JOB TODAY logo

Trabajos customer service support en ManchesterCrear alertas

  • Ecommerce Admininstrator
    Ecommerce Admininstrator
    hace 8 días
    £12.21–£12.25 por hora
    Jornada completa
    Cheetham Hill, Manchester

    Job Description Position: E-commerce Administrator Job Type: Full-time, Permanent Work Location: In person Overview We are seeking a detail-oriented and tech-savvy E-commerce Administrator to support the day-to-day operations of our online store(s). The ideal candidate will ensure products are accurately listed, orders are processed efficiently, and customer queries are handled promptly. This role is vital in maintaining smooth, efficient, and customer-focused e-commerce operations. Key Responsibilities Product Management • Upload, update, and maintain product listings (titles, descriptions, images, pricing, inventory), • Optimise product descriptions and metadata for SEO and customer engagement, • Ensure product photography meets brand standards and upload quality images, • Organise and maintain product categories, tags, filters, and attributes for improved user navigation, • Monitor stock levels, update stock availability, and coordinate with inventory or warehouse teams, • Conduct regular audits of product listings to ensure accuracy and consistency across platforms, • Assist in preparing new product launches and promotional updates Order & Customer Management • Process and monitor all online orders, returns, exchanges, and cancellations, • Ensure orders are dispatched in a timely manner and follow up with warehouse/logistics teams as needed, • Provide proactive communication to customers regarding order status, delays, or issues, • Handle customer inquiries, complaints, and requests via email, phone, chat, or platform inboxes, • Investigate and resolve delivery issues, missing items, and disputes, • Maintain excellent customer service standards and support brand reputation, • Track and report recurring customer issues to improve operational processes, • Update order notes, tracking information, and customer profiles where necessary Additional Key Responsibilities • Monitor and respond to messages across all selling channels (eBay, Amazon, Shopify, etc., if applicable), • Assist with marketplace compliance, such as required attributes, listing rules, and policy updates, • Generate weekly reports on sales, products, returns, and customer service performance, • Support marketing and promotional activities (discounts, banners, product campaigns), • Liaise with internal departments such as warehouse, marketing, accounts, and management, • Identify opportunities to streamline workflows and improve the efficiency of e-commerce operations, • Conduct competitor checks for pricing, merchandising, and product trends, • Update and maintain internal documentation, guides, and SOPs for e-commerce processes Requirements • Proven experience in e-commerce operations, administration, marketplace management, or similar roles, • Proficiency with major e-commerce platforms (Shopify, WooCommerce, Magento, eBay, Amazon Seller Central, etc.), • Experience using order management systems, CMS tools, and basic photo editing (e.g., Canva, Photoshop), • Strong understanding of online retail processes, customer service, and fulfilment workflows, • Excellent written and verbal communication skills, with a professional and friendly tone, • Strong attention to detail and accuracy when handling product data and orders, • Ability to multitask, prioritise, and manage time effectively in a fast-paced environment, • Strong problem-solving skills, especially when dealing with customer or order issues, • Comfortable using spreadsheets (Excel/Google Sheets) for reporting and data management, • Ability to work collaboratively with cross-functional teams, • Tech-savvy, adaptable, and able to quickly learn new systems and platforms Benefits • Casual dress, • Flexitime, • On-site parking

    ¡Incorporación inmediata!
    Inscripción fácil
  • Commercial Manager
    Commercial Manager
    hace 1 mes
    £51000–£55000 anual
    Jornada completa
    Longsight, Manchester

    Company Profile Wing On Limited is a professional soy-based food manufacturer. The company integrates research and development, manufacturing, sales, and distribution. Committed to using high-quality non-GMO soybeans, Wing On Limited combines traditional production methods with modern food processing technologies and strictly implements the HACCP food safety management system. We continuously provide safe, stable, and high-quality tofu and soy product solutions to wholesale distributors, foodservice operators, retail chains, and food processing clients. Commercial Manager Key Responsibilities • Develop and execute B2B commercial expansion and business growth strategies based on the company’s core soy product business., • Acquire, manage, and expand B2B client relationships, with a focus on wholesalers, foodservice customers, retail chains, building long-term partnerships., • Lead or participate in commercial negotiations covering product specifications, pricing, payment terms, delivery schedules, quality standards, and service conditions., • Draft, review, and manage commercial contract terms, ensuring effective risk control and monitoring the execution of contracts and customer orders., • Develop and optimize pricing strategies and commercial policies to ensure sustainable profitability., • Participate in team management and performance target setting, and regularly prepare and present business and financial analysis reports to management., • Monitor customer and channel performance, tracking key indicators including sales revenue, margins, collections, delivery performance, and customer satisfaction., • Analyze industry trends, raw material cost fluctuations, and customer needs to provide commercial recommendations for product portfolio optimization and business growth., • Support marketing activities to ensure alignment between commercial objectives and promotional initiatives. Who We Are Looking For • Strong experience in B2B business development, contract negotiation, and customer relationship management., • Solid understanding of pricing structures and contract execution within the food supply chain., • Strong commercial analysis, risk management, and execution capabilities., • Minimum of 5 years of experience in B2B commercial, sales, or business management roles., • Knowledge of HACCP or food safety regulations is a strong advantage., • Proficiency in both Chinese and English (written and spoken)., • Bachelor’s degree or above; preferred majors include Business Administration, Supply Chain Management, or Food-related disciplines.

    Sin experiencia
    Inscripción fácil
  • Sales Representative
    Sales Representative
    hace 2 meses
    £18000–£22000 anual
    Jornada completa
    Manchester

    *** Immediate Start ***No experience required Feghas UK Limited is looking for ambitious and motivated individuals to join our growing sales and marketing team at Feghas Marketing Solutions. If you’re driven, enjoy working with people, and want to develop real career skills in a fast-paced environment – this could be the role for you. About Feghas Marketing Solutions: We are a Manchester-based sales and marketing company specialising in face-to-face customer engagement. Our mission is simple: Create • Lead • Evolve – by helping clients reach new customers while supporting individuals to build long-term skills and careers. Role Overview: As a Sales and Marketing Representative, you’ll represent clients directly, engage with customers face-to-face, and promote services with professionalism. Responsibilities • Represent clients and engage customers with clear and confident communication., • Promote products and services, answering questions and providing information., • Drive the acquisition of client services and products to customers face-to-face, • Build quality relationships with customers through ethical values and honest communication to improve long-term retention About You: • A strong communicator who enjoys speaking with people, • Reliable, resilient, and target-driven., • Willing to learn and apply training., • Positive attitude and team-oriented mindset. What We Offer • Full training provided, no experience needed., • Mentorship and coaching from experienced leaders., • A diverse and supportive, team-focused environment., • Financial ownership - a chance for you to decide what you earn and more., • Bonus opportunities and incentives, • Full-expenses paid travel for networking events

    Sin experiencia
    Inscripción fácil