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Full-time Permanent Associate Posted 13 Oct 2026 Role Overview Garland Motors is seeking an experienced and driven Aftersales Manager to lead and develop the dealership's Service, Workshop and Parts operations. The successful candidate will be responsible for delivering exceptional customer service, driving departmental profitability, and ensuring high levels of operational efficiency across the entire aftersales function. The role carries responsibility for providing strategic leadership, performance management and overall direction of the department. Key Responsibilities Leadership & Management • Lead, motivate and develop the Aftersales team to achieve departmental objectives and business targets., • Provide support, guidance and direction to the Service, Workshop and Parts teams., • Foster a positive, customer-focused culture throughout the department., • Conduct regular team meetings, performance reviews and development discussions., • Manage and improve the profitability of the Service, Workshop and Parts departments., • Monitor departmental KPIs, budgets, labour sales, parts sales and gross profit performance., • Identify opportunities to increase revenue and improve operational efficiencies., • Ensure effective cost control and resource management. Customer Experience • Drive exceptional customer satisfaction and retention levels., • Monitor customer feedback and implement improvements where required., • Handle escalated customer concerns professionally and efficiently., • Ensure service processes consistently meet manufacturer and company standards. Operational Management • Oversee the day-to-day performance of Service, Workshop and Parts operations., • Ensure workshop productivity, efficiency and quality standards are achieved., • Monitor vehicle work-in-progress and ensure effective workflow management., • Maintain compliance with health and safety legislation and company policies., • Ensure warranty processes and manufacturer requirements are adhered to. Parts Department Oversight • Work closely with the Parts team to maximise sales opportunities., • Monitor stock levels, stock turn and obsolescence., • Ensure effective inventory control and departmental profitability. Reporting & Compliance • Produce and analyse departmental performance reports., • Monitor key aftersales KPIs including:, • Parts sales, • Recovery rates, • Workshop efficiency, • Productivity, • Ensure compliance with all manufacturer, legal and company requirements. Candidate Requirements • Previous experience as an Aftersales Manager within the motor industry., • Strong commercial awareness and proven ability to deliver financial results., • Excellent leadership and people management skills., • Strong understanding of dealership service, workshop and parts operations., • Exceptional customer service and communication skills., • Ability to analyse performance data and implement improvements., • Full UK Driving Licence., • Franchised dealership experience., • Experience working with manufacturer standards and audits., • Knowledge of dealer management systems (DMS). Personal Attributes • Results-driven and commercially focused., • Strong leadership presence with the ability to inspire teams., • Highly organised with excellent attention to detail., • Proactive problem-solver., • Professional, approachable and customer-focused., • Ability to work effectively under pressure and manage multiple priorities. #J-18808-Ljbffr

This role is a 40 Hour Contract Are you looking to start a career in the Car Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Switch Car Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients. What can we offer you? 22 day holidays plus bank holidays pro-rata Contribution to Group Personal Pension Scheme Access to our Switch Savings platform, an employee discount scheme offering huge savings across multiple retailers Sponsored Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments in addition your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have worked in the service industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks. About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 81 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. It is easy for us to tell you what life is like at Switch and why you would love being a part of our team, but we thought you would like to hear for yourself. TPBN1_UKTJ

If you have ever done delivery driving, rideshare, courier work, or transportation, you may want to also try delivering with Uber Eats. Submit the required documents depending on the vehicle you will deliver with. Start Delivering with Uber Eats.

If you have ever done delivery driving, rideshare, courier work, or transportation, you may want to also try delivering with Uber Eats. Submit the required documents depending on the vehicle you will deliver with. Start Delivering with Uber Eats.

If you have ever done delivery driving, rideshare, courier work, or transportation, you may want to also try delivering with Uber Eats. Submit the required documents depending on the vehicle you will deliver with. Delivering with Uber Eats offers a flexible way of making money.

If you have ever done delivery driving, rideshare, courier work, or transportation, you may want to also try delivering with Uber Eats. Submit the required documents depending on the vehicle you will deliver with. See how delivering with the Uber app can help you make money flexibly.

If you have ever done delivery driving, rideshare, courier work, or transportation, you may want to also try delivering with Uber Eats. Submit the required documents depending on the vehicle you will deliver with. Delivering with Uber Eats offers a flexible way of making money.