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  • Junior Waiter
    Junior Waiter
    hace 6 días
    £15–£16 por hora
    Jornada completa
    London

    Scott's Mayfair is an iconic restaurant nestled in the heart of London's prestigious Mayfair district. Renowned for its timeless elegance, exceptional service, and culinary excellence, Scott's has been a staple in the London dining scene for over a century, playing host to London’s elite. We take pride in offering a sophisticated dining experience that combines classic charm with modern innovation. We are currently seeking an energetic and experienced Junior Waiter to join our dynamic team. As a Junior Waiter, you will play a pivotal role in the service team, contributing to the overall excellence of our dining experience. If you have a passion for hospitality, a desire to learn, and are committed to delivering top-notch service, we invite you to begin your journey in hospitality at our amazing restaurant. Key Responsibilities: • Greet guests with warmth and professionalism., • Assist waiters with food and beverage orders and relaying them to the kitchen., • Place new tablecloths, plates, cutlery, and glasses, • Ensure seamless and timely service, anticipating and exceeding guests' expectations., • Address guest inquiries, concerns, and special requests with finesse and courtesy., • Uphold the highest standards of cleanliness and presentation in the dining area., • Assist in creating bills by providing accurate order information Requirements: • Previous experience in a restaurant environment., • Strong communication and teamwork skills., • Ability to work in a fast-paced environment and handle multiple tasks efficiently., • Attention to detail and a commitment to maintaining high standards of service. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • Reception Manager
    Reception Manager
    hace 10 días
    £50000 anual
    Jornada completa
    London

    We are a young, dynamic customer service specialist, a team of experts dedicated to delivering unparalleled five-star service to elite corporate clients. We are hiring a Guest Services Manager to lead the Guest Services Team at for a global renowned brand in their stunning new office in the West End. Yes, the space will be stunning, but a beautiful building is just an empty shell without soul. We aren’t looking for a rigid, robotic corporate manager to enforce stiff rules. We are looking for a leader who understands that true five-star service is about warmth, authenticity, and human connection. If you have the determination to build an operation from the ground up and the empathy to make every single person who walks through the doors feel genuinely valued, we'd love to hear from you. This is a blank canvas. You will be responsible for setting the benchmark for how our clients feel the moment they step inside. • Build the Blueprint: You will write the actual processes and define what world-class service looks like across reception, events, concierge, and the mailroom., • Develop the People: You will hire, train, and mentor a Guest Services team, helping them find their own authentic voice while representing this iconic brand., • Create a 'One Team' Culture: You will bridge the gap between your team, our colleagues, and our global clients. No silos, no egos - just a seamless, collaborative partnership., • Lead the Way: Our clients have exceptionally high standards. You will ensure we don't just meet those expectations, but constantly challenge the status quo to redefine them. Who You Are • An Operator with Heart: You have a background in truly five-star environments, whether that’s luxury hotels, premium reception, or exclusive private members' clubs, but you’ve never lost your human touch., • A Creator, Not Just a Keeper: You love the challenge of writing playbooks from scratch and watching them come to life through your team., • A Natural Conductor: You know how to orchestrate a room, spot the tiny details others miss, and keep your cool when things get fast-paced., • Obsessed with Impact: You care deeply about how your work makes people feel, from a high-profile client to the courier delivering a package. What We Offer • £50,000 salary + client discretionary bonus, • 25 days holiday, • Health Cash Back Plan & Wellbeing Platform, • Genuine autonomy to shape a flagship department your way, no corporate bureaucracy holding you back., • Being a senior leader within a growing business, helping shape our strategy and future growth. Want to be part of this exciting project? Apply today.

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