Customer engagement manager jobs in Cardiff

Are you a talented and experienced Contact Centre Manager looking for a new challenge? Do you have demonstrable experience working within a highly regulated or financial services sector? GRG are pleased to be partnering exclusively with a leading financial services organisation, as they embark on...

Fostering a culture of learning and development will be pivotal, wherein teamwork, agent engagement ... Manage customer complaints within protocols and timelines * Collaborate on resource allocation with ...

... engagement drivers, providing regular insight as well as deep dives into future trends/views. • Being subject matter expert on the drivers of customer engagement & value; leading the continuous ...

Strong proficiency in Microsoft Dynamics 365 Customer Engagement (CE) platform, including configuration, customisation, and integration capabilities. * Extensive experience with CRM architecture ...

Recording client engagement and communication on a CRM. * Negotiating contract terms and pricing with clients to ensure mutually beneficial agreements that meet both the client's needs and the ...

... to customers, you will be a natural leader, drive positive people engagement to motivate and in ... Responsibilities- Managing the Contact Centre team and ensuring that they are meeting performance ...

You'll be instrumental in amplifying brand presence, generating leads, and fostering customer ... Strategize and execute comprehensive digital marketing plans, focusing on audience engagement, user ...

Communicate effectively and collaboratively with the Driver Engagement Team to manage peaks in ... of customer service delivery. * Understand the workings of relevant business systems and ...

... customer segments. Ensure the account portfolios show acceptable levels of engagement to create new ... As Business Development Manager , you will be responsible for sales and the forecast of accurate ...

... customer satisfaction in every engagement. The Candidate: Positive approach. Strong background in plumbing / construction sales into contractors and installers. Ambitious. Excited to join a high ...

... for Engagement Support Services; supporting stakeholders with set-up, issues, reporting and ... for customer across the business. Deliverables: Responsibilities but not limited to: * Support ...

Ability to listen to customers, provide support and ensure their satisfaction (strong sense of ... STEM engagement with schools, colleges and universities and Charitable activities for all

... to customers, you will be a natural leader, drive positive people engagement to motivate and in ... Responsibilities - Managing the Contact Centre team and ensuring that they are meeting performance ...

Ensures that information shared with the customer (internal and external) is consistent Profile ... STEM engagement with schools, colleges and universities and Charitable activities for all

As a Store Manager you will lead the team, be passionate about engaging with our customers ... customer experience. As we are a proud community retailer you will actively encourage engagement ...

Engagement with the clients team members throughout project execution and attend meetings. Ensuring ... A "hands-on" approach with a "can-do" attitude and a focus on exceeding customer expectations

... airline customers and partners. Our dedicated engineering, production and in-service support ... STEM engagement with schools, colleges and universities and Charitable activities for all

... airline customers and partners. Our dedicated engineering, production and in-service support ... STEM engagement with schools, colleges and universities and Charitable activities for all

... engagement teams through the delivery of complex software solutions. * Proven experience of growing business with existing customers both hands-on and by leading a team of account managers

To provide leadership to the HR Operations team in the delivery of a customer focused, effective ... talent management and succession planning and engagement and wellbeing. * Partner and coach ...

... development/engagement and a lean culture. Role responsibilities and summary Customer Focus ... Manage the Production operation to produce quality products which meet the customers packing ...

... and supporting engagement, at all levels including senior leadership. * Drive and influence ... Self-management. Prioritise your own time and activities across multiple suppliers and internal ...

Stakeholder Engagement: Collaborate with internal stakeholders to provide guidance on information ... Stakeholder Management: Proven track record of effectively engaging stakeholders at all levels

... engagement of all social media channels and creating reports to action change - Proofing and ... management.