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Position: Customer Service Specialist Location: Hybrid (2 days per week in Hatfield) About Geobear At Geobear, we’re building something incredible. Established over forty years ago, Geobear is a fast-growing ground engineering contractor working across various market sectors including residential, commercial, and critical infrastructure. We prioritise our values and provide a place where you can be yourself and thrive. Geobear offers genuine opportunities for development, professional growth, and a remarkable career. Driven by our core SPIRE values (Safety, Partnership, Integrity, Respect, Excellence), we solve complex structural problems beneath the surface, saving asset owners time, disruption, and carbon. What Sets Geobear Apart Geobear leads the industry with sustainable and efficient ground stabilisation solutions. Our advanced resin injection technology is a non-disruptive, faster, and more reliable alternative to traditional methods. • Sustainability: Our eco-friendly solutions significantly reduce carbon footprints compared to traditional concrete underpinning, directly addressing ground stabilisation issues worsened by climate change., • Efficiency: We deliver projects swiftly with minimal disruption, ideal for homeowners, businesses, and infrastructure operators needing rapid turnaround times., • Innovation: Continuous innovation ensures state-of-the-art, highly effective, and sustainable engineering solutions., • Culture: We foster a supportive, dynamic, and inclusive culture where every team member can excel and make a direct impact. Role Overview As a Customer Service Specialist at Geobear, you will drive the initial customer experience and keep our operations running smoothly. You will serve as a calm, empathetic, and reliable point of contact for homeowners, business partners, and insurers dealing with stressful property issues - taking full ownership of their journey from initial enquiry through to resolution. This role is designed as a high-potential launchpad for a long-term career at Geobear. By mastering high-volume customer communications, qualifying sales opportunities, and developing deep product knowledge, high performers have a clear career progression pathway into a Residential Area Manager role within 3 to 5 years. Key Responsibilities 1. Lead Management & Sales Support • Accurately record B2B and B2C enquiries from phone calls, emails, webforms, and messaging channels into Salesforce., • Qualify inbound sales opportunities effectively and schedule site visit appointments for the sales team., • Manage prospective client communications via WhatsApp and online portals, ensuring swift response times. 1. Customer Journey & Account Ownership • Own customer interactions end-to-end for residential, commercial, and insurance clients, providing clear, plain-talking updates., • Remain calm and supportive under pressure, helping worried homeowners navigate ground subsidence issues with confidence and empathy., • Adapt communication style to deliver a premium, seamless experience across both residential B2C customers and professional B2B partners. 1. Operational Administration & Quality Control • Execute project-related administration with high attention to detail, including insurance claims processing and complaint management., • Identify and escalate service delivery gaps promptly to maintain high quality standards across customer touch points., • Approach ad-hoc administrative and operational tasks with flexibility and a positive, "can-do" mindset. Key Performance Indicators (KPIs) • Respond to client WhatsApp messages within 1 hour., • Book required site visits accurately and efficiently., • Communicate with customers via email within 24 hours of receipt., • Maintain an inbound call abandonment rate of under 10%., • Achieve a 90% call compliance rate., • Complete all customer call-backs on the day they are received., • Collaborate with the team to ensure customer portal messages receive responses within 24 hours. Qualifications & Key Requirements • Customer Focus & Resilience: Proven background in customer service or claims handling, with a calm, empathetic manner when helping clients through stressful situations., • Target & KPI Drive: Motivated by clear targets in a fast-paced, high-volume environment, taking personal pride in meeting SLAs without compromising care., • Communication Skills: Excellent verbal and written communication skills with a confident, persuasive phone manner and strong active listening., • Technical & System Aptitude: Tech-savvy with a fast learning curve for new systems; prior experience with Salesforce or insurance claims software is a major advantage., • Organisation & Detail Focus: Highly organised with high attention to detail in logging tasks, setting deadlines, and tracking follow-ups in CRM platforms., • Self-Motivation & Collaboration: Resourceful self-starter who works well in a hybrid environment while staying fully engaged with team goals. Don't meet every single requirement? We still want to hear from you. At Geobear, we hire for attitude, potential, and curiosity - we can teach you the rest. Career Pathway: From Customer Service to Residential Sales At Geobear, we believe the best commercial leaders grow from within. This position offers a structured progression path into a Residential Area Manager role after 3 to 5 years of consistent high performance. You will build deep technical knowledge, master consultative selling, and gain commercial insight, preparing you to eventually manage your own territory, deliver site quotes, and lead commercial pipelines. What We Offer • A competitive basic salary and a generous commission structure., • Healthcare cash plan., • Company pension., • Salary sacrifice car scheme., • £15 per month towards your gym membership., • 25 days annual leave plus bank holidays., • World-class technical and sales training to make you an expert in our solutions., • PPE and Geobear uniform supplied., • Opportunities for career progression and promotion. Applications To keep our process fair for everyone, please submit your application directly through the job advert page, as we can’t accept applications by email. Have questions, need accessibility support, or require this information in a different format? Reach out to Dom, our Head of Talent Acquisition - careers@geobear.com. We welcome applicants from all backgrounds and are happy to make adjustments so you can perform at your best. NO RECRUITMENT AGENCIES PLEASE

