Trabajos facilitator en LondonCrear alertas

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy – and directly advise the owners and management teams leading them. growth businesses that fuel the economy – and directly advise the owners and management teams leading them.‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them. Join Our Dynamic Team as a Faculty Assistant Manager/ Manager in Audit Stream L&D! Are you passionate about creating exceptional learning experiences? Are you ready to broaden your horizons and have a significant impact on programme delivery? At BDO, our facilitators are the lifeblood of our programmes. They dedicate their time and energy to support our people to develop knowledge and skills that will enable them to be at their best on audits. Our Faculty Managers are pivotal in supporting our facilitators – they are the engine behind the Faculty strategy and manage all aspects of delivery from facilitator identification through to evaluation, facilitator upskilling to recognition processes. Why join us? Strategic Leadership: Drive on our Faculty strategy to elevate our programme delivery and support a thriving learning culture which meets business needs and delivers on strategic aims. Be a key played in managing Faculty performance, identifying delivery risk and proposing viable solutions to maintain the quality of our learning programmes. Manage key stakeholder relationships: Partner senior stakeholders across the stream to deliver effective, tailored, localised learning through the efficient development and management of our. Provide relevant information, upskilling and coaching as needed to facilitators, helping them excel in delivery of our programmes. Innovation and continuous improvement: Be part of a team that values innovation, collaboration, and continuous improvement. Drive change and make a difference in the learning journey of our Audit stream. Key responsibilities: Drive the development and maintenance of the Faculty strategy to align with business needs and mitigate risks related to programme delivery. Ensure the Faculty consistently meets business outcomes through effective management and coordination. Assess Faculty effectiveness, identify challenges and successes, and present solutions to the Leadership Team and those charged with governance. Provide onsite project management and facilitation support for programme delivery when needed. Develop and maintain strong stakeholder relationships to support execution of the Faculty strategy. Monitor faculty utilisation and performance, report on risks, and propose commercial solutions. Coach Faculty members to enhance their skills for delivering Audit L&D programmes and serve as a specialist L&D facilitator when needed. Work collaboratively with wider L&D to ensure facilitator needs are considered appropriately and adequate facilitator support is put in place across our programmes. Introduce new ideas and innovations to improve programme delivery and learner experience, while streamlining processes for efficiency. What We’re Looking For: Manager / Assistant Manager (or equivalent) with an interest / passion for Learning & Development. Strong communication, presentation, and relationship-building skills. Ability to work independently and collaboratively. Attention to detail, excellent analytical and project management skills. Understanding of systems, processes and controls would be beneficial. Focus on operational excellence and quality. Formal L&D qualifications are a plus but not essential. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

18 month FTC This role combines hands-on accounting and finance expertise with responsibility for the financial planning and reporting processes for of the clients UK non-insurance entities, as well as ownership of tax accounting and filing processes for the UK tax groups. You will be a trusted adviser to the Head of Finance and senior management team, providing guidance on finance, accounting and tax across the Finance function and to the wider business. You will develop robust business processes for the production of statutory and management reporting, as well as effective planning and forecasting mechanisms. You will work closely with the senior management teams of the UK businesses to provide accurate and timely financial information and insight. You will manage the production of VAT and Corporation Tax returns for the UK tax groups, and ensure our businesses comply with all necessary tax reporting and filing requirements. You will lead the development and delivery of efficient processes to enable effective decision making and performance management of the organisation. You will be resilient and flexible, able to apply your knowledge and skills to new challenges in an evolving operating model. Duties & Responsibilities: · Coordinate the delivery of consistent and accurate accounting and financial reporting for the clients UK holding and service companies across IFRS and German GAAP bases, for plan, forecasts, and actual performance. · Deliver internal financial and management reporting and forecasting to both the Group and senior local stakeholders, providing detailed analysis and explanations of the drivers of the results · Deliver external reporting requirements of the Companies under UK GAAP, including statutory accounts and preparation of Senior Accounting Officer deliverables · Develop and maintain excellent standards of control, governance, and documentation across the UK financial accounting deliverables, proactively and continuously improving processes · Coordinating UK tax compliance for all of the clients UK entities. This includes income tax and VAT calculations, returns and payments, transfer pricing documentation and maintaining the local tax strategy. · Support the delivery of the statutory audit processes for the UK companies, through effective management of the finance and accounting deliverables. · Act as a trusted financial adviser to the Directors and management of the UK entities. · Support the intercompany recharge process by preparing accurate allocations, ensuring compliance with Group policies, and maintaining clear documentation to enable transparent and well?governed cost sharing. Act as a key financial liaison and facilitator between the UK service company and the Talanx insurance entities. · Build effective and sustainable relationships locally and with Group to strengthen cross-departmental collaboration and foster a culture of trust and open feedback. · Lead the delivery of UK financial accounting projects, as well as UK participation in Group projects. · Maintain excellent knowledge of external developments that may impact Branch operations and deliver effective solutions to mitigate risks and take advantage of opportunities. Qualifications Required: · Qualified accountant ( ACA, ACCA) Experience: · Financial services or insurance sector experience is an advantage · UK statutory accounting and financial reporting processes · Experience of UK Corporation Tax and VAT processes · Delivering process change or optimisation Personal Skills: Communicating and Influencing Positively impacts the actions and decisions of stakeholders ensuring that they are involved throughout. Negotiates confidently whilst maintaining relationships, building support and buy-in for ideas. Adapts communication style depending on audience. Problem solving Uncovers information to identify causal links. Uses a variety of tools/techniques to break down complex issues and spots trends, patterns and interdependencies between issues. Analyse risks and is pragmatic when developing solutions. Delivery and Accountability Is accountable for own and team delivery to support the overall Branch priorities and objectives. Prioritises deliverables and identifies roadblocks that might affect delivery. Creates a safe environment whereby people feel safe flagging mistakes. Innovation and Continuous Improvement Creates and tests out new idea and improvements which have a significant impact on the business operations or service offering. Identifies new ways of working and encourages ideas from own team / department and creates processes and inducements for team members to generate and test out ideas. Developing Capability and Knowledge Sharing Actively develops talent and builds capability, acting as a role model across the business. Willingness to knowledge share and to learn from peers using a range of development solutions. Customer Focus Has a deep understanding of customer needs. Takes action to overcome challenges and obstacles to ensure service excellence is maintained. Takes action to ensure that customer feedback is acted on and operational and technical challenges are overcome. Team worker A key player in building and maintaining a positive team culture and cross-functional relationships. Engages partners and encourages others to build relationships and brings together diverse stakeholders to deliver objectives.

Senior Salesforce Consultant Location: UK RemoteSalary: £55,000 - £80,000 Mason Frank is proud to be working with an innovative Salesforce consultancy that specialises in delivering transformational solutions. We are seeking an experienced Senior Solutions Consultant to join a growing Delivery team, leading Salesforce projects from discovery through to implementation. This is an excellent opportunity for a consultant who combines strong Salesforce expertise with exceptional stakeholder management and solution design skills. The Role As a Senior Solutions Consultant, you will lead projects of varying size and complexity, working closely with Technical Leads, Developers, UX specialists and Project Managers to deliver high-quality Salesforce solutions that create meaningful impact for customers. You will act as the primary consultant on engagements, guiding clients through discovery, solution design, configuration, deployment and user adoption while ensuring solutions align with both business objectives and technical best practice. Key ResponsibilitiesDiscovery & Solution Design • Lead customer workshops and discovery sessions, • Gather and define business requirements, • Produce solution documentation including process flows, ERDs, solution blueprints and estimates, • Present scalable solution options aligned to client budgets and strategic objectives, • Write user stories and acceptance criteria, • Lead solution playback sessions with stakeholders, • Drive best-practice Salesforce design principlesSolution Delivery, • Lead delivery teams through implementation projects, • Configure Salesforce using native platform functionality, • Install and configure internal accelerators and third-party applications, • Manage data migration and data mapping activities, • Support deployments from Sandbox to Production environments, • Collaborate closely with development teams on custom functionalityProject Leadership, • Ensure delivery follows established frameworks and QA processes, • Manage scope, timelines and delivery expectations, • Maintain accurate project documentation and Jira updates, • Conduct testing and quality assurance activities, • Mentor and support junior consultants and wider delivery teamsTraining & Knowledge Sharing, • Deliver client demonstrations and user training, • Create training materials and system documentation, • Support implementation handovers to support teams, • Contribute to internal knowledge-sharing initiatives and retrospectivesSkills & ExperienceEssential, • Strong Salesforce consulting and solution design experience, • Proven experience leading workshops and stakeholder engagement sessions, • Excellent requirements gathering and business analysis skills, • Hands-on Salesforce configuration expertise, • Experience managing complex Salesforce implementations, • Strong communication and presentation skills, • Ability to translate business requirements into scalable technical solutions, • Experience mentoring or coaching colleaguesDesirable, • Salesforce certifications, • Experience with third-party Salesforce applications and integrations, • Knowledge of data migration and deployment processesWhat We're Looking For The successful candidate will be: • A trusted advisor who builds strong client relationships, • Commercially aware and solution-focused, • A confident communicator and workshop facilitator, • Detail-oriented with a passion for delivering quality outcomes, • Collaborative and committed to supporting team successCareer Development This role offers excellent progression opportunities, including: • Pathway to Lead Consultant level, • Involvement in pre-sales and solution demonstrations, • Contribution to thought leadership and industry content, • Participation in technical communities of practice, • Opportunities to lead strategic initiatives and mentor colleaguesSalary & Benefits, • £55,000 - £80,000 depending on experience, • Ongoing Salesforce certification support, • Professional development opportunities, • Collaborative and values-driven culture, • Opportunity to work on impactful projects within the nonprofit sector Interested in learning more? Apply today or contact for a confidential discussion.

We are recruiting for a SeniorBusiness Analyst Consultant on behalf of one of our valued clients, a market-leading provider of IT Project Management Services, to join their growing team on a permanent basis.The role offers hybrid working; however, on-site attendance at client locations is required. Projects are delivered on a regional basis, meaning client sites are typically within reasonable travelling distance, allowing you to return home each day. Flexibility is essential, as the level of on-site presence will vary depending on client requirements and the nature of each project.You will receive a competitive salary and a comprehensive benefits package including profit share bonus, EAP, pension scheme, and life assurance.The Role As a SeniorBusiness Analyst Consultant, you will work across a diverse portfolio of IT and digitally focused projects for our clients, taking a lead role in shaping, delivering, and embedding both business and technical change. Key responsibilities include: • Defining project scope, managing change, and ensuring the appropriate level of challenge to business requirements, • Requirements gathering, including "As Is" and "To Be" analysis, • Running one?to?one customer interviews and facilitating workshops, • Creating and maintaining process flow diagrams, business requirements, and project documentation, • Undertaking process and functional efficiency reviews and providing recommendations for improvement, • Defining, documenting, and managing business and systems requirements, • Producing progress reports for stakeholders, • Undertaking project reviews, health checks, and process assessments, • Supporting the design, testing, and implementation of new processes and system requirements About You You will be a passionate, proactive, and experienced SeniorBusiness Analyst Consultant, with a proven track record of leading and delivering complex, technical, and business?critical projects. You will bring strong attention to detail and have at least 5-6 years' experience within an IT?oriented environment. You will be experienced in: • Delivery methodologies such as Agile, Lean, SDLC, and Kanban, • Working across the product development lifecycle, • Acting as a natural facilitator, able to engage stakeholders and encourage collaboration during workshops and discussions, • Supporting Product Owners to ensure solutions deliver clear organisational value, • Building strong client relationships and effectively managing stakeholders at all levels Additional Requirements • Full UK driving licence with access to a vehicle, • Right to work in the UK (no visa sponsorship available)

Oracle Fusion Training Facilitator to join the Change workstream of a University in Central London and will report to the Change Lead. This is an interim contract Outside IR35 starting in late June.

About the Role A fantastic opportunity has arisen for a Media Planning Manger to join OMD UK. This role will work within our Connected Performance Media Planning team delivering cross media planning across multiple high-profile accounts. As a Manager in the Connections Planning team you will have a background in planning, bringing media expertise and enthusiasm to the role. You will already have experience in supporting the day to day activities of an account or accounts. Your experience will enable you to support the day to day internal and external relationships and outputs (ie strategies/rationales, plans, reports) with the support of your team and line manager. About You . Demonstrable expertise in cross-media landscape with robust channel planning knowledge . Show knowledge and have an opinion of latest media consumption trends · Proficient knowledge of standard media planning industry tools, e.g. MediaPlanner+ · Analytical and Numerical · Excellent written & Verbal communication skills · People and Relationship Management · Attention to detail · Organisational skills · Dynamic & Innovative · Adaptable · Facilitator · Lead a team and foster collaboration · Translate goals into actionable solutions About the Agency: At OMD UK, we help our clients make better decisions, faster to unlock extraordinary growth using three industry-leading capabilities: Decisions Science, Connected Performance and Agile Innovation. We transform better customer understanding into faster marketing impact with world-class talent and technology, and we do this with some of the world’s most iconic and influential brands. We are part of the world’s largest media network, with more than 12,000 people working in over 100 countries and are currently AdWeek’s Global Media Agency of the Year. https://omduk.com/

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Trainer / SME Daily Rate: £300-£400 per day Contract Length: 6 months Engagement: Part-time Location: Hybrid Red Snapper Learning (RSL) is recruiting an experienced Trainer / Subject Matter Expert to support a major new Metropolitan Police Service (MPS) programme. This project focuses on the implementation of a new system and requires an individual with strong training design and delivery expertise. Key Responsibilities • Design engaging and effective training materials for:, • Face-to-face classroom delivery, • Develop engaging content using the, • Deliver training to end users in person, • Act as a subject matter expert, ensuring training aligns with MPS processes and ways of working Essential Requirements • Oracle systems (financial planning) essential, • Proven experience designing and delivering systems-related training., • Strong instructional design capability across blended learning formats., • Confident facilitator with excellent stakeholder engagement skills. Working Pattern & Rate • £300- £400 per day, • Initially 2 days per week Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.

A flexible start- The role begins at 3 days per week, with a clear path to full-time within the first 3 months as the business continues to grow Pearse Recruitment is growing fast. As we expand our team and enter new markets, we’re investing in the infrastructure that makes long-term success possible. That means bringing in a talented Learning & Development Consultant who will help us get new hires up to speed faster and support consultants at every stage of their careers. This is a newly created role with real scope to shape how learning is done at Pearse. If you’re passionate about people development and understand the rhythms of a recruitment environment, we’d love to hear from you. The Role You’ll work closely with our leadership team to design, deliver, and continuously improve our L&D programmes across the business. Your core focus areas will include: • Designing and running structured training programmes to get new starters billing as quickly as possible, • Developing on our current learning framework that supports consultants from day one through to senior and leadership levels, • Coaching and upskilling consultants on sales technique, candidate management, client development, and business development etc., • Creating engaging training materials - delivering workshops, e-learning modules, playbooks, and resources that are all tailored to a recruitment environment, • Identifying skills gaps across teams and building targeted development plans in response, • Partnering with managers to embed a coaching culture throughout the business, • Tracking and reporting on L&D outcomes and their impact on performance metrics, • Supporting the rollout of new tools, systems, and processes through structured training initiatives What We’re Looking For • Proven experience in an L&D role, ideally within a recruitment, sales, or professional services environment, • Strong understanding of how recruitment businesses operate - The pressures, the pace, and what excellent looks like, • Experience designing and delivering training programmes that genuinely accelerate consultant productivity, • Confident facilitator with the ability to engage and motivate consultants at all levels, • Data-led approach to L&D - you measure what matters and adjust accordingly, • Excellent interpersonal skills with the ability to build trust quickly across teams, • Self-starter mentality with the initiative to build something new, not just maintain the status quo, • Coaching qualification or equivalent experience is desirable Why Pearse Recruitment? We’re a business that genuinely invests in its people. This isn’t a tick-box L&D hire — it’s a strategic appointment that reflects where we’re headed. You’ll have: • Real autonomy to shape the L&D function from the ground up, • Direct access to leadership and the ability to influence at a business level, • A team that’s motivated, ambitious, and receptive to development, • A competitive salary and benefits package including: Unlimited annual leave, £400 contribution yearly to vision and dental care, £100 per month contribution towards gym membership, flexible working opportunities, company incentive holidays etc. A flexible start — the role begins at 3 days per week, with a clear path to full-time within the first 3 months as the business continues to grow

Credit Controller - Join a Growing Premium Brand Your New Company A well-established, fast-growing business operating in the premium consumer goods sector. The company combines strong commercial performance with a close-knit, professional finance team and a supportive working environment. Based in Central London, the business continues to expand across UK and EU markets.Your New Role As Credit Controller / Accounts Receivable Analyst, you’ll play a key role in managing cash flow, maintaining accurate financial records, and supporting wider finance operations. This is a hands-on role offering exposure across credit control, accounting support, VAT, and Amazon Seller Central reporting.You’ll be office-based five days per week, working closely with senior stakeholders and contributing to continuous finance process improvement. Key Responsibilities Accounts Receivable / Credit Control • Proactively chase outstanding debts by phone and email in line with agreed payment terms, • Investigate and resolve internal and external payment queries, keeping directors informed of progress, • Review invoices, remittances, and payments to identify and resolve discrepancies, • Process customer credit card payments via PDQ machines and payment terminals, • Issue weekly/monthly statements, invoices, and credit notes (and on request), • Set up new customer accounts and liaise with internal teams to support timely query resolutionFinancial Analysis & Accounting Support, • Record and reconcile transactions across the sales ledger, purchase ledger, and cashbook, • Accurately process sales and purchase invoices, • Perform month-end reconciliations, investigating credit balances, discrepancies, and rebates, • Assist with VAT registrations and reconciliation of VAT control accounts for monthly and quarterly VAT returns (UK, EU, multi-currency), • Process daily income, cheque payments, and online banking transactions, • Produce ad hoc financial and management reports as required Amazon Seller Central Management • Manage and navigate Amazon Seller Central, producing sales, settlement, and financial reports, • Collate and reconcile Amazon sales data, fees, and VAT information, • Support Marketplace Facilitator VAT requirements, including Amazon’s role in collecting and remitting VAT for UK and EU sales What You’ll Need to Succeed • At least 2 years’ experience in a credit control or accounts receivable role, • Strong Excel skills and confidence using Office 365, • Excellent attention to detail and high levels of accuracy, • Strong analytical and problem-solving ability, • Confident telephone and written communication skills, • Well-organised, flexible approach with the ability to manage multiple prioritiesWhat You’ll Get in Return, • Working hours: 9am-5pm, office-based 5 days per week, • 20 days annual leave + 8 bank holidays, • 2 additional days annual leave for Jewish High Holidays, • Statutory pension, • Annual salary review with increases every 12 months, • Unlimited staff discount on jewellery purchases (60-70% off retail prices) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4791942

GLL is looking for a Health Referral Facilitator to work across the sport and leisure facilities in Lewisham. If you have the skills and ambition to join us as a Health Referral Facilitator , there's never been a more exciting time to join us. This is more than a Health Referral Facilitator, it's a career. The Health Referral Facilitator role is responsible for prescribing suitable physical activity and supporting behaviour change for Medically Referred clients. The Health Referral Facilitator role will include setting up and undertaking group and individual training sessions along with general day to day operation of the GP Referral programme including referral processing, accurate record keeping and data processing. The Health Referral Facilitator is responsible to the Healthwise Coordinator / Health Manager. What you’ll do: To ensure the smooth day-to-day running of the Physical Activity Referral Scheme (PARS), maximising effectiveness of all available resources. Carry out health and lifestyle assessments with referral patients and develop safe and appropriate programmes of physical activity / exercise. Act as first point of contact for patients referred onto the scheme To provide individuals with evidence-based, relevant and culturally sensitive information regarding a healthy lifestyle. To constructively interact with different people in a variety of areas within the operational team, wider health teams and GLL support services. As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else. What you need: GP Referral qualification (Level 3) A recognised Fitness instructor or Personal training qualification (Level 3) Experience of pre-screening / assessing patients for suitability to physical activity / exercise programme Experience of monitoring and progressing individuals through an exercise programme A good understanding of the health and fitness industry Ability to motivate individuals and support behaviour change Good time management and punctuality As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees: A Values driven organisation Learning & development to support career development Good Pension schemes Discounted gym membership for you and your partner. A full time permanent position Industry leading rates of pay opportunity to join the GLL Society and have a say in how we are run plus associated social events Exclusive discounts on our villas in Portugal Exclusive discounts on our Ski chalets in Bulgaria Health assurance Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too. Discounts across thousands of retailers (GLL Extras) 25% off Red Letter Days 25% off Buy A Gift 20% off GLL spa experience treatments and associated products. Ride to work scheme Free eye tests and discounted glasses About GLL: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part time and full time A flexible worker engagement by joining our flexible worker pool If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications and location.

About the role We are seeking a technical expert in airline supply chain and maintenance operations to manager transformation initiatives. This role is pivotal in coordinating cross-functional teams to implement innovative projects that leverage artificial intelligence (AI) tools as well as other advanced algorithms and digital solutions. Please note this is not a data science or IT development role. The successful candidate will act as a Project Manager, working closely with AI lab, data scientists, and operational experts to support the development and integration of AI-powered tools and other innovative technologies. The emphasis is on applying these solutions to drive business transformation within the airline’s Technical Operations and Maintenance, Repair & Overhaul (MRO) functions. Key focus areas include: • Optimisation of spare parts planning and stock dimensioning, • Enhancement of procurement strategies, • Deployment of AI-enabled tools for demand forecasting, inventory optimisation, and vendor performance dashboards. The role aims to deliver cost efficiencies while safeguarding operational reliability. It requires a strong understanding of airline maintenance processes and supply chain dynamics, combined with the ability to bridge the gap between maintenance and engineering technical teams, operational stakeholders, and the AI lab and data scientists. The successful candidate will act as a key facilitator, ensuring that innovative tools and models are developed collaboratively and in alignment with operational realities and strategic business needs. This is a role that brings digital transformation into one of the most capital-intensive areas of the airline industry, ensuring that technological innovation is both practical and impactful. Key Responsibilities • Act as Project Manager for the airline group’s supply chain digital transformation roadmap within Technical Operations and MRO., • Help coordinate cross-functional teams across procurement, logistics, engineering, maintenance, and digital/tech units to ensure alignment and adoption of AI-enabled solutions., • Lead the project management of AI-powered tools for demand forecasting, inventory optimisation, and supplier performance monitoring., • Validate use cases and ensure scalability of supply chain optimisation solutions across multiple operating companies (OpCos)., • Engage stakeholders and foster change management to embed AI-driven supply chain practices into operational workflows., • Monitor and communicate KPIs to demonstrate impact on cost efficiency, operational reliability, and overall supply chain performance. Required Qualifications & Experience • Degree in Aeronautical Engineering, Mechanical Engineering, or a related technical discipline., • Extensive experience in airline supply chain management, within an airline, MRO, OEM, or aviation regulatory body., • Native / Bilingual in english Ideal Candidate Profile • Knowledge of regulatory frameworks (EASA Part-M, Part-CAMO, FAA equivalent)., • Proven track record of leading transformation or digitalisation projects in supply chain or operational settings., • Strong knowledge of demand planning, inventory management, procurement strategies, and vendor performance frameworks., • Ability to bridge supply chain expertise with data/AI-driven innovation., • Strategic mindset with excellent stakeholder management and communication skills., • Passion for driving innovation and digital transformation in the aviation industry. What We Offer • The opportunity to accelerate your career at the forefront of airline supply chain digital transformation, leading high-impact projects across a global aviation group., • Continuous development of technical, leadership, and digital skills in a collaborative environment that fosters innovation and professional growth.

Learning and Development Facilitator Location: Remote/Hybrid (Occasional travel to services/sites as needed) Salary: £22,568 per annum Vacancy Type: Permanent, Part Time (28 hours per week) Closing Date: 8 of July 2026 Help shape confident practice through powerful, purpose-led learning. We’re looking for a L&D Training Facilitator to join our team in Vauxhall (This is a primarily remote role, with occasional travel required to visit services/sites as needed.), working part-time (28 hours per week). This is a hands-on facilitation role where you’ll deliver engaging, inclusive and consistent learning across the organisation—helping staff build the therapeutic knowledge and practical skills they need to support clients effectively. Working closely with the L&D Manager, you’ll deliver training across virtual, hybrid and face-to-face formats, ensuring learning is accessible, well-timed, and aligned with operational needs. Your work will span everything from mandatory and compliance training to induction, EDI, leadership and management development, as well as specialist modules covering recovery, trauma-informed practice, justice, housing, clinical and employment services. What you’ll be doing • Deliver engaging training across a range of audiences and formats, • Facilitate core programmes including induction, compliance, EDI, leadership & behavioural skills, • Deliver therapeutic and recovery-focused learning (e.g. trauma-informed care, motivational approaches, psychosocial support), • Adapt content into practical, real-world learning staff can apply immediately, • Work across a cross-cover model to maintain seamless delivery across the team, • Collaborate with SMEs and L&D colleagues to keep content accurate, relevant and aligned Behind the scenes • Prepare lesson plans, resources and learning materials with accessibility in mind, • Support scheduling, attendance, certificates and LMS updates alongside the admin team, • Collect learner feedback and contribute to evaluation and impact reporting, • Maintain compliance with safeguarding, GDPR, and organisational standards What we’re looking for • Experience delivering training in health, social care, justice, recovery or education settings, • Confident facilitation skills across both virtual and in-person environments, • Ability to make complex therapeutic concepts simple, engaging and practical, • Strong communication, organisation and stakeholder management skills, • Comfortable using MS Office, LMS platforms and virtual delivery tools (Teams/Zoom) Nice to have • Understanding of addiction, trauma-informed or recovery-oriented practice, • Experience with blended learning or accredited programmes, • L&D qualification (or willingness to work towards one) This is a role where no two days are the same, perfect for someone who enjoys variety, collaboration, and making a real difference through learning that matters. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - • Flexible working, • Training and development opportunities, • Simply Health Cashback Scheme (optional), • Season Ticket Loan Scheme, • Cycle to work scheme, • Crisis Loan Scheme, • Electric Car Scheme, • 3 x Wellbeing Days (pro rata'd for part time employees), • Access to Blue Light Card, • 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays, • Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter, • Death in Service Payment (2x annual salary), • Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to their website to complete your application.

