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  • Operations Supervisor
    Operations Supervisor
    1 month ago
    £3800–£4800 monthly
    Full-time
    Southall

    About J&T Express UK J&T Express is a leading global logistics and express delivery company operating across Asia, the Middle East, Latin America and Europe. As part of our continued expansion in the UK, we are looking for a detail-oriented Exception Handling Operative to join our growing operations team. Role Purpose The Operations Supervisor is responsible for overseeing the day-to-day warehouse and parcel processing activities within the hub, ensuring operational efficiency, service quality, safety compliance and team performance. The role will lead frontline operational teams, monitor performance against KPIs and support the Hub Manager in delivering a safe, productive and customer-focused operation. Key Responsibilities Operational Management • Supervise daily hub operations, including inbound, sorting, outbound and parcel handling activities., • Ensure parcels are processed accurately and within operational service level targets., • Monitor workflow and allocate resources to meet operational demand., • Support volume planning during peak and off-peak periods., • Identify operational bottlenecks and implement corrective actions. Team Management • Lead, motivate and support Team Leaders and operational employees., • Manage attendance, punctuality and workforce productivity., • Conduct team briefings and communicate operational priorities., • Provide coaching and on-the-job training to employees., • Support recruitment, onboarding and performance management activities. Performance & KPI Management • Monitor operational KPIs including:, • Throughput, • Productivity, • Scan Compliance, • Sort Accuracy, • Service Performance, • Damaged Parcels, • Exception Volumes, • Health & Safety Metrics, • Investigate performance issues and implement improvement plans., • Produce operational reports and performance updates. Quality & Compliance • Ensure compliance with all company operational procedures., • Promote and maintain a strong Health & Safety culture., • Support accident investigations and corrective actions., • Ensure operational audits and compliance checks are completed., • Monitor parcel exception handling and quality standards. Stakeholder Collaboration • Work closely with Transport, Customer Service, Quality and Administration teams., • Support communication between operational departments., • Escalate operational risks and service issues where necessary. Candidate Requirements Essential • Previous experience in logistics, parcel, warehouse or distribution operations., • Experience supervising operational teams in a fast-paced environment., • Strong leadership and people management skills., • Good problem-solving and decision-making ability., • Experience managing operational KPIs., • Good communication and organisational skills., • Ability to work under pressure and meet deadlines. Desirable • Experience within parcel delivery, courier or express logistics operations., • Knowledge of warehouse management systems and handheld scanning devices., • Health & Safety awareness within warehouse operations., • Experience leading shift operations within a distribution centre.

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  • Production Manager
    Production Manager
    8 days ago
    £33000 yearly
    Full-time
    London

    Production Manager ABOUT UNICO GELATO Unico Gelato is an Italian delicatessen specialising in gelato, coffee and pastries. Unico is linked with one of the most famous gelato shops in Bologna, Cremeria Funivia, and uses the great Italian culinary traditions and historic recipes of its hometown to bring a true taste of Italian gelato to London. Owned by a group of experienced Italian entrepreneurs plus Italian football legends, Gianfranco Zola and Roberto Di Matteo, and managed by a young team of professionals, Unico has operated since 2015 and currently has sites in Fulham, Saint John’s Wood, Bromley and Holland Park avenue. The brand Quality and freshness are our key driving factors reflected in the choices we make along our supply chain. The atmosphere is equally important - inspired from the familiar and welcoming vibes of our mediaeval hometown, the brand provides a customer-centric experience, welcoming its customers to a safe and self-indulgent experience. OBJECTIVE The Production Manager will be responsible for creating high-quality gelato cakes and gelato following established recipes and production guidelines. This position involves executing the gelato cake-making process, ensuring consistency in taste and texture, and adhering to food safety and hygiene standards. The Production Manager will collaborate with the production team and contribute to the development of new flavours to enhance the gelato offerings. The Production Manager will be responsible for ensuring adequate stock levels and ordering of products from different suppliers. TASKS 1. Recipe development & innovation, 2. Create new gelato cake flavors, textures, and designs, 3. Adapt seasonal or trending concepts into products, 4. Cake assembly & decoration oversight, 5. Ensure consistent layering (gelato, sponge, fillings, coatings), 6. Maintain visual presentation standards, 7. Quality control, 8. Taste, texture, structure, and appearance checks, 9. Ensure proper freezing, storage, and shelf life, 10. Customization management, 11. Handle special orders (birthdays, events, dietary needs), 12. Coordinate personalized designs and messages, 13. Production planning & scheduling, 14. Forecast demand (daily/weekly/seasonal), 15. Plan batch production of gelato bases, cakes, and components, 16. Inventory & supply chain management, 17. Order ingredients (cream, chocolate, dry goods, etc), 18. Monitor stock levels and minimize waste, 19. Staff supervision, 20. Train team members on techniques and hygiene, 21. Assign shifts and manage workflow, 22. Process optimization, 23. Improve efficiency in churning, freezing, and assembly, 24. Standardize recipes and procedures, 25. Ensure compliance with food safety regulations (e.g., HACCP principles), 26. Maintain hygiene standards and cleaning schedules, 27. Monitor storage temperatures and traceability, 28. Cost control - manage food cost percentages and production efficiency, 29. Sales coordination - work with front-of-house or marketing on product launches, 30. Reporting - track production output, waste, and product performance REQUIREMENTS • Gelato & pastry expertise, • Organization and time management, • Leadership and team coordination, • Attention to detail (especially aesthetics), • Problem-solving under pressure, • Strong understanding of food safety and hygiene practices in a production environment AVAILABILITY • Up to 45 hours / week - Usual schedule is Monday to Friday, • Location: 495 Fulham Palace Road, SW6 6SU, • Flexibility to work varying shifts, including weekends and holidays BUDGET Yearly salary: £33.000,00 depending on experience

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