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  • Room Attendant
    Room Attendant
    3 hours ago
    £16–£17.5 hourly
    Part-time
    London

    Firmdale Hotels is a collection of individually designed boutique hotels located in London and New York. Renowned for our unique décor and exceptional service, we offer a one-of-a-kind experience for our guests. At Firmdale, we value creativity, quality, and an unwavering commitment to excellence. We have an exciting opportunity for a Room Attendant to join our highly successful team at the Ham Yard Hotel. As a Room Attendant, you will play a vital role in ensuring our uniquely styled rooms are cleaned and maintained to an impeccable standard. Each of our bedrooms is designed differently, offering you a variety of work environments each day. Responsibilities: • Ensure every room is cleaned and presented to the highest standard., • Spot and address any issues to maintain our high standards., • Contribute to an exceptional guest experience through attentive service., • Work closely with other team members to ensure smooth operations. What you Need: • An eye for detail to maintain our high standards., • Ability to work well within a team environment., • Perform effectively under pressure and during busy periods., • A passion for providing excellent customer service., • Strong organisational and communication skills. What We Offer: • Competitive hourly rate of £16.00 - £17.50 inclusive of service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Full time Painter Decorator
    Full time Painter Decorator
    1 day ago
    £13–£18 hourly
    Full-time
    Hounslow

    FULL-TIME HOTEL PAINTERS 📍 Location: Heathrow Area ⏱️ Start Date: Immediate 💼 Job Type: Full-time 💰 Pay: To be discussed at interview We are looking for experienced Hotel Painters to join our team for upcoming hotel projects in the Heathrow area. We are looking for professional painters who understand quality, preparation and attention to detail. This is not simply a case of putting paint on a wall. You must understand what a professional finished job should look like. 🔨 What you need to be experienced in: • Preparing surfaces properly before painting, • Filling cracks, holes and imperfections, • Sanding and achieving a smooth finish, • Painting walls and ceilings, • Painting and preparing woodwork, • Doors, door frames, skirting boards and other timber surfaces, • Cutting in neatly around fixtures and fittings, • Touch-ups and remedial work, • Colour matching and maintaining existing finishes, • Identifying and correcting defects before painting, • Keeping work areas clean and tidy 🏨 Hotel Experience Previous hotel, serviced apartment or high-quality commercial painting experience is highly desirable. You must understand the standards expected when working in a hotel environment, including working professionally around guests, staff, furniture and other hotel operations. We need people with common sense and initiative — someone who can look at a job and understand what needs to be done properly without being given instructions for every small task. ✅ Requirements • Minimum 2 years' professional painting experience, • Hotel or commercial experience preferred, • Good understanding of spoken English is essential, • Professional appearance and grooming, • Reliable, punctual and hardworking, • Good attention to detail, • Able to work independently and as part of a team, • References and proof/examples of previous work required, • Must have the legal right to work in the UK, • Standard DBS check will be conducted 👷 The right person We want painters who take pride in their workmanship. If you know the difference between a quick paint job and a proper professional finish, understand the importance of preparation and can use your common sense on site, we want to hear from you. Please include details of your previous painting and, where possible, hotel or commercial projects you have worked on.

    Immediate start!
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  • Telesales Operative
    Telesales Operative
    7 days ago
    £12.71–£14.71 hourly
    Full-time
    London

    About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

    Immediate start!
    No experience
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  • Cake Decorator
    Cake Decorator
    15 days ago
    £13–£16 hourly
    Full-time
    London

    We are looking for an Experienced Cake Decorator to join our patisserie team in Park Royal NW10. As a Cake Decorator, you will be adding the finishing touches to our cakes .You will be working towards producing the highest-quality baked goods. We are currently growing the business and are looking for hardworking and vibrant Cake Decorator to join our growing team. Day shift: 7am- 4/5pm, Full time 5-6 days/week Responsibilities: • Able to follow instructions and be able to bake, mix and decorate a range of items. (including Icing / Sugar, Cream Cakes etc.), • Preparing mixes and frostings, • Attention to detail and working to deadlines are equally important for this role., • Stock rotation and general kitchen duties. Requirement: • Must have at least 1-2 years experience of Cake Decorator, • Willingness to learn and have a good work ethic, • Attention to detail, • Must have right to work the UK, • Able to lift big heavy bowls and use large-scale baking equipment We Offer: • Opportunity for career development, • Company events & social hours, • Competitive wages, • Generous Staff discount, • Staff Snacks and Drinks, • 28 days holiday including bank holidays, • pension scheme Job Types: Full-time, Part-time, Permanent Salary: £13-£16 per hour Benefits: • Employee discount, • On-site parking Schedule: • 8 hour shift Experience: • cake decorating: 1 year (preferred) Work remotely: • No

    Immediate start!
    No experience
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  • Experienced Cake Baker & Decorator
    Experienced Cake Baker & Decorator
    1 month ago
    £14–£15 hourly
    Part-time
    Chiswick, London

    About Rozies Rozies is a warm and welcoming grab-and-go cupcake and coffee shop, designed for those who appreciate the finer things in life. Indulge in our high-quality coffee and freshly baked cupcakes, crafted with love and care. In addition to our exquisite cupcakes, we also offer delicate macarons, fudgy brownies, and chunky cookies. For special occasions, we provide bespoke orders to make your celebrations even sweeter. Whether you’re treating yourself or surprising someone special, our friendly team is here to make your experience joyful and memorable. Are you a passionate baker with a love for creating delightful treats? We’re a family-run business excited to open our new shop, and we’re on the hunt for an energetic and friendly Baker to join our awesome team! In this role, you'll craft delicious celebration cakes, cupcakes adn sweet treats that bring smiles to our wonderful customers. If you have a flair for baking and thrive in a lively environment, this is the place for you! You will also assist in maintaining a clean, organized, and efficient work environment, ensuring that our baking runs smoothly. Job Summary: As a Baker at Rozies, you will be responsible for preparing and baking celebration cakes as well as a variety of sweet bakes. You will ensure that all products are made to the highest quality standards and served in a timely manner. Your creativity and passion for baking and exquisite decoration. Key Responsibilities: Cake Creation: Take the lead in crafting exquisite celebration cakes that are as beautiful as they are delicious. From birthdays to weddings, your creations will be the highlight of every celebration! Sweet Treats Galore: In addition to cakes, you'll support Rosy in preparing a delightful range of sweet baked goods, including cupcakes, macarons, fudgy brownies, and chunky cookies that keep our customers coming back for more. Perfecting Recipes: Measure, mix, and combine ingredients with precision to ensure each cake and treat meets our high standards for taste, appearance, and freshness. Your attention to detail is crucial as Rozies emphasises on perfection and high quality Taste Testing Fun: Conduct taste tests to ensure your baked goods are absolutely delectable and taste in line with Rosy’s quality Sparkling Clean Workspace: Maintain a clean and organised baking station that meets health and safety regulations. Food Safety Hero: Follow food safety guidelines for storage, handling, and preparation to ensure every bite is safe and scrumptious. Inventory Management: Keep an eye on our baking supplies and ingredients, assisting with ordering and restocking. Waste Minimisation: Help track and minimize waste to optimize our baking process and keep things cost-efficient. Customer Engagement: Occasionally assist customers by answering questions about our celebration cakes and sweet treats. Take special orders and ensure every request is handled with care and a smile. Team Collaboration: Work closely with our amazing team to ensure smooth operations and timely production. Together, we’ll create a fun and supportive atmosphere that makes baking even more enjoyable! Require skills and experience: • Passion for baking celebration cakes and decorating, • Enthusiasm for using a variety of baking tools and equipment, • Culinary school or baking program preferred, • Previous experience as a Baker or in a similar role in a bakery or food service environment is preferred, • Familiarity with various baking techniques and equipment., • Strong attention to recipe and design details, • Excellent time management skills and ability to work in a fast-paced environment., • Good communication and interpersonal skills., • Ability to stand for long periods, • Availability to work early mornings, weekends, and holidays (if needed) At Rozies, we believe baking should be joyful and creative! If you’re passionate about baking and ready to share your talents with a friendly team, we’d love to hear from you. Come sprinkle your magic with us!

    Immediate start!
    Easy apply
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