Executive Assistant to Senior Leadership Team - Entertainment London | Hybrid Working (3 days office / 2 days home) Are you an experienced PA/ EA who thrives in a fast-paced environment and enjoys being at the heart of a business? Do you have experience supporting multiple execs simultaneously? We're looking for a proactive, highly organised and relationship-focused EA to support a small group of senior leaders within a collaborative and people-first organisation. This is an opportunity to step into an agile role where you'll become a trusted partner, helping senior stakeholders stay focused, organised and effective while contributing to wider business initiatives. This role offers plenty of variety, autonomy and the chance to shape how the position evolves over time. What you'll be doing • Managing complex diaries across multiple senior leaders with competing priorities, • Coordinating international and domestic travel arrangements, • Supporting board meetings, leadership meetings and VIP visits, • Preparing agendas, presentations and meeting documentation, • Acting as a key liaison between senior leaders, colleagues and external stakeholders, • Managing selected inboxes and ensuring timely follow-up on actions, • Assisting with internal events, engagement initiatives and business projects, • Building strong relationships with other Executive Assistants, partners and senior contacts What we're looking for • Previous experience supporting multiple senior stakeholders simultaneously, • Exceptional diary, meeting and travel coordination skills, • Strong organisational skills with the ability to prioritise effectively, • A calm and professional approach under pressure, • Excellent communication and relationship-building abilities, • Confidence working independently and using initiative, • Strong Microsoft Office skills, particularly Outlook, PowerPoint and Teams Why join? • Hybrid working, • Supportive and collaborative culture, • Opportunity to work closely with influential leaders, • Genuine work-life balance, • Inclusive environment where individuality is valued, • Modern, collaborative office space designed for connection and creativity, • Scope to broaden your role through projects, events and wider business initiatives This opportunity would suit someone who enjoys being a facilitator, connector and trusted partner who loves variety, builds strong relationships and enjoys making a meaningful impact across a business. If this sounds like you, please get in touch ASAP for an immediate interview! We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

About Us We are not your run-of-the-mill bank. It's our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We’ve built a culture rooted in purpose, passion, and a healthy dose of humanity. Joining Alpha Bank London isn’t just about a career - it’s about connection. You’ll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It’s this blend of international reach and local expertise that makes us strong. Whether you’re starting out or stepping up. You’ll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone. Together, we amplify ideas, share knowledge, and create impact. We believe in doing well and doing good. That means more than closing deals; it’s about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed. Ready to make your mark? Let’s do it. Together. The Role We’re looking for a motivated Business Analyst to join our Financial Services Change team. This is a hands‑on, delivery‑focused role combining business analysis with practical testing responsibilities to ensure changes are delivered safely into production. You’ll own analysis activities end to end, carry out process analysis, manage workstreams from initial idea through to go‑live, and support hands‑on testing to ensure high‑quality delivery. The role also requires close attention to UK regulatory expectations, ideally within a UK retail banking environment. What You’ll Do • Gather, clarify, and prioritise business requirements with stakeholders to support clear and achievable delivery, • Lead discovery workshops and deep‑dive sessions to understand processes, issues, and desired outcomes, • Define functional and non‑functional requirements, including regulatory, security, and control considerations, • Challenge assumptions, resolve ambiguity, and support practical decision‑making, • Analyse current‑state processes and design target‑state solutions, contributing to Target Operating Models, • Collaborate closely with SMEs, technology teams, and vendors to ensure end‑to‑end traceability from requirements through delivery, • Support testing and UAT by defining scenarios, supporting defect triage, and contributing to delivery sign‑off, • Identify opportunities for process and ways‑of‑working improvements and recommend pragmatic changes, • Support business readiness activities including communications, training, post‑implementation support, and benefits tracking, • Communicate confidently with stakeholders at all levels to build strong relationships and support change What We’re Looking For • Proven experience delivering change within Financial Services (banking preferred), with a strong understanding of operating in a regulated environment, • Familiar with FCA and PRA expectations, including delivering work that is audit‑ready day to day, • Strong experience in UK retail banking products, particularly current accounts and deposits; exposure to debit cards and home lending is an advantage, • Excellent core Business Analysis skills, including running workshops, asking the right questions, and producing clear, usable documentation, • Comfortable producing standard BA artefacts such as BRDs/user stories, acceptance criteria, traceability, As‑Is / To‑Be process maps, impact assessments, and training materials, • Solid understanding of end‑to‑end delivery across waterfall and/or agile environments, from initiation through build, test, release, and early life support, • Confident working with technology teams across locations and time zones, staying engaged through build to resolve issues and clarify requirements, • Willing and able to be hands‑on with testing, including defining the approach, writing and executing SIT/UAT scripts, managing defects, and supporting business sign‑off, • Familiar with testing discipline in regulated environments, including test plans, evidence, traceability, and quality gates, • Comfortable using delivery and analysis tools such as Jira, Confluence, Azure DevOps, Visio/Lucidchart, Figma, Excel, and basic SQL where helpful, • Naturally analytical, pragmatic, and well organised, with a strong eye for quality and the ability to manage competing priorities, • Clear communicator and confident facilitator, able to influence outcomes, run effective workshops, and take ownership through to delivery Qualifications • Degree in IT, Finance, Business or related field., • Relevant BA certifications desirable., • UK Financial Services experience strongly preferred. Why Join Us? At Alpha Bank London, our values shape everything we do: • Innovation – Contribute ideas to improve processes and efficiency., • Collaboration – Work closely with a supportive team to achieve shared goals., • Excellence – Deliver accurate, high-quality work that makes a difference., • Delivery – See the results of your efforts in real-time operations., • Empowerment – Take ownership of your tasks and build skills for your next career step. You can see all of our open vacancies on the Alpha Bank London careers site

Business Analyst – Underwriting Workbench Role Overview We are seeking an experienced Senior Business Analyst within our client’s Business Transformation team, to play a pivotal role in the delivery of our Underwriting Workbench programme. This is a permanent position at the heart of a strategic transformation initiative focused on modernising underwriting capabilities across our London Market business. The role reports into the Head of Business Analysis. The successful candidate will combine deep London Market insurance expertise with strong business analysis and stakeholder leadership skills. You will act as a trusted partner to Underwriters, Operations, Technology and third-parties, ensuring that business needs are translated into effective, scalable solutions. Key Responsibilities • Lead business analysis activities across the full lifecycle of the Underwriting Workbench programme., • Partner closely with Underwriters and operational stakeholders to understand current workflows, pain points, and strategic objectives., • Elicit, analyse and document complex business requirements, ensuring traceability through design and delivery., • Work closely with Testing team to ensure requirements are SMART, • Define and shape the target operating model aligned to future underwriting capabilities., • Facilitate workshops with senior underwriting and operational stakeholders., • Translate London Market processes (placement, binding, endorsements, renewals, delegated authority where applicable) into system and data requirements., • Collaborate with Architecture and Technology teams to ensure solutions align with enterprise strategy., • Support vendor selection, implementation and configuration where applicable., • Drive process optimisation, automation opportunities and data quality improvements., • Ensure regulatory and market requirements (e.g. Lloyd’s, market messaging standards, reporting obligations) are embedded in solution design., • Provide leadership and mentorship to junior Business Analysts where required., • Participation in Business analysis & Business Transformation team meetings Required Experience • Significant experience (ideally 5+ years) as a Business Analyst within the London Market insurance sector, ideally within a managing agent, • Strong understanding of underwriting processes across the policy lifecycle., • Experience working on underwriting platforms, workbench implementations or core system transformation programmes would be a huge advantage, • Proven track record delivering large-scale change initiatives in a complex insurance environment., • Experience engaging directly with senior Underwriters and business leadership., • Strong knowledge of the London Market ecosystem (Lloyd’s, brokers, coverholders, delegated authority, bordereaux, PPL, messaging standards)., • Understanding of process modelling notation (eg BPMN or UML), • Experience working within Agile and/or hybrid delivery frameworks., • Experience working with tools such as Confluence, Jira, Lucidchart, Visio Key Skills & Attributes • Excellent stakeholder management and influencing skills., • Ability to operate effectively at both strategic and detailed levels., • Strong analytical and problem-solving capability., • Confident workshop facilitator with strong communication skills., • Clear and structured documentation capability., • Commercial awareness and understanding of underwriting performance drivers., • Comfortable working in ambiguity within a transformation environment.

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Team/Position Overview • Collateral Optimization Operations in Markets Operations is a growing team established to deliver best-in-class capabilities in collateral management, inventory management, risk management and collateral efficiency. The team will support global Markets businesses working across products, regions and divisions, with a broad range of stakeholders. The objective of the team is to deliver efficient, controlled and scalable collateral optimization, supporting cost reduction and capacity growth. The successful Vice President candidate will execute daily optimization activities and processes in addition to driving the delivery of new efficiency and risk management initiatives. They will work in close partnership with the Collateral, Funding and Liquidity Desks and other key stakeholders across Operations, Technology, Markets, Finance, Legal, Risk & Treasury.Transformation:, • The Collateral Optimization Program for Markets is undergoing a multi-year investment initiative with a clear transformation objective. The successful candidate will play a pivotal role driving collaboration across groups, developing, and reviewing requirements, developing a target operating model, designing robust processes, and implementing new platforms.Key Responsibilities:, • Development of new function: Ensure processes are well designed and implemented, with sound governance, procedures, workflows, and controls. Work with partners and leadership to develop new operating model., • Manage and execute daily optimization processes: Ensuring tasks are performed, risks are transparent, controlled, and mitigated., • Drive key transformation initiatives: Lead & deliver key capability enhancements driving risk reduction, cost reduction, client service & revenue opportunities., • Key Operations point of contact: Operate as expert and facilitator for businesses engaging in collateral, funding and liquidity activities across entities and regions. Acting as a collaborator across divisions., • Robust Control Environment: Identify trends, synergies and weaknesses across products, regions and teams. Recommending and implementing control enhancements. Drive best practices and strong risk governance., • People & Culture Agenda: Champion diversity and inclusion, supporting a work environment that allows our People to thrive and excel., • Promote a culture of continuous improvement, cultivating a robust service and control environment., • Coaching and Mentoring: Develop our talent, support their growth.Skills & Qualifications, • BA/BS degree preferred., • Prior experience in the following: Collateral and Margin Management, Equities or Fixed Income Trade Management, Futures and Clearing Operations, Funding, Liquidity & Inventory Management, Securities, • Settlements with a strong appreciation of products, practices, risks, and regulations. Preferably at large financial services firm., • Demonstrates sound judgement, with a strong risk management and a control mindset., • Evidence of operating and delivering in large successful change programs in fast paced, large global financial services firms., • Innovative, energetic, collaborative, proactive and influential; a leader who can positively and productively provide a positive impact through both strategic and tactical delivery. Results orientated., • Strong communicator who is both articulate and concise. Demonstrates success interacting with senior leaders across revenue and non-revenue functions. Able communicate in precise technical detail when required., • Experience in financial planning processes, including budgeting and forecasting. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Securities and Derivatives Processing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.\n\nDaily Rate: £300-£400 per day\n Contract Length: 6 months\n Engagement: Part-time \n Location: Hybrid \n\nRed Snapper Learning (RSL) is recruiting an experienced Trainer / Subject Matter Expert to support a major new Metropolitan Police Service (MPS) programme. This project focuses on the implementation of a new system and requires an individual with strong training design and delivery expertise. Applicants are required to have training and/or training design experience working with customers implementing Oracle EPM suite of financial applications.\n\nKey Responsibilities\n\nDesign engaging and effective training materials for:\nFace-to-face classroom delivery\nDevelop engaging content using the\nDeliver training to end users in person\nAct as a subject matter expert, ensuring training aligns with MPS processes and ways of workingEssential Requirements\n\nOracle systems (financial planning) essential\nProven experience designing and delivering systems-related training.\nStrong instructional design capability across blended learning formats.\nConfident facilitator with excellent stakeholder engagement skills.Working Pattern & Rate\n\n£300- £400 per day\nInitially 2 days per week then increasing to 3 daysDue to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.\n\nIf this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!\n\nRed Snapper Recruitment is a member of the Red Snapper Group.\n\nThe Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.\n\nThe Red Snapper Recruitment Group is an equal opportunities employer

