Customer service trainer jobs in BathCreate job alerts

Job Ref: 13139 Branch: Apex City of Bath Hotel Location: Apex City of Bath Hotel, Bath Salary/Benefits: Competitive salary plus excellent company benefits & perks Contract type: Permanent Hours: Full Time Shift pattern: Mixed shift pattern including evenings and weekends as per business requirements. Hours per week: 40 Posted date: 22/05/2026 Closing date: 05/07/2026 Why Join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Conference and Events Manager in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Conference and Events Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: To effectively manage all conference and event facilities within the hotel, ensuring seamless delivery of all functions and services. To organise the setup and execution of all conferences and events in line with brand standards, ensuring all C&E employees consistently deliver the Brand Service Rituals. The role aims to maximise sales and profitability while consistently exceeding guest expectations through heartfelt hospitality. This position requires operational shift coverage across a seven-day senior management rota and may involve extended hours during major events, as well as some manual handling. Main Responsibilities: • Manage and support the team to ensure all conferences and events are set up accurately, in line with function sheets and required timelines., • Lead, inspire and develop the team to deliver a "Can Do" culture, placing heartfelt hospitality at the centre of every guest interaction., • Proactively anticipate guest needs and respond promptly to enhance the overall customer experience., • Build strong relationships with clients and conference organisers, maintaining regular communication throughout events to ensure exceptional service delivery., • Take ownership of guest feedback, ensuring all feedback is acknowledged, resolved promptly, and used to improve service standards., • Ensure all event timings and operational requirements are delivered in accordance with function sheets and service expectations., • Maximise all revenue opportunities across food and beverage, driving incremental sales through proactive engagement and upselling., • Deliver visually outstanding, high-quality food and beverage presentations that elevate the guest experience and reflect brand standards, Creating something worth sharing., • Ensure the team is fully trained, engaged, and continuously developed to deliver consistent service excellence., • Maintain a strong working knowledge of all conference and A.V. equipment, ensuring smooth operation at all times., • Oversee the setup and stock control of the function bar, ensuring correct par levels and full stock security., • Ensure all financial procedures are followed, including careful handling of cash, floats, and keys, in line with hotel policies., • Lead effective shift handovers, briefings and debriefings, as well as regular team meetings to ensure clear communication and engagement., • Ensure all event-related charges are accurately recorded and aligned with stock control and company policy., • Manage labour costs effectively in line with business levels, using forecasting tools to optimise efficiency., • Prepare and manage weekly rotas and payroll within required deadlines., • Support recruitment and selection processes, hiring individuals who align with Apex values and service culture., • Take full responsibility for people management, including attendance, performance, health & safety, training, reviews, 1-2-1s, and annual appraisals. About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel in this role, you will demonstrate: • Strong leadership and team development skills, with the ability to inspire, coach and grow a high-performing team, • A customer-focused mindset, consistently delivering exceptional standards and memorable guest experiences, • A genuine passion for delivering Heartfelt Hospitality, exceeding guest expectations at every opportunity, • A minimum of 2 years' experience as an Assistant C&E Manager or at least 1 year as a C&E Manager, • Proven ability to lead, motivate and develop teams through effective coaching and performance management, • A sound understanding of Licensing Law applicable to hospitality operations, • Strong knowledge of POS systems, stock control, financial postings, and accurate charging in line with function sheets, • Confidence in handling payments and maintaining financial accuracy and accountability, • Strong administrative and communication skills, including professional email writing, reporting and basic data analysis, • The ability to handle guest feedback and complaints calmly and confidently, ensuring positive and effective resolution * The ability to manage team feedback, lead difficult conversations, support investigations when required, and hold teams accountable while promoting a positive, supportive and enabling culture You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 35 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. If this role interests you, click apply. We look forward to hearing from you. About City of Bath Hotel Apex City of Bath Hotel joins our other nine city centre hotels in the UK. This four-star hotel in Bath is centrally located in the historic UNESCO world heritage city and will offer unique style, comfort and exceptional service. Located just moments from the famous Roman Baths, tourist attractions and convenient transport links, Apex City of Bath Hotel offers the perfect stay for city breaks, family holidays and business travellers.