Crisis management jobs in WatfordCreate job alerts

Start your Construction career with Thames WaterKick-start your future as a Construction Assurance Apprentice, supporting the UK’s largest water and wastewater provider. You’ll support projects through design, build, commissioning, and aftercare—helping integrate new assets smoothly into day-to-day operations. What you’ll do as a Construction Assurance Apprentice Level 4 Apprentice • Support construction assurance to meet time, cost, and quality targets., • Assist with pre-construction reviews and readiness checks., • Monitor contractor safety, environmental compliance, and asset standards., • Help resolve site issues, non-conformances, and deviations., • Work with Operations Readiness teams to ensure smooth asset integration., • Help prepare and review RAMS, TWOSAS, and permits., • Take part in audits and performance reviews, driving improvement., • Support planning, lookahead meetings, commissioning, and aftercare. Where you will work: Location: Maple Lodge, Rickmansworth, WD3 9SQHours: 36 hours a week across four working days plus one off-the-job training day, Start date: September 2026 Training and qualification: You’ll study with University of Built Environment, one of the UK’s leading training providers. Your training includes virtual sessions each week, as well as live seminars and recordings; tasks and learning resources are set on the VLE. Qualification: Level 4 Construction Site Supervisor Standard- Certificate of Higher Education Construction & Built Environment Duration: Permanent contract with a 42-month structured programme What you should bring to the role:, • GCSE Maths and English (grade 9-4 / A-C), • 64 UCAS tariff points or equivalent, • A full UK driver's licence is required as you'll be travelling across Thames Water sites. If you use your own vehicle for travel, you'll need to have business insurance, • Strong time management and organisation skills, • Is passionate about learning and aligned with Thames Water’s goals for the future What’s in it for you?, • Starting salary of £22,500 per annum, • Annual Leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays), • Performance-related pay plan directly linked to company performance measures and targets, • Generous Pension Scheme through AON, • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)Who are we?We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.Learn more about our purpose and valuesWorking at Thames WaterThames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

TEZLOM – Health & Social Care Recruitment\n\nSupporting Communities Across West London\n\nJoin Our Team: Mental Health Therapeutic Support Worker\n\nTezlom is a trusted, well-established agency supplying exceptional Health and Social Care staff throughout West London.\nWe are now welcoming applications for compassionate and motivated Mental Health Therapeutic Support Workers to support individuals in our community drop-in centre.\n\n⭐ Your Role\n\nAs a Mental Health Therapeutic Support Worker, you will play an important part in supporting individuals who are experiencing emotional distress, anxiety, or crisis.\nYou will help create a safe, calm, and welcoming environment where people can feel heard, supported, and empowered.\n\nYou Will Provide:\n\n * \n\n A safe and welcoming space for people in need\n\n * \n\n A supportive, non-judgemental listening ear\n\n * \n\n 1-to-1 emotional support, advice, and guidance\n\n * \n\n Support in developing personal safety plans\n\n * \n\n Help accessing local community and mental health services\n\n * \n\n A hot drink and snack for comfort and care\n\n * \n\n Team support in maintaining a drop-in crisis service\n\n🎨 Group Activities You’ll Help Facilitate\n\nOur centre offers a range of calming and connection-based activities, including:\n\n * \n\n Tea & Chat\n\n * \n\n Arts & Crafts Sessions\n\n * \n\n Mindfulness & Meditation\n\nThese activities help create community, stability, and wellbeing for those needing support.\n\n✔️ What You Bring\n\n * \n\n Confidence using IT systems, databases, and Microsoft applications\n\n * \n\n Experience in Mental Health or Psychology (helplines, community support, or current study welcomed)\n\n * \n\n Ability to travel easily to West London\n\n * \n\n Availability for 14:00 – 22:00 shifts\n\n🌟 Why Choose Tezlom?\n\nAt Tezlom, we value and invest in our staff. When you join us, you receive:\n\n✓ Excellent Pay Rates (including holiday pay)\n\n✓ Weekly Pay\n\n✓ Full-time or Part-time hours\n\n✓ Flexible shift options – day, night, early, and late\n\n✓ Outstanding out-of-hours management support\n\nReady to Make a Difference?\n\nApply today, and one of our team members will be in touch to discuss it further

