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Sales and Customer Service Associate (Entry Level) - Central London.

Dorsett Hospitality International has opened Dorsett Canary Wharf, located in the heart of Canary Wharf, London a key district within Londons global financial, media, and business hub. As part of our continued development, we recently launched Canary House, our exceptional Chinese restaurant . The restaurant offers high-quality English breakfast and authentic Chinese cuisine , alongside warm and attentive service, delivering a memorable dining experience for both hotel guests and local visitors. Following the successful opening, we are now looking for enthusiastic and service-driven individuals to join our Food & Beverage team. This is a great opportunity to be part of a growing outlet within a professional hotel environment and contribute to delivering an outstanding guest experience. Key Responsibilities Supervise the daily breakfast service and lead a small breakfast team, ensuring smooth operations and a high standard of guest experience. Ensure all service standards, hygiene, and food safety procedures are maintained in line with company policies and legal requirements. Lead, motivate, and support theFood & Beverage team during service, ensuring efficient teamwork and excellent customer service. Assist with the planning and coordination of catering services for meetings and events, supporting the wider F&B operation when required. Communicate service updates to the team, ensuring associates are fully informed of operational procedures and SOPs. Monitor stock levels and equipment, assisting with stock control and minimising wastage. Work closely with the Kitchen team to ensure buffet items are prepared and replenished promptly, maintaining fresh food availability while managing wastage. Handle guest enquiries and feedback professionally, resolving issues promptly and sharing feedback from guests and team members to support continuous improvement and service excellence. Support management with operational reporting. Perform any other duties as assigned by management Ideal Candidate Previous experience in a Food & Beverage supervisory role, preferably within a hotel or high-volume restaurant environment. Experience in breakfast service and buffet operations would be highly advantageous. Able to work independently and maintain high service standards without direct supervision. Strong leadership and organisational skills, with the ability to supervise and motivate a small team during busy service periods. A guest-focused mindset with excellent communication and problem-solving skills. Good understanding of food safety, hygiene standards, and service procedures. Flexible and reliable, with the ability to support meetings, events, and other F&B operations when required. Work Hour and Schedule Work on a scheduled shift rota, including availability on weekends and public holidays The Benefits As a member of our hotel, you will enjoy: 28 Days Holidays Birthday Leave Meals on Duty Free Uniform Dry Cleaning Associate discounted rates with our hotels worldwide Training and Development Opportunities Auto Enrolment Pension Free Eye test for VDU users Social Events A bit about us Dorsett Canary Wharf will have 231 guestrooms. The hotel will accommodate front-of-house facilities including a restaurant, a gym and conference facility at the lower levels and a sky bar/terrace on level 25. Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Note about Job Application Thank you for taking the time to apply for an opportunity with Dorsett Hospitality International. If you do not hear from us within 14 days, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future. TPBN1_UKCT