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Central Manchester | Hybrid (3 days in the office) | £30,000 - £35,000Axon Moore is currently partnering with a high growth financial services business in central Manchester business looking to recruit a Complaints Specialist. This role will suit someone with complaints handling experience gained within an FCA-regulated environment, ideally motor finance, vehicle finance or wider consumer lending.With approximately 70% of the role focused on complaints, we're looking for someone who can confidently investigate cases from start to finish, deliver fair customer outcomes and help drive improvements in complaint resolution times and overall customer experience.What you'll be doing:\n\n • Managing complaints from receipt through to resolution.\n, • Investigating cases, reviewing evidence and gathering information from multiple sources.\n, • Drafting clear, professional and customer-focused final responses.\n, • Ensuring complaints are handled in line with FCA regulations, Consumer Duty and internal procedures.\n, • Identifying trends and root causes to support ongoing business improvements.\n, • Supporting initiatives to reduce complaint lead times and improve customer outcomes.\n, • Handling customer queries and account-related enquiries where required.\n, • Building positive relationships with both customers and internal stakeholders.\nWhat we're looking for:\n\n, • Previous complaints handling experience within an FCA-regulated environment.\n, • Ideally experience within motor finance, vehicle finance, consumer finance, lending, banking or insurance.\n, • Strong written communication skills with experience producing detailed customer correspondence.\n, • Excellent interpersonal skills and the ability to handle difficult conversations professionally and empathetically.\n, • Experience working to complaint SLAs and regulatory deadlines.\n, • A proactive approach with the confidence to challenge processes and identify improvements.\nWhat's in it for you?\n\n, • £30,000 - £35,000 salary.\n, • Hybrid working (3 days in the office).\n, • Supportive and collaborative team environment.\n, • Opportunity to join a growing business where your contribution will be recognised.\n, • A varied role with genuine influence over customer outcomes and process improvements.\nIf you have complaints experience within motor finance or another FCA-regulated environment and are looking for your next challenge please contact Charlotte at INDBSO

Regional Sales Manager - Foodservice Midlands & North England £45,000 - £55,000 per annum + Car/Allowance & Bonus \n Are you a driven Regional Sales Manager with experience selling into the foodservice sector? Do you enjoy developing new business whilst nurturing key customer relationships? \n An exciting opportunity has arisen to join a market-leading distribution business supplying into the foodservice sector. With over two decades of sustained growth, the business has established itself as a trusted partner to thousands of foodservice operators across the UK. \n The Role \n This is a commercially focused role with an 80/20 split between business development and account management, making it ideal for someone who enjoys identifying and securing new opportunities whilst maintaining strong relationships with an established customer base. \n You'll be responsible for driving profitable growth across your territory by introducing new products, winning new customers and maximising opportunities within existing accounts. \n While you'll inherit a well-established portfolio, the emphasis is on expanding market share and developing new customer relationships across a high-potential territory. \n About You \n We're looking for an ambitious and commercially minded sales professional who thrives in a field-based role and enjoys building long-term customer partnerships. \n You'll ideally have: \n\n • A proven sales background within foodservice, hospitality or catering supplies\n, • Experience within food packaging, catering disposables or foodservice distribution\n, • Strong knowledge of the Midlands and Northern England marketplace\n, • A successful track record of winning new business while managing existing accounts\n, • Excellent relationship-building and negotiation skills\n, • Strong commercial awareness and a results-driven approach\n, • The ability to manage a large geographical territory effectively and independently\n\n If you're looking for your next challenge with a market-leading supplier to the foodservice industry, we'd love to hear from you. \n About Cast UK \n Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit .

Customer Service ManagerSalary: Up to £35,000 dependant on experienceHours: Monday to Friday, full-time Location: ManchesterWe're looking for a proactive and organised Customer Service Manager to lead a busy service desk team within a growing business. This is a hands-on management role where you'll oversee the day-to-day operation of the service desk, ensuring work is scheduled efficiently, customer expectations are exceeded, and your team is supported to perform at their best.Your responsibilities will be:\n\n • Lead, motivate and develop the Customer Service Desk team, ensuring high levels of performance and customer satisfaction.\n, • Oversee the scheduling and coordination of planned and reactive work, ensuring resources are allocated effectively.\n, • Monitor the service desk inbox, ensuring all customer enquiries are responded to professionally and within agreed timescales.\n, • Monitor service desk KPIs and SLAs, identifying opportunities to improve efficiency and service delivery.\n, • Liaise with engineers, subcontractors and internal departments to ensure work is delivered on time and to the required standard.\n, • Handle escalated customer queries and support the team with problem resolution.\n, • Review processes and implement continuous improvements to enhance operational performance.\nThe ideal candidate will have/be:\n\n, • Previous experience managing a customer service, help desk or service desk team.\n, • Strong leadership skills with the ability to motivate, coach and develop others.\n, • Experience using CAFM systems or similar job management software.\n, • Excellent organisational skills and the ability to prioritise competing workloads.\n, • Outstanding communication and relationship-building skills.\n, • A calm and confident approach when managing changing priorities and resolving issues.\n, • Strong analytical skills with the ability to use performance data to drive improvements.\n, • Experience within facilities management, maintenance, engineering support or another service-led environment.\n If this sounds like your next role, please click 'apply' or submit your CV to #Commercial

Account Manager | Manchester | Up to £30,000 Basic + Uncapped OTEA growing technology business is looking for an ambitious Account Manager to join its Manchester team.This is a fantastic opportunity for someone who enjoys building relationships and growing existing customer accounts rather than chasing cold new business. You'll manage a portfolio of clients, reconnect with dormant accounts, identify upsell opportunities, and help businesses adopt modern technology solutions.What you'll be doing:Managing and developing a portfolio of existing customer accountsRe-engaging inactive clients and identifying new revenue opportunitiesBuilding long-term relationships through consultative account managementSelling a range of technology solutions including connectivity, cloud and communicationsPreparing proposals, negotiating deals and closing businessWorking closely with internal teams to deliver an excellent customer experienceWhat they're looking for:Experience in Account Management, Sales or Business DevelopmentA consultative, relationship-led approachStrong communication and negotiation skillsConfident managing multiple customer relationshipsExperience within technology, telecoms or IT is beneficial but not essentialWhat's on offer:Up to £30,000 basic salaryUncapped OTEManchester (Stretford office - 5 days per week)Genuine progression opportunitiesExisting customer accounts with plenty of growth potentialIf you're looking for a role where you can build long-term client relationships, maximise earning potential and develop your career within a growing business, I'd love to tell you more.Account Manager | Manchester | Up to £30,000 Basic + Uncapped OTEOscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.TPBN1_UKTJ

Field Based Sales Account Manager About The Role\n We’re looking for a driven, field-based sales professional to take ownership of a defined territory within the construction industry. \n In this role, you’ll build credibility as a trusted partner, visiting customers in person and on-site to position solutions that improve productivity, solve challenges and create meaningful impact with every interaction. \n We’re looking for individuals with experience in a B2B sales role, strong commercial instincts, a hands-on mindset and the drive to learn. Full training and support will be provided to help you build your technical knowledge and succeed in the role. \n You’ll manage established customer relationships while actively identifying and developing new business opportunities across a defined region, including Hereford, Worcester and the surrounding areas. \n As a full-time field-based role, you'll need strong organisation and time management skills to effectively plan customer visits, manage your territory and maximise opportunities. What You'll do\n Take ownership of your territory, planning and managing your diary to maximise time with customers through regular visits to sites and business locations across your region. \n Proactively identify and develop new business opportunities through prospecting, cold approaches, pipeline management and consistent follow-up activity. \n Build strong relationships with existing customers, developing accounts and delivering an exceptional customer experience at every stage of the partnership. \n Continue your professional development by building product knowledge, staying informed on market trends and bringing a positive, solution-focused approach to every customer interaction. What You’ll Bring\n This role is ideal for someone with strong sales fundamentals who is looking to step into a more technical, consultative environment with clear support and progression, however typically you will need; \n\n • Experience in a B2B customer facing sales role, with strong ownership skills to deliver outcomes.\n, • Confident and persistent in unlocking new business opportunities, with a natural tendency to follow up and see opportunities through\n, • Excellent organisational skills to plan your visits efficiently, work independently in the territory managing your time and priorities effectively.\n, • Resilience and adaptability, with the confidence to engage with stakeholders at all levels—from Site Operators to Managing Directors.\n, • A solution-oriented approach, with the ability to uncover customer pain points and present tailored, value-driven solutions.\n, • A natural sense of drive, curiosity, and self-motivation to succeed, learn, and grow.\n\n Non Negotiable; \n\n • UK driving licence with no more than 6 points.\n\n Please note: Due to minimum salary thresholds, this role does not qualify for visa sponsorship as per Home Office guidelines What’s In It for You\n We really value our people and we've worked hard to develop a reward package that reflects this. \n Some of our benefits include: \n\n • A competitive base salary and uncapped bonus potential.\n, • Company vehicle and a fuel/charging card.\n, • Extensive onboarding and training process and companywide events in Manchester.\n, • 33 days holiday (inc. Bank Holidays) plus paid days off for great moments in life - your birthday, moving home, getting married and moments where you may need more support – fertility treatment, neonatal birth, home emergency day.\n, • You also have the opportunity to buy additional leave days each year.\n, • Private healthcare, life insurance and wellbeing support.\n, • 6% pension contribution.\nWhy Hilti\n Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork. Commitment to Inclusion\n At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together. \n 1. We are committed to having all applications reviewed by a human and while nobody is infallible, we stand by our people centric approach to everything we do \n 1. Once you submit your application you can expect to receive automated notifications from our system (triggered by our recruiting team) \n 1. Applications that do not make it to the interview stage (with a hiring manager) will not receive personalized feedback. \n 1. Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 and 6 weeks. You can expect to hear back from us within 2-3 weeks (on average) regardless of outcome \n 1. We wish you the best in your application process. Check out our career frequently asked questions for application and interview tips.

Client Services Contact Centre Representative – Manchester \n \n Atrium EMEA are looking for several Client Services Contact Centre Representatives to support a client in Manchester. You will be working in a call centre/contact centre environment, providing excellent client services, whilst processing a high volume of calls. Onsite role 4 days a week and 1 day remote. 12mths FTC/ PAYE. \n Essential: \n\n • Previous experience in providing excellent customer and client services\n, • Able to process a high volume of calls each day\n, • Accurate data entry into databases and call logging software\n, • Liaise with internal teams to resolve queries\n, • Financial services/Insurance sector experience\n, • Previous experience working in a busy environment, with tight deadlines\n, • Good attention to detail and data precision\n, • Any knowledge across financial reports, trade data, wealth, securities, trade processing and reconciliation/reconciling data – helpful\n, • A willingness to build skills across various levels of experience within the operations function.\n, • An openness to career advancement through continuous learning and team rotation opportunities.\n\n Click Apply now/contact Lianne to be considered for the Client Services Contact Centre Representative – Manchester role

\n Customer Service Advisor \n Wythenshawe, Manchester \n £31,024.45 per annum \n \n We're looking to recruit multiple Customer Services Advisors to join our Customer Hub team. If you're passionate about delivering excellent customer service, enjoy helping people, and thrive in a fast-paced environment, we'd love to hear from you. \n \n As a Customer Services Advisor, you'll be the first point of contact for many of our customers, providing advice, resolving enquiries and helping people access the services they need. You'll play a key role in creating a positive customer experience and ensuring enquiries are handled professionally, efficiently and accurately. \n \n Previous customer service experience is essential, and experience or knowledge of the social housing sector is highly desirable. \n \n About the role \n \n Working as part of a busy and supportive team, you'll handle enquiries across a range of channels, including telephone, reception, webchat, social media and digital platforms. You'll work closely with colleagues across the organisation to ensure customers receive timely support and achieve the best possible outcome. \n \n This is a great opportunity for someone who enjoys problem-solving, communicating with a wide variety of people and delivering excellent service every day. \n \n What you'll be doing \n \n\n • Acting as a first point of contact for customers, handling enquiries by telephone, reception and digital channels.\n, • Providing accurate information, advice and signposting to relevant services and agencies.\n, • Working towards first-time resolution wherever possible and following up on enquiries when required.\n, • Maintaining accurate customer records and updating systems appropriately.\n, • Supporting reception services, customer payments and general administrative tasks as required.\n, • Working collaboratively with colleagues across WCHG to deliver an excellent customer experience.\n\n \n What we're looking for \n \n\n • Previous customer service experience is essential.\n, • Experience or knowledge of the social housing sector is highly desirable.\n, • A confident and professional telephone manner.\n, • Strong verbal and written communication skills.\n, • Ability to remain calm and composed when dealing with challenging situations.\n, • Excellent organisational skills and the ability to manage competing priorities.\n, • Confidence learning and using a variety of IT systems and processes.\n, • Ability to work independently and as part of a team.\n, • A genuine commitment to delivering excellent customer service.\n\n \n Why this role matters \n \n Every interaction shapes our customers' experience. As a Customer Services Advisor, you'll help ensure customers receive responsive, accurate and friendly support, making it easier for them to access our services and get the help they need. Your contribution will play an important role in delivering excellent customer outcomes and maintaining high levels of satisfaction across our communities. \n \n If you enjoy helping people and want to work in a role where no two days are the same, we'd love to hear from you. \n \n Application Deadline - Wednesday 12th August \n \n Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait! \n \n Why join us? \n \n As an Investors in People Health & Wellbeing recognised employer, we offer a wide range of benefits such as: \n \n\n • 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*\n, • Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*\n, • Enhanced Pension scheme contributions\n, • Our Health Care Plan gives you money back for dental, optical, therapy costs and more\n, • Subsidised Healthy Living benefits i.e. gym membership or yoga classes\n, • Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language\n, • Car Lease Scheme, Cycle to Work scheme*\n, • Volunteering days in the local community\n, • We offer a Salary Sacrifice Pension option*\n\n *Subject to eligibility criteria \n \n About Us \n \n Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. \n \n We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. \n \n Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Our client Oldham Council is looking for a Personal Advisor to join their Leaving care service. \n Job Purpose: \n Working as part of a team undertaking direct work with children and families, to promote and safeguard their welfare, in accordance with their appropriate plans and strategies. \n To work with young people aged 16 yrs - 25 yrs who are or have been looked after or accommodated by a Local Authority in order to assist them to live an independent life in their community \n Working in an anti-oppressive way and ensuring equality of opportunity to ensure that young people receive appropriate levels of support \n Key Tasks: \n\n • To carry out the responsibilities and duties for looked after children in line with the Children (Leaving Care) Act 2000 and 1989 Children Act whilst also act as an advocate for young people.\n, • To work with young people to ensure that their views and wishes are taken into account when developing Pathway Plans whilst maintaining regular contact with young people as required under the Children (Leaving Care) Act, 2000.\n, • To contribute and participate in the delivery of a duty system within the service Monday to Friday.\n, • To promote the involvement of young people in all aspects of service delivery and pathway planning and also develop and maintain relationships with young people who are or have been looked after.\n, • To engage with internal and external organisations as required to encourage and secure permanence in accommodation, education, employment and training and health to enhance young people's outcomes and target those young people who are classed as difficult to engage and hard to reach in order to improve their life chances (ie those who are NEET).\n, • To continue to implement and review accordingly individual pathway plans for young people in partnership with young people and other agencies to ensure an appropriate service is delivered to meet assessed needs and risks.\n, • To ensure files and records are accurately maintained, reflecting partnerships with families, in accordance with Council policies and procedures. Information should be appropriately shared with other professionals. This should include co-ordination, planning and review of pathway plans and to ensure young people receive sufficient financial support, develop independence skills and are supported where necessary in their progression to higher education and/or employment.\n\n Benefits of working with Remedy \n\n • A personal one-one service from your highly experienced dedicated consultant.\n, • Top tier supplier across London giving us first access to jobs\n, • Referral bonus - up to £250* per person placed.\n, • Double payrolls each week.\n\n \n *Terms & Conditions apply \n You will be required to fully register with Remedy for all locum positions. \n Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.

NetSuite Account Manager – Enterprise Financial Services \n \n Chapman Tate Associates is proud to be partnering with a leading NetSuite Partner specialising in the Enterprise Financial Services sector. Due to continued growth, we're seeking an experienced NetSuite Account Manager to take ownership of an established portfolio of enterprise customers while playing a key role in driving long-term client success. \n \n This is an outstanding opportunity for an ambitious Account Manager who enjoys building trusted relationships, delivering strategic value, and helping customers maximise their investment in NetSuite solutions. \n \n \n You'll have full ownership of a diverse portfolio of enterprise Financial Services customers, acting as the primary commercial contact throughout the customer lifecycle. Working alongside highly experienced consultants and delivery teams, you'll identify opportunities to expand existing accounts, strengthen client relationships, and ensure customers continue to realise value from their NetSuite investment. \n \n This role offers genuine autonomy, the opportunity to influence strategic client engagements, and a clear pathway for career progression within a growing and respected NetSuite Partner. \n \n Key Responsibilities: \n \n\n • Take full ownership of a diverse portfolio of enterprise Financial Services customers.\n, • Develop and maintain trusted relationships with senior stakeholders and key decision-makers.\n, • Drive account growth through upselling, cross-selling, and identifying new opportunities.\n, • Lead account planning, commercial reviews, and renewal discussions.\n, • Collaborate closely with delivery and consulting teams to ensure exceptional customer outcomes.\n, • Understand customer business objectives and align NetSuite solutions to their strategic goals.\n, • Maintain accurate sales forecasts and pipeline activity.\n, • Stay up to date with NetSuite product developments and industry trends.\n\n \n You'll be a commercially focused Account Manager with experience managing ERP or SaaS customer relationships and a passion for delivering exceptional client experiences. \n \n We're looking for someone with: \n \n\n • Experience managing NetSuite accounts or other ERP platforms.\n, • A proven background in Account Management, Customer Success, or ERP sales.\n, • Experience working with enterprise-level customers, ideally within Financial Services.\n, • Strong commercial acumen and negotiation skills.\n, • Excellent stakeholder management and communication abilities.\n, • A proactive, customer-first approach with the ability to build long-term partnerships.\n\n \n Package on offer: \n \n\n • Competitive basic salary with an uncapped bonus structure.\n, • The opportunity to manage and grow a high-value customer portfolio.\n, • Hybrid and flexible working.\n, • Ongoing professional development and NetSuite training.\n, • Clear career progression within a growing NetSuite Partner.\n, • A collaborative, supportive, and high-performing team environment.\n\n \n If you're looking for an opportunity where you'll have genuine ownership of your accounts, the autonomy to build lasting client relationships, and the chance to work with some of the UK's leading enterprise Financial Services organisations, we'd love to hear from you. \n \n Apply today or contact Chapman Tate Associates for a confidential discussion.

CompanyAn established international organisation is seeking a Group Financial Accounting Manager to join its senior finance leadership team. This is a highly visible appointment within a complex multi entity environment, offering significant exposure to senior stakeholders and the opportunity to influence financial governance, reporting standards and operational excellence across multiple jurisdictions.The position has arisen due to succession requirements and offers the successful individual the opportunity to take ownership of a substantial financial accounting function while contributing to wider strategic finance initiativesKey Responsibilities\n\n • Lead, coach and develop a geographically dispersed team of finance professionals.\n, • Oversee financial accounting activities across multiple legal entities and international locations.\n, • Manage monthly close processes, ensuring accurate and timely reporting into group consolidation.\n, • Drive improvements in financial controls, reporting quality and month end efficiencies.\n, • Lead statutory reporting activities and ensure compliance with local regulatory requirements.\n, • Manage external audit processes and coordinate relationships with auditors across multiple jurisdictions.\n, • Maintain oversight of tax compliance, governance and financial control frameworks.\n, • Review balance sheet risks and opportunities, providing meaningful insight to senior leadership.\n, • Support corporate projects including acquisitions, disposals and finance transformation initiatives.\n, • Act as a trusted business partner to finance and non-finance stakeholders across the organisation.\nKey Skills preferred\n\n, • Qualified accountant \n, • Strong audit foundation with extensive post qualification experience.\n, • Significant financial accounting and statutory reporting expertise.\n, • Strong understanding of IFRS and complex accounting environments.\n, • Experience gained within a multi entity, international organisation.\n, • Exposure to ERP and group consolidation systems is advantageous.\n, • Strong governance, compliance and external audit experience.\n, • Proven experience leading and developing sizeable teams.\n, • Strong stakeholder management and influencing skills.\n, • Comfortable operating across different cultures and geographical locations.\n, • Collaborative and approachable leadership style.\n, • Commercially minded with strong problem solving capabilities.\n, • Ability to balance technical excellence with effective people leadership.\n, • Experience managing remote or international teams is highly desirable.\nThis is an outstanding opportunity for an ambitious finance leader seeking a broad, high impact role with genuine scope to influence, develop teams and contribute to strategic decision making within a complex international environment.If you combine strong technical accounting credentials with proven leadership ability and enjoy operating in a fast paced, multi stakeholder environment, we would welcome a confidential conversation to discuss the opportunity in more detail

Your new companyHays are recruiting for a permanent Customer Service Administrator based in Oldham. You will be joining a well-established and highly regarded organisation operating within a fast-paced industry.Your new roleAs a Customer Service Administrator, you will play a key role in supporting day-to-day operations and ensuring an excellent customer experience. Acting as a central point of contact, you will handle a variety of administrative and customer service tasks in a busy office environment.Your responsibilities will include: \n\n • Managing incoming calls and emails from customers in a professional and timely manner\n, • Processing orders, bookings, and service requests accurately\n, • Updating internal systems with customer and job information\n, • Liaising with internal teams to coordinate service delivery\n, • Resolving customer queries and escalating issues where required\n, • Supporting the wider team with general administrative duties\n\n What you'll need to succeedTo be successful in this role, you will be highly organised, customer-focused, and comfortable working in a fast-paced environment.You will ideally have: \n\n • Previous experience in a customer service administrative role\n, • Strong communication skills, both written and verbal\n, • Good attention to detail and organisational skills\n, • Confidence using Microsoft Office and internal systems\n, • The ability to manage multiple tasks and prioritise workload effectively\n, • A proactive and positive approach to work\n\n What you'll get in return \n\n • A competitive salary between £27,000 - £30,000\n, • Ongoing training and development opportunities\n, • A supportive and friendly team environment\n, • The chance to work for a stable and growing organisation\n, • A comprehensive benefits package\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Advisor (Private Medical) \n Manchester - university area \n £30,000 per annum \n Shift pattern: 8-4.30 / 9.30 - 6 - Monday - Friday \n Applicants must be able to do both shifts \n Office based \n \n Are you ready to make a difference in the healthcare sector? Our client, a leading organisation in patient care, is on the lookout for a dedicated Customer Service Advisor to join their dynamic team in Manchester. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this role is for you! \n What You'll Do: As a vital part of the Administration Team, you will be the first point of contact for patients, providing support and guidance. Your key responsibilities will include: \n\n • Call Handling & Patient Support:\n\n, • Answer incoming calls professionally and empathetically. - Respond to patient inquiries with clear and accurate information. - Handle sensitive situations with discretion and professionalism. - Manage high call volumes while remaining calm and efficient. \n\n \n • Appointment Management:\n \n\n, • Book, amend, and cancel patient appointments following procedures. - Prioritise urgent cases appropriately and provide detailed information about services and procedures. - Maintain accurate records of call details and outcomes. \n\n \n \n • Confidentiality & Compliance:\n \n \n\n, • Uphold strict patient confidentiality in line with GDPR. - Follow policies related to data protection and information governance. \n Who You Are: We are looking for someone who embodies professionalism and compassion. The ideal candidate will possess: \n\n \n \n \n • Previous experience in call handling or a customer service role, preferably within healthcare.\n, • Excellent communication and listening skills.\n, • The ability to stay calm under pressure while multi-tasking.\n, • Strong ICT skills and experience with data inputting.\n, • Empathy and professionalism in all interactions.\n \n \n \n\n What We Offer: Joining our client means you'll enjoy a rewarding work environment and excellent benefits, including: \n\n \n \n \n • Annual Leave: 25 days plus Bank Holidays.\n, • Overtime & TOIL: Opportunities available.\n, • Health Cover: Private health cover after a 6-month probation.\n, • Pension Scheme: Employee pension contributions.\n, • Birthday Day Off: Celebrate your special day!\n, • Employee Assistance Programme: Support when you need it.\n, • Bike2Work Scheme: Get active and save on commuting.\n \n \n \n\n Additional Requirements: \n\n \n \n \n • Willingness to undertake an Enhanced DBS check.\n, • Right to work in the UK.\n, • Flexibility to work occasional out-of-hours, including weekends.\n \n \n \n\n If this sounds like the role for you send your CV to or call for further information \n Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Client Relationship ManagerSalary: £35,000 - £40,000 + Bonus (OTE £60,000-£65,000)Location: Manchester City Centre - Fully Office BasedContract: PermHours: Mon-Thur (09:00-17:30) Fri (09:00-17:00) \n \n Build relationships. Make a difference. Grow your career. \n We're working with one of the UK's fastest-growing financial planning businesses, helping make expert financial advice accessible to everyone. \n This is an exciting opportunity to join a business that's investing heavily in its people. You'll receive full training, support towards professional qualifications and clear career progression, all while working in a collaborative, high-performing team. \n If you enjoy building relationships, thrive in a client-facing environment and want a role where you can genuinely help people, we'd love to hear from you. \n The Role \n As a Client Relationship Manager, you'll be the first point of contact for clients, guiding them through their financial planning journey and ensuring they receive an outstanding experience from start to finish. \n Working closely with Financial Advisers, you'll build trusted relationships, coordinate appointments and keep clients informed every step of the way. You'll also identify opportunities, overcome objections confidently and help clients feel comfortable making important financial decisions. \n Key Responsibilities \n\n • Be the first point of contact for new and existing clients.\n, • Build strong, long-lasting client relationships.\n, • Guide clients through the financial planning process.\n, • Arrange appointments with Financial Advisers.\n, • Keep clients updated throughout their journey.\n, • Work closely with advisers and internal teams to deliver an excellent client experience.\n, • Manage a busy workload while maintaining accuracy and attention to detail.\n, • Handle objections confidently and convert opportunities.\n, • Ensure all client information is managed professionally and confidentially.\n\n About You \n We're looking for someone who enjoys working with people and has experience in a client-facing role. \n You'll ideally have: \n\n • Experience in account management, client relationship management or sales.\n, • Excellent communication skills, both over the phone and by email.\n, • A confident, professional and personable approach.\n, • Strong organisational skills with the ability to manage multiple priorities.\n, • Experience working in a fast-paced environment.\n, • A commercial mindset with the confidence to identify and convert opportunities.\n, • A positive attitude and a genuine desire to deliver excellent customer service.\n\n What's in it for you? \n\n • £35,000-£40,000 basic salary\n, • Monthly bonus with realistic OTE of £60,000-£65,000\n, • Private healthcare\n, • Profit share scheme\n, • 8% employer pension contribution\n, • Death in service cover\n, • Fully funded professional qualifications\n, • Ongoing training and genuine career progression\n, • Modern Manchester City Centre offices\n\n If you're interested in the role, then please apply below. \n Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

As a Customer Service Administrator in the retail/e-commerce industry, you'll be handling day-to-day customer interactions and ensuring all queries are resolved efficiently. Your role will help keep the customer service department running smoothly and maintain high levels of customer satisfaction. \n Client Details \n This role is with a company in the retail industry based in Pin Mill House Wardley Industrial Estate. \n Description \n\n • Respond to customer enquiries via phone, email and other communication channels.\n, • Process orders, returns and exchanges in a timely manner.\n, • Maintain accurate records of customer interactions and transactions.\n, • Collaborate with other departments to resolve customer issues.\n, • Provide product and service information to customers as needed.\n, • Identify and escalate any complex issues to the appropriate team members.\n, • Ensure all communication aligns with company policies and standards.\n, • Support the customer service team with administrative tasks as required.\n\n Profile \n A successful Customer Service Administrator should have: \n\n • Experience in a similar customer service role within the retail industry.\n, • Strong communication and problem-solving skills.\n, • Proficiency in using customer relationship management (CRM) systems.\n, • Attention to detail and ability to work under pressure.\n, • Confidence in handling customer queries in a professional manner.\n\n Job Offer \n\n • A permanent position with a salary of £26,500 per year, dependent on the level of experience.\n, • Opportunities to contribute to a busy retail-focused customer service team.\n\n If you're interested in this role, apply now.

Customer Support Specialist \n Hybrid - based near Manchester Airport (2 days per week in the office) \n £15.39 per hour \n 6 month contract \n Must be able to start by 1st September \n Monday - Friday () \n \n Are you a customer-focused problem solver with experience in customer service and SAP? We're looking for a proactive Back Office Support Specialist to support customers, resolve enquiries and complaints, and work across multiple departments to deliver an outstanding customer experience. \n \n Key Responsibilities \n\n • Manage customer enquiries through CRM systems.\n, • Take ownership of customer complaints from start to resolution.\n, • Liaise with internal teams to resolve issues quickly and effectively.\n, • Process returns, credits and free-of-charge orders.\n, • Coordinate customer and material master data updates.\n, • Identify opportunities for process improvement.\n\n \n What We're Looking For \n\n • Strong customer service experience.\n, • SAP knowledge and understanding of Order-to-Cash processes.\n, • Excellent communication, organisation and problem-solving skills.\n, • High attention to detail and a proactive approach.\n, • Experience in manufacturing or customer experience environments is advantageous.\n\n \n Apply today if you're passionate about delivering exceptional customer experiences and driving continuous improvement

Job Description\n Do you want to work for a company that is in The Times 26 best very big organisations to work for 2025? \n Bridgfords, part of Connells Group is looking for an enthusiastic and highly motivated Customer Service Professional to complement our Property Management Team within our Lettings Department in Manchester City Centre. As a Customer Service Administrator, you will provide property management and tenancy support services to branches, landlords and tenants. \n What we can offer you as a Customer Service Administrator: \n\n • Be part of the largest UK property services brand with bold transformation plans.\n, • Join a collaborative team.\n, • Pension scheme.\n, • 23 days annual leave, plus an additional day off for your birthday.\n, • Career progression towards management opportunities.\n, • Employee Assistance Programme.\n, • Discount schemes covering retail, entertainment, travel and health.\n, • Family Friendly Leave including enhanced maternity and paternity leave.\n\n Key responsibilities of a Customer Service Administrator. \n\n • Managing the effective resolution and disbursement of tenants’ security deposits, at the end of a tenancy\n, • Arranging end-of-tenancy check-out appointments and communicating appropriately\n, • Cross-checking original property inventories against check-out reports, identifying tenant liabilities and preparing schedule of works\n, • Negotiating with landlords and tenants to agree deductions, within legislative timescales\n, • Identifying general maintenance or improvements to maintain the property in good order\n, • Dealing promptly and courteously to communication with landlords, tenants, contractors, and internal partners\n, • Providing a first-class service to maximise customer retention\n, • Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved\n\n Skills and Experience required to be successful as a Customer Service Administrator. \n\n • Passionate about delivering excellent customer service.\n, • Highly organised with strong attention to detail.\n, • A confident communicator, both written and verbal.\n, • Able to work effectively under pressure and meet deadlines.\n\n Bridgfords is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. \n Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. \n #connellsgroup \n CC00799

Your new companyYou'll be joining a well-established service-led business that supports customers across the UK. This is a great opportunity to become part of a busy and collaborative customer service team where the focus is on delivering a smooth, efficient and professional experience for clients and internal stakeholders.Your new role \n\n • Handle inbound customer enquiries and provide timely, professional support.\n, • Resolve customer queries efficiently and escalate complex issues where required.\n, • Maintain accurate records and update internal systems.\n, • Work closely with colleagues to ensure service levels are achieved.\n, • Support customers through a variety of communication channels.\n\n What you'll need to succeed \n\n • Previous customer service or customer-facing experience.\n, • Strong verbal and written communication skills.\n, • Excellent organisational skills and attention to detail.\n, • Ability to prioritise workload in a fast-paced environment.\n, • Confident problem solver with a proactive approach.\n, • Positive attitude and a genuine desire to help customers.\n, • Good IT skills and confidence using multiple systems.\n\n What you'll get in returnIn return, you'll receive an excellent salary of £26,500 plus a great benefits package as well as the chance to develop your customer service career within a supportive team environment. You'll gain valuable experience in a role where no two days are the same and where your contribution will directly support service quality and customer satisfaction.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets? \n At Viking, you’ll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth. \n With access to a range of over 40,000 products, you’ll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported. \n Key Responsibilities \n\n • Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels \n, • Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth \n, • Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value \n, • Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities \n, • Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems \n, • Prepare and follow up on quotations, working towards both individual and team sales targets \n, • Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies \n\n Experience & Knowledge \n\n • Proven experience in a sales or account management role, ideally within a target-driven environment \n, • Strong understanding of sales processes, pipeline management, and performance metrics \n, • Confident in using CRM systems and Microsoft Office applications \n\n Skills & Attributes \n\n • Excellent communication skills, with confidence in phone-based selling \n, • Results-driven, resilient, and motivated to achieve and exceed targets \n, • Strong organisational skills, with the ability to prioritise and manage a high volume of customer activity \n, • Collaborative team player with a proactive and positive approach \n, • Commercially aware, with the ability to identify and develop opportunities \n, • Experience supporting tenders or bid processes is desirable \n\n What You’ll Get \n\n • Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus \n, • 25 days’ holiday plus bank holidays \n, • Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme \n, • Hybrid working options available following successful completion of a 12-week onboarding period \n, • Structured onboarding, dedicated sales training, and ongoing coaching to support your development and career progression\n\n Manchester | Permanent | Competitive salary | Generous benefits, 25 days annual leave plus bank holidays, pension and Employee Assistance Programme. 3 days per week in office.

Your new companyAn established and growing business is seeking a proactive and organised Coordinator to join a busy operational team. This is an excellent opportunity to join a collaborative environment where customer service, attention to detail and effective relationship management are highly valued. You'll play a key role in supporting a range of partner and client activities, helping to ensure a seamless experience from initial enquiry through to completion.Your new roleAs a Coordinator, you will provide end-to-end administrative and operational support across a fast-paced department. Working closely with both internal teams and external stakeholders, you will manage a variety of tasks, ensuring processes are followed accurately, and service levels are consistently maintained.Key responsibilities will include: \n\n • Managing and processing daily requests and applications\n, • Acting as a key point of contact for customers, partners and colleagues\n, • Maintaining accurate records and updating internal systems\n, • Providing pricing and quotes to customers\n, • Coordinating activities between multiple departments to ensure smooth delivery\n, • Producing reports and supporting business performance tracking\n, • Handling queries efficiently and resolving issues in a professional manner\n, • Supporting continuous improvements to processes and customer experience\n\n What you'll need to succeedTo be successful in this position, you will be an organised and customer-focused administrator with the ability to manage multiple priorities effectively. \n\n • Previous experience in an administration, coordination or customer support role\n, • Strong organisational skills and excellent attention to detail\n, • The ability to communicate confidently with stakeholders at all levels\n, • Experience managing workloads in a fast-paced environment\n, • Strong IT skills, including Microsoft Office applications\n, • A proactive approach with excellent problem-solving abilities\n, • The ability to work both independently and as part of a wider team\n\n What you'll get in return \n\n • Permanent full-time opportunity\n, • Competitive salary of up to £28,500\n, • Comprehensive training and ongoing development\n, • Supportive and collaborative working environment\n, • Opportunity to join a stable and growing organisation\n, • Modern office with free parking\n, • Employee benefits package and additional wellbeing initiatives\n, • Career progression opportunities within the wider business\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Client Services Representative – Investment Services – Contact Centre \n \n Contract duration: 12 months \n Location: Manchester (4 days onsite) \n Pay: £25.11/hour (PAYE) \n \n Key Responsibilities & Performance Expectations \n\n • Act as the primary point of contact for shareholder enquiries across phone, email, web chat, and written correspondence.\n, • The role is predominantly phone-based, with time split between live client interaction and independent case investigation.\n, • Deliver a consistently high-quality service in a fast-paced environment, managing client conversations confidently while working to demanding productivity and quality targets.\n, • Execute telephone trades accurately and efficiently, strictly in line with client instructions, regulatory requirements, and documented procedures.\n, • Handle both straightforward and complex shareholder queries, providing clear, confident technical support and taking ownership of issues through to resolution.\n, • Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgement, attention to detail, and structured problem-solving.\n, • Drive first-point-of-contact resolution wherever possible, escalating only when required and retaining ownership until full closure.\n, • Proactively manage daily open cases, ensuring timely follow-up, accurate outcomes, and strong client experience.\n, • Take full accountability for the quality, accuracy, and completion of all work, with performance measured across productivity, quality, and client outcomes.\n, • Operate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations.\n, • Demonstrate a continuous improvement mindset, identifying opportunities to improve service delivery, efficiency, and client experience.\n\n Experience & Capability \n\n • Experience in a client service or contact centre environment is essential.\n, • Comfortable operating in a performance-driven, regulated environment with clear standards and expectations.\n, • Confident working independently, managing workload under pressure, and making informed decisions.\n, • Strong written and verbal communication skills across multiple channels.\n, • Educated to secondary school level with equivalent experience.\n\n

Client Services Representative – Transfer Agency / Investment Services \n Manchester | 12-month contract | PAYE \n This is a contact centre role within a regulated financial services environment, supporting shareholder enquiries and investment services activity. \n Role details \n Job Title: Client Services Representative – Transfer Agency / Investment Services \n Location: Manchester \n Working pattern: Hybrid - 4 days onsite per week \n Contract: 12 months initial \n Rate:£25.11 per hour including holiday pay / £21.83 PAYE per hour \n Hours: Shift pattern between 8:30am – 6:00pm \n Training: Structured 4-week Transfer Agency training programme \n Important to note \n This is a predominantly phone-based contact centre role. \n You must be comfortable with: \n\n • Handling a high volume of shareholder/client calls\n, • Working across phone, email, webchat and written correspondence\n, • Working 4 days per week onsite in Manchester\n, • Shift patterns between 8:30am and 6:00pm\n, • A rota-based working pattern, including a rotating WFH day\n, • Working to quality, productivity and client outcome targets\n, • Completing a detailed 4-week training programme\n\n Once experienced, there may be some off-call casework, but the role should still be viewed as a call-centre-led client services position. \n What you’ll be doing \n You’ll act as a first point of contact for shareholder enquiries, supporting clients with account queries, trade-related requests, case investigations and issue resolution. \n Responsibilities include: \n\n • Handling shareholder enquiries across phone, email, webchat and written correspondence\n, • Executing telephone trades in line with client instructions and procedures\n, • Investigating account and statement discrepancies\n, • Managing open cases through to resolution\n, • Providing clear, confident and professional client support\n, • Working across multiple management companies and processes\n, • Escalating issues where required while maintaining ownership\n, • Delivering accurate work in a regulated, target-driven environment\n\n Ideal background \n This role would suit candidates with experience in: \n\n • Contact centre / call centre\n, • Financial services customer support\n, • Banking customer service\n, • Investment platform client services\n, • Shareholder services\n, • Transfer agency\n, • Pensions / wealth / insurance customer support\n, • Regulated case handling\n, • Payments or account servicing\n\n Key requirements \n\n • Previous client service or contact centre experience\n, • Comfortable in a phone-based role\n, • Strong written and verbal communication skills\n, • Good attention to detail\n, • Able to work under pressure and meet targets\n, • Comfortable working in a regulated environment\n, • Able to work 4 days onsite in Manchester\n, • Open to a 12-month contract\n

Contract Role – Client Services Representative (Investment Services) - Contact Centre – Manchester/Hybrid – 12 months initial – Inside IR35 PAYE \n \n Role Overview: \n\n • Job Title: Client Services Representative (Investment Services) - Contact Centre\n, • Location: Hybrid – 4 days onsite per week in Manchester\n, • Weekly rotating shifts between 8:30am and 6:00pm\n, • Contract Type: Contract \n, • Duration: 12months initial \n, • Rate: £25.11 per hour (inclusive of holiday pay)\n\n \n Key Responsibilities & Performance Expectations \n\n • Act as the primary point of contact for shareholder enquiries across phone, email, web chat, and written correspondence. The role is predominantly phone-based, with time split between live client interaction and independent case investigation.\n, • Deliver a consistently high-quality service in a fast-paced environment, managing client conversations confidently while working to demanding productivity and quality targets.\n, • Execute telephone trades accurately and efficiently, strictly in line with client instructions, regulatory requirements, and documented procedures.\n, • Handle both straightforward and complex shareholder queries, providing clear, confident technical support and taking ownership of issues through to resolution.\n, • Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgement, attention to detail, and structured problem-solving.\n, • Drive first-point-of-contact resolution wherever possible, escalating only when required and retaining ownership until full closure.\n, • Proactively manage daily open cases, ensuring timely follow-up, accurate outcomes, and strong client experience.\n, • Take full accountability for the quality, accuracy, and completion of all work, with performance measured across productivity, quality, and client outcomes.\n, • Operate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations.\n, • Demonstrate a continuous improvement mindset, identifying opportunities to improve service delivery, efficiency, and client experience.\n\n Experience & Capability \n\n • Experience in a client service or contact centre environment is essential.\n, • Comfortable operating in a performance-driven, regulated environment with clear standards and expectations.\n, • Confident working independently, managing workload under pressure, and making informed decisions.\n, • Strong written and verbal communication skills across multiple channels.\n, • Educated to secondary school level with equivalent experience.\n\n \n Please feel free to contact myself – Daisy Nguyen at Gibbs Consulting/Atrium UK for a confidential chat to know more details about the role. \n \n Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Software Sales / SaaS Sales \n Location: Home Based / Remote (Nottingham, East Midlands Region) \n Package: Basic Range £40-70K, OTE x2 (uncapped), Car Allowance & Benefits \n Wanted: \n\n • Experienced Software Solutions Sales professionals (either new business &/or account management).\n, • Who can show success in their current or recent software sales role.\n, • Software Sales background within any solution, sector or vertical\n\n What's in it for you? \n\n • I am an independent recruitment consultant with well over 20 years experience recruiting Software Sales professionals.\n, • I can often work proactively, specifically on your behalf, to help you find the exact role you are looking for.\n, • My approach can frequently "open doors" to roles outside of a traditional application route.\n, • Confidentiality - your CV will not be released to anyone without your express permission.\n, • There is of course no cost to you.\n\n If you are an experienced Software Sales professional and the above is of interest, then please send me your CV and I'll then contact you to discuss further. \n \n (nb for clarity, this advert is for my service, as outlined above, rather than for a specific vacancy).

The Pilot Group -Customer Service \n \n\n • £27,828 (+monthly bonus) DOE \n, • Central Manchester (10minutes walk from Victoria with free parking)\n, • Hybrid working - 3office days (mixture of 8:30am - 5:30, 9am - 6pm and 11am -8pm shifts) \n\n \n ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. \n \n The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them. \n \n ESL is headquartered in Manchester and operates with a strong international presence. It was founded by two female entrepreneurs 19 years ago (both are still in the business), and the company has 75 amazing people with brilliant skills. \n \n The Role - Customer Service \n \n The role will be working in our Customer Service Team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers. \n \n Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration. \n \n You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management. \n Essential Skills Customer Service \n \n\n • Excellent communication skills (including telephone skills)\n, • Organised\n, • Attention to detail\n, • Previous Customer Service experience\n, • Excel / data manipulation skills\n\n \n Location (Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station) \n Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow \n \n Benefits \n\n • 25 days holidays + bank holidays\n, • Holiday Purchase Scheme\n, • Life Assurance x 4 of your salary\n, • Health Shield – Cash plan, Thrive app, Employee Assistance Program, My GP anytime.\n, • Metro Money\n, • Location close to Manchester City Centre\n, • Free parking – first come first serve basis\n, • Enhanced maternity / paternity pay\n, • Annual Events including Christmas Party / Team Lunches\n\n Recruitment Agencies; \n \n The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV ‘sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction. \n \n

Customer Service Advisor\n \n Salary: £25,000 - £27,000 + (OTE £30,000) \n Job Type: Full-time, Permanent The Opportunity\n Do you thrive in a fast-paced environment where every conversation is different? \n We're looking for a confident and customer-focused Customer Service Advisor to join our growing team. This is a busy, high-volume contact centre where you'll be the first point of contact for customers, helping to resolve a wide range of enquiries while delivering an outstanding customer experience. \n No two days are the same, so you'll need to be a great communicator, enjoy problem-solving and remain calm under pressure. If you're someone who enjoys helping people and wants to build a long-term career within customer service, we'd love to hear from you. The Role\n As a Customer Service Advisor, you'll manage a high volume of inbound customer calls, providing efficient and professional support while ensuring every customer receives the best possible service. \n Your responsibilities will include: \n\n • Managing a high volume of inbound customer calls in a busy contact centre environment.\n, • Resolving customer queries efficiently while delivering an exceptional customer experience.\n, • Investigating customer issues and identifying the most appropriate solutions.\n, • Providing accurate information about products, services and customer accounts.\n, • Updating customer records accurately using internal CRM and business systems.\n, • Liaising with internal departments to resolve more complex enquiries.\n, • Working towards individual and team performance targets, including quality and customer satisfaction.\n, • Building positive relationships with customers through every interaction.\n, • Maintaining professionalism and a positive attitude during busy periods.\nWhat We're Looking For\n We're looking for someone who enjoys speaking with people, takes pride in delivering excellent service and is motivated to make a positive difference with every customer interaction. \n You'll ideally have: \n\n • Around 12 months' experience within a customer-facing role such as customer service, contact centre, retail, hospitality, reception or sales support.\n, • Excellent communication and active listening skills.\n, • A friendly, empathetic and professional telephone manner.\n, • The ability to remain calm and resilient in a fast-paced environment.\n, • Strong problem-solving skills and confidence making decisions.\n, • Good organisational skills with excellent attention to detail.\n, • Confidence using multiple computer systems and learning new software.\n, • A proactive attitude and the ability to work both independently and as part of a team.\nWhat's on Offer\n\n, • Competitive salary of £25,000 - £27,000.\n, • OTE of up to £30,000.\n, • Full training and ongoing development from day one.\n, • Genuine opportunities for career progression within the business.\n, • A supportive and collaborative team environment.\n, • Employee benefits package.\n, • Modern office with a positive and friendly working culture.\n\n If you're looking for your next challenge within a fast-paced customer service environment and want to join a business that values its people and supports career development, we'd love to hear from you.

Account Manager \n Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! \n \n Day-to-Day Responsibilities: \n\n • Provide an excellent customer service to our new and existing clients\n, • Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account\n, • Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce\n, • Contribute to the companies business goal of migrating all HRonline users to the new software system\n, • Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system\n, • Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline\n, • Ensure all Service Level Agreements are adhered to at all times.\n, • Meet and exceed all Key Performance Indicators\n, • Contribute to team targets, paying particular attention to customer experience and feedback.\n\n \n Key Requirements: \n\n • Required skills and experience\n, • Customer service experience is essential\n, • The ideal candidate will have experience of working in an out-bound, telephone based role\n, • Must have excellent listening skills and be able to communicate with clients and users of varying technical ability\n, • The ability to work in a fast-paced environment.\n, • Able to adapt to change\n, • Can take responsibility of own product knowledge\n, • Able to communicate at different levels throughout the business\n\n \n Benefits: \n\n • Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service\n, • Private health care cover after 5 years' service\n, • New business referral scheme\n, • Access to Health Shield\n, • Access to the EAP service\n, • Refer a friend scheme\n, • Paid birthday leave\n, • Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service\n, • Group life insurance\n, • Eye care contribution\n, • Free fruit (office-based staff)\n, • Travel Season Ticket loan scheme\n, • Milestone recognition\n, • Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements\n, • Pace health Club (situated in the park Inn) discounted gym membership and spa treatments\n, • Park Inn 20% off food and drink\n, • New Century food and drink discount\n, • Revolution De Cuba food and drink discount\n, • Cycle 2 Work scheme* after probationary period\n, • Free On site Gym\n, • Bright Exchange perks\n\n \n \n \n INDMANJ \n 50538LFR6 \n The Portfolio Group are acting on behalf of our client in recruiting for this position.

SEO Manager - Manchester - £32,000-£38,000A growing digital agency based in Manchester is looking for an experienced SEO Manager to join their team. They work with an exciting mix of clients across a range of sectors and are known for delivering results-driven digital strategies.If you're passionate about search, love getting into the detail and want to work somewhere that genuinely values your expertise, this could be a brilliant next step.What you'll be doing:Developing and executing SEO strategies across a portfolio of client accountsConducting technical SEO audits and implementing recommendationsKeyword research, on-page optimisation and content strategyBuilding and managing link acquisition campaignsMonitoring performance using tools such as Google Search Console, SEMrush or AhrefsReporting on results and presenting insights to clients and internal stakeholdersWhat we're looking for:2-4 years' experience in an SEO focused roleStrong technical SEO knowledgeProficient with SEO tools such as SEMrush, Ahrefs or Screaming FrogGood understanding of Google Search Console and GA4Agency background preferred but in-house consideredStrong communicator with the ability to explain SEO clearly to clientsSalary: £32,000-£38,000 DOELocation : Manchester - hybrid working availableInterested or know someone who'd be a great fit? Drop me a message or send your CV to - happy to have a confidential chat!TPBN1_UKTJ

We’re looking for friendly, professional Customer Service Advisors to join our team on a short-term contract to support a busy period. This is a fast-paced inbound customer service role where you’ll be the first point of contact for customers, providing exceptional service over the phone and via email. \n If you enjoy helping people, solving problems and delivering a great customer experience, we’d love to hear from you. \n Key Responsibilites: \n\n • Handle inbound customer calls and emails professionally and efficiently.\n, • Resolve customer enquiries at the first point of contact wherever possible.\n, • Accurately update customer records and maintain detailed notes.\n, • Escalate complex issues to the relevant teams when required.\n, • Meet individual and team service level targets.\n, • Deliver a positive and professional customer experience on every interaction.\n\n About You: \n\n • Previous customer service or contact centre experience.\n, • Excellent communication and listening skills.\n, • A positive, empathetic and professional telephone manner.\n, • Good IT skills and the ability to learn new systems quickly.\n, • Strong attention to detail and organisational skills.\n, • The ability to remain calm under pressure and manage multiple enquiries.\n\n What We Offer: \n\n • Competitive hourly rate up to £12.81 p/h\n, • Full training and ongoing support.\n, • Friendly and supportive team environment.\n, • Immediate start available.\n, • Opportunity to gain valuable customer service experience with a well-established organisation.\nDisclaimer\n Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.

Customer Care Advisor | Customer Service Advisor \n Manchester | Hybrid Working (3 days working from office) \n A growing and highly regarded organisation is seeking a Customer Care Advisor to join its customer experience team. \n This opportunity is ideal for a customer service professional who enjoys building relationships, resolving enquiries and delivering exceptional customer experiences. The successful candidate will become a trusted point of contact for customers, providing support, guidance and solutions across a variety of service related enquiries. \n The position offers long term career development within a professional environment that places customer satisfaction, service quality and employee development at the centre of its success. \n The Opportunity \n The Customer Care Advisor will play a key role in delivering an outstanding customer experience through telephone, email and digital communication channels. \n Working collaboratively with customers and colleagues across the business, you will manage enquiries, provide guidance, resolve issues and build long lasting relationships through exceptional service delivery. \n This is an excellent opportunity for an experienced Customer Service Advisor, Customer Support Advisor, Client Services Executive, Customer Experience Advisor or Contact Centre professional seeking career progression within a customer focused organisation \n Key Responsibilities \n\n • Deliver exceptional customer service across all customer interactions.\n, • Handle customer enquiries via telephone, email and written correspondence.\n, • Resolve customer issues effectively with a focus on first contact resolution.\n, • Build strong professional relationships through proactive communication and support.\n, • Work closely with internal departments to ensure a seamless customer journey.\n, • Maintain accurate customer records and administrative processes.\n, • Respond to customer queries in a timely and professional manner.\n, • Support continuous improvement initiatives and service excellence standards.\n, • Manage multiple priorities whilst maintaining exceptional attention to detail.\n\n The successful candidate will be able to demonstrate: \n\n • Excellent communication skills, both written and verbal.\n, • Strong relationship building abilities.\n, • A positive and professional approach to customer service.\n, • Resilience and the ability to remain calm under pressure.\n, • Exceptional organisational skills and attention to detail.\n, • The ability to manage multiple tasks effectively.\n, • A genuine passion for delivering outstanding customer experience\n\n Career Development and Progression \n This organisation is committed to investing in its people and providing genuine opportunities for long term career development. \n Employees benefit from structured training, ongoing personal development and clearly defined progression pathways designed to help individuals achieve their professional ambitions. \n Additional support is available for those pursuing professional qualifications, including financial assistance and up to six days paid study leave each year. \n Benefits \n The successful candidate will enjoy a comprehensive benefits package designed to support wellbeing, reward commitment and create an exceptional employee experience. \n\n • 24 days annual leave plus Bank Holidays, increasing with length of service.\n, • Your birthday off every year.\n, • Financial support towards professional qualifications.\n, • Up to six days paid study leave.\n, • Ongoing training and personal development.\n, • Clear career progression opportunities.\n, • Company social events, incentives and recognition programmes.\n, • Casual dress policy.\n, • Long service awards.\n, • Enhanced maternity and paternity benefits.\n, • Access to mental health support services and trained mental health first aiders.\n, • Personal accident insurance cover.\n, • Complimentary fresh fruit delivered twice each week.\n, • An award winning workplace culture recognised through Great Place to Work certification.\n\n

Due to continued expansion our client, a well-established and reputable travel company is actively seeking an experienced, self-driven and dedicated Travel & Tours Reservation Consultant to complement their supportive, energetic and mission-driven team. \n \n Reporting directly to the Sales & Operations Manager, key responsibilities will include: \n \n\n • Responsible for the day-to-day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing, and final documentation\n, • Use effective communication skills to build rapport with clients and exceed their expectations\n, • Ensure accurate, customer friendly documentation is sent to clients and suppliers in a timely manner\n, • Actively seek out customer feedback and make use of this to constantly improve our services and our customers’ ever-changing needs\n, • Understand the needs of customers and work to simplify the tour booking process wherever possible\n, • Maintain a good, up to date knowledge of key visits and optional extras for each destination to add value and margin wherever possible\n, • Build long term relationships and maximise the retention of clients through excellent customer service and product delivery\n, • Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible\n, • Work closely with the Product & Marketing Team to research, identify/add new visits and/or products to our portfolio and generate ideas for marketing and promotional activity\n, • Ensure the timely collection of due payments to maximise cash flow\n\n \n As a successful candidate you will have excellent customer service/sales experience and a background within the Travel industry or a genuine passion for travel, a natural communicator with a drive to succeed bringing energy, integrity and confidence to your work. \n Excellent presentation skills and confidence speaking to varied audiences, a results-orientated mindset and strong communication skills across phone, written proposals and live presentations are also essential with the ability to adapt your style to suit your target audience. \n \n In return you will be rewarded with a competitive salary, uncapped commission + company car, discounted holidays, staff incentives, ongoing training and excellent career progression with the opportunity to create life-changing experiences.

Your new company \n Hays are recruiting for a permanent client relationship manager based in Manchester City Centre. Our client is a growing and ambitious professional services organisation dedicated to delivering exceptional service and long-term value to its clients. Operating within a fast-paced environment, the business prides itself on accountability, efficiency, strong client relationships, and consistently delivering outstanding outcomes. Due to continued growth, they are seeking a proactive and commercially minded Client Relationship Manager to build and maintain strong client partnerships, ensuring an exceptional customer experience while identifying opportunities to further support clients' needs. \n This is a fully office-based role. \n Your new role \n As a Client Relationship Manager, you will act as the primary point of contact for a portfolio of clients, building trusted relationships and ensuring a consistently high level of service. You will work closely with clients to understand their requirements, proactively manage enquiries, and deliver solutions that strengthen long-term partnerships.This role would suit someone who thrives in a busy, client-focused environment, takes ownership of outcomes, and is passionate about delivering exceptional service while supporting business growth.Key Responsibilities \n\n • Build and maintain strong, long-term relationships with a number of clients.\n, • Act as the main point of contact for client enquiries, requests, and service-related matters.\n, • Conduct regular client reviews to understand business needs and identify opportunities for improvement.\n, • Ensure all client interactions are handled professionally, efficiently, and within agreed service standards.\n, • Manage a high volume of client communication via telephone, email, and virtual meetings.\n, • Resolve client queries and concerns promptly, escalating where necessary.\n, • Work collaboratively with internal departments to deliver effective solutions and excellent customer outcomes.\n, • Monitor client satisfaction levels and proactively address any areas for improvement.\n, • Identify opportunities to enhance client engagement, retention, and growth.\n, • Maintain accurate client records and management information.\n, • Support business development initiatives through referrals, cross-selling, and relationship expansion opportunities.\n, • Ensure compliance with company procedures and regulatory requirements.\n\n What you'll need to succeed \n\n • Previous experience in account management, customer success, or a client-facing role.\n, • Strong ability to build credibility and develop trusted client relationships.\n, • Excellent communication and interpersonal skills.\n, • Proven ability to manage multiple priorities within a fast-paced environment.\n, • Strong organisational skills and attention to detail.\n, • A proactive and solution-focused approach to problem-solving.\n, • Commercial awareness with the ability to identify opportunities to add value.\n, • Experience using CRM systems and Microsoft Office applications.\n, • Ability to work independently while contributing positively to a wider team.\n\n What you'll get in return \n\n • Competitive salary up to £40,000 depending on experience.\n, • Performance-related bonus scheme.\n, • Clear career progression opportunities.\n, • Ongoing professional development and training.\n, • Supportive and collaborative team culture.\n, • Modern Manchester office environment.\n, • Recognition and reward for high performance.\n, • Opportunity to join a growing and ambitious business with long-term career prospects.\n\n What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title \n Accounting Services Manager \n \n Location \n Manchester \n \n Salary \n £55,000 - £65,000 \n \n An exciting opportunity has arisen for an ACA or ACCA qualified Accounting Services Manager to join a Big 4 firm based in Manchester, with a strong reputation for delivering high-quality accounting and advisory solutions to a diverse portfolio of UK and international clients. \n \n This is an excellent opportunity for an experienced accounting professional looking to move into a varied client-facing role, working with businesses ranging from ambitious SMEs through to large multinational organisations. The successful candidate will play a key role in delivering outsourced accounting services, statutory reporting and technical accounting support, while also managing and developing a team. \n \n What you will be doing as an Accounting Services Manager \n \n\n • Managing the preparation and review of statutory financial statements under UK GAAP and IFRS.\n, • Delivering outsourced accounting services to a broad range of clients.\n, • Preparing and reviewing management accounts and bookkeeping assignments.\n, • Supporting clients through secondment assignments, providing experienced finance professionals where additional resource is required.\n, • Managing the delivery of statutory financial reporting for international groups with UK reporting requirements.\n, • Advising clients on statutory accounting compliance and financial reporting obligations.\n, • Identifying opportunities to improve clients' financial reporting processes and statutory reporting cycles.\n, • Building and maintaining strong client relationships while ensuring work is delivered to a consistently high standard.\n, • Supervising, coaching and developing junior members of the team.\n\n \n What you will need to succeed as an Accounting Services Manager \n \n\n • ACA or ACCA qualification (or an international equivalent).\n, • Previous experience gained within an accountancy practice or professional services environment.\n, • Strong technical accounting knowledge, including UK GAAP and IFRS, with an understanding of financial reporting principles.\n, • Exposure to US GAAP would be advantageous but is not essential.\n, • Excellent analytical skills and the ability to solve technical accounting issues.\n, • Strong Excel skills, with experience using a variety of accounting software packages being beneficial.\n, • Excellent communication and relationship-building skills.\n, • Previous experience managing, mentoring and developing team members.\n, • The ability to manage multiple client assignments and meet deadlines in a fast-paced environment.\n\n \n Why join this firm? \n \n\n • Exposure to a broad and prestigious client portfolio, including UK and international businesses.\n, • A varied role combining technical accounting, advisory work and client relationship management.\n, • Genuine opportunities for career progression within a growing and well-respected team.\n, • Ongoing technical training and professional development.\n, • Flexible and hybrid working arrangements.\n, • A competitive salary and comprehensive benefits package.\n\n \n What next? \n \n The client is keen to start interviewing NOW! So, if you are interested, please apply ASAP! \n \n \n \n As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Personal Advisor\n\n • £18.16 per hour\n, • Location: Manchester\n, • Job Type: Full-time\n\n Join the Leaving Care, Children’s & Education Services at Manchester City Council as a Personal Advisor. This role is crucial in supporting young people aged 16-25 who have been or are looked after by the council, assisting them in their transition to adulthood and independent living. Day-to-day of the role:\n\n • Manage a caseload of young people, maintaining accurate case records and undertaking statutory recordings.\n, • Contribute to and provide ongoing assessment for Pathway Plan Assessments, promoting full engagement of young people.\n, • Undertake assessments for young people resuming or wishing to resume education/training or those presenting with other support needs post 21 years.\n, • Work closely with young people to promote their welfare and ensure their views and wishes are considered in assessments, Pathway Plans, and reviews.\n, • Provide flexible advice, practical assistance, and support to enable successful transitions for young people.\n, • Coordinate the provision of services and ensure young people make use of such services.\n, • Identify and supervise the delivery of support packages for young people living in the community, in accordance with their pathway plan.\n, • Ensure young people receive appropriate financial support and assist them in developing financial management skills.\n, • Support young people in gaining access to appropriate accommodation.\n, • Work in partnership with a range of agencies to ensure an integrated, holistic response to meet the needs of young people.\nRequired Skills & Qualifications:\n\n, • Strong interpersonal, analytical, and communication skills.\n, • Proficiency in planning, organising, problem-solving, and decision-making.\n, • Effective administrative skills and the ability to maintain administration systems in a changing environment.\n, • IT proficiency in multiple applications and systems.\n, • Understanding of relevant legislation and statutory guidance including the Children Act 1989, Children (Leaving Care) Act 2000, and related regulations.\n, • Full driving license and access to a vehicle on a daily basis.\n, • Willingness to consent to and apply for a DBS check.\n, • Required to work flexible hours between 08:00 - 20:00, Monday to Friday.\n\n To apply for the Personal Advisor position, please submit your CV detailing your relevant experience and why you are interested in supporting young people in their transition to adulthood.

An accountancy practice based in Oldham is seeking a Manager to join their expanding business. The business mainly undertakes accounts preparations, tax and advisory and has a strong presence throughout the North West. \n You will provide a key role in the accountancy practice, managing members of staff, ensuring their development and the business continues to achieve continued growth. You will be expected to provide a significant link to the partners whilst willing to undertake assignments when necessary. Additionally, you will use your knowledge and experience to aid the practice to effectively and efficiently manage work-flow and new assignments in the business. \n Previous managerial or supervisory experience ideally from an accountancy practice business will be required for this position. Excellent communication and organisation skills compiled with the ability to achieve success through people. Ideally a Qualified Accountant although not a prerequisite, you must have several years’ experience within an accountancy practice. \n This is an exceptional opportunity for an individual to join an expanding business and have significant responsibility within a forward thinking accountancy practice. Excellent benefits are on offer for the successful person including flexitime, working from home, pension scheme, private healthcare and share opportunity. \n

Our client Manchester City Council is looking for a Personal Advisor to join their Leaving Care team. \n Role Portfolio: \n The Leaving Care Service provides a statutory service to young people aged between 16-25 years who have been, or are Looked After by Manchester City Council. \n The Leaving Care Team is committed to ensuring young people: \n\n • Prepared and supported to live independently\n, • Have improved access to education, employment and training\n, • Experience stability in their lives, and feel safe and secure\n, • Receive improved access to health support\n, • Achieve financial stability\n\n The Personal Advisor will play a key role in supporting young people with their transition to adulthood and assist them to live an independent life in their community. \n Key Responsibilities include: \n\n • To manage a caseload and keep accurate case records of work with young people and undertake statutory recordings.\n, • To contribute to Pathway Plan Assessment and provide ongoing assessment promoting young people's full engagement to inform Pathway Planning.\n, • To undertake assessments of young people resuming or wishing to resume education/ training or presenting with other support needs post 21 years.\n, • To work with young people to promote welfare and ensure that their views and wishes are considered when undertaking assessments, developing Pathway Plans and reviews.\n, • To work in a flexible manner to provide advice, practical assistance and support to young people to enable successful transitions.\n, • To coordinate the provision of services and to take reasonable steps to ensure that the young person makes use of such services\n, • To identify packages of support for young people living in the community and supervise and monitor the delivery of tasks in accordance with the pathway plan to meet young person's needs.\n, • To ensure that young people receive appropriate financial support and work with young people to develop their financial management skills with a view to them becoming responsible for their own budget.\n, • To advise and practically support young people to gain access to appropriate accommodation\n, • To work in partnership with a range of agencies to ensure young people receive an integrated, holistic response to meet their needs\n\n Benefits of working with Remedy \n\n • A personal one-one service from your highly experienced dedicated consultant.\n, • Top tier supplier across London giving us first access to jobs\n, • Referral bonus - up to £250* per person placed.\n, • Double payrolls each week.\n\n \n *Terms & Conditions apply \n You will be required to fully register with Remedy for all locum positions. \n Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.

Are you currently working in an operational or support-focused role and ready to step into a position with greater influence and responsibility? If you enjoy coordinating stakeholders, improving service delivery, and keeping complex operations aligned, this could be your next move. \n \n Here at GXO, we are currently recruiting for an Operations Support Manager to join our team supporting our Manchester Airport contract. As Operations Support Manager, you’ll be the key link between retail and F&B concessions and logistics and terminal teams, driving clear communication and strong stakeholder relationships. You’ll track service performance, capture feedback, and turn insight into action, improving coordination and service delivery across a fast-paced airport operation. \n \n This is a full time, permanent position, working Monday to Friday, between the hours of 06:00 – 14:00 with some flexibility required to meet operational requirements. \n \n Pay, benefits and more: \n \n We are offering a competitive salary of up to £36,000.00 per annum and 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance. Your benefits package includes a company sponsored pension scheme, private medical and dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more. \n \n What you’ll do on a typical day: \n \n\n • Support the management of GXO operational staff, including performance, attendance, recruitment, onboarding, and development\n, • Apply company policies consistently and support people management processes, including performance and disciplinary matters where required\n, • Act as a key link between retail partners and GXO operations, building strong relationships and proactively managing service expectations\n, • Coordinate day-to-day activity between Terminal operations and the Consolidation Centre, ensuring priorities are delivered efficiently\n, • Identify improvement opportunities and contribute to enhancing processes, communication, and service delivery\n, • Work with senior leaders to evolve the role and promote a culture of accountability and continuous improvement\n\n \n What you need to succeed at GXO: \n \n\n • Experience in a people management or supervisory role within an airport environment (preferred), operations, logistics, retail, or a multi-site environment\n, • Strong communication and interpersonal skills, with confidence dealing with internal and external stakeholders\n, • Proven ability to manage staff performance, attendance, and day-to-day operational issues\n, • Strong customer service mindset with problem-solving ability\n, • Exposure to compliance, audits, or regulated environments\n\n \n We engineer faster, smarter, leaner supply chains. \n \n \n GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. \n \n The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

Client Relationship Manager \n Manchester City Centre - office based \n £35,000 - £40,000 basic + bonus \n \n Are you ready to make a significant impact in the finance industry? Our client, a leading organisation based in the City Centre of Manchester, is seeking a passionate Client Relationship Manager to join their dynamic team on a permanent basis. If you're enthusiastic about helping clients achieve their financial goals, this role is for you! \n This role is working for a start up so we are looking for proactive, driven and motivated individuals who want to grow with the business. \n About the Role: \n As a Client Relationship Manager, you'll be the cornerstone of our client journey. Your mission? To ensure every interaction is warm, professional, and reassuring-from the very first enquiry to the later stages of the financial planning process. Here's what you can expect: \n\n • Build Trust: Establish meaningful relationships with clients by understanding their needs and providing guidance every step of the way.\n, • Deliver Excellence: Coordinate with Financial Advisers and the wider team to ensure a seamless and outstanding client experience.\n, • Keep Clients Informed: Arrange key meetings and keep clients updated on progress, reflecting our commitment to service and professionalism.\n\n What We're Looking For: \n We value attitude over experience! You'll thrive in this role if you: \n\n • Are process-driven and always looking for ways to improve.\n, • Show resilience and maintain a positive attitude in challenging situations.\n, • Possess strong problem-solving skills to find customer-focused solutions.\n, • Have excellent intuition to understand and adapt to client needs.\n, • Enjoy collaborating with a team to contribute to shared success.\n, • Are an excellent communicator, both verbally and in writing.\n, • Have a natural sales mindset, with the confidence to close opportunities and handle objections professionally.\n, • Maintain the highest levels of professionalism, acting with discretion and integrity.\n, • Thrive in a fast-paced environment, balancing priorities and meeting deadlines.\n, • Take ownership of your work, ensuring high-quality outcomes.\n, • Are adaptable, embracing change and responding positively to new challenges.\n\n Your Experience: \n Previous experience in a client-facing, sales, or account management role is essential. You should have a proven ability to manage multiple tasks, communicate confidently via phone and email, coordinate appointments, and deliver exceptional service. Experience in a structured, process-driven environment where accuracy and attention to detail are key will set you up for success. \n What's in it for You? \n Join our client's committed team and enjoy a competitive salary ranging from £35,000 to £40,000 per annum. In addition to a supportive work environment, you'll benefit from: \n\n • Health Insurance: Comprehensive health coverage for peace of mind.\n, • Pension Contribution Matching: Secure your future with our generous pension scheme.\n, • Bonus Opportunities: Your hard work deserves to be rewarded!\n\n \n Please send your cv to or call \n Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! \n \n \n Job Summary: \n As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. \n Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients \n Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. \n Reporting to the Head of activation & Engagement. \n \n Day-to-day responsibilities include, but not limited to the below: \n\n • Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey\n, • Develop and guide the Activation Team to deliver minimum 80% activated clients.\n, • Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion.\n, • Develop and execute comprehensive onboarding strategies to drive customer activation and engagement\n, • Collaborate with cross-functional teams to design and implement onboarding programs\n, • Create engaging content, including email campaigns, tutorials, and guides to support onboarding\n, • Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes\n, • Manage and track key performance indicators (KPIs) to measure onboarding success within your team.\n, • Provide exceptional customer support and address customer concerns in a timely and professional manner\n, • Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve.\n, • Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement.\n, • Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development.\n, • Manage and track client journey and suggest and implement change to support adoption of the product and software.\n, • Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives.\n\n \n Requirements: \n\n • Strong understanding of customer onboarding principles and best practices\n, • Excellent communication, project management, and analytical skills\n, • Ability to work in a fast-paced environment and prioritize multiple tasks\n, • Team management of 2 years\n, • Proficiency in CRM software and data analysis tools\n\n \n Benefits \n\n • Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales)\n, • Private health care cover after 5 years' service\n, • New business referral scheme\n, • Access to Health Shield\n, • Access to the EAP service\n, • Refer a friend scheme\n, • Paid birthday leave\n, • Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service\n, • Group life insurance\n, • Eye care contribution\n, • Free fruit (office-based staff)\n, • Travel Season Ticket loan scheme\n, • Milestone recognition\n, • Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements\n, • Pace health Club (situated in the park Inn) discounted gym membership and spa treatments\n, • Park Inn 20% off food and drink\n, • New Century food and drink discount\n, • Revolution De Cuba food and drink discount\n, • Cycle 2 Work scheme* after probationary period\n, • On site Gym\n, • Bright Exchange perks\n\n \n \n 51976LF \n INDMANS \n The Portfolio Group are acting on behalf of our client in recruiting for this position.

Entry Level Sales Assistant \n No Experience Required (Full Comprehensive Training Provided) - Central Manchester \n Please Note: Candidates must be eligible for full-time work with no restrictions.This role is not suitable for students or current international students. \n Are you ready to join a dynamic company where you can grow and thrive \n Our client is offering more than just a job! They're offering the chance to kick-start your career in a fast-paced, supportive and rewarding sales environment where hard work is recognised and progression is genuinely achievable. \n Based in Central Manchester, this well-established and growing sales and marketing company is expanding its customer-facing team due to continued success. They're looking for enthusiastic, motivated individuals to join their face-to-face field sales campaigns on a full-time equivalent basis. \n Whether you're starting your career or looking for a fresh challenge, full training is provided from day one, so no previous experience is necessary. \n What They're Looking For \n\n • Full-time availability of 4–5 full days per week (Monday–Saturday).\n, • Excellent English communication and interpersonal skills.\n, • A positive attitude and willingness to learn.\n, • Confidence working independently as well as within a supportive team.\n, • A passion for delivering outstanding customer experiences.\n, • Previous experience in retail, hospitality, customer service or other people-focused roles is welcomed but not essential.\n\n What You'll Receive \n\n • Immediate starts available.\n, • Full client and product training from day one.\n, • Ongoing coaching and development in sales, communication and customer service.\n, • Weekly pay through an uncapped commission structure with additional performance incentives.\n, • Regular team socials, monthly office activities and company events.\n, • A fun, energetic and supportive working environment with genuine opportunities for career progression.\n\n No previous sales experience is required. Applicants from a variety of backgrounds often thrive in this opportunity, including customer service, retail, hospitality, warehouse, call centres, bar work, marketing, front of house, direct sales, field sales, canvassing and other customer-facing positions. If you enjoy working with people and are eager to develop new skills, we'd love to hear from you. \n Successful applicants will join the client on a subcontracted basis. Earnings are commission-based, with additional performance incentives available, giving you the opportunity to increase your income based on your results. \n If this sounds like the opportunity you've been looking for, submit your up-to-date CV today. The recruitment team will review applications and contact shortlisted candidates as soon as possible. \n Please Note: This opportunity requires full-time equivalent availability of 4–5 full days per week (Monday–Saturday) and is not suitable for candidates currently in education (school, college or university) or current international students. \n Roles are based in Central Manchester. \n *Please note, by applying to this advert, you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

Customer Service Administrator \n £26,500 \n Worsley Area \n Rapidly Growing Business \n \n We are looking for a proactive and organised Customer Service Administrator to join this fast- growing business. You will be responsible for providing administrative support to ensure customer enquiries are resolved efficiently. You will have excellent communication skills, strong attention to detail, and a customer-first approach. \n Key Responsibilities for the Customer Service Administrator job will include: \n\n • Assist with general administrative duties to support the customer service team.\n, • Deal with customer enquiries via email, live chat, and social media in a professional and timely manner.\n, • Process returns and refunds in line with company policies.\n, • Investigate delivery issues with courier partners and provide customers with updates.\n, • Liaise with the warehouse regarding missing, damaged, or incorrect items.\n, • Maintain accurate customer records and update internal systems.\n, • Escalate complex customer issues to the relevant departments when required.\n\n Key Skills required for the Customer Service Administrator job will include: \n\n • Previous experience in e-commerce customer service or administrative role.\n, • Excellent written and verbal communication skills.\n, • Strong organisational skills with the ability to prioritise workload.\n, • High level of accuracy and attention to detail.\n, • Confident using Microsoft Office, particularly Outlook, Excel, and Word.\n, • Experience using customer service platforms such as Zendesk or similar.\n\n \n Customer Service Administrator | Worsley Area | £26,500 \n \n Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful. \n By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website \n \n

Account ManagerSalary: £35,000 - £40,000 + Bonus (OTE £60,000-£65,000)Location: Manchester City Centre - Fully Office BasedContract: PermHours: Mon-Thur (09:00-17:30) Fri (09:00-17:00) \n Build relationships. Make a difference. Grow your career. \n We're working with one of the UK's fastest-growing financial planning businesses, helping make expert financial advice accessible to everyone. \n This is an exciting opportunity to join a business that's investing heavily in its people. You'll receive full training, support towards professional qualifications and clear career progression, all while working in a collaborative, high-performing team. \n If you enjoy building relationships, thrive in a client-facing environment and want a role where you can genuinely help people, we'd love to hear from you. \n The Role \n As a Account Manager, you'll be the first point of contact for clients, guiding them through their financial planning journey and ensuring they receive an outstanding experience from start to finish. \n Working closely with Financial Advisers, you'll build trusted relationships, coordinate appointments and keep clients informed every step of the way. You'll also identify opportunities, overcome objections confidently and help clients feel comfortable making important financial decisions. \n Key Responsibilities \n\n • Be the first point of contact for new and existing clients.\n, • Build strong, long-lasting client relationships.\n, • Guide clients through the financial planning process.\n, • Arrange appointments with Financial Advisers.\n, • Keep clients updated throughout their journey.\n, • Work closely with advisers and internal teams to deliver an excellent client experience.\n, • Manage a busy workload while maintaining accuracy and attention to detail.\n, • Handle objections confidently and convert opportunities.\n, • Ensure all client information is managed professionally and confidentially.\n\n About You \n We're looking for someone who enjoys working with people and has experience in a client-facing role. \n You'll ideally have: \n\n • Experience in account management, client relationship management or sales.\n, • Excellent communication skills, both over the phone and by email.\n, • A confident, professional and personable approach.\n, • Strong organisational skills with the ability to manage multiple priorities.\n, • Experience working in a fast-paced environment.\n, • A commercial mindset with the confidence to identify and convert opportunities.\n, • A positive attitude and a genuine desire to deliver excellent customer service.\n\n What's in it for you? \n\n • £35,000-£40,000 basic salary\n, • Monthly bonus with realistic OTE of £60,000-£65,000\n, • Private healthcare\n, • Profit share scheme\n, • 8% employer pension contribution\n, • Death in service cover\n, • Fully funded professional qualifications\n, • Ongoing training and genuine career progression\n, • Modern Manchester City Centre offices\n\n If you're interested in the role, then please apply below. \n Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

We are recruiting on behalf of a growing and ambitious organisation based in Manchester. With a strong reputation for delivering an exceptional experience to its customers, this business is investing in its customer support function to match the pace of its growth and ensure every customer interaction reflects the high standards the organisation is known for. \n This is a business that genuinely values its people and understands that great customer support is not a cost centre — it is a competitive advantage. You will be joining a team that is passionate, driven, and committed to doing things properly. \n \n About the Role \n We are looking for an experienced and proactive Customer Support professional to join the team and play a central role in delivering an outstanding customer experience. Whether you are resolving queries, improving processes, or working cross-functionally to ensure customers get the best possible outcome, you will be someone who takes real pride in the quality of every interaction. \n This is a role with genuine scope. As the business continues to scale, there is a clear opportunity for the right person to grow their responsibilities, develop their career, and have a meaningful impact on how the customer support function evolves. \n \n Key Responsibilities \n\n • Serving as the primary point of contact for customer enquiries, resolving issues efficiently and professionally across phone, email and live chat channels\n, • Taking ownership of complex or escalated customer cases and seeing them through to resolution\n, • Building and maintaining strong relationships with customers, ensuring they feel valued and supported at every touchpoint\n, • Identifying recurring issues or patterns in customer feedback and working with internal teams to address root causes\n, • Contributing to the development and improvement of customer support processes, documentation and FAQs\n, • Collaborating with sales, operations and product teams to ensure a seamless customer experience end to end\n, • Tracking and reporting on key customer support metrics, including response times, resolution rates and customer satisfaction scores\n, • Supporting the onboarding of new customers and ensuring they get off to the best possible start\n\n \n What We Are Looking For \n We are looking for someone who is genuinely customer-obsessed — someone who does not just close tickets but takes real ownership of the customer relationship and cares about the outcome. You will be calm under pressure, solutions-focused, and able to communicate clearly and empathetically with a wide range of people. \n The ideal candidate will have: \n\n • Proven experience in a customer support, customer success or client services role — ideally three or more years\n, • Excellent written and verbal communication skills, with a professional and approachable manner\n, • Strong problem-solving ability and a proactive approach to resolving issues before they escalate\n, • Experience working with CRM or customer support platforms such as Zendesk, HubSpot, Intercom or similar\n, • The ability to manage a varied workload, prioritise effectively, and remain composed when things get busy\n, • A collaborative mindset and the ability to work effectively across teams\n, • Experience in a fast-growing SME or tech-enabled business is a strong advantage\n\n \n What Is on Offer \n\n • Salary of £37,000 – £40,000 per annum, depending on experience\n, • Hybrid working with flexibility around office attendance in Manchester\n, • A supportive, people-first working culture where your contribution is genuinely recognised\n, • Real opportunity to shape and grow the customer support function as the business scales\n, • Career development and progression as the organisation continues to expand\n, • A varied, fast-paced role where no two days are the same\n\n \n How to Apply \n This vacancy is being managed exclusively by Consula, the official hiring partner for this role. All applications must be submitted via Consula. \n Please create or log in to your Consula profile and apply with your up-to-date CV and a brief covering note outlining your relevant experience. Suitable candidates will be contacted promptly and shortlisted for interview. \n Applications submitted outside of Consula will not be considered. \n

Customer Service Officer \n\n • Job Type: Temporary Part-time, Hybrid\n, • Location: Manchester, M15 5GX\n, • Duration: Till 31/03/2027\n, • Pay: £15.93 per hour PAYE\n, • Working Hours: Saturday 10:00am - 8:00pm and Sunday 12.30pm - 8.00pm each week\n\n Manchester City Council are seeking an Emergency Response Coordinator to serve as the first point of contact for statutory emergency services and handle various emergency situations. This role is crucial in managing responses to major incidents, extreme weather events, and other emergencies within the city. The successful candidate will be passionate about delivering exceptional customer service and must be prepared to work in a dynamic, fast-paced environment. \n Day-to-day of the role: \n\n • Act as the first point of contact for statutory emergency services including police, ambulance services, hospitals, and other stakeholders.\n, • Handle calls for the Emergency Control Team (ECT), dealing with major city incidents such as civil contingencies, fires, and road traffic incidents.\n, • Manage Housing Emergency Repairs (HERO) contacts, ensuring timely and effective response to housing repair emergencies.\n, • Provide initial response and coordination for social care emergencies, including child protection issues, homelessness, mental health assessments, and safeguarding.\n, • Work closely with team leaders and undergo comprehensive training in all aspects of social care, transitioning to Out of Hours shifts based on skill competency and team leader assessment.\n, • Maintain high standards of customer service, ensuring a positive experience for all residents, stakeholders, and partners.\n\n Required Skills & Qualifications: \n\n • Ability to handle both written and telephone communications effectively.\n, • Must have a suitable, private environment for working from home.\n, • Strong interpersonal skills and the ability to work effectively in a team.\n, • Resilience and flexibility to manage emergency situations effectively.\n, • Passion for delivering excellent customer service.\n, • Training will be provided, so willingness to learn and adapt is crucial.\n\n If you are interested in this role, please apply using your latest CV! and a Reed Consultant will be in touch! \n

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Las

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Turkish Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139464 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Turkish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Turkish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 9am – 5pm. The Person: • Fluent or Professional level Turkish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Business travel consultant - required for this established expanding business travel company They are looking for a business travel consultant or Corporate travel consultant with Amadeus to work on a variety of corporate accounts and will pay up to £33,000 to work from home Business travel consultant duties: Working on a variety of accounts handling UK, European and Worldwide business travel arrangements Booking flights, car hire and hotels Providing visa advise Working to the clients travel policy finding the most cost-effective travel option available Making changes and amendments and reissues through to ticketing Business travel consultants’ skills required: Business travel consultant experience from a TMC background Strong GDS knowledge on Amadeus Other info: Monday - Friday 9.00am – 5.30pm, Fully homeworking This is a great opportunity to work hands on with a friendly Independent homeworking team Can be requested up to 6 shifts per year to cover emergencies If you are interested in this Business Travel consultant role please call Kelly on (phone number removed) and send your up to date cv to (url removed) quoting ref: KR60686

Account Manager – Managed IT Services Manchester £35,000+ Basic Salary + Uncapped Commission + Benefits Aztrum Recruitment is partnering with a growing and highly respected Managed Service Provider that delivers proactive IT support, Microsoft solutions, cyber security, cloud infrastructure and strategic IT consultancy to businesses across the UK. The business is known for its customer-first approach, long-term client partnerships and delivering technology solutions that help organisations grow with confidence. Due to continued expansion, they're looking for an ambitious Account Manager to join their Manchester team. This is an excellent opportunity for someone with MSP or IT solutions experience who enjoys developing existing client relationships, identifying new opportunities and delivering exceptional customer service. The Role As an Account Manager, you'll manage a portfolio of existing customers, acting as their trusted technology advisor while driving account growth through cross-selling and upselling managed IT services and solutions. You'll work closely with technical consultants and service delivery teams to ensure customers receive outstanding support while identifying opportunities to introduce services such as Microsoft 365, cyber security, cloud solutions, infrastructure upgrades and IT strategy. Key Responsibilities Manage and develop a portfolio of existing business accounts. Build strong, long-term customer relationships. Identify opportunities to upsell and cross-sell managed IT services and solutions. Conduct regular customer reviews and account planning meetings. Produce quotations and manage proposals through to completion. Collaborate with technical teams to deliver exceptional customer experiences. Achieve revenue and growth targets while maintaining high customer satisfaction. Keep CRM records accurate and up to date.Requirements Previous experience as an Account Manager within an MSP, IT reseller or technology solutions provider. Strong knowledge of managed IT services, Microsoft technologies, cloud or cyber security solutions. Excellent relationship-building and communication skills. Commercially driven with a consultative sales approach. Experience managing renewals, account growth and customer retention. Full UK driving licence preferred.What's On Offer £35,000+ basic salary. Uncapped commission structure. Career progression within a growing technology business. Ongoing training and professional development. Supportive and collaborative working environment. Company benefits package.To Apply send your CV to or call Kylie on (phone number removed)