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

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As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

JOIN EVRI PREMIUM, A NETWORK OF DHL E-COMMERCE THIS SUMMER.Evri Premium, a network of DHL E-Commerce is building a next-generation delivery network and we’re looking for motivated drivers.Whether you already have a suitable van or not, make the most of the brighter, longer summer days ahead wi

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

Are you a self-motivated individual with a can-do attitude and excellent customer service skills? We're looking for enthusiastic self-employed drivers to join our team in a.As a Delivery Driver, you'll have access to cutting-edge technology that will guide you throughout your delivery day.If you're

We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

Hours: Day shifts, Full time hours, 8:30am – 4:30pm, Monday - Friday.Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide.We are currently working in partnership with our client who are looking to recruit enthusiastic and driven individuals to join thei

Temporary Evening Cleaner Watford.We are currently looking for a reliable and hardworking.Watford on a temporary 4-week assignment.General cleaning of a small office area.Keeping the workplace clean, tidy and presentable.Working independently and maintaining a high standard of cleanliness.The role i

Welfare Cleaner - Maidenhead Maidenhead | £655 per week before tax (PAYE) | Immediate Start | 1 Month+ We are currently looking for a reliable Welfare Cleaner to join a busy commercial office fit-out project in Maidenhead.This is an excellent opportunity for someone with previous constructio

Part-Time Welfare Cleaner (Building Site) – St Albans 🧹 📍 St Albans | 🚧 Construction Site ⏰ 2 days/week, 3 hrs/day (paid 9 hrs/week) 📅 Starts next week | 📈 Long-term with more hours from September 💷 Competitive PAYE Umbrella ✅

Cleaner Contract Type: Permanent, full-time, term time only Hours: 40 hours per week (negotiable can be early mornings or after 4:30pm) Actual Annual Salary: £24832 - £25828 depending on experience Start Date: 1st December 2026 School Staffing Solutions are working with a brand new

Need to work around the school run? Only available at weekends? Need to work around a second job? No problem! You can set your hours around your other commitments.

Successful candidate will complete a basic DBS check.Hyde is looking for an Estate Cleaner to join our collaborative and values-driven team.This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term developmen

Need to work around the school run? Only available at weekends? Need to work around a second job? No problem! You can set your hours around your other commitments.

Cleaner – Retail Cleaning Traford Centre, Manchester / Manchest Arndale Centre £12.Hours are : Monday to Thursday 7am - 9:30am Friday: off - Saturday 7am - 9:30am and Sunday 9am - 11:00am Permanent position with company benefits, pension scheme available after probation period C

We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for 14Forty, contracted to 10 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for our clients and customers.If you're

Fortnightly Pay | Flexible 0-Hour Contract.Leisure Recruitment is currently looking for reliable and experienced Cleaners to support a number of leisure facilities in the.This is a flexible opportunity ideal for cleaners looking for extra work, with shifts available across multiple leisure centres a

My client based in Newton Abbot is seeking a Cleaner Female Cleaner Cleaning Female Toilets extra Cleaning work aswell 30 Hours a Week Monday to Friday Start Time can begin anytime between 6am - 7pm £13.If interested please call (email address removed) (pho

Maintain cleaning records and complete checklists as required.