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. We're hiring our first Sales Enablement - Expansion to build the foundation of how ElevenLabs enables its global Customer Success and AE teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build the infrastructure, and execute hands-on as we scale. What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and renewal negotiations. You understand what it takes for a CSM to drive product adoption and for an AE to identify and close expansion opportunities — because you've been that person. This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with: Customer Success leads, North America and International (owning customer outcomes, adoption, and retention) Sales leadership (owning expansion pipeline and commercial strategy) Product and Product Marketing (owning roadmap, messaging, and use case development) You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC. While CS and expansion enablement is your primary focus, you'll also support Sales Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team — you'll build content, deliver training, design e-learning, and flex across audiences as the business requires. Design and own ElevenLabs' global CS and expansion enablement strategy across onboarding, skill-building, and ongoing mastery Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there Establish scalable frameworks that support both the CSM motion (adoption, health, renewal) and the AE expansion motion (cross-sell, upsell) Create structured onboarding journeys for new CSMs covering product mastery, customer lifecycle management, health scoring, and renewal execution Design and deliver adoption playbooks that help CSMs drive usage, engagement, and value realization across customer segments Build churn prevention frameworks including early warning indicators, save plays, and escalation paths Enable CSMs to conduct effective business reviews, usage analyses, and value documentation Develop technical fluency programs so CSMs can confidently discuss APIs, agent configurations, integrations, and implementation best practices Create cross-sell and upsell playbooks for AEs covering expansion discovery, multi-product positioning, and deal execution Design enablement for identifying expansion signals — usage patterns, new use cases, stakeholder mapping, and whitespace analysis Enable AEs to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption Develop competitive positioning for expansion conversations Partner with Customer Success leads to identify adoption gaps and build targeted enablement interventions Create customer-facing resources (guides, videos, best practices) that CSMs can use to drive self-serve adoption Build "Time to Value" programs that help customers realize ROI faster Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content Collaborate with Product Marketing, Sales, and Product to translate product releases into CS and expansion-ready materials Develop role-play scenarios, call libraries, and coaching frameworks for managers Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content Build AI-powered coaching tools and practice environments for CSMs and AEs Facilitate live virtual trainings, workshops, and certifications across regions and time zones Design async learning paths that scale globally Run regular enablement office hours and deal/account clinics Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, CSM ramp time, and adoption metrics Partner with Customer Success and Sales leadership to connect enablement efforts to business outcomes Use data and feedback to continuously iterate on programs Document best practices, establish operating rhythms, and influence how CS and expansion enablement evolves as the customer base and sales org scale Measurable improvement in net revenue retention attributable to enablement initiatives Measurable reduction in churn rate CSM ramp time reduced to under 60 days to full productivity Expansion pipeline directly supported by enablement programs CS and expansion playbook library launched covering adoption, cross-sell, upsell, and renewal "Time to Value" framework adopted across the CS org Adoption enablement resources driving measurable increase in product usage metrics 4–7+ years of experience in customer success, sales enablement, solutions consulting, or GTM enablement in a SaaS or platform company At least 2 years in a customer-facing role (CSM, AM, Solutions, or similar) with direct experience driving adoption, retention, and/or expansion Technical fluency — you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations Proven experience building enablement programs from scratch in fast-moving environments Full-stack enablement skills: live facilitation, content creation, e-learning development, and presentation design Strong understanding of B2B SaaS customer lifecycle, health scoring, and retention metrics Deep familiarity with expansion motions — cross-sell, upsell, and multi-product positioning Experience designing both live and self-serve training, including certification programs Confident facilitator and presenter for global audiences Strong stakeholder management skills across Customer Success, Sales, Product, and Marketing teams Analytical mindset with experience defining and tracking enablement effectiveness Comfortable operating across global time zones and cultures Fluency in English; additional languages are a plus Additional: Experience at a high-growth AI/ML, developer tools, or API-first company Background in voice AI, conversational AI, or contact center technology Experience with customer health scoring platforms (Gainsight, ChurnZero, Totango, etc.) Familiarity with usage-based pricing models and consumption-driven expansion Experience enabling both CSM and AE roles within the same organization Remote-first, globally distributed role. We have a strong preference for candidates based in Europe or the UK, to enable close collaboration with the Sales Enablement Lead, International, Customer Success leads, and London HQ. Exceptional candidates outside Europe will be considered if they can operate effectively across European and US time zones. The playbooks and programs you build will define how ElevenLabs retains and expands its customer base — directly impacting net revenue retention, customer outcomes, and the long-term health of our business. If you're excited to build from zero, operate at high velocity, and shape a foundational function, we'd love to hear from you.

Parent Tutor and Group Facilitator. We are seeking a skilled, committed and creative Parent Tutor and Group Facilitator to deliver meaningful learning that helps parents build confidence, develop skills and achieve positive outcomes. Parent Tutor and Group Facilitator.

Are you an experienced Professional Development Group Facilitator? Then why not join City Lit’s Psychotherapy, Counselling & Personal Development department to facilitate a professional development group as part of the Diploma in Therapeutic Counselling course, SEG Diploma in Therapeutic Counselli

Remote Assessment Facilitator - Contract We're recruiting Assessment Facilitators to support a remote public sector assessment programme. Role highlights: Deliver online interviews, role plays, and structured assessments Score candidates against clear competency criteria Ensure a fair and professional virtual assessment experience About you: Background in assessment, recruitment, training, education, mentoring, or public sector work Confident running virtual sessions Strong judgement and documentation skills Eligible for UK Security Clearance (SC) Contract details: £155 per day, Inside IR35 (Umbrella) Reasonable Adjustments: ...

As part of the social prescribing team, you will work in partnership with community organisations, health and social care and statutory services to provide a social prescribing service to people aged 60 and over, and/or self-identifying as a carer of an older person living in the London Borough of S

Sales Trainer (Financial Services) | London | £500/day | Freelance Freelance opportunity for an experienced Sales Trainer to deliver classroom-based programmes to finance professionals in London. You'll be working with a globally recognised financial training provider, delivering across sales and relationship management topics to banking and financial services audiences. If you know your way around a trading floor as well as a training room, this one's worth a look. The role: • Delivering classroom-based sales and relationship management training to finance professionals, • Facilitating programmes covering topics including client acquisition, consultative selling, negotiation, and relationship development in financial services, • Engaging senior and experienced banking/finance audiences with credibility and authority, • Adapting delivery style to suit varied learner groups across the financial services sector We're looking for: • A proven background in sales training delivery — ideally within banking, capital markets, or financial services, • First-hand experience working in or alongside financial services (practitioner background a strong plus), • Confident classroom facilitator comfortable with senior, high-expectation audiences, • A relevant training or coaching qualification is desirable but not essential

Ideas | People | Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. growth businesses that fuel the economy - and directly advise the owners and management teams leading them.-growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Join Our Dynamic Team as a Faculty Assistant Manager/ Manager in Audit Stream L&D! Are you passionate about creating exceptional learning experiences? Are you ready to broaden your horizons and have a significant impact on programme delivery? At BDO, our facilitators are the lifeblood of our programmes. They dedicate their time and energy to support our people to develop knowledge and skills that will enable them to be at their best on audits. Our Faculty Managers are pivotal in supporting our facilitators - they are the engine behind the Faculty strategy and manage all aspects of delivery from facilitator identification through to evaluation, facilitator upskilling to recognition processes. Why join us? Strategic Leadership: Drive on our Faculty strategy to ...

Personal Development Group Facilitator. Are you a passionate Personal Development Group Facilitator? Then join us to support students on our L3 Certificate in Counselling Skills course, working in collaboration with course Tutors, helping to bring together people across the capital and beyond and to

Social Care Team Facilitator Location: Glasgow Salary: £30,900 per annum + additional on call payment! Contract: Full time, Permanent Hours: 39 hours per week The Best in You Brings Out the Best in Me Are you a driven and motivated individual who enjoys new and unique challenges Do you have the passion and drive to lead a team of frontline staff to support individuals to achieve their personal outcomes, live the life they choose and become an inclusive member within their own community If so, there has never been a better time to apply! Enable is a dynamic and vibrant social care organisation dedicated to improving the lives of people with learning disabilities and we are looking for motivated and driven individuals to join us in ensuring they have the same opportunities as everyone else. About You Successful applicants will be able to demonstrate the following: Experience working with adults and children with learning disabilities, epilepsy, autism and physical support needs. Experience in using person centred planning techniques in addition to delivering and leading excellent support practices. Strong facilitation skills to encourage staff teams to take ownership and responsibility for the quality of support they deliver. The ability to effectively communicate with the people we support, staff teams, families and external care professionals. Creating and delivering robust service designs, support strategies and risk assessments whilst managing individual budgets. Excellent organisational skills and the ability to prioritise your workload whilst working under pressure. SVQ Level 3 in Health and Social Care or equivalent. Full driving licence with access to your own vehicle for business use. About Us At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities. These include, but are not limited to: Person Centred approaches, planning and thinking Epilepsy awareness Moving and Handling First Aid Safety Interventions Positive Behaviour Support We also have an excellent range of staff benefits on offer including but not limited to: Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care. Employee Assistance Programme Blue Light Card Cycle to Work Scheme Season Ticket Loans Starting a career with Enable is the first step towards making a real difference in our award-winning charity's mission to help create an equal society for every person who has a learning disability. Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles. Note : The successful applicant will be required to register with the Scottish Social Services Council (SSSC) within 3 months of their start date. *Terms and Conditions Apply TPBN1_UKTJ

At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more – more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award‑winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement. As a Senior People Partner at Moneybox, you'll be more than an HR expert – you'll be a strategic partner, helping shape how we build and grow our teams as we scale. You'll work closely with our Head of People Partnering and Culture, VP People and Senior People Partner to connect our people strategy to the things that actually matter: our mission, our culture, and our strategic company goals. • Strategic Business Partnering: Get under the skin of your business areas – understand their goals, anticipate their challenges, and bring proactive, commercial people solutions to the table., • Organisational Influence: Support People team strategy and roadmap delivery so that People initiatives are a driver of what we achieve as a business., • Consultancy & Coaching: Be the trusted expert our senior leaders turn to when they're navigating complex organisational challenges. Think long‑term, not just the next quarter., • Project Accountability: Own large‑scale, complex People projects end‑to‑end. Use data to cut through noise and tell clear, compelling stories that drive decisions., • Expertise: Proven experience as a People Partner, ideally bringing a specialism or spike (e.g. strategic workforce planning, organisational design, change management, DE&I)., • Business & Financial Acumen: You're comfortable talking about headcount budgets, forecasting, and the commercial impact of People decisions., • Data Literacy: You can turn complex data into clear narratives that land with senior stakeholders and influence decisions., • Stakeholder Management: You build trust quickly, handle difficult conversations with confidence, and aren't afraid to push back when it matters., • Communication: You're a skilled facilitator and presenter – someone who can bring a room along with them and get genuine buy‑in for change., • Legal Knowledge: Strong working knowledge of UK employment law, including the full spectrum of ER., • Strategic Thinker: You've moved beyond purely technical HR skills and lead through influence, coaching, and commercial instinct., • Driven & Ambitious: You want to grow, and you're excited by what we're building at Moneybox., • Resilient: You can make sound calls with imperfect information – and back them up with evidence when challenged., • Collaborative: You naturally bring people together across functions and look for the synergies others miss., • Impact: A genuine seat at the table – where your ideas are heard and your work shapes how Moneybox grows., • Growth: A personal L&D budget, plus access to strategic People workshops and conferences to keep you at the top of your game., • Company Bonus Scheme: Rewarding Company and individual performance., • Wellbeing: Private medical insurance, health cash plan, Gympass subscription, Company pension scheme, home office furniture allowance, cycle‑to‑work and e‑bike scheme., • Flexibility: Hybrid working, with 2 days a week in our London office (near the Oxo Tower)., • Holiday: 25 days plus bank holidays, with more added as your time with us grows. #J-18808-Ljbffr

Our OEM Client based in Gaydon, is searching for Infotainment Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £27.03 per hour. Duties: Infotainment Engineering focus shall be on problem solving, data capture using various tools & techniques, requirements capture within the Infotainment Space. The work includes: • Reviewing requirements to ensure the intended functionality has been delivered and where there is a deviation, flag this., • Capture critical data to support issue triage & problem solving such as DLT, Wireshark, VLAN, CAN logs, SOMEIP etc…, • Work with internal and external suppliers to ensure issues are being resolved as quickly as possible., • Support investigations on critical / showstopper issues to mitigate programme delays., • Work with the Triage team to problem solve key issues across multiple layers of the infotainment system., • Apply industry best practice to resolve key issues as efficiently as possible., • As this is a fast-paced environment, you will face regular ad-hoc requests and therefore must be willing to work outside your comfort zone and agreed R&Rs., • Engage with the Product Owners within the Infotainment space, delivering solutions to various problems and be a facilitator between team. Essential Skills, Knowledge and Experience Required: • Capture & understand Wireshark/VLAN/DLT/CAN/SOMEIP logs., • Six Sigma Problem Solving Techniques - 5-whys, Fishbone Analysis ,IS IS NOT., • Familiarity of Snapshot / Corvus Tool., • Microsoft Office Suite INC Excel / PPT / Word. Desired Education Requested: • BEng in a Software/Electrical engineering discipline., • Greenbelt Certification. JBRP1_UKTJ

Working closely with the palliative care, end of life care education and wider multidisciplinary teams, the post holder will play a key role in transforming end of life care, supporting patients and carers by developing staff through targeted learning opportunities aligned with evidence-based practi

Discover Eaton Wimborne Where Advanced Technology Fuels Global Defence Innovation At our Wimborne site, formerly Cobham Mission Systems and now proudly part of the Eaton portfolio, we're redefining whats possible in aerospace and defence. With a 1,000-strong team and a legacy of engineering precision, we design and manufacture world-class air-to-air refuelling systems and actuation solutions (weapons carriage) that support some of the most critical missions on the planet. This is no ordinary facility. Its a high-tech centre of excellence harnessing AI, machine learning, integrated testing, and next-generation systems to create equipment trusted by governments and defence forces worldwide. From concept to deployment, everything we do is driven by cutting-edge technology and an unwavering commitment to safety, performance, and progress. But its not just about the techits about people. We believe in developing careers, not just job titles. From early talent to experienced specialists, we foster an environment where curiosity is fuelled, achievements are recognised, and growth is built into the journey. Please note: As a defence site, we operate under ITAR regulations and all applicants must be eligible for UK Security Clearance. Flexible working solutions are available, depending on phases of project work. What youll do: Role purpose: Responsible for leading and managing a complex, high-profile international project that introduces new capabilities to Eaton and solutions for a key aerospace customer, with an end user in the defence sector. The role oversees the delivery of advanced air-to-air refueling systems, including associated controls and cockpit integration, as well as ensuring compliance with aircraft certification requirements. Key Responsibilities: Deliver the project to agreed time, cost, and quality parameters. Lead, motivate, and provide clear direction to the project team. Plan, organise, coordinate, and oversee all project activities. Proactively manage risks, issues, and opportunities. Ensure effective and open communication across the team and with all stakeholders. Lead project planning activities and define resource requirements aligned to the agreed scope. Build and manage strong customer relationships, including leading regular meetings. Track, update, and report on overall project performance, including financials (EAC), schedules (IMS), work breakdown structures (WBS), and risk registers. Ensure adherence to all project governance and internal review processes. Control and minimise the impact of scope changes. Comply with health and safety responsibilities, taking reasonable care for yourself and others. Ensure sensitive data is handled and shared in line with company policy. Qualifications and