IT 2nd Line Technical Analyst
1 month ago
Wakefield
Experience with any of: macOS, VMware, Citrix, Veeam, SonicWall, Exchange, managed print, hosted telephony. Certifications such as Microsoft (MCSA/MCSE), Citrix (CCA/CCP), VMware (VCP) or ITIL Foundation. Diagnose and resolve 2nd line incidents within agreed SLAs (remote and on-site).