PR & Communications Manager is a strategic thinker and skilled communicator who excels at building and maintaining a positive brand image. An exceptional PR & Communications Manager is also proactive in crisis management, ensuring effective communication during challenging times. Collaborate with th

Central London Community Health Trust is seeking a Registered Nurse or Paramedic for the EIV pathway in Watford, providing crisis management and preventing hospital admissions.

Start your Construction career with Thames Water Kick‑start your future as a Construction Assurance Apprentice, supporting the UK’s largest water and wastewater provider. You’ll support projects through design, build, commissioning, and aftercare—helping integrate new assets smoothly into day‑to‑day operations. What you’ll do as a Construction Assurance Apprentice Level 4 Apprentice Support construction assurance to meet time, cost, and quality targets. Assist with pre‑construction reviews and readiness checks. Monitor contractor safety, environmental compliance, and asset standards. Help resolve site issues, non‑conformances, and deviations. Work with Operations Readiness teams to ensure smooth asset integration. Help prepare and review RAMS, TWOSAS, and permits. Take part in audits and performance reviews, driving improvement. Support planning, lookahead meetings, commissioning, and aftercare. Where you will work: Location: Maple Lodge, Rickmansworth, WD3 9SQ Hours: 36 hours a week across four working days plus one off-the-job training day, Start date: September 2026 Training and qualification: You’ll study with University of Built Environment, one of the UK’s leading training providers. Your training includes virtual sessions each week, as well as live seminars and recordings; tasks and learning resources are set on the VLE. Qualification: Level 4 Construction Site Supervisor Standard- Certificate of Higher Education Construction & Built Environment Duration: Permanent contract with a 42-month structured programme What you should bring to the role: GCSE Maths and English (grade 9-4 / A-C) 64 UCAS tariff points or equivalent A full UK driver's licence is required as you'll be travelling across Thames Water sites. If you use your own vehicle for travel, you'll need to have business insurance Strong time management and organisation skills Is passionate about learning and aligned with Thames Water’s goals for the future What’s in it for you? Starting salary of £22,500 per annum Annual Leave: 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment

Join us at the forefront of one of the UK’s most high-profile wastewater infrastructure programmes. We’re looking for a Project Manager to play a pivotal role in supporting in the delivery of the Maple Lodge Sewage Treatment Works upgrade — a c.£300m AMP8 investment where pace, precision and impact truly matter. With early procurement and accelerated delivery at its core, this is a unique opportunity to lead critical activities, influence key decisions, and help mitigate delivery and regulatory risk on a programme of national importance. What you’ll be doing as a Project Manager Champion a proactive health, safety and environmental culture across complex, high-risk projects and our supply chain. Take ownership of project delivery, ensuring time, cost and quality targets are met. Develop and deliver optimised project solutions that meet regulatory, statutory and internal requirements. Lead across the full project lifecycle, ensuring governance compliance and seamless transition into operations. Build strong relationships with internal teams, partners and customers to drive successful outcomes. Protect and enhance Thames Water’s reputation through effective stakeholder engagement. Develop high-quality project briefs to support early contractor involvement. Manage and challenge contractor performance to ensure delivery against agreed outcomes.Location: Hybrid – Maple Lodge Sewage Treatment Works (2–3 days per week), with travel across the Thames Water region as required Requirement: Full UK driving licence What you should bring to the role To thrive in this role, the essential criteria you’ll need are: Experience working with internal teams and external contractors within a project environment. A background in project management or operational delivery. Strong commercial and contractual awareness. Proven ability to manage and improve third-party performance. Confidence in delivering constructive feedback and influencing stakeholders at all levels. A proactive, solutions-focused mindset with the drive to add value.Additional skills and experiences would be great to have/bring: Experience working on major projects or capital investment programmes.What’s in it for you? Competitive salary from £56,000 to £67,000 per annum, depending on experience. 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Job-Related Car Allowance. Performance-related pay plan directly linked to both company and individual performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment

Vacancy: Senior Associate - Operational Resilience Contract: Permanent Salary: Up to £27,500 per annum Location: West London Start Date: Immediate requirement We are currently seeking a Senior Associate - Operational Resilience to join our Operational Resilience function on a permanent basis. This is an office-based role suited to a motivated professional with experience in operational resilience, business continuity, and third-party risk management within a regulated environment. Candidates will be assessed on their knowledge and research of the role and job description , and those with hands-on experience in Business Continuity Planning, Vendor/Outsourcing Management, and Operational Risk will be given preference. Role Overview The role supports the development, implementation, and ongoing enhancement of the Operational Resilience framework. You will assist senior management in ensuring critical services remain resilient, identifying gaps in processes and controls, and embedding resilience practices across the organisation. Key Responsibilities Operational Resilience Develop, review, and support implementation of Operational Resilience policies and action plans Support Business Impact Analysis (BIA) processes, including data collection, training stakeholders, and producing consolidated reports Act as first-line point of contact for Operational Resilience matters Coordinate third-party resilience assessments Support incident management activities and governance reporting Assist with cyber resilience, IT resilience, and business continuity oversight Participate in Operational Resilience working groups and governance forums Review and challenge operational risk impacts of new projects Assist in embedding a strong Operational Resilience culture through training, workshops, surveys, and awareness initiatives Collect and monitor MI for Senior Management and Board reporting Ensure appropriate record keeping and GDPR compliance Business Continuity Planning Support the design and delivery of Business Continuity standards Assist with recovery arrangements and annual BCP testing Support development of continuity plans and staff training Maintain BCP timetables and reporting Outsourcing & Third-Party Risk Support the Outsourcing framework in line with SYSC 8 requirements Assist with embedding outsourcing policies, regulatory requirements, and audit findings Support contract oversight and annual reviews Prepare MI and reporting for Senior Management and the Board Policy, Training & Audit Assist in drafting policies, processes, strategies, and frameworks Support workshops and training on crisis management, outsourcing, and BCP Assist in responding to and closing audit actions Skills & Experience Required Minimum 3 years' experience in operational risk / operational resilience within a bank or regulated financial services environment Strong understanding of Operational Resilience, Business Continuity, and Regulatory expectations Experience developing and implementing policies and procedures Ability to work to tight deadlines and under pressure Strong communication and stakeholder management skills Collaborative team player with a proactive mindset Commitment to organisational aims and objectives This is an excellent opportunity for a candidate looking to build long-term experience in Operational Resilience within a regulated financial services environment . TPBN1_UKTJ

