Remedy ITSM Consultant
hace 3 días
Hemel Hempstead
Remedy ITSM Consultant - Ipswich or Hemel Hempstead (Hybrid) - 6-Month Contract - Inside IR35 My Client, a leading UK telecommunications organisation is currently looking for an experienced Remedy ITSM Consultant to join their team on an initial 6-month contract. This role will play a key part in supporting, enhancing, and optimising a legacy BMC Remedy environment, while also enabling the migration of ITIL teams onto the platform and strengthening internal capability. Key Responsibilities • Support and maintain the BMC Remedy ITSM platform in a complex enterprise environment, • Assist with the onboarding and migration of ITIL teams and processes into Remedy, • Manage and optimise CMDB data loads and foundation data, • Configure and maintain integrations (e.g., E-bonding, TSO), • Oversee server group configurations and platform performance, • Execute and monitor Atrium Integrator jobs, • Carry out customisation using Developer Studio, • Troubleshoot issues through log analysis and root cause investigation, • Ensure platform readiness for BCDR (Business Continuity & Disaster Recovery) testing, • Produce documentation and deliver knowledge transfer to internal teams Required Skills & Experience • Strong hands-on experience with BMC Remedy ITSM (Administration & Support), • Proven experience working in legacy ITSM environments, • Solid understanding of ITIL processes and frameworks, • Experience with:, • CMDB management and data loads, • Atrium Integrator, • Remedy Developer Studio, • Knowledge of integrations (e.g., E-bonding or similar), • Strong troubleshooting and log analysis capability, • Experience working with server group architecture, • Exposure to BCDR planning/testing Desirable • Previous experience in telecommunications or large enterprise environments, • Experience in upskilling or mentoring internal teams, • Exposure to other ITSM tools (e.g., ServiceNow) alongside Remedy Security Clearance - Requirements Candidates must hold active SC (Security Check) clearance, or be eligible and willing to undergo the SC clearance process Apply Now If you're a seasoned Remedy specialist with experience supporting complex, enterprise ITSM environments, we'd love to hear from you.