This is a fantastic opportunity for a caring, dependable and confident Senior Care Assistant looking to join a supportive home where dedication and commitment are genuinely recognised.

Nelson Recruitment Services are looking for a flexible and reliable cover cleaner for one of our clients in the Hoddesdon area This role will be for holiday, sickness, absence cover Location: EN11 0EU Hours: 06:00-09:00 Pay: £12.Dates: The current dates we need covered are: Friday 7th August – Tu

We are currently looking for a reliable.Must have a full UK driving licence and be able to drive.If you're interested, please contact.

This will allow you to become familiar with the site, your duties and the cleaning requirements before starting the main assignment on 1st September.

Daily cleaning schedules completed on time with accurate records kept.

Skilled Careers are currently recruiting for a Cleaner on a full-time basis in Hoddesdon EN11 Requirements: Must be able to provide references from previous employers Must have the legal right to work in the UK CSCS card required Please apply by applying with your cv or call (phone number rem

Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK.We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment.We are currently looking for a dedicated and detail-oriented Mem

As a committed, hard-worker, you'll do vital jobs to the highest standards and make sure your store is always in tip-top shape.It'll see you tackle things like removing litter and debris from the car park and loading bay.Washing external windows and glass doors until they sparkle.Or making sure the

Polished by Evestair Ltd is a professional cleaning company providing high-quality cleaning services to residential and commercial clients.As our client base continues to grow, we are looking for reliable, hardworking and detail-focused.As a Cleaner with Polished by Evestair, you will be responsible

Heathlands Care Home is a modern, purpose-built home in Chingford, offering high-quality nursing, dementia, palliative and short-term care for up to 84 residents.Set within private landscaped gardens, the home features spacious ensuite bedrooms across three floors, dedicated care teams, and a warm,

Siamo Recruitment are working with UK’s leading manufacturer in their industry.Going from strength to strength their expanding and building a whole new production team to join their existing teams.This is an exciting opportunity for a Production Operative to join a well-established company bas

Production Operative (Food Manufacturing).Shift: Monday to Friday, 14:30 – 23:00.Join A Growing Food Production Team in Taunton!.Are you passionate about hands-on work, take pride in delivering quality and thrive in a fast-paced environment? If so, we want you to join an expanding food production

Due to continued growth, this role plays a key part in increasing production output and efficiency, supporting the business as it scales and capitalises on rising demand.Monday to Thursday: 10:00pm - 6:00am.Plus a 6-hour shift (12:00am - 6:00am) on either Sunday or Friday (TBC).Previous production e

Be all you can be with Hamberley.At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Care Assistant to help us achieve our goals.At Upton Manor, our Care Assistants are called Homemakers.More than support workers, care assistants or hea

Care Assistants - Night shifts - immediate start in.Public transport costs assistance available.Relocation / accommodation costs assistance available.Work flexibly around your family or other commitments.Ventry Care is recruiting Care Assistants, for night shifts, to our residential care homes in.We

Warehouse Operative / Saw Operator Day Shift.Reach & Counterbalance FLT Experience.MondayThursday 7:30am5:00pm Friday 7:00am4:00pm.Our client is a well-established and growing manufacturing and distribution business based in Leeds.Due to continued growth, they are looking for an experienced.This is

You will maintain accurate care records and work closely with colleagues, families and healthcare professionals to ensure clear communication and continuity of care.

Be all you can be with Hamberley.At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Care Assistant to help us achieve our goals.At Alston House, our Care Assistants are called Homemakers.More than support workers, care assistants or he

Are you looking for a warehouse job in Yeovil where you'll be valued, supported and make a real difference? We're looking for a Warehouse Operative to join our friendly and growing client based in Yeovil on a temp to perm basis.This is more than just picking and packing, every order yo

Be all you can be with Hamberley.At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'.We're seeking a Kitchen Assistant to help us achieve our goals.As our kitchen assistant, you will play a vital role in supporting the day-to-day operations of our care homes kitc