Looking to build your career in projects and make a real difference? Thames Water is looking for a Leakage Project Coordinator to join our growing programme. As a Leakage Project Coordinator, you’ll work closely with meter installation and leakage contractors to coordinate project delivery, analyse performance data, and identify opportunities to improve how we operate. Data from our expanding smart meter network supports our regulatory leakage commitments and enhances Thames Water’s wider understanding of the water balance. The programme has grown significantly in recent years and plays a key role in reducing wastage and leakage across our network. This includes installing non‑revenue meters on bulk shared supplies, revenue meters on individual household properties, and analysing customer smart meter data to support customer‑side leakage detection and repairs. What you’ll be doing as the Leakage Project Coordinator Reporting on and tracking performance, explaining variances against actuals, targets, and forecasts for meter installations and leakage reduction. Coordinating with contractors and internal stakeholders to support effective project delivery. Analysing data to identify new bulk metering areas of interest. Improving the leakage benefits of the Bulk Metering Programme by targeting areas with high levels of unaccounted‑for water. Extracting data from GIS and other systems to provide contractors with accurate survey information. Raising new meter installation jobs in a timely manner to support delivery against programme targets. Assuring the quality of meter installations, documentation, and leakage detection prior to handover to Asset Management. Monitoring faults, issues, and customer complaints to identify improvement opportunities. Interpreting smart and analogue meter data to quantify leakage and prioritise customer‑side repairs where leakage rates are highest.Base location: Worcester House, Langley (SL3 6EY). This role is primarily remote, with attendance at the base location required at least once a week and additional travel to other sites as required by the business. Hours: 36 hours per week What you should bring to the role Essential skills and experience Strong organisational and planning skills, with excellent attention to detail. Confident communication and interpersonal skills, with experience working with a range of stakeholders. Experience producing reports and presentations. Fully competent using Microsoft Office and relevant company IT systems. Strong problem‑solving and critical‑thinking skills. A full, clean UK driving licence.Essential qualifications Educated to degree level (BSc/BA) or equivalent relevant experience.Desirable experience Knowledge of project management or experience working on utility or infrastructure projects. Experience supporting continuous improvement initiatives. Exposure to risk management and issue resolution. Experience working with third‑party delivery partners. Document control experience. Experience supporting smart metering or similar operational programmes.Desirable technical skills Project planning and coordination tools. Experience using Salesforce and/or SAP. Strong data analysis skills.What’s in it for you? A competitive starting salary of £36,290 and up £38,000 per annum depending on skills and experience. 26 days holiday per year, increasing to 30 days with the length of service. (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment

Safeguarding, Assessment, Adolescents & Looked‑After Children Safeguarding & Risk Management: Skilled in identifying and managing risk for children and adolescents, including exploitation, missing episodes, contextual risks and complex family dynamics. Assessment Expertise: Experienced in completing high‑quality Child & Family Assessments, risk assessments and LAC reviews, with strong analytical and planning skills. Adolescent‑Focused Practice: Confident engaging young people affected by trauma, exploitation, harmful behaviours or peer/group influences, using relational and strengths‑based practice. LAC Knowledge: Strong understanding of care planning, placement stability, pathway planning and improving outcomes for children in care. Multi‑Agency Working: Works effectively with police, health, education, youth justice and voluntary services to coordinate safeguarding and support. Communication & Engagement: Builds trust with young people, families and carers. Skilled in explaining processes, managing difficult conversations and keeping the child's voice central. Advocacy & Inclusion: Champions children's rights, challenges inequality, and works sensitively with diverse cultures, identities and needs. Case Management & Recording: Manages varied caseloads, writes high‑quality reports, meets statutory deadlines and maintains clear, accurate records. Crisis Response: Able to respond quickly to escalating risk, missing incidents, placement instability or exploitation concerns with effective safety planning. Team Contribution: Strong relationship builder; supports colleagues through joint work, reflection and professional curiosity. Required Qualifications Most employers typically require: Social Work Degree (BA/MA/BSc/MSW) or equivalent qualified status (e.g., Diploma in Social Work (DipSW), CQSW). Registration with Social Work England. Enhanced DBS check (children's workforce). Continued professional development in areas such as: child protection contextual safeguarding exploitation (CSE/CCE) trauma‑informed practice court skills (for LAC and safeguarding roles). Required Experience Employers generally look for experience in: Working with children, young people and families in statutory or high‑risk settings. Completing Child & Family Assessments, risk assessments, and safety plans. Managing safeguarding cases, including Section 17/47 work. Experience with adolescents at risk, including exploitation, missing episodes or complex behaviours. Supporting children in care, placements and pathway planning. Working in multi‑agency environments (schools, police, youth justice, health etc.). Producing high‑quality written reports, including court statements (role dependent). Managing competing demands within a busy caseload. Essential Skills & Competencies Strong understanding of safeguarding legislation and statutory guidance. Ability to analyse information, assess risk and make sound decisions. Confident working with challenging situations or resistant young people. Trauma‑informed and relationship‑based practice. Excellent communication, organisation and time‑management skills. Ability to remain calm and professional during crisis situations. Commitment to equality, diversity and anti‑discriminatory practice. Digital literacy (case management systems, reporting tools, recording). Guidant Global is acting as an Employment Business in relation to this vacancy

