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Our local authority client based in Esher are urgently seeking an experienced Private Rented Sector Liaison Officer. *Hybrid working - 2 days in the office, 3 days remote The main purpose of the role: This is a time-limited specialist role (of expected duration between 6 to 12 months) responsible for the successful transition of landlords and tenants from the Council’s Guaranteed Rent Scheme to the new Rental Support Scheme (RSS). The role is focused on protecting tenancies wherever possible, maintaining accommodation for vulnerable households, and minimising the risk of avoidable homelessness during and following the transition period. The change in scheme may be challenging for some landlords, as guaranteed rental income comes to an end and is replaced by a one-off support payment, alongside the eventual conclusion of their contractual relationship with the Council. As a result, the role requires exceptional negotiation, diplomacy, influencing, and relationship-building skills to maintain landlord confidence, support tenants, and enable a smooth and managed transition. Where negotiation is unable to mitigate the risk of eviction, you will take a lead role in securing suitable alternative accommodation and coordinating planned moves and resettlement, ensuring households remain safely and appropriately housed. Specific duties and responsibilities 1. Lead engagement with landlords during the phased closure of the Guaranteed Rent Scheme, providing clear, timely, and supportive communication throughout the transition to the Rental Support Scheme., 2. Explain the operation and implications of the Rental Support Scheme, addressing landlord concerns and promoting the benefits of continued partnership with the Council., 3. Promote the benefits of continued partnership with the Council, highlighting available support packages, ongoing advice, and opportunities to sustain stable and successful tenancies., 4. Act as the principal negotiator between landlords and tenants, working proactively to preserve existing tenancies through the renegotiation of rent levels, tenancy terms, durations, or property conditions where appropriate., 5. Act as the main point of contact and negotiator between landlords and tenants, working to sustain existing tenancies through negotiation of rents, terms, or conditions where appropriate. Experience • Demonstrable experience of working directly with the public, managing enquiries, and delivering effective frontline services., • Experience working directly with the public, managing enquiries and delivering frontline services., • Experience within the private rented sector, housing advice, or tenancy management., • Experience negotiating with landlords, agents, or other stakeholders in situations of conflicting interests., • Experience of managing challenging conversations and handling emotionally sensitive situations., • Experience conducting tenancy sustainment, housing assessments, or resettlement activity Knowledge, skills and abilities • Excellent verbal and written communication skills including letters, reports, and negotiation summaries, • Strong interpersonal skills, with the ability to engage calmly and professionally with individuals who may be distressed, challenging, or in crisis., • Confident and effective negotiator, able to influence and work constructively with a wide range of stakeholders holding differing perspectives., • Ability to work flexibly, independently, and under pressure in a time limited project environment, • Sound understanding of assured shorthold tenancies, changes due to the Renter’s Rights Act 2025, and landlord tenant legislation, • Competent IT user with experience updating multiple systems accurately, • Understanding of homelessness duties under the Homelessness Reduction Act 2016 Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.

Start your Construction career with Thames Water Kick‑start your future as a Construction Assurance Apprentice, supporting the UK’s largest water and wastewater provider. You’ll support projects through design, build, commissioning, and aftercare—helping integrate new assets smoothly into day‑to‑day operations. What you’ll do as a Construction Assurance Level 4 Apprentice Support construction assurance to meet time, cost, and quality targets. Assist with pre‑construction reviews and readiness checks. Monitor contractor safety, environmental compliance, and asset standards. Help resolve site issues, non‑conformances, and deviations. Work with Operations Readiness teams to ensure smooth asset integration. Help prepare and review RAMS, TWOSAS, and permits. Take part in audits and performance reviews, driving improvement. Support planning, lookahead meetings, commissioning, and aftercare. Where you will work: Location: Hampton, TW12 2ES Hours: 36 hours a week across four working days plus one off-the-job training day, Start date: September 2026 Training and qualification: You’ll study with the University of Built Environment, one of the UK’s leading training providers. Your training includes virtual sessions each week, as well as live seminars and recordings; tasks and learning resources are set on the VLE. Qualification: Level 4 Construction Site Supervisor Standard- Certificate of Higher Education Construction & Built Environment Duration: Permanent contract with a 42-month structured programme What you should bring to the role: GCSE Maths and English (grade 9-4 / A-C) 64 UCAS tariff points or equivalent A full UK driver's licence is required as you'll be travelling across Thames Water sites. If you use your own vehicle for travel, you'll need to have business insurance Strong time management and organisation skills Passionate about learning and aligned with Thames Water’s goals for the future What’s in it for you? Starting salary of £22,500 per annum Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment