Customer Service jobs in Manchester - Page 2Create job alerts

Our Major Projects team are recruiting 1x Plant Operator (360 + Telehandler) for work in Central Manchester starting Immediately.\n\nPlease note that there is no site car-park. There is a car park opposite the site (£8 per day).\n\nJob Details\n\n * Location: Manchester (M1)\n\n * Start: Immediate\n\n * Duration: Approx. 7-8 weeks\n\n * Hours: 07:30-17:00 (9hrs paid) per day (Mon-Fri)\n\n * Rates: Negotiable hourly rate\n\n * Duties: Working on a civils/groundworks project\n\nEssential requirements\n\n * CPCS/NPORS (360 + Telehandler)\n\n * Checkable work references\n\nTo Apply\n\nClick Apply Now below to submit your information, or call/text/WhatsApp PSI Global - (phone number removed)

Are you an experienced Corporate Account Manager, currently working for a Business Travel Company but looking for a new challenge? Are you looking to bring your extensive experience to a leading independent Travel Management Company to help with their expansion? This is a fantastic opportunity for you to move into a role where you can progress and further your career. My client is seeking someone with the ability to provide their clients with a service, overseeing all aspects of their travel business as well their annual spend. They are offering an exceptional basic with excellent benefits!\n\nKey Responsibilities:\n\nActing as the primary contact, developing and maintaining client relationships\nWorking closely with departmental managers and their teams, ensuring the best practices are followed at all times.\nLiaising with clients, identifying travel needs as well as defining policies and procedures.\nImplementing and delivering effective Demand Management solutions.\nOrganising and attending client meetings as required.\nInitiating weekly contact with key clients.\nProviding benchmarking and MI reports for clients as well as providing suggestions with regards to travel policies where required.\nAssisting in supplier negotiation and delivery of supplier programs\nCommunicating product news and industry developments to clients and key Managers either via the website or by newsletter.\nOngoing maintenance and updating of CRM databases as required.\nInvolvement with tender writing and client presentations for new businessSkills Required:\n\nExcellent communication and presentation skills both written and oral\nHighest levels of customer care\nThorough knowledge of the corporate travel industry and proven track record in Account Management.\nFluent English (spoken and written), additional European languages would advantageous\nGood GDS knowledge as well as on-line tools\nMicrosoft Office suite & MI reporting tools\nOutgoing personality yet approachable with the ability to show empathyBenefits:\n\nRemote working\nGreat company perks\nCompetitive package\nDiscounted travel/airfaresInterested? \n\nPlease call Gemma on (phone number removed) or email me - or click on APPLY NOW

The Customer Service Manager will oversee and enhance customer service processes within the financial services sector, ensuring a high-quality experience for clients. This role is ideal for someone with a strong background in managing teams and improving service delivery standards.\n\nClient Details\n\nOur client is a well-established organisation in the financial services sector, known for its commitment to delivering exceptional customer experiences. As a medium-sized company, they offer a collaborative and professional work environment.\n\nDescription\n\nLead, coach, and develop a team of up to 20 customer service/support colleagues, promoting a high-performance, customer-focused culture\nSet clear objectives, monitor performance, and deliver regular 1:1s, appraisals, and development plans\nDevelop and implement customer experience strategies aligned with business objectives and FCA requirements\nContinuously review and optimise customer journeys to improve satisfaction, retention, and outcomes\nLeverage customer feedback, complaints data, and insights to drive ongoing improvements\nEnsure full compliance with FCA regulations, including Consumer Duty and Treating Customers Fairly (TCF)\nFoster a strong compliance culture, ensuring team understanding of regulatory obligations and customer outcomes\nMonitor customer interactions to ensure adherence to policies, scripts, and regulatory standards\nOwn and drive fair, consistent, and effective customer outcomes\nOversee complaint handling in line with FCA DISP rules and internal SLAs\nImplement and manage quality assurance frameworks to enhance service standards\nMonitor, analyse, and report on key KPIs (e.g., CSAT, NPS, first contact resolution, complaint volumes)\nUse MI to identify trends, inform decisions, and improve performance\nIdentify inefficiencies and implement improvements to enhance customer and colleague experience\nCollaborate with cross-functional teams (Compliance, Risk, Operations, Product) to deliver change initiatives\nIdentify, assess, and mitigate operational and conduct risks within the customer experience function\nAct as a key liaison for internal stakeholders, including Compliance, Risk, and senior leadership\nCommunicate effectively across the organisation to align on customer experience priorities and regulatory expectationsProfile\n\nA successful Customer Service Manager should have:\n\nProven experience in managing customer service teams within the financial services or a regulated industry.\nStrong understanding of customer service principles and best practices.\nExcellent problem-solving and decision-making skills.\nAbility to analyse data and implement effective solutions.\nOutstanding communication and interpersonal skills.\nCommitment to delivering exceptional customer experiences.Job Offer\n\nCompetitive salary .\nPermanent role within the financial services industry.\nOpportunities for professional growth and development.\nSupportive and collaborative company culture.\nBased in a convenient location with excellent transport links.If you are a motivated Customer Service Manager looking to make a positive impact, we encourage you to apply. This is an excellent opportunity to further your career in the financial services sector

Customer Experience Team Manager\nSalary: £37,000-£40,000 (dependent on experience)\nHours: Monday to Friday, full time\nAbout the role\nWe're looking for an experienced Customer Experience Team Manager to lead and develop a high‑performing team of customer experience agents within a regulated environment. This is a hands‑on leadership role where accountability, coaching, and service quality are key.\nYou will be responsible for driving performance, ensuring regulatory compliance, and delivering consistently high standards of customer service.\nKey responsibilities\n * Lead, motivate, and manage a team of 12-14+ customer experience agents\n * Set clear expectations and hold team members accountable for performance and conduct\n * Coach, support, and develop team capability through regular feedback and performance reviews\n * Ensure all activity is compliant within an FCA‑regulated environment\n * Monitor customer interactions to ensure adherence to the Consumer Rights Act\n * Manage performance metrics, quality standards, and customer outcomes\n * Support wider business objectives by maintaining strong engagement and morale within the team\nAbout you\nYou'll be a confident and experienced people manager who is comfortable giving direction, making decisions, and addressing underperformance when needed.\nEssential experience:\n * 18+ months' experience in a people management role within the same organisation\n * Proven experience managing 12-14 or more customer experience agents\n * Experience working in an FCA‑regulated environment\n * Solid understanding of the Consumer Rights Act\n * Confident communicator with a clear and supportive leadership style\n * Comfortable holding individuals accountable while maintaining a positive team culture\nWhat's on offer\n * Competitive salary of £37,000-£40,000, depending on experience\n * Stable Monday to Friday working hours\n * Opportunity to manage and shape a well‑established team\n * Supportive environment with scope to make a real impact\nCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Gifting & Homewear | Buyer / Account Manager | Greater Manchester | £45,000 - £50,000 \n\nThe Opportunity:\n\nWe're looking for a commercially driven Buyer / Account Manager to take ownership of a homeware and gifting category within a fast-paced, growing business.\n\nThis is a hybrid role in terms of skillset; combining buying, product development, trading, and account management. You'll sit at the centre of the product function while also acting as the key link to retail partners, ensuring ranges are not only commercially successful but also aligned to brand vision and customer needs.\n\nThe Role:\n\nYou will own your categories end-to-end; from initial concept and range building through to launch, trading, and ongoing account performance.\n\nWorking cross-functionally with Design, Product Development, and Merchandising, you'll ensure ranges are cohesive, commercially balanced, and delivered on time. At the same time, you'll build and manage relationships with wholesale partners, tailoring product offers to maximise opportunity and performance.\n\nThis role requires someone who is equally comfortable in the detail of product as they are in front of clients, driving conversations and representing the brand with confidence.\n\nKey Responsibilities\n\nBuying, Product & Trading\n\nOwn and develop a commercially balanced homeware & gifting range, with clear price architecture\n\nLead product development from concept through to final delivery\n\nBrief design and product teams to ensure ranges are aligned to trends, customer needs, and brand positioning\n\nMonitor daily and weekly sales, making agile trading decisions to maximise performance\n\nConduct competitor analysis and market research to identify new opportunities\n\nManage the full product lifecycle including sampling, costing, and production handover\n\nNegotiate cost prices, lead times, and supplier terms to optimise margin and delivery\n\nAccount Management & Wholesale\n\nAct as the key point of contact for retail partners and wholesale accounts\n\nBuild strong, long-term relationships with buyers and key stakeholders\n\nTailor product ranges to suit individual account needs and customer profiles\n\nIdentify opportunities to grow accounts, increase spend, and improve category performance\n\nCollaborate with internal teams to ensure seamless delivery of ranges across all channels\n\nRepresent the brand in meetings, trade shows, and key presentations\n\nCollaboration & Delivery\n\nAct as the central link between Design, Merchandising, and Product teams\n\nEnsure all teams are aligned on timelines, product direction, and commercial goals\n\nMaintain accurate product and costing data across internal systems\n\nKeep supply chain moving, tracking stock and ensuring on-time delivery\n\nAbout You\n\nBackground in Buying, Category Management, Product Development, or Account Management\n\nExperience within homeware, gifting, lifestyle, or consumer goods\n\nProven ability to build, launch, and trade a range end-to-end\n\nStrong commercial acumen with confidence in pricing, margins, and negotiations\n\nComfortable using data daily to inform decisions and drive performance\n\nExperience managing suppliers and working cross-functionally\n\nConfident in client-facing situations, with strong relationship-building skills\n\nHighly organised, proactive, and able to manage multiple priorities\n\nSelf-sufficient and motivated-able to thrive in a fully remote environment\n\nBH36086

Account Manager (Hard FM)\n\n📍 Manchester & Leeds Region (Field-Based)\n🏢 Pareto FM\n💰 Competitive Salary + Benefits\n\nPareto FM is looking for an experienced and driven Account Manager (Hard FM) to lead the delivery of technical facilities management services across a portfolio of client sites throughout the Manchester and Leeds region.\n\nThis is a field-based role where travel between sites is a core part of the position. You’ll take full ownership of operational performance, compliance, and financial delivery across multiple locations, ensuring safe, reliable, and high-quality engineering standards across your portfolio.\n\nIf you enjoy variety, autonomy, and building strong client relationships while leading technical teams across different environments, this is an excellent opportunity to step into a key leadership role.\n\nThe Role\n\nAs Account Manager, you’ll be accountable for the successful delivery of hard FM services across multiple sites, ensuring buildings remain safe, compliant, and operating efficiently in line with contractual expectations.\n\nYou’ll act as the senior point of contact for the client while leading engineering and technical teams across your portfolio, driving operational consistency and continuous improvement.\n\nKey Responsibilities\n\n• Act as the primary client contact across multiple sites\n• Build strong, trusted relationships with key stakeholders\n• Lead and support engineering and technical teams across your portfolio\n• Drive consistency in planned and reactive maintenance delivery\n• Oversee hard FM services including M&E maintenance, compliance, statutory inspections, and building systems\n• Ensure full compliance with health & safety and statutory regulations\n• Monitor KPIs and SLAs, taking corrective action where required\n• Manage subcontractors and specialist service partners\n• Take ownership of contract performance across multiple sites\n• Manage budgets, forecasting, and cost control\n• Identify opportunities for efficiencies, lifecycle planning, and service improvements\n• Produce operational and financial performance reports\n\nWhat We’re Looking For\n\n• Proven experience in an Account Manager, Facilities Manager, or Senior Hard FM role\n• Strong background in hard FM, M&E, compliance, and building services\n• Experience managing multi-site or mobile contracts\n• Strong leadership experience managing engineering and technical teams\n• Excellent stakeholder and client management skills\n• Strong commercial awareness and budget management capability\n• Full UK driving licence and willingness to travel regularly\n\nAbout You\n\n• Comfortable working in a field-based, mobile role\n• A natural leader with strong technical understanding\n• Proactive, organised, and solutions-focused\n• Professional and client-focused in your approach\n• Driven to deliver safe, compliant, high-performing building operations\n\nWhy Join Pareto FM?\n\n• Varied multi-site leadership role with genuine autonomy\n• Opportunity to manage a diverse technical portfolio\n• Strong support structure within a growing FM business\n• A culture focused on quality, compliance, and continuous improvement\n• Opportunity to make a visible impact across key client accounts\n\nIf you’re an experienced Hard FM leader looking for a role where you can take ownership, lead technical teams, and build strong client partnerships — we’d love to hear from you.\n\n#hybrid #remote

CUSTOMER SERVICE ADMINISTRATOR - FINANCIAL / LEGAL SERVICES\n FULL TIME, PERMANENT\n MANCHESTER CITY CENTRE\n £30,000 + up to £5,000 OTE\n\nGet Recruited are very excited to be representing our client, who are on the lookout for a First Response Executive / Customer Service Administrator to join them!\n\nThis is a great opportunity for a confident and driven First Response Executive / Legal Services Administrator / Customer Service Administrator to play a pivotal role in supporting clients at the start of their recovery journey. You'll be the first point of contact, delivering a professional, empathetic, and informative experience while guiding clients through a complex but rewarding process.\n\nIf you enjoy working in a fast-paced, client-focused environment within legal or financial services, this could be the perfect next step in your career!\n\nAs a Customer Services Administrator (Financial or Legal) you'll be:\n\nHandle inbound phone and email enquiries, answering all questions / enquiries professionally and with care\nGuide clients throughout the recoveries process, with clear communication throughout the call \nOnboard new clients, transferring their cases to the relevant department\nGuide clients through the initial stages of the recovery process, ensuring clear and confident communication throughout\nProviding financial insights throughout the process\nEnsure all necessary information and documentation is gathered to progress cases effectively\nMaintain a high standard of client care while working towards individual and team targetsYou must have:\n\nProven experience in customer service, sales or partnerships, ideally within financial services or legal industries\nStrong communication skills\nConfident in working independently and can work to targets\nHighly organised with a strong focus on conversions\nProven experience of working in a target driven environment\nExperienced within Financial Services Administrator, Legal Services Administrator, Client Account Administrator, Case Management Administrator, Client On boarding AdministratorBenefits:\n\nCompetitive basic salary + uncapped commission and bonus structure\n25 days holiday + bank holidays\nAnnual bonus scheme\nRegular team socials including summer and Christmas events\nCompany awards and recognition eveningsBy sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services

NATIONAL ACCOUNT MANAGER\n FULL TIME\n SALFORD, MANCHESTER\n UPTO £45,000 + GREAT BENEFITS\n\nGet Recruited are excited to be working with a well-established professional services business who are investing in their high energy and dynamic Salford office. Ideally you will have experience as a Business Development Manager, Sales Manager, Account Manager or Field Sales Executive Joining at a pivotal time, you'll be visiting already existing clients to demonstrate new products and to maintain relationships with the business. \n\nLeading, introducing, and demonstrating new products to clients in person\nGather client feedback to support ongoing product development \nMonitor industry trends and client needs\nWork closely with sales, compliance, and marketing teams for updates on new products to demonstrate to clients \nManaging a portfolio of national client accounts\nActing as the main point of contact for all clients \nIdentifying and delivering on opportunities for account growth within the existing client base \nUpselling and cross selling addition services when needed What We're Looking For:\n\nMust have a passion for building and maintaining client relationships, target driven, and enjoys visiting existing clients to generate growth\nConfident communicating at all levels\nHighly organised, proactive, and commercially aware with strong problem-solving skills.\nExperience with finding and sourcing high quality opportunities \nMust have experience Business Development Manager, Sales Manager, Account Manager or Field Sales Executive \nProven experience in an SDR, BDR or similar outbound sales role within a B2B environment Benefits:\n\nPension scheme\n25 days holiday a year + Bank Holidays\nAnnual bonus + 1/4 commission\nChristmas and Summer do's\nEvent and award evenings\nClose to transport links + Parking By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services

ACCOUNT MANAGER ROLE within a RECRUITMENT AGENCY\n\nMANCHESTER CITY CENTRE\n\nIncredible opportunity with fantastic benefits and commission structure. Perfect for someone who loves recruitment apart from the BD and cold calling side.\n\nBenefits:\n• Basic 30k with one of the most lucrative commission structures around.\n• First 10%/5k. 20%/5-10k. Over 30%/10k. No threshold.\n• Flexi-time plus Friday WFH - 2pm finish. / If targets achieved, Weds also WFH.\n• No business development or cold calling.\n• Managed service provider contracts to work on with up to 20 vacancies at a time.\n• Further incentives and benefits eg, £1k bonus for quarterly targets hit, payment for positive reviews.\n• Offices near Piccadilly train station, Manchester.\n\nYour skills and experience:\n• Experience of sourcing candidates and dealing with clients.\n• Be able to fill multiple vacancies across multiple disciplines e.g. sales, marketing, finance, HR etc.\n• This is more than just a delivery role. You must have the communication skills and confidence to manage large accounts.\n• Maintain and manage client relationships\n• Be able to objection handle at a high level – dealing with stakeholders and senior management.\n\nReally rare opportunity. The directors of the business go out an win account on a manage service provider basis then they are handed over to you to manage. There will be multiple vacancies across different disciplines to full within each account so you must be organised and be able to prioritise. Dealing with clients and managing relationships is essential for this role as is the deelivery side.\n\nPlease only apply if you have recruitment experience. Ideal for someone looking to step away from 360.\n\nSalary & Commission: Attractive base salary and a market-leading commission structure (up to 30% of billings).\n\nTraining & Development: Industry-leading training led by specialists with 10+ years of experience.\n\nFlexible Working: Core hours 10am-4pm.\n\nIncentives & Rewards: Quarterly holidays, monthly lunch clubs, car allowance up to £500/month, employee share/profit schemes, and performance bonuses.\n\nAdditional Perks:\n\n·Hybrid working model\n\n * Extra holidays earned quarterly (up to 3 extra per quarter).\n\n * Paid month-long sabbatical every 5 years.\n\n * Day off for your birthday.\n\n * Work anniversary celebrations and frequent team social events.\n\n * Smart/casual dress code and modern office facilities

Customer Service Advisor - £30k Total Earnings\n\n£24,700 basic salary + Monthly bonus - Total package circa £30k\n\nManchester City Centre\n\nMonday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and a late start and early finish on a Friday!\n\nExcellent benefits package - apply to find out more!\n\nWe are proud to be working with a class leading business in Manchester that is not only the largest business in industry but also one of the longest standing and most respected too. The success of the business has ultimately been built from their approach to both their customers and their staff. This is a business that will truly support your development, nurture your ability and help you become an expert in your field so that you can deliver class leading Customer Service to their customers.\n\nYou will be based in the Manchester office and part of a small but highly skilled team of Customer Service Advisors. This is a financial services business so upholding the highest standards is imperative; whilst you will be having customer service and sales conversations you will put the customer at the heart of everything you do.\n\nOn a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer.\n\nPrevious experience in telephone-based Customer Service role is preferred, however, other Customer service and Sales experience will be considered\n\nIf you have previous customer service or sales experience and live in the Manchester area, apply now

Your new company \nHays are currently recruiting a Customer Service Administrator to join a busy and customer‑focused team on a temporary basis for a minimum of 8 weeks. This role involves high‑volume phone‑based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast‑paced environment.\nYour new role \nKey Responsibilities\n\nHandling inbound customer calls and emails professionally and efficiently\nResponding to customer queries regarding claims and processes\nAccurately processing claims and updating internal systems\nGathering and verifying information to support claims assessment\nMaintaining clear and accurate records in line with procedures\nManaging workloads effectively while meeting deadlines and service levels\nProviding a high standard of customer care at all timesWhat you'll need to succeed \n\nPrevious experience in a customer service, call‑handling, or administrative role\nConfident and professional telephone manner\nStrong attention to detail and accuracy, particularly when processing information\nComfortable working to set processes and guidelines\nGood organisational skills and the ability to manage multiple tasks\nReliable, adaptable, and available for a minimum 8‑week temporary assignmentWhat you'll get in return \n\nTemporary role with a minimum commitment of 8 weeks\nValuable experience within a structured and supportive team\nImmediate start availableWhat you need to do now \nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Temporary Supporter Care Administrator/Customer Service Advisor\nLocation: Salford (Office-Based)\nHours: Monday to Friday, 9:00 AM - 5:00 PM\nSalary: £12.71 per hour\n\nMy client is currently seeking x2 Temporary Supporter Care Administrator's to join their team in Salford. This role is ideal for someone with strong communication skills and an eye for detail, looking to make a positive impact while supporting the business.\n\nMain Duties & Responsibilities:\n\nRespond to inquiries from supporters, ensuring accurate and timely recording of details on the system.\nProvide exceptional customer service to enhance the service offered.\nHandle sensitive information with confidentiality, ensuring appropriate data protection.\nShare inspirational stories with supporters to encourage continued support.\nMake outbound calls to engage with supporters and promote campaigns.\nManage administration of supporter requests, donation queries, and update personal details.\nProvide administrative support to the Supporter Care Team, including assistance with team projects and purchasing activities.\nCollect and input data, producing basic reports as needed.\nHandle sensitive legacy-related correspondence and assist with troubleshooting minor system issues.\nGreet visitors and ensure security protocols are followed.This is a great opportunity to contribute to a meaningful cause in a supportive office environment. If you're proactive, organised, and have a commitment to safeguarding, please apply!\n\nThis is ideal for any candidate who has previously worked within a similar role or contact centre-based customer service roles.\n\nApply now!\n\nBrook Street NMR is acting as an Employment Business in relation to this vacancy

Role Overview\nWe are seeking a proactive and relationship-driven Account Manager to support our clients client base within the End-Point Assessment (EPA) apprenticeship sector. This is a fully home-based role, requiring strong self-management, excellent communication skills, and the ability to build relationships remotely.\nYou will manage employer and training provider accounts, ensuring high-quality service delivery while driving client satisfaction, retention, and growth.\nKey Responsibilities\nClient Relationship Management\n * \n Act as the primary point of contact for assigned employers and training providers\n * \n Build and maintain strong, long-term relationships through virtual engagement (video, phone, email)\n * \n Conduct regular remote account reviews and performance meetings\n * \n Provide expert guidance on EPA processes and best practice\nEPA Service Delivery Support\n * \n Liaise with internal EPA operations teams to ensure timely, compliant delivery\n * \n Track apprentice progress through the EPA pipeline and keep clients informed\n * \n Manage and resolve client queries or escalations efficiently\nCompliance & Sector Knowledge\n * \n Maintain up-to-date knowledge of apprenticeship standards and EPA requirements\n * \n Ensure all activity aligns with regulatory expectations\n * \n Support clients in understanding compliance and funding considerations

Platinum Travel Recruitment are seeking an experienced Remote Italy Travel Consultant to join a fabulous travel company, working remotely (UK). This is a very exciting Travel Consultant role in which the applicant will display expertise local knowledge of Italian tourism for an exciting luxury travel brand.\nThe Remote Italy Travel Consultant shall be in charge of creating highly personalised travel experiences across Italy, experience selling tailored tours in Italy is essential. Italian languages skills is a plus but not essential.\nLucrative commission, UK remote working, supportive team, sociable working hours, career growth, travel perks and many other benefits are on offer within this exciting Remote Italy Travel Consultant role.\nRemote Italy Travel Consultant – Duties:\n * Crafting and designing customized luxury tailormade travel and tour itineraries based on client needs across Italy.\n * Using your travel expertise and offering detailed regional insight across Italy.\n * Tour Planning: Coordinating logistics, accommodations, and experiences.\n * Sales: Converting qualified leads into bookings and upselling enhancements.\n * Operations Support: Assisting with client needs before, during, and after travel.\nRemote Italy Travel Consultant – Essential Requirements:\n * Proven experience in tailor-made or luxury travel within a tour operator or travel agent.\n * Fluency in English is essential - Italian is a bonus.\n * Strong destination knowledge of Italy.\n * Sales confidence and a consultative approach\n * Excellent written and verbal communication skills\n * Organized, proactive, and detail-oriented\n * Comfortable working independently in a remote environment.\nJob titles ideal for the Remote Italy Travel Consultant role includes Italian Speaking Travel Designer, Luxury Travel Designer, Italy Specialist, Tours Consultant, Travel Sales Executive and similar

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.\nRemote Customer Service Advisor benefits:\n * 30 days paid annual leave (pro‑rata), rising with length of service\n * Pension scheme\n * Perkbox retail and online discounts\n * Employee Assistance Programme (24/7 support line)\n * No commute and reduced environmental impact\n * Real‑time support while working remotely\n * Flexible working patterns to support work‑life\n * Training is included to prepare you for this role\nRemote Customer Service Advisor role:\nAs a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours\nKey Responsibilities\n• Respond to customer enquiries across phone, email, chat and multi‑channel platforms\n• Provide accurate information, resolve queries and deliver high‑quality customer service\n• Navigate multiple online systems to update customer records and manage cases\n• Follow all call handling, data protection and quality assurance guidelines\n• Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions\n• Escalate issues appropriately and follow required processes for complaints or safeguarding\n• Work autonomously in a remote setting, maintaining productivity and service levels\n• Attend mandatory training, coaching and performance feedback sessions\n• Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety.\nRemote Customer Service Advisor pay:\n£12.71 per hour

Customer Service Advisor Trainer\n\nSalary: £14.60 per hour\n Location: Manchester\n Hours: 35 hours per week, Monday to Friday, between 7am - 6pm\n\nManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini.\n In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees. \n\nWhat you'll do\n\nSchedule training across the service desk\nUpdate the Client training database\nIdentification and analysis of training courses required with steer from the Line Manager\nDelivering and facilitating training courses to new starters\nEnsure new starters readiness to go live in line with Client requirements\nCo-ordinate course attendance\nIdentify and communicate any areas of improvement\nEnsure quality of new and existing user documentation and training materials\nBuild and maintain a close working relationship with Service Centre Operations Managers / Team Leaders\n What you'll bring\n\nPrevious experience in a Service Desk/ Training role\nExcellent written and verbal communication skills\nGood MS Office skills\nOrganised, self-motivated, creative thinker, team player\nAbility to work independently without close supervision\n If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move.\n\nInterested? Apply today

L&A are currently looking for 1x CPCS Telehandler with Underlsung loads for Manchester.\n\nYou will be moving steelwork round a site.\n\nMust have valid CPCS with underslung loads\n\nFor more information please call Sam Leeson on (phone number removed)

The Customer Service Advisor will provide exceptional support to customers within the leisure, travel, and tourism industry, ensuring their needs are met efficiently and professionally. This temporary role requires strong problem-solving skills and a customer-focused approach.\n\nClient Details\n\nThe company is a medium-sized organisation operating in the leisure, travel, and tourism sector, known for its commitment to delivering high-quality services to its clients. With a focus on customer satisfaction, the company values professionalism and operational excellence.\n\nDescription\n\nAssist customers with queries and provide accurate information about services and offerings.\nHandle bookings, cancellations, and amendments with precision and care.\nResolve customer complaints in a timely and professional manner.\nMaintain accurate records of customer interactions and transactions.\nCollaborate with team members to ensure seamless service delivery.\nProvide recommendations to enhance customer satisfaction and loyalty.\nKeep updated with company policies, products, and promotions.\nSupport other customer service functions as required.Profile\n\nA successful Customer Service Advisor should have:\n\nProven experience in a customer-facing role, ideally within a call handling role.\nStrong communication and interpersonal skills.\nAbility to manage multiple tasks in a fast-paced environment.\nAttention to detail and a problem-solving mindset.\nProficiency in basic computer applications and booking systems.\nA proactive and adaptable approach to work.Please note this role will be fully office based in Manchester. \n\nJob Offer\n\nCompetitive hourly pay.\nOpportunity to work in the exciting leisure, travel, and tourism industry.\nSupportive and professional work environment.\nPotential for skill development and career progression.If you are passionate about delivering excellent customer service and are excited about working in a dynamic industry, apply today to join a team that values quality and excellence

Account Manager\n\nWe have several fantastic opportunities for Account Manager with a minimum of 12 months experience driving client retention and renewals with a consultative sales style.\n\nSalary: £28k–£29k\n\nRealistic commission (first year): £5,000–£10,000\n\nPosition:\n\nOwn client retention, delivery satisfaction and commercial growth for a portfolio of clients — act as the main point of contact and the bridge between clients and delivery teams.\n\nKey responsibilities:\n\n * Build strong, trusted relationships with client stakeholders; be the day-to-day contact.\n\n * Drive client retention and renewals; own renewal conversations and commercial outcomes.\n\n * Deliver regular performance reviews and reporting that show value and next steps.\n\n * Identify expansion opportunities and work with Sales/Delivery to upsell where appropriate.\n\n * Coordinate delivery and data teams to ensure meetings booked meet client expectations.\n\n * Maintain immaculate account records in Salesforce; produce account plans and roadmaps.\n\n * Proactively solve issues and manage escalations to a timely resolution.\n\nWho we’re looking for:\n\nCulture fit\n\n * Warm, dependable and collaborative — gets on with people and makes them feel confident in your ownership.\n\n * Invested in clients and the team; willing to roll up sleeves and help improve delivery where needed.\n\nStyle of selling\n\n * Consultative and outcome-led: emotional selling that uncovers pain, desired outcomes and the commercial impact of solving a problem.\n\n * Confident running strategic conversations and translating metrics into stories that compel renewals and upsell.\n\nExperience & skills\n\n * 12 months’ + experience in B2B sales/account management, sales or 360 recruitment.\n\n * Strong commercial mindset — able to read metrics, tell a story and make recommendations.\n\n * Comfortable owning retention targets and running renewal conversations.\n\n * Excellent communicator and organiser; confident running client review meetings.\n\n * Experience with Salesforce and basic data/analysis skills preferred.\n\n * Empathetic, proactive and solutions-oriented.\n\nKPIs / success measures\n\n * Client retention rate and renewal %.\n\n * Account revenue growth / upsell value.\n\n * NPS / client satisfaction scores and delivery quality metrics.\n\n * Timeliness and quality of client reporting and account plans.\n\nProgression & training\n\n * AM → Senior AM progression based on retention performance, account growth, client feedback and leadership behaviours.\n\n * We provide coaching, sales & account management training and time for strategic account work.\n\nBenefits\n\n * Competitive salary within the stated range and the realistic commission above (£5k–£10k first year).\n\n * Uncapped commission\n\n * Standard benefits (wellbeing support, training, flexible leave).\n\n * Clear ownership, visible impact and a supportive, informal team culture

Customer Service / Sales Order Specialist\n Location: Worsley, Manchester (Hybrid – 2 days office / 3 days home)\n Salary: £31,665 per annum\n Hours: Full time, 37.5 hours per week\n Contract: Permanent\n\n BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley. This is an ongoing temporary opportunity that is expected to lead to a permanent position.\n\n This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.\n\n Key Responsibilities\n\nManaging complex customer and sales order queries from start to resolution\nInvestigating and resolving issues across multiple systems\nWorking at pace while balancing competing priorities\nProactively identifying improvements and challenging existing processes where appropriate\nCollaborating with internal teams to ensure excellent customer outcomes\nSkills & Experience Required\n\nPrevious experience in a call centre or contact centre environment (strongly preferred) *\nExperience handling complex customer or order-related queries, ideally in a service or contact centre environment.\nStrong systems capability — particularly SAP, AWS and Salesforce.\nHigh resilience and the ability to work at pace while managing competing priorities.\nSelf-motivated, proactive, and comfortable challenging the status quo.*Exceptional candidates without contact centre experience may be considered.\n\nWorking Pattern\n\nMonday to Friday, shifts between 8:00am – 6:15pm\nOccasional Saturday morning shift (7:00am – 12:00pm) approximately once every three months\nHybrid working: 2 days in the office / 3 days working from home\nWhat’s on Offer\n\nSalary of £31,665 per annum\nHybrid working model\nOpportunity to step into a higher-level role with real autonomy\nStrong chance of securing a permanent position with a global organisation\nTo apply or for more information, please submit your CV for consideration

Our client is a global leader in scientific technology, providing chromatography solutions to customers across the petrochemical, energy, pharmaceutical, and environmental sectors. As part of their continued growth, we’re seeking an experienced Account Manager to join their team.\n\nAs an Account Manager, you'll act as a trusted advisor to scientific clients across the UK & Ireland, understanding the scientific goals of your customers and tailoring solutions that support their workflows. You’ll engage with a mix of existing accounts and new prospects, supported by an established brand and product reputation.\n\nThis role suits a salesperson who is driven, and naturally comfortable engaging with technical stakeholders. You should enjoy asking questions, understanding challenges, and recommending meaningful solutions, take pride in your work and value relationships built on trust, not just transactions.\n\nTo be considered for this role you will have:\n\n * Proven Scientific instrument sales experience, ideally with strong technical experience of relevant techniques (Chromatography preferred)\n\n * Account management experience and the ability to identify and convert new business opportunities\n\n * Excellent communication skills and the ability to engage with senior technical and commercial stakeholders\n\n * Experience working towards and achieving targets\n\n * UK Drivers Licence and the willingness to travel\n\n * Right to work in the UK without sponsorship\n\nThe role offers a competitive basic salary, plus uncapped commission with realistic OTE of 20% on top. Additional perks include a company car or allowance, private healthcare, pension, and strong learning and development resources.\n\nSound like a good fit? Send your CV or drop us a message to learn more. We’re happy to talk through the details and see if this could be the right next step in your career.\n\nKeywords: account management, sales manager, sales lead, business development manager, business development, sales representative, sales specialist, scientific sales, scientific sales representative, account executive, mass spectrometry, chromatography, LC-MS, GC-MS, capital instrumentation, reagents, software, consumables, UK, Ireland, Scotland, Wales, Manchester, London, Birmingham, Edinburgh, Liverpool, Leeds, Cambridge, Oxford, Glasgow, VRS9393PC

Sales Development Executive\n\nManchester\n\n£27195 & Uncapped commission\n\nReady to kickstart or elevate your sales career?\n\nJoin us as a Sales Development Executive/ Appointment Maker and become part of a high‑energy, high‑performance team where your drive, personality and ambition truly pay off.\n\nThis is your opportunity to join a fast‑growing business with clear career pathways, standout rewards, and a culture designed to help you succeed.\n\nThe Role as an Appointment Maker\n\nThis is a fast‑paced outbound B2B sales role where you'll play a vital part in growing our customer base\n\nAs the first point of contact for prospective customers, you'll identify opportunities, spark interest, and book high‑quality appointments for our field sales team.\n\nWhat you'll be doing as an Appointment Maker\n\nMaking outbound calls to new and existing business customers to identify needs and generate sales opportunities\nQualifying prospects and booking face‑to‑face appointments for our field sales representatives\nClearly explaining products, pricing and promotions to secure high‑quality appointments\nBuilding and maintaining a strong pipeline of new business opportunities\nWorking closely with our field sales team to maximise results\nEnsuring all activity complies with GDPR, FCA and internal quality standards\nKeeping CRM systems and reports accurate and up to date\nBuilding strong internal relationships and contributing to continuous improvementThis is your chance to bring energy, resilience and personality to a role where rewards match effort.\n\nWhat You'll Bring as an Appointment Maker \n\nWe're looking for enthusiastic, motivated individuals who thrive in a target‑driven environment and enjoy talking to customers.\n\nYou'll succeed here if you have:\n\nExperience in a customer‑facing or telesales role (B2B experience is desirable but not essential)\nStrong communication skills and the ability to adapt your approach\nA proactive, positive and resilient mindset\nExcellent organisation skills and attention to detail\nA genuine desire to learn, grow and build a career in sales\nBasic IT skills, including Microsoft Word, Excel and PowerPointDisclaimer\n\nCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.\n\nThis electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

OFFICE AND ACCOUNTS MANAGER\n FULL TIME\n SALFORD, MANCHESTER\n UPTO £35,000 + GREAT BENEFITS \n\nGet Recruited are excited to be working with a well-established professional services business who are investing in their Salford office. Joining at a pivotal time, you'll be overseeing the day-to-day operations of their office, supporting a smooth running of the business in both the operation and sales teams whilst maintaining financial controls and client relationships. If you're looking for a role you can genuinely make your own, one that's dynamic, and where no two days are the same...this is the one! \n\nKey Responsibilities:\n\nOverseeing the day to day running of the office, including managing administrative systems, organising events, and office supplies\nSupporting the sales teams with meetings, preparing documents, and client communications\nManaging a professional and functioning office environment\nActing as the main point of contact for clients coming into the office\nPreparing invoices, managing credit control functions, and maintaining financial records\nLiaising with internal teams to ensure invoicing and billing documents are accurate\n What We're Looking For:\n\nMust have accounts and office management experience\nConfident communicating at all levels\nHighly organised, proactive, and commercially aware with strong problem-solving skills.\nExperience with invoices, reconciliations, and credit control\nExperience of looking after a busy office independently, including managing administrative functions Benefits:\n\nPension scheme\n25 days holiday a year + Bank Holidays\nAnnual bonus\nChristmas and Summer do's\nEvent and award evenings\nClose to transport links + Parking By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services

£12.71 per hour plus monthly bonus\n\n25 hours per week\n\n3 shifts available - All require Monday to Sunday flexibility (7am-1.30pm, 11am-8pm, 6pm-11.30pm)\n\nBased in Manchester (Media City)\n\nWe are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in Media City - Salford Quays in Manchester. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Manchester is ideally located in a central area which has exceptional public transport links via Tram, bus and Train\n\nRole:\n\nWe are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join their Customer Service team. This role will see you dealing with customers currently having issues with their vehcile which are suspected to be able to be resolved remotely via phone call. Through excellent customer service and clear communication, you will aim to work with the customer to remotely remedy their issues.\n\n-Answering inbound calls from customers \n\n-Answering any customer questions and providing high levels of customer service\n\n-Resolving customers' vehicle issues via phone call\n\n-Keeping the customer updated at all times\n\nRequirements:\n\nTo work in the RAC Customer Service department, we are looking for people who have exceptional Customer Service, Communication and people skills. You may be dealing with customers who are distressed from a roadside breakdown and as such, you will need to show empathy and a calming nature to ensure their safety and accuracy of information gathered:\n\n-Previous customer service experience (essential)\n\n-Excellent timekeeping and punctuality (essential)\n\n-Excellent communication skills (essential)\n\n-Professional telephone manner (essential)\n\n-Call centre experience (useful)

Customer Service Specialist \n\nManchester City Centre \n\n£25,000 \n\nPortfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team!\n\nDay-to-day responsibilities:\n\n* Provide an excellent customer service to our new and existing clients\n* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account\n* Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce\n* Contribute to the companies business goal of migrating all HRonline users to the new software system\n* Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system\n* Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline\n* Ensure all Service Level Agreements are adhered to at all times.\n* Meet and exceed all Key Performance Indicators \n* Contribute to team targets, paying particular attention to customer experience and feedback. \nKey requirements \nRequired skills and experience\n* Customer service experience is essential\n* The ideal candidate will have experience of working in an out-bound, telephone based role\n* Must have excellent listening skills and be able to communicate with clients and users of varying technical ability \n* The ability to work in a fast-paced environment. \n* Able to adapt to change\n* Can take responsibility of own product knowledge\n* Able to communicate at different levels throughout the business\n\nBenefits:\n \n* Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service\n* Private health care cover after 5 years' service\n* New business referral scheme\n* Access to Health Shield \n* Access to the EAP service\n* Refer a friend scheme\n* Paid birthday leave\n* Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service\n* Group life insurance\n* Eye care contribution\n* Free fruit (office-based staff)\n* Travel Season Ticket loan scheme\n* Milestone recognition\n* Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements\n* Pace health Club (situated in the park Inn) discounted gym membership and spa treatments\n* Park Inn 20% off food and drink\n* New Century food and drink discount\n* Revolution De Cuba food and drink discount\n Cycle 2 Work scheme after probationary period\n* Free On site Gym\n* Bright Exchange perks\n\nINDMANJ\n\n50538LF\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Business Travel Consultant (Part-Time) Out of Hours \nHomebased | Amadeus Essential | £15 per hour + bonuses\n\nA well-established, growing independent Travel Management Company based in Manchester is looking for an experienced Part time Out of Hours, Business Travel Consultant to join their team.\n\nThis is a rare and highly flexible opportunity, ideal for an experienced corporate travel professional seeking a better work-life balance.\n\nBusiness travel consultant , Role:\n\nManaging a very low volume of out-of-hours travel requests (primarily via email)\n\nBooking and amending UK, European and worldwide business travel (flights, hotels, car hire)\n\nHandling changes, reissues and any urgent travel disruptions\n\nWorking in line with client travel policies and cost-effective solutions\n\nPredominantly business travel (approx. 90–99%), with very occasional leisure assistance needed\n\nThis is a true on-call position - most nights are quiet, with long periods of downtime once any initial tasks are completed.\n\nBusiness Travel consultant, Working Pattern:\n\n2 fixed nights per week: Monday & Tuesday\n\nHours: 17:00 – 09:30\n\nPlus : 4 weeks per year additional cover (planned well in advance to cover the other OOH staff member for annual leave - covering Mon - Sun - working 5 out of 7 shifts those weeks instead of 2)\n\nFully home-based\n\nBusiness Travel consultant, Package:\n\n£15 per hour ( approx 1914 hours a year)\n\nAdditional £25 bonus for any emergency work carried out between midnight – 4am (per instance, if applicable)\n\nLow workload - often described as being paid to sleep for the majority of the shift\n\nSupportive, friendly team\n\nPermanent contract\n\nBusiness travel consultant, Requirements: \n\nProven experience as a Business Travel Consultant within a TMC\n\nStrong Amadeus knowledge (cryptic/command essential) extra points for Galileo also although not essential\n\nConfident handling reissues, fares and fare rules\n\nSolid understanding of airline policies and GDS processes \n\nAbility to manage urgent or crisis situations independently when required\n\nThis is a genuinely unique role offering flexibility, autonomy, and a very light workload - perfect for someone experienced who wants something a little different or a lighter workload but with a reasonable salary still .\n\nInterested?\nContact Kelly on (phone number removed) or send your CV to (url removed) quoting ref: KR60634

Account Manager – IT Sector\n\nManchester (Hybrid)\n£29,000 Basic + Uncapped OTE\n\nAre you a driven Account Manager looking to build a successful career in the fast-moving IT and technology sector?\n\nWe’re working with a rapidly growing, award-winning IT solutions provider with nearly 20 years of success across the UK. The business delivers cutting-edge IT infrastructure, cloud, cybersecurity, and managed services to organisations of all sizes.\n\nThis is a fantastic opportunity to join a company that genuinely invests in its people, rewards performance, and offers clear progression.\n\nThe Role\n\nAs an Account Manager, you’ll manage and develop existing client relationships while actively generating new business through outbound activity, including cold calling. This is a dual role combining account management with proactive business development.\n\nYou’ll work closely with clients to understand their needs and provide tailored IT solutions that add real value.\n\nKey Responsibilities\n\nManage and grow a portfolio of existing client accounts\nProactively generate new business through cold calling and outreach\nIdentify and win new opportunities within both existing and new clients\nBuild strong, long-term relationships with key stakeholders\nAdvise clients on IT solutions including hardware, software, cloud, and cybersecurity\nCreate and deliver tailored proposals to meet client needs\nCollaborate with internal technical and sales teamsWhat We’re Looking For\n\nExperience in account management, sales, or business development\nBackground in IT, technology, telecoms, or solution-based sales is desirable\nConfident in new business generation and cold calling\nStrong communication and relationship-building skills\nTarget-driven with a motivation to earn uncapped commission\nConsultative and commercially aware approachNo existing client base or accounts required.\n\nWhat’s in It for You?\n\n£29,000 basic salary + uncapped OTE\nHybrid working model\nClear progression into senior sales roles\nOngoing training and development\nSupportive, high-performing team environment\nOpportunity to work with leading vendors and technologiesWhy Join?\n\nThis is more than just a sales role—you’ll be representing a well-established IT solutions provider known for delivering expert consultancy and long-term client partnerships. With strong internal support and a respected market reputation, you’ll have everything you need to succeed and maximise your earnings.\n\nApply Now:\n(url removed) | (phone number removed)

Account Manager \n Manchester \n£28,000 – £35,000 DOE + Uncapped Commission\n\nA leading Managed IT Services Provider and Value-Added Reseller is looking to add an experienced Account Manager or Senior Account Manager to its growing team.\n\nThis business delivers end-to-end technology solutions to organisations across the UK, covering managed IT support, consultancy, VoIP, infrastructure, cloud services, and cybersecurity. They are known for helping businesses improve efficiency, strengthen security, and achieve long-term operational success.\n\nThe Role\n\nAs an Account Manager, you will be responsible for managing and developing client relationships while acting as a trusted advisor across a broad portfolio of IT services.\n\nYou will work closely with existing clients to understand their business needs, recommend suitable technology solutions, and ensure a high level of ongoing support and service delivery.\n\nThis role also includes an element of new business development, where you will be expected to identify and win new clients. However, you will not be required to bring your own accounts or existing client base—full support, leads, and opportunities will be provided to help you grow your portfolio.\n\nWorking alongside internal technical teams, you will help deliver tailored solutions and play a key role in driving business growth through strategic account development and proactive client engagement.\n\nWhat They’re Looking For\n\nProven experience in sales or account management within the IT sector (MSP experience preferred)\nStrong communication and relationship-building skills\nGood understanding of IT services including managed support, VoIP, cybersecurity, cloud solutions, and infrastructure\nA consultative and proactive approach with a genuine interest in helping clients succeed\nAbility to manage multiple accounts and prioritise workload effectively\nSelf-motivated, commercially aware, and target-driven\nComfortable with both account management and new business developmentBenefits\n\nFully remote working (UK-wide)\nUncapped commission structure and bonus opportunities\nSupportive and collaborative team culture\nAccess to a wide range of innovative IT solutions\nOngoing training and career development\nClear progression opportunities into senior roles as the business continues to growApply\n\nIf you are interested in this opportunity, please apply confidentially via:\n\n or call (phone number removed)

Are you a dynamic individual ready to step up and shape your future in the logistics industry?\n \n We are partnering with a highly respected, independent freight forwarding specialist known for exceptional service and a strong commitment to customer satisfaction. They are seeking a driven Account/Business Development Manager to join their growing team.\n \n This is a fantastic opportunity for someone who understands the intricacies of freight forwarding and is ready to translate that knowledge into a rewarding sales career.\n \n The Role:\n You will be responsible for a balanced portfolio of duties: nurturing strong relationships with existing, valuable clients (Account Management) while actively identifying and securing new business opportunities (Business Development).\n \nExisting Customer Focus: Maintain and grow revenue within an established client base, ensuring high levels of service delivery and client retention. \nNew Business Generation: Proactively source and convert new clients. You will be empowered to hunt for your own leads and build your pipeline from scratch. This is not a high-pressure, relentless cold-calling environment. We are looking for strategic thinkers who thrive on building genuine, long-term partnerships, not just transactional wins.\n \n Who This Role Suits:\n \nThe Operations Expert Seeking Sales: If you are currently working in Freight Forwarding Operations (imports, exports, customs, or multi-modal) and possess excellent communication skills, a commercial mindset, and the drive to move into a customer-facing sales role—this is your perfect transition. Your operational knowledge is your competitive edge! \nThe Experienced Freight Forwarding Sales Professional: If you have a proven track record in Account Management or Business Development within the freight forwarding sector and are ready for a role where you can truly influence growth without the bureaucracy of a large global firm—we want to hear from you. Crucially, you need to be comfortable selling a premium service based on quality and expertise, not a globally recognised brand name. Your resilience, market knowledge, and relationship-building skills will be the key to your success.\n \n What We Offer:\n \nSalary £35k-£40k - possibly higher, dependent on experience \nCar allowance \nManagement training program \nThe autonomy to manage your own territory and sales strategy \nA supportive, tight-knit team environment. \nThe chance to join a growing company where your contributions are genuinely recognised. Ready to Make Your Mark?\n If you are a motivated self-starter with a passion for freight and a desire to build a profitable sales career, apply today

Account Manager\n\nFood Processing Systems & Bespoke Machinery\nUK & Ireland | Home-Based | Permanent\n\nAre you an experienced Account Manager who enjoys building strong customer relationships within technical manufacturing environments?\n\nDo you thrive in a role where you can act as the link between customer needs and tailored engineering solutions, helping clients improve performance through bespoke machinery and automation?\n\nSimWest is working in partnership with a well-established engineering business that designs and supplies specialist food processing equipment and automation systems to customers across the UK and Ireland.\n\nAs part of their continued growth strategy, they are now looking to appoint an Account Manager to take ownership of key customer relationships while also identifying opportunities to expand business within existing and new accounts.\n\nThe Role\n\nThis is a home-based, customer-facing position offering a high degree of autonomy. Supporting customers across the UK and Ireland, you will take responsibility for managing relationships, understanding operational challenges, and helping develop commercially viable machinery solutions in collaboration with internal technical teams.\n\nThis opportunity would suit someone who is commercially aware, technically credible, and confident managing a sales cycle that is consultative rather than transactional.\n\nKey Focus of the Role\n\nThe successful Account Manager will be responsible for maintaining and developing established client relationships, while also helping generate new opportunities within food and FMCG manufacturing businesses.\n\nThe role will be weighted towards account development, with a focus on nurturing long-term partnerships, increasing customer spend, and identifying projects where bespoke equipment can add operational value.\n\nResponsibilities\n\n * Manage and develop a portfolio of existing customer accounts across the UK and Ireland\n\n * Build strong working relationships with decision-makers across engineering, operations, and production\n\n * Understand customer processes, challenges, and future plans in order to identify suitable solutions\n\n * Work closely with internal engineering teams to help shape tailored proposals\n\n * Support customers through the full project journey, from initial discussions through to order placement\n\n * Identify opportunities to increase revenue within existing accounts while also opening doors with new customers\n\n * Maintain regular contact with customers through site visits, meetings, and follow-up activity\n\n * Represent the business professionally in the market and act as a trusted point of contact\n\n * Travel across the UK and Ireland as required, with occasional visits to the company’s head office\n\nAbout You\n\nTo be successful in this role, you will need to be comfortable operating in a technical sales environment where solutions are bespoke and customer needs are often complex.\n\nYou may already be working as an Account Manager, Technical Account Manager, Business Development Manager, Sales Engineer, or in a similar commercially focused role within engineering or machinery-led sectors.\n\nRequirements\n\n * Previous experience in account management, technical sales, or customer-facing commercial roles within engineering, machinery, automation, or capital equipment\n\n * A proven ability to manage long-term customer relationships and grow accounts strategically\n\n * Experience selling tailored or project-led solutions rather than standard catalogue products\n\n * Strong communication skills, with the ability to engage both technical and non-technical stakeholders\n\n * Commercial awareness and an understanding of value-led solution selling\n\n * Self-motivated and organised, with the ability to manage your own diary and priorities\n\n * Comfortable travelling across the UK and Ireland as part of a home-based role\n\n * Experience within food manufacturing, processing, or FMCG would be beneficial, although other relevant technical sectors will also be considered\n\nWhat’s on Offer\n\n * Basic salary aligned with senior Account Manager / Technical Sales roles within bespoke machinery and capital equipment environments\n\n * Commission structure linked to project and equipment sales\n\n * Car allowance/Company Car\n\n * Home-based role with flexibility and autonomy\n\n * Established customer base with repeat business and long-term growth potential\n\n * Opportunity to join a stable and respected engineering business\n\n * Collaborative working environment with strong internal technical support\n\nApply\n\nSimWest is managing this vacancy on an exclusive basis. If you have the commercial skills to develop customer relationships within a bespoke machinery or technical solutions environment, we would be interested in hearing from you

Customer Services Manager | Manchester (on‑site) | £30,000 - £35,000\n\nMy client, a well‑established luxury brand is looking for a Customer Services Manager to join their team in Manchester City centre. This is a hands‑on leadership role where you will oversee day‑to‑day operations, lead a small team, and ensure an exceptional customer experience at all times.\n\nRole and Responsibilities:\nLead the Centre team to deliver consistently high customer service standards\nBuild strong relationships with clients and ensure their needs are met\nOversee day‑to‑day building operations, ensuring the Centre is always well‑presented, safe and running smoothly\nManage customer renewals and support retention across the Centre\nConduct tours for prospective clients and promote the Centre effectively\nSupport team development through regular coaching and performance management\nEnsure compliance with all operational and health & safety proceduresEssential Skills:\nExperience in a customer‑facing, commercial environment\nPrevious team leadership or management experience\nStrong communication and relationship‑building skills\nHighly organised with strong attention to detail\nConfident, proactive and able to remain calm under pressure\nGood IT skills and the ability to manage multiple prioritiesPackage:\n£30,000 - £35,000 salary\n25 days holiday\nCompany benefits\nOpportunities for training and development

Are you passionate about helping people and delivering outstanding service?\n\nThis is a unique opportunity to join a truly service-led organisation, supporting over 90,000 businesses and 13 million individuals across the UK and Ireland. As part of a rapidly expanding group with a £400m turnover, you'll be joining a thriving business with an impressive track record of year-on-year growth and ambitious plans for continued success.\n\nAs a Call Handler, you'll be at the heart of frontline service, working alongside experienced counselling and legal teams to provide crucial assistance to clients. You'll be the first point of contact, providing reassurance, support, and practical guidance to individuals reaching out.\n\nThis is a varied role, where no two days are the same. From handling inbound calls and live chats to assisting with service improvement initiatives, you'll play a key role in delivering a professional, high-quality experience to every individual you support.\n\nWhat You'll Be Doing\n\nResponding to incoming calls, live chats, and emails, providing empathetic and efficient support\nCarrying out follow-up calls to offer continued assistance\nEngaging with individuals experiencing a range of challenges, including sensitive and emotive issues\nConducting thorough assessments to determine next steps and ensure clients receive the appropriate support\nMaintaining accurate, detailed case notes and following internal procedures\nSupporting the wider team with administrative tasks and service development\nActively contributing to improving client experience\nParticipating in ongoing training \n\nYOU?\n\nA natural communicator with excellent listening skills\nEnthusiastic, motivated, and eager to learn\nAbility to work calmly and professionally in a fast-paced environment\nExperience working in customer service, ideally on inbound phone lines\nComfortable dealing with sensitive situations in a non-judgemental way\nGood IT skills, including familiarity with MS Office \n\nWhat's in it for You\n\n25 days' holiday + bank holidays, with extra days for long service\nAn extra day off for your birthday\nPrivate medical insurance after 5 years' service\nEnhanced pension contributions after 5 and 7 years\nProfit share scheme\nFree 24/7 onsite gym\nCareer progression opportunities with full training and professional development \n\nWhy Join Us?\n\nThis is a fantastic environment for someone who thrives in a fast-paced role and genuinely cares about making a difference. You'll join a supportive team where training and development are part of the culture, giving you the tools you need to grow your career. If you're driven, empathetic, and ready to join a business that truly values people, we'd love to hear from you. \n\n51376CCR\n\nINDMANJ\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Customer Service Advisor\n\nSalary: £13.45 per hour (Living Wage Employer)\n Location: Capgemini, Manchester\n Hours: 35 hours per week, Monday to Friday, between 7am - 6pm\n\nManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.\n\nIn this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.\n\nWhat you'll do\n\nRespond to customer requests via telephone, email, and web chat\nLog all requests using the appropriate call logging software\nResolve issues or provide advice and guidance where possible over the phone\nAssign calls to the relevant support teams when needed\nAction Back Office requests when required\nAdvise customers and support teams on known problems/workarounds\nKeep customers updated on the progress of their request or incident\nContribute to team success by meeting agreed personal targets\n Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.\n\nWhat you'll bring\n\nExcellent communication skills, both verbal and written\nA genuine passion for delivering great customer service\nWillingness to learn and adapt\nAbility to work independently and as part of a team\nStrong problem-solving skills\nConfidence working under pressure\n If you're looking for a steppingstone into a career in technology, this could be your next move.\n\nInterested? Apply today

Customer Service Advisor\nCertain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits.\n£27,300\nStart date Monday 30th March 2026\n \nThe Role:\nWe’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day.\n\nKey Responsibilities:\n\nHandling a high volume of inbound calls\nDealing with complex queries and complaints\nBuilding relationships with customers every day\nTaking ownership of each personal call or query\nManaging multiple tasks\nAble to provide the exceptional customer service to customers via phone, email, live chat, and social media\n\nOffice based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check.\n\nThe individual\nWe’re looking for people who have:\n\nStrong ability to build rapport with customers across multiple communication channels.\nConfident IT user, comfortable navigating a variety of internal systems.\nCapable of working independently, making sound decisions, and escalating issues appropriately when required.\nSkilled at multitasking, managing several systems and processing information efficiently while engaging with customers.\nEager to learn, develop, and continuously enhance skills.\nCommitted to delivering an outstanding customer experience via telephone, written communication, and social media platforms.\nAble to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively.\nBe customer- focused\nExcellent listening and communication skills\nExperience of working in a regulated environment ideally Financial Services but not essential.\nExcellent attention to detail\nResilience\nAbility to work in a fast-paced environment\n\nWorking with Certain Advantage\nWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.\nWe work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Remote work, from home, flexible hours - great income potential.\n\nSelf-employed, remote working from home, with multiple opportunities for creating an income.\n\nWe are looking for self-motivated, ambitious, and out-going people who would like to be part of something bigger than themselves and help hundreds of people along the way.\n\nThis is a great opportunity to be partnered with an award-winning, and rapidly growing British PLC company, but be fully in control of the hours you do, and the money you want to earn.\n\nYou will be able to work from home, and choose your own hours but have the backing, support, and training from an experienced mentor who has already been successful in the business. As a self-employed business partner, you will be helping people significantly reduce their household costs and earn cashback on all their shopping. With the current crisis in energy, and worrying, rising costs for most people you will be absolutely well placed to not only help others but earn a substantial income along the way.\n\nWould you like to work for yourself, earn a very good income now but also build up a passive/residual income increase every month to provide you with financial security in the future?\n\nYou would be joining thousands of others from all different backgrounds and industries who are taking control of their own finances and building a business of their own. Teachers, policemen, students, parents, tradesmen, mortgage brokers, social media managers, servicemen, farmers, are just some of the backgrounds that our successful partners have come from.\n\nThis can be full-time, or part-time. For most people, this is a ‘bolt-on’ business, which fits in the nooks and crannies around other jobs, businesses, or family commitments.\n\nThis is your own business, but you are very much not on your own in business. The community, backing, teamwork, and camaraderie are outstanding, and you would be very much part of a supportive and well-respected community.\n\nThis is a real chance to map out your own future finances, help hundreds of people along the way, and connect with other like-minded people.\n\nFor more information, or to book a short zoom call to discuss please call/text (phone number removed)

Tagged Resources, acting on behalf of The Behrens Group, is delighted to present an exciting opportunity for a Customer Service / Key Account Manager.\n\nOur client is a well-established success story, renowned for delivering high-quality garments across Healthcare, Corporate wear, Workwear, and Sportswear sectors. Due to continued growth, they are looking to strengthen their Customer Services team with a driven and customer-focused professional.\n\nThis is a varied role combining customer service excellence with key account management. You will develop a strong understanding of the business and its supply chain, while building and maintaining effective relationships with both internal teams and clients at all levels.\n\nKey Responsibilities\n\n * Deliver a consistently high level of customer service\n\n * Manage and nurture relationships with key Healthcare and University clients\n\n * Engage with prospective colleges to secure partnerships for upcoming academic years\n\n * Oversee account renewals and provide ongoing aftercare for college clients\n\n * Coordinate and support customer deliveries both nationally and internationally\n\n * Place, monitor, and track customer orders\n\n * Manage delivery schedules and resolve any issues efficiently\n\n * Prepare and issue quotations and estimates\n\n * Act as a key point of contact for customer queries, providing effective solutions\n\n * \n\nSkills & Experience\n\n * Strong customer service and interpersonal skills\n\n * Minimum of 5 years’ experience in a similar office-based role\n\n * High level of IT literacy, including Excel; ERP system experience is desirable\n\n * Highly organised with strong logical thinking skills\n\n * Excellent communication abilities\n\n * Strong analytical and problem-solving skills\n\n * A collaborative team player\n\n * Good standard of education\n\nBenefits\n\n * 20 days holiday plus bank holidays, with a loyalty-based holiday scheme\n\n * Staff discount on products\n\n * Convenient location just 400 metres from the Parkway Metrolink stop\n\n * Free on-site parking\n\n * Relaxed, professional, and friendly working environment\n\n * Varied and fast-paced workload\n\n*By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us*\n\nPlease be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.\n\nTagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily

Use HubSpot as the single source of truth for call cycles, pipeline, account activity, onboarding, and retention. Commercially minded with experience in account management, sales, or a fast‑paced service environment. Comfortable with outbound calling, structured follow‑up, and managing multiple

Morson Nexus is growing, and we're looking for a Training Account Manager to join our Client Services team. This is a client-facing role at the heart of the customer journey, where building strong, trusted relationships is just as important as managing bookings and driving commercial performance. Ar

The Customer Service Manager will oversee and enhance customer service processes within the financial services sector, ensuring a high-quality experience for clients. Lead, coach, and develop a team of up to 20 customer service/support colleagues, promoting a high-performance, customer-focused cultu

Paid Social Account Manager | Agency | £37k | Fully Remote | Bonus | Monthly wellness allowance |. Confident in Meta Ads Manager — this is your playground.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.

The business is recognised for combining deep payroll and legislative expertise with robust, scalable systems that support complex contractor engagement at volume. This is a senior Payroll / Project Manager position with a pure focus on implementations and customer experience within the umbrella and

An excellent opportunity has arisen for a Customer Service Advisor to join a successful and growing business based in Eccles.This role is ideal for someone who enjoys delivering outstanding customer service, building strong relationships, and working as part of a supportive team.You will support bot

Customer Services Manager | Manchester (on-site) | £30,000 - £35,000. My client, a well-established luxury brand is looking for a Customer Services Manager to join their team in Manchester City centre. Lead the Centre team to deliver consistently high customer service standards.

Customer Service Advisor (Complaint Handling).Salary: Up to £33,500 per annum + bonus potential.We are partnering with a dynamic, growing automotive business, and we’re on the lookout for an ambitious Customer Service Advisor, specializing in complaint handling.This phone-based role will put you

Hays are currently recruiting a Customer Service Administrator to join a busy and customer-focused team on a temporary basis for a minimum of 8 weeks.This role involves high-volume phone-based customer service alongside accurate processing of claims, making it ideal for someone confident, organised,

This is a long-established provider within the UK’s flexible workforce and contractor services sector.

We are representing a well-respected specialist luxury travel company seeking a Travel Expert with Latin America knowledge and some sales experience to join their growing team. If you're looking to step up within the luxury travel sector, or even step into it, we'd love to hear from you.