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We are a global leader in providing essential services to protect the health and well-being of people, businesses, and the environment. Our mission is to ensure the safe, responsible, and sustainable management of waste, data, and other essential services. We are committed to creating a safer and healthier world. We are seeking a dynamic and experienced Customer Service Trainer to join our team. The ideal candidate will be passionate about customer service excellence and have a proven track record in training and developing customer service professionals. You will play a key role in enhancing our customer service operations by delivering high-quality training programs that empower our team to provide exceptional service. Key Responsibilities: Develop and deliver comprehensive training programs for new and existing customer service representatives Conduct needs assessments to identify training requirements and gaps Create engaging training materials, including manuals, e-learning modules, and workshops Facilitate classroom and virtual training sessions, ensuring content is delivered effectively Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics Provide ongoing coaching and support to customer service representatives to enhance their skills and performance Collaborate with the customer service management team to align training initiatives with business objectives Stay up-to-date with industry trends and best practices in customer service and training methodologies Maintain accurate records of training activities and participant progress Experience You’ll have a proven track record of successfully delivering effective training within a corporate organisation. You’ll have been there and have the stripes to prove it! A strong customer service background will be essential to understand the departments challenges. You’ll have a strong knowledge of customer service principles and practices Excellent presentation and facilitation skills Proficiency in creating and delivering e-learning content Exceptional communication and interpersonal skills You’ll have the ability to assess training needs and develop customized training solutions Experience with training evaluation and metrics We want to see your passion for developing people! Benefits Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University – Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UKs leading healthcare waste specialist & Information security solutions provider. Built on unrivalled knowledge and expertise, we’re the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Customer Service Advisor Trainer\n\nSalary: £14.60 per hour\n Location: Manchester\n Hours: 35 hours per week, Monday to Friday, between 7am - 6pm\n\nManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini.\n In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees. \n\nWhat you'll do\n\nSchedule training across the service desk\nUpdate the Client training database\nIdentification and analysis of training courses required with steer from the Line Manager\nDelivering and facilitating training courses to new starters\nEnsure new starters readiness to go live in line with Client requirements\nCo-ordinate course attendance\nIdentify and communicate any areas of improvement\nEnsure quality of new and existing user documentation and training materials\nBuild and maintain a close working relationship with Service Centre Operations Managers / Team Leaders\n What you'll bring\n\nPrevious experience in a Service Desk/ Training role\nExcellent written and verbal communication skills\nGood MS Office skills\nOrganised, self-motivated, creative thinker, team player\nAbility to work independently without close supervision\n If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move.\n\nInterested? Apply today! \n\nIf you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

We are seeking a dedicated Registered Home Manager to lead our compassionate team and make a lasting impact on the lives of others.\nWe are a reputable home care provider committed to delivering high-quality, person-centered care to individuals in the comfort of their own homes. We take pride in empowering our clients to live independently with dignity, respect, and compassion.\nJoin the team and become part of a dedicated and passionate group of professionals committed to providing exceptional care to adults in Manchester.\nResponsibilities:\n Oversee the day-to-day operations, ensuring the delivery of high-quality person-centred care services.\n Recruit, onboard, and train carers, ensuring that all associated paperwork, including right-to-work documents, references, and background checks, is completed and filed in accordance with regulatory requirements.\n Lead and motivate a team of caregivers and care coordinator, providing guidance, support, and training to ensure they deliver care that meets the unique needs of each individual.\n Maintain compliance with regulatory standards and councils across Greater Manchester to ensure adherence to company policies and procedures as well as tender requirements of GM Framework.\n Build and maintain relationships with clients, their families, and external stakeholders including commissioning managers to ensure the highest level of customer satisfaction.\n Monitor and evaluate risk assessments and care plans and conduct regular audits making adjustments as necessary to ensure the delivery of personalised and effective care.\n Implement quality assurance measures to drive service improvements and maintain the agency's reputation for excellence.\n Any other tasks related to your field deemed necessary for you to execute by the employer.\nRequirements\n Level 5 Diploma in Leadership for Health and Social Care or working towards it. Equivalent qualifications may be considered (e.g., NVQ Level 4 + relevant management training).\n Be familiar with CQC regulations and the Health and Social Care Act 2008\n Understand safeguarding procedures\n Understand medication administration, mental capacity, and DoLS\n Registered Manager with a proven track record of at least 2 years in adult domiciliary care.\n Strong understanding of person-centred care principles and the ability to apply them in a practical setting.\n High level of organisational skills, attention to detail, and the ability to manage multiple priorities effectively.\nDesirable:\n CQC countersigned DBS obtained less than a year ago.\n Train the trainer qualification.\n Safeguarding Adults Level 3\nJob Types: Full-time, Permanent\nPay: £40,000.00-£45,000.00 per year\nExperience:\n CQC Registered Manager: 2 years (preferred)\nLicence/Certification:\n Driving Licence (required)