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you. Job title: Mental Health A&E Link Workers Reference Number: 327 (Watford) or 334 (Stevenage) Salary: £24,336 per annum Reports to: Crisis Services Manager Contract length: Permanent Working pattern: 37.5 hours per week over a 7-day rota (typically 3pm – 11pm) Woking bases: Watford General Hospital or Lister Hospital We have a vacancy for a Mental Health A&E Link Worker to join our team. About the Project Our A and E Link Workers help adults access alternative mental health crisis support, including our Nightlight Crisis Service. We focus on providing a calmer, quieter environment away from the hospital when it’s needed. Service Objectives The objectives of Hertfordshire Mind Network’s (HMN) A&E Liaison Service are to: • Improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire., • Increase timely access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by HMN and other third sector and statutory providers., • Contribute to an improvement in individual mental wellbeing., • Remain a source of independent support for all clients., • Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services, emergency services and A&E departments. About the Role: The Mental Health A&E Link worker will work closely with individuals in a mental health crisis currently in A&E, by using a person-centred approach to ensure that everyone is supported with dignity and respect. They will encourage and facilitate positive steps towards management of crisis and recovery; through providing emotional support, signposting and completing onward referrals into mental health support. They will work closely with A&E clinical staff, integrated discharge teams, Bounce Back, and mental health liaison teams, to proactively identify referrals into the crisis alternatives service to facilitate timely discharges from A&E. We offer: • Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays), • An additional day of leave each year for your birthday following completion of probation period., • Ongoing training relevant to your role., • An Employee Assistance Programme., • Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments. A driving Licence with access to a car for the purpose of business use; or alternative means to travel reliably between places, outside of 9am - 5pm is essential for this role. Closing date for receipt of applications is 29th May 2026 Interviews to be held on a rolling basis in our Watford office or Microsoft Teams. N.B. Please quote reference number 327 or 334 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you. Services Manager (Nightlight Crisis) Reference: 346 Salary: £41,000 - £42,000 per annum Hours: Full time, 37.5 hours per week Typical working pattern: 10am-6pm or 11am-7pm, with some flexibility required Contract: Permanent Reports to: Director of Crisis, Counselling and Children & Young People Working base: Watford Wellbeing Centre or Hemel Crisis House – can be negotiated About the Nightlight Crisis Service Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire’s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. The objectives of HMN’s Nightlight Crisis provision is to: * Improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire. * Provide 24/7 365 support for individuals experiencing a mental health crisis. * Increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers. * Remain a source of independent support for all service users. * Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services. About the Role As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision. You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI’s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning. The successful candidate will be highly proficient manager with proven knowledge, skills and abilities as a leader and manager and have experience of developing and delivering mental health services within a health and social care setting, strong experience of managing the delivery of contracts, working to deadlines and achieving outputs, significant proven knowledge and skills around services working with adults with mental health needs and demonstrable understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Safeguarding Children and the Mental Health Act and they will have a willingness to travel to locations across Hertfordshire. We offer: * Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) * An additional day of leave each year for your birthday following completion of probation period. * Ongoing training relevant to your role. * An Employee Assistance Programme. * Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle is essential for this role. Closing date for receipt of applications is Monday 25th May 2026. Interviews to be held on Monday 1st June 2026 at our Watford Wellbeing Centre N.B. Please quote reference number 346 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please