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An exciting opportunity has been created at Toyota GB, who are seeking to recruit an Academy Operations Team Leader through their partner, AGA Performance. The Company AGA Performance is an ISO accredited Training and Learning and Development Consultancy, providing high-quality, unique and distinctive products and services to the automotive industry, and works closely with Toyota. Toyota (GB) is the national sales and marketing arm for Toyota and Lexus in the UK and is proud to be one of the Sunday Times Top 100 Companies to Work For. They are responsible for sales, marketing, and customer relationships nationwide, consistently delivering dedication, innovation and quality within the world's leading automotive company. The Role You will be responsible for managing the Academy operations to ensure smooth running in line with the service level agreement. You will provide regular proactive monitoring, data analysis and reporting against KPI’s. Your responsibilities include managing the Academy Support Team to ensure a customer-first service is provided to the network and all TGB stakeholders. Work closely with the training leader(s), Toyota Motors Europe (TME) and other stakeholders to ensure a seamless service delivery. Key responsibilities Quality: · Specific line management responsibilities (for example, quarterly reviews, annual reviews, performance management development, etc) · Proactive data management – not transactional, but linked to awareness of corporate / TME / Network goals and requirements to make value-add recommendations · Proactively investigate and interpret data from both the Academy and other Business areas to make recommendations for future programme improvement, supporting change · Proactive awareness of wider organisational priorities in TME, TGB and the Network, to ensure all activity (e.g. course scheduling, demand, licencing status) is completed in a timely and commercially sensitive way · Create and maintain standard operating procedures (e.g. for trainer utilisation, licensing requirements, etc.) to ensure that core processes meet minimum required levels and that shortfalls or gaps are identified sufficiently in advance so that they can be addressed · Seek out opportunities for Academy working practice and system (SABA) efficiencies, which will enable increased levels of automation and dashboard data to support the Network's ability to self-serve information · Seek out opportunities to standardise and improve feedback gathering, analysis and reporting, ensuring that insights are actionable and reported on · Maintain smooth operational performance of the Academy, ensuring TGB Management is kept updated on relevant developments · Conduct data analysis and produce monthly progress reports, as per the reporting mechanisms provided, of progress against KPIs · Undertake planning and scheduling of Toyota Academy Support Team activities, identifying key priorities and keeping track of team member workloads and capacity AGA Performance. · Role model customer-centric behaviours in communications with Toyota colleagues, Centre staff and Suppliers · Seek out opportunities for operational efficiencies and improvements in the Academy’s working practices and processes, to ensure they are streamlined and effective · Escalate any issues as appropriate to ensure delivery of Academy SLAs in line with contractual arrangements · Act as the first point of contact for all day-to-day Academy team queries Operations: · Actively engage with the team to enable positive working practices /relationships and promote a collaborative relationship between Burnaston (Derbyshire) and Burgh Heath (Epsom) teams · Attend stakeholder meetings as required by the TGB Senior Manager · Proactively deal with any performance issues and take appropriate steps to ensure high standards of performance and a positive team culture are the norm About you You will need to have line management experience, creating a collaborative and inclusive working environment. You will have high personal standards of achievement, be curious, and have a collaborative approach, considering stakeholders across the organisation. You will be able to analyse and interpret data effectively, and have excellent communication skills, both written and verbal. You will have exceptionally well-organised and be agile and responsive to change. You will be confident with the ability to delegate. You will be able to develop relationships effortlessly and have fabulous customer service skills. You will be a great problem solver, with fabulous influencing skills, to be able to drive continuous improvement. You will need A full driving licence The ability to travel to the TGB Training Academy in Derbyshire (possibly once a month) Eligibility to work in the UK On Offer Salary £50,000 per annum 24 days holiday a year, plus bank holidays Ongoing career development support Our Process When applying, please include a full current CV. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage, which will either be an interview with the business or not, depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control, and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. REF-(Apply online only)

Employee of the Month' rewards and Long Service Awards'.

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

This is a casual, part-time role offering flexible working.As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring ou

Employee of the Month' rewards and Long Service Awards'.

Long service awards, that increase with length of service. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty. Paid breaks in our care homes and day care services for care staff.

Delivering an exceptional customer service to all customers. From first days at school to first birthdays, you'll help our customers find what they need to make lasting memories. Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers.

Care Assistant - Bank - Care Home - Twickenham.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments an

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You can provide guidance by keeping yourself fully up-to-speed with the pra

Employee of the Month' rewards and Long Service Awards'.

Up to 30 days annual leave, plus 8 bank holidays, depending on length of service. Employee Assistance Programme, occupational health support and wellbeing services. Plus cycle to work scheme, study support, long service awards and more.

Senior Care Assistant - Care Home - Bank - Croydon.This is a casual, part-time role offering flexible working.As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role w

Are you someone with a natural person-centred approach with a desire to enable those who you support to achieve greater independence whilst obtaining career progression? We are currently working on behalf of a specialist care organisation who are looking for a care assistant to make a difference in

As a Weekend Receptionist at our Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive

Employee of the Month' rewards and Long Service Awards'.

Assist customers with a range of services including pawnbroking, retail sales, and financial products. Deliver exceptional customer service with a friendly and professional approach. Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional langua

This is a casual, part-time role offering flexible working.As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a

If you hold a current DBS Check on the Update Service, that's a bonus!.

Employee of the Month' rewards and Long Service Awards'.

Access to expert coaching in sales, marketing, and customer service. They are currently holding informal chats for their new sales and customer service roles. Entry Level Sales and Customer Service Role - Immediate Starts.

Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. The Sales Assistant role is customer facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity. Come and join us as a resul

In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend'

Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide. Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range

Develop & grow with us as a Care Assistant with Alina Homecare Potters Bar.Make a difference to the lives of local people living in Potters Bar and surrounding areas.Bring your caring and compassionate attitude to our fantastic Team.As an Alina Homecare Care Assistant, you’ll deliver award win

This is a casual, part-time role offering flexible working.As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of de

Temp Administrator / Receptionist.Monday to Friday, 9:00am – 5:30pm (37.Monday 25th May for 2 weeks, possibly longer.We’re looking for a proactive and organised.You’ll be the friendly face of the company—greeting visitors, managing calls, and keeping the office running smoothly.Day-to-day, y

In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend'

As an Orwell Care Assistant at Jamie Cann House, you'll help customers live independently and safely in the comfort of their own homes. The scheme is well served by regular bus services, providing easy connections to Ipswich town centre and surrounding areas. Follow the link for more information abo

Previous experience within a reception, healthcare, or customer-facing office role.

Delivering high-quality customer service while adhering to established procedures and service levels. Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a

Your role will be working with the rest of the team; growing the customer base and loyalty, through great teamwork and customer service. Building customer relationships, in order to create a great shop atmosphere and customer loyalty. Whilst we welcome applications from those with a betting shop bac