Customer Advisor Trainer
5 days ago
Manchester
Customer Service Advisor Trainer Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees. What you'll do • Schedule training across the service desk, • Update the Client training database, • Identification and analysis of training courses required with steer from the Line Manger, • Delivering and facilitating training courses to new starters, • Ensure new starters readiness to go live in line with Client requirements, • Co-ordinate course attendance, • Identify and communicate any areas of improvement, • Ensure quality of new and existing user documentation and training materials, • Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders What you'll bring • Previous experience in a Service Desk/ Training role, • Excellent written and verbal communication skills, • Good MS Office skills, • Organised, self-motivated, creative thinker, team player, • Ability to work ...