Counter Manager
17 hours ago
Norwich
Counter Manager Lead a retail sales team to achieve strong results, deliver excellent customer service, and grow business through product knowledge, customer relationships, and in-store activity. Key Responsibilities Sales & Performance • Drive team sales to meet or exceed targets, • Actively sell products and increase average spend, • Manage budgets, stock orders, and sales performance, • Plan and support in-store promotions and events Team Leadership • Coach, motivate, and develop team members, • Identify training needs and support performance improvement, • Manage daily operations, rotas, and administration Customer Experience • Deliver personalised consultations and product demonstrations, • Build strong customer relationships and encourage repeat business, • Attract new customers through proactive engagement, • Maintain customer records in line with data protection standards Operations & Standards • Monitor stock levels and maintain visual merchandising, • Ensure company policies and store procedures are followed, • Work closely with store management and senior leadership Key Requirements • Proven experience in retail or beauty management, • Strong sales skills and results-driven mindset, • Confident communicator with excellent customer service skills, • Ability to lead, train, and motivate a team, • Professional, organised, and customer-focused If you feel you have the skills and experience to join the team, please reach out to me on