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS • An achievable 30% bonus scheme - paid quarterly, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonus's, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Private medical via Vitality, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual General Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR, • Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area, • Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline, • Responsible for managing any HR issues while also being able to reward and recognise when needed, • Demonstrate close attention to detailWHAT YOU BRING TO THE TABLE, • Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business., • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews., • Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality., • Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline., • Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS, • Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office, • Five Guys isn't just a job - it can be a career!, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Bench General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers. REWARDS • An achievable 20% bonus scheme - paid quarterly, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonus's, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Private medical via Vitality, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual General Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Apprenticeships to gain recognised qualifications, skills and progression opportunities, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A BENCH GENERAL MANAGER YOU'LL BE, • Accountable and responsible for your entire store and the people within, • Developing and managing the store team, while supporting the delivery of perfect burgers and fries, • You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Your store will need to run smoothly on the day-to-day operations and think about long term planning, • Spotting potential and developing your team to ensure there is a strong talent pipeline, • Drive the Five Guys culture by always role modelling our values, • Creating an awesome working environment where people are happy to come to work and have fun, • Responsible for reward and recognition, • Demonstrate close attention to detailAS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Experienced hands-on leadership skills, • Customer service, • Having your people's development at heartINCREDIBLE CAREERS WITH FIVE GUYS, • Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office, • Five Guys isn't just a job - it can be a career!, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us

Customer Service Advisor Trainer Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees. What you'll do • Schedule training across the service desk, • Update the Client training database, • Identification and analysis of training courses required with steer from the Line Manger, • Delivering and facilitating training courses to new starters, • Ensure new starters readiness to go live in line with Client requirements, • Co-ordinate course attendance, • Identify and communicate any areas of improvement, • Ensure quality of new and existing user documentation and training materials, • Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders What you'll bring • Previous experience in a Service Desk/ Training role, • Excellent written and verbal communication skills, • Good MS Office skills, • Organised, self-motivated, creative thinker, team player, • Ability to work ...

Shred-it is seeking a dynamic and experienced Customer Service Trainer to join our team in Manchester, UK. The trainer will develop and deliver training programs, conduct assessments, and provide coaching for customer service representatives. The ideal candidate will have a proven track record in co

Ideal candidates will have experience in service desk or training roles, strong communication skills, and proficiency in MS Office. A leading recruitment agency in Manchester is offering an exciting opportunity for a Customer Service Advisor Trainer.

If you're looking for a fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Customer Service Advisor Trainer. Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a

Ideal candidates will have service desk experience, excellent communication skills, and the ability to work independently. A recruitment agency is seeking a Customer Service Advisor Trainer in Manchester to manage and deliver training material for new and existing employees.

Sales Team Leader / Trainer LOCATION - Stockport (Head office) HOURS - Mon to Thurs 9am - 5:30pm Friday 9am - 5:00pm NO WEEKENDS SALARY - OTE 40K+ If you have experience in Sales negotiation and experience in leading teams then this role is for you. Key Responsibilities Lead, coach, and motivate specific members of our sales team, to achieve individual and team performance targets. Conduct regular call listening sessions and provide structured feedback to improve communication, negotiation, and sales skills. Monitor call volumes and incoming call traffic, ensuring are being productive during their working day. Review and analyse performance metrics, ensuring KPIs and service levels are consistently met. Verify conversations are reflected within our CRM. Deliver ongoing, coaching, and performance reviews to support team development. Identify areas for improvement and implement action plans to enhance customer experience and conversion rates. Ensure compliance with company policies, industry regulations, and data protection standards. Prepare reports and updates for senior management on team performance, call activity, trends, and development needs. Support onboarding, and training of new staff members as required. Skills & Experience Required A background in performance management, coaching, and staff development. Proven experience in a call centre management or team leadership role, ideally within the property, sales, or financial services sector. Excellent communication, motivational, and interpersonal skills. Strong planning and organisational skills with detailed day to day resource planning for the team. Analytical mindset with the ability to interpret performance data and act decisively. Ensure the team's calls and back office processes are handled to the required qualities, by analysing calls and providing ongoing feedback. Regularly reviews in monitoring live call statistics to ensure that service levels are achieved on a consistent basis and delivery of the customer experience. Achieve targets relating to queue management, lead qualification, lead conversion and the Estates sales performance. Excellent verbal and written communication skills with a proven ability to listen, understand and inspire. Proven ability to build, develop and maintain good relationships delivering best in class customer service to both external and internal stakeholders. Full UK clean driving licence with a car/access to a car for business use is essential driving licence and willingness to travel if required to our branch locations What's on offer: A competitive salary, OTE £40k+ based on experienced and knowledge Mon to Thurs 9am - 5:30pm Friday 9am - 5:00pm Staff discounts on our services Company Pension after qualifying period 22 days holiday plus Bank Holidays

Strive to improve the companies’ level of customer service in line with service delivery agreements and KPIs. Review current customer service processes and collaborate with management to decide how existing processes could be improved. Working as an integral member of the Customer Experience depar

Previous experience in a receptionist, customer service, or front-of-house role essential. Friendly and approachable with a customer-focused attitude.

To assist in the provision of a high quality cleaning service within Council buildings.

Assist with the delivery of a clean and safe user environment within various premises across East Ayrshire in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to the Community Plan, Shared Commitments, Single Outcome Agreement a

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

Community Learning and Development Support Worker (Temporary).Based within Adult and Family learning, the post will provide dedicated adult and family learning support as part of the Council’s Connected Communities team – a great opportunity to develop your career as a Community Learning and Dev

You will support the Passenger Transport Manager in ensuring that the council’s passenger transport services are supported to effectively to deliver additional support needs transport, school transport and public transport services to customers, clients and service users and to the residents of We

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

Assist with the delivery of a clean and safe user environment within various premises across East Ayrshire in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to the Community Plan, Shared Commitments, Single Outcome Agreement a

We are seeking warm-hearted, adaptable, and driven Extra Care Support Workers to join our brand new Hattersley, Tameside Extra Care Service. Work in partnership with clients, their families, and other professionals to deliver a consistent and coordinated service. Flexibility is key to meeting the ne

Hold an Enhanced DBS with Adult and Child Barred List which is on the Update Service; or be willing to apply for this via Reed.

As a Team Leader you will received guidance and support from the registered service manager to help maintain high quality support to oversee the supported accommodation service. No two days will be the same at this service as we support our service users to follow their passions and engage in a ran

Leicestershire County Council, is seeking an agency Social Worker for its Kinship Support team.This role is covering staff sickness and is expected to last 6 months.Please let me know if you are interested? Or can you refer a friend for £300 if placed?.The role will involve the following:.Supervisi

Family Supervision Support Worker Needed - Start Immediately.Supervise and observe family contact sessions.Promote safe, healthy interactions.Keep clear, accurate written reports.Identify and report safeguarding concerns.Support children's emotional wellbeing.Required Skills & Background.Level 3

Car drivers are preferred to transport service users to community activities.

This will record things such as the service user's emotions, any interactions with colleagues/family members, conversations, food diaries and the daily routine of the service user. High levels of professionalism and a non-judgemental attitude - regardless of the service user's needs. This ensures th

At Arborvitae Care Services, we’re passionate about transforming young lives. Enhanced holiday scheme, increasing with service.

No two days will be the same at this service as we support our service users to follow their passions and engage in a range of activities including: arts and crafts, quizzes, board games, pool, and many more!. Developing warm and trusting relationships with service users and their families enabling

Level 3 qualification in Children and Young People’s Services (or equivalent).

This is a fantastic service which enables great outcomes for the people we support. The service is easy to travel to with excellent public transport by bus and tram. As a Creative Support Bank Staff member you will also have access to our free app which allows you to pick up shifts in any area of t

Assessing risks related to service delivery and service users, creating and regularly reviewing risk management plans to address identified issues. Experience of person-centred, trauma-informed service delivery. Experience of working within a supported accommodation service, dispersed provision and/

This is an exciting opportunity to join our dedicated team in the Dudley area, leading high-quality supported living services. Promote excellent customer care by maintaining positive, professional relationships with the ladies’ families, health professionals and partner agencies.

You’ll work closely with healthcare professionals, families, and service users to encourage independence, dignity, and wellbeing. Helping service users access the community and social activities.

Morgan Hunt are currently working with number of organisations across Oldham and Rochdale (Greater Manchester) who are looking to recruit Accommodation Support Workers for their supported housing, temporary accommodation and hostel services. Services support a variety of different client groups incl

We work closely with the different local authorities and commissioners to ensure we provide a person centred plan for each service user we support. The benefits of joining Creative Support as a Relief/Bank staff member is the flexibility to pick shifts and work in services that are local to you.

An up-to-date DBS Certificate registered on the Update Service.

Advise and consult with the appropriate Team Manager & Service Manager on expenditure for community care services which exceed current guidelines. Prioritise and allocate work to appropriate staff based on the complexity and urgency of a service request. To utilise the resources of the whole tea

Previous experience in a Service Desk or Infrastructure support environment. Service Desk Team Lead - Altrincham - £40,000. Managing the service desk queue, ensuring tickets are prioritised, assigned, and resolved within SLA.

A caring and supportive residential childcare service in South East England is seeking a reliable and compassionate.

Are you passionate about delivering high quality, respectful, and person centred care and support to individuals in Billingham, County Durham? Creative Support are looking for an enthusiastic, motivated and experienced individual to join us as a Senior Support Worker and lead a passionate and frien

Work within the First Response Service or Support and Protect Service, handling cases that may involve child protection, care proceedings, and private law applications. Experienced Social Worker - Support & Protection, Children’s Services. Trafford Council, a Living Wage Employer, is seeking e

Autism Specific Services in Bolton. Additionally, you will coordinate and ensure the completion of staff training, maintain accurate records for invoicing and service user documentation, and collaborate professionally with families and other professionals.

Developing warm and trusting relationships with service users and their families enabling them to enjoy their time at the service to the fullest. Encouraging service users to engage in a range of exciting social activities both within and outside their homes. Full time and part time hours available,

Personal Support Worker/Care Worker - Help Someone Live Life Their Way.Plus up to £1,000 per year discretionary bonus.This isn’t just a care job - it’s a chance to change someone’s everyday life.Personal Support Worker/Care Worker.Every person you support will have their own goals, routines,