Magpie, an independent brand and design agency in East London, is looking for a junior to midweight Project Manager. The role involves managing project timelines and budgets, acting as a key client contact, and ensuring that the creative team delivers high-standard work. The ideal candidate sho

The Senior Digital Creative Project Manager is a highly organised, detail‑driven professional with exceptional project management and communication skills. The Senior Digital Creative Project Manager is a highly organised, detail‑driven professional with exceptional project management and commun

A leading creative studio in Greater London is seeking a Project Manager to oversee various creative projects, ensuring seamless delivery and exceptional client service. The role demands 3+ years of experience and expertise in project management, client communications, and a strong understanding of

Experience of managing a variety of B2B creative projects. You like the cadence and challenge of managing different types of creative projects at once, with the different personalities involved. You have around 2 years of agency experience and are keen to deepen and broaden it, working lockstep with

As Creative Project Manager, you’ll be responsible for shaping and delivering projects from initial brief through to final sign-off. You’ll work closely with a Technical Project Manager (TPM), forming a dual leadership model: you lead creative direction, client relationships, and commercial cont

We are seeking an experienced, highly agile, and results‑driven Creative Project Manager to join our dynamic Brand Creative team. Thank you for considering the Creative Project Manager role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh

StudioXAG is looking for a Project Manager to manage a variety of projects across the creative team from our London headquarters, ensuring the seamless delivery of all creative projects whilst delivering a high level of customer service to all of our clients. Project Planning: for multiple projects

A creative production company in Greater London is seeking a Mid-Senior Creative Project Manager with ideally over 10 years of experience in project delivery. Responsibilities include leading creative development, coordinating teams, and overseeing project workflows. You will shape and deliver proje

ASG International is seeking a Creative Project Manager based in London or Manchester, with a salary of up to £45,000. A successful candidate will have a proven background in project management, ideally within a retail or creative environment. This role involves leading client projects seamlessly,

A creative agency in Greater London is searching for a Project Manager to strengthen their team. The role requires around 2 years of agency experience, focusing on managing B2B creative projects with great attention to detail. You will work two days a week in the London office, emphasizing a flexibl

Creative Project Manager (London or Manchester – hybrid / WFH considered). Collaborating closely with Creative, Production and Finance. If you’re someone who naturally sits at that sweet spot between client leadership, creative energy, and organised delivery… this role is going to feel very fa

We're looking for a highly organised and proactive Project Manager to join our Account Management team. We were nominated for Meta's Creative Diversity Award 2025 and are recognised as the UK's #1 independent Meta agency group. Internal communication - keep Account Managers proactively updated; flag

Oliver Wyman in Greater London is seeking a skilled professional to manage creative projects end-to-end. As the operational front door, you will ensure reliable and consistent project delivery by translating briefs into actionable plans, coordinating resources, and monitoring project timelines and q

A high-craft independent creative studio in Shoreditch is seeking a Creative Project Manager for a 3-month Fixed Term Contract. This role demands 5+ years of experience in creative project management, managing timelines and deliverables for complex projects. You will ensure seamless communication be

As we continue to grow, we’re looking for an Experiential Project Manager to join the team and lead the delivery of our projects. EXPERIENTIAL PROJECT MANAGER (RETAIL & EVENTS). This is not a traditional Project Manager role.

Reporting to the Senior Creative Project Manager, you will work with a talented team of producers, designers and editors to create world-class content. Work with the Senior Creative Project Manager, as well as Design, Retail, Communications, and Store Design & VM teams to drive productivity and effi

The Creative Project Manager will contribute to this mission by bringing structure, clarity and operational excellence to our brand marketing and creative output — enabling world‑class campaigns, content and storytelling to be delivered with precision, pace and accountability. Experience with pr

A creative design agency near Croydon is seeking a German-speaking Project Manager. You will manage various projects while building client relationships and supporting teams. The ideal candidate will have fluency in both German and English, project management experience, and an interest in design.

You’ll lead end-to-end delivery across integrated campaigns — spanning film, digital, social, print and branded content — ensuring projects run smoothly from brief through to launch and optimisation. Coordinating creatives, production partners and external suppliers. Someone with 5–8 years��

Kraft Heinz in London is seeking a Creative Agency Project Manager to lead the coordination of campaigns across the UK and European markets. The ideal candidate should have proven project management experience in a creative agency, excellent organizational skills, and a proactive mindset. This role

A leading AV integration firm in Greater London is seeking an experienced AV Project Manager to oversee bespoke high-end integration projects. With a minimum of 5 years in managing successful projects, the ideal candidate will possess strong client-facing skills and technical knowledge of systems li

A dynamic creative agency in Greater London is seeking a talented Project Manager to lead the planning and delivery of innovative projects.

A leading cycling apparel company is seeking a Creative Project Manager to enhance brand marketing efforts and deliver world-class campaigns. Candidates should have 3–6 years in creative project management, proficiency in tools like Asana and Figma, and proven organizational skills. This role requ

M TWO Search Ltd is looking for an experienced Project Manager to oversee large format print and signage projects in Derby. Ideal candidates will have a strong background in project management, exceptional attention to detail, and the ability to deliver complex projects under tight deadlines. Join a

The Creative Project Manager will contribute to this mission by bringing structure, clarity and operational excellence to our brand marketing and creative output — enabling world-class campaigns, content and storytelling to be delivered with precision, pace and accountability. Own end-to-end proje

A leading creative studio in the UK is seeking a Project Manager to oversee various projects. This role entails managing client communication, ensuring adherence to budgets, and facilitating collaboration within a vibrant creative team. The ideal candidate has over 3 years of experience in project m

Work with the Senior Creative Project Manager, as well as Design, Retail, Communications, and Store Design & VM teams to drive productivity and efficiency for the team. Reporting to the Senior Creative Project Manager, you will work with a talented team of producers, designers and editors to create

Wake The Tiger is expanding, and we are looking for a highly organised, proactive Creative Project Manager to join our London team. Project director to ensure project deadlines are being met. Relieve the Lead Creative Producer of administrative tasks (inter-dept admin and scheduling) to allow for de

StudioXAG is looking for a Freelance Senior Project Manager to manage projects across the design team from our London headquarters, ensuring the seamless delivery of design projects whilst delivering a high level of customer service to all of our clients. Resource Management: support the Traffic Man