49 Best customer service associate Jobs in Liverpool (January 2026)

Job description: Property Manager Now Rooms is the Number One Shared-Housing agency in Liverpool, with over 700 rental units across Liverpool and Wirral. Our goal is to make every HMO feel like home — to live, work, study, connect, and thrive, and our lettings team work tirelessly to match like-minded tenants and create long-lasting, harmonious house-share communities. We have an exciting opportunity for a motivated, focused and experienced Property Manager with a great work ethic and excellent customer service skills, to join our friendly & hardworking office team based in Liverpool. This role requires an organised, proactive, and confident candidate with plenty of office & property management experience, enthusiasm and a keen desire to enhance their skills and knowledge of the property industry. We are looking for someone who is passionate about delivering 5* service and upholding the Now Rooms brand, whilst helping us drive the business forward. This is a challenging role which is ideal for someone who thrives upon working in a fast-moving environment. You will be part of a team dedicated to enhancing the customer journey by providing knowledgeable, friendly and efficient customer service. If this sounds like you, and you’d like to become part of our growing team, we want to hear from you! About the Role Duties and responsibilities include: • Be the main point of contact for our customers as you manage your own portfolio of HMO and single let properties., • Efficient management of your own diary, coinciding with the team to ensure office cover is always present., • Coordinate, schedule and manage repairs and reactive maintenance for your portfolio., • Organise and conduct periodic, check out and inventory inspections, assisting the tenant(s) throughout the process., • Organise contractors, gain quotations, issue works orders and obtain invoices for works carried out, as well as carry out maintenance quality checks and site surveys., • Conduct weekly and monthly compliance reports and ensure property compliance certificates are in date and arrange any renewals required., • Manage deposit claims, informing tenants, negotiating to ideally agree where possible., • Deal with deposit claims and disputes that may arise and submitting evidence on the DPS website., • Assist with the process and collection of any tenant arrears; chasing, liaising with landlords, serving eviction notices where necessary., • Serve other relevant section notices to tenants., • General queries relating to the properties., • Complete any other delegated tasks that may assist the smooth running of the sites and property office., • Onboarding and offboarding properties and clients as and when needed. Candidate requirements: • Minimum 2 years’ experience in similar role, including HMO & Student Lettings, • Good understanding of the lettings/property management process and current legislation changes is essential, as well as knowledge of property legislation in general., • Self-motivated; must be able to work on your own initiative., • Keen interest in Property Management and Lettings, • Computer literate and proficient in Microsoft office, • Desire to be an integral part of a thriving team, • High level of verbal and written communication skills, • Full Driving Licence and use of own car, • Strong and Confident telephone manner, • Excellent time & organisation skills, • Excellent attention to detail and following processes, • Knowledge of local area preferable, • Willing to work additional hours where needed to continue providing an exceptional service, • Willingness to learn and develop Job Types: Full-time, Permanent Normal working hours: Monday to Friday 9-5 Salary: circa £30,000 Company benefits • The company will support the successful candidate with industry relevant Continuous professional Development, for example the Association of Residential Letting Agents (ARLA)., • 20 days paid holiday plus bank holidays and birthday, • Additional 1 days paid holiday with every year of employment, • Staff incentives/Employee bonus scheme, • Regular team events/dinner/lunches, • Employee wellness programme, • Mileage allowance of 45p per mile

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