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The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
Work with the lead facilitator to target the audiences and book relevant sessions * Manage arrangements for the logistics of such sessions * Follow-up reviews * Deliver sessions to meet the needs of ...
Partner Implementation Facilitator / Project ManagerLondon Based / Home Working£65,000Plus Great Benefits & Perks Company: Comprehensive legal business management platform for midsize law firms
Procurement Transformation Lead / Training Facilitator Base Location: London, Manchester or Bristol plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender
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We are currently looking for a Learning & Development Facilitator to promote a learning culture in HC-One through mentoring, coaching and professional best practice. Your main responsibilities will ...
The role of a supervised contact facilitator is to observe the interaction between parent(s) and child(ren) under the care of the Local Authority, and private proceedings.As a contact supervisor, you ...
We foster interactions between our scientists, support teams and external networks to facilitate our research to benefit human health. The Facility has two core functions, a Human Research Governance ...
You'll be the lead facilitator for our PowerSkills workshops which means you'll get to meet and work with Globallers from across the entire business Measures of success - In the first few months, you ...
You will facilitate program level planning, alignment, organization and execution of prioritized work. This will require event facilitation, release planning, scrum of scrum ceremonies and working ...
Facilitate early permanence planning, including identifying suitable foster placements or adoptive families * Collaborate with professionals, including social workers, lawyers, and therapists, to ...
Point person and facilitator to the team on many topics, who to go to for what, questions about processes etc. Required Experience : * Bachelor's Degree required (at least 2:1 or equivalent), MBA a ...
After program implementation, collect feedback, ensure documentation is up to date, and facilitate discussions to follow up with cross-team stakeholders; propose and/or implement changes for ...
Panoramic Associates is currently working with a Local Authority client based in London to facilitate the appointment of a Planning Enforcement to join the council's planning department
Strategic consultants are expert facilitators who are comfortable co-leading workshop preparation, facilitation, and summary. Strategic Consultants are responsible for contributing to the success of ...
Facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions. * Deliver valuable, high-quality and consistent work without sacrificing speed ...
Ideally you are already an Active Support Lead/Coach/Facilitator Qualifications/Education/Training: * Experience in project management and leading on change. * Relevant Active Support Qualification ...
Good communication with other departments, to facilitate the support of sales promotions; e.g., SI, Security, BM and ICTOPS * As Sales Account Manager, share your experience and knowledge to ...
Conduct therapeutic interventions and facilitate group therapy sessions to support patients in developing coping skills and addressing underlying mental health issues. * Coordinate discharge planning ...
Be the primary language expert for internal clients and help facilitate all translation-related requests * Develop tone and language style guides for each market you service * Develop and maintain ...
Target outcomes for the duration of the post includes the development a platform to facilitate secondary reuse of data including a recommender system and the provision of key data set to users based ...
Collaborate with other designers to facilitate workshops and design sprints. * Partner with UX Research to prototype, develop and test user experiences. * Work with Product Managers to define how the ...
To facilitate the payment of authorised invoices. MAIN DUTIES AND RESPONSILBILITIES * Maintain the school's financial and accountancy systems. * In conjunction with the Business Manager and ...
Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team * Share the brand vision and the business challenges, give meaning and ...
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