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For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Evri Premium, a network of DHL is building a next-generation delivery network and we’re looking for motivated drivers ready to make the most of the brighter, longer summer days ahead. Team up with a global delivery leader investing in the long term. Multi-drop delivery experience (helpful but

We are looking for a full time and permanent Warehouse Operative.The ideal candidate would ideally hold a Counterbalance Forklift Licence or who is willing to go through the FLT Training to join our team at the Tamworth Operations Centre to assist with our Washrooms, Healthcare and Floorcare Divisi

Become a Driving Instructor – Nationwide | Earn Up to £50,000+ with My Four Wheels Looking for a new career with flexibility, independence and great earning potential? My Four Wheels is a 5-star rated driving school with 500 instructors already on the road nationwide — and we’re expandin

Join a leading independent technology and services provider as an Operative 1.We have a fantastic opportunity for a Warehouse Operative in our Logistics Warehouse.You will need to have high levels of accuracy, attention to detail and a strong work ethic; previous logistical experience would be highl

H HGV Driver Class 2 Ongoing Agency Work Stanford - Le - Hope (Monday to Friday) WPRG are currently looking for experiencedHGV Driver Class 2s to join our team forongoing agency work based inStanford - Le - Hope.This is a great opportunity for a reliable and professional driv

As a highly focused management team we have big ambitions, backed by award winning service delivery and Automotive industry experience spanning the past two decades.

HGV Class 2 Driver - Full Time.We are seeking a dependable HGV Class 2 Driver to join our client's team based in the Hatfield area.This full-time position involves daytime deliveries and offers an excellent opportunity for experienced drivers seeking stable employment with a reputable company that p

We are seeking a experienced and reliable driver for our client for work starting in the Southampton area.We need a driver available to start from next week.Please apply with your CV Below.

HGV CLASS 1 TRAMPER DRIVER Newcastle £47,140 per annum, subsistence allowance & £1,000/annum performance bonus included Are you interested in HGV Class 1 Tramper driving in a company that offers high qual

Offering seasonal delivery opportunities helps us to ensure that the number of delivery partners on our programme matches our anticipated customer demand, all to maintain the highest programme standards. Amazon Flex Delivery Driver - Earn £14 to £18* per hour. Deliver with us this winter as a seas

Ensuring fast, reliable delivery for our customers. While still a self-employed contractor role, its designed for those with advanced skills and a strong understanding of round delivery. Early Morning Delivery Drivers Needed!.

Vacancy Service Delivery Driver – Class C Location:. The Position Applications are invited for a Service Delivery Driver – Class C based at our Hartshill site, working 48 hours per week and in line with the EU Drivers Hours rules and the Working Time Directive (WTD). As a Service Delivery Driver

Van Driver PM shift - Hatfield At Job&Talent, we are recruiting for a Van Driver PM shift to work with a leading food manufacturing company in Hatfield.You will play a vital role in ensuring fresh stock reaches customers daily, contributing to the millions of deliveries made each year that keep the

Home based you will start as a Self-Employed Vehicle Collection and Delivery Driver You will collect and deliver vehicles across the UK.

Reliable income consistent parcel volumes reward those who show up and stay committed Quick payments you can withdraw your income at a time that suits you, no need to wait for pay day What Youll Do: Collect parcels from your local Evri depot at your agreed pickup time Deliver (and collect) parce

Key responsibilities Represent DX in a professional manner at all times Drive vehicles in a safe and legal manner ensuring compliance with all legal and company requirements at all times All daily checks are undertaken ensuring defects are immediately reported and correct paperwork completed Ensure

Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner.

Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner.

Delivery driver needed for a fast-growing company delivering newspapers and magazines.

Your role is to ensure the careful movement, collection and delivery in liaison with Shop Managers, of all merchandise within a dedicated boundary as directed by the Retail Operations Manager. Responsible for the collection and delivery of donated goods to the required location within agreed timesca

Delivery driver role focused on customer service, requiring a full UK/EU license and 12 months of driving experience.

Class 1 Casual Tramper Location : Bridgwater Shift : Casual / Zero Hours - no guaranteed work or fixed hours Do you have a UK Class 1 CE Licence? If "YES," we want to hear from you! About the Role As a Casual Driver, you will: Safely unload refrigerated vehicles, typically handling up to three deliv

Class 2 Driver - Nottingham (Temp to Perm).Join Gi Group to support a leading hotel linen cleaning service.This temp-to-perm opportunity is ideal for skilled Class 2 Drivers seeking a stable, long-term position.Collect and deliver caged linen (7-10 drops per shift).Flexible start times (04:00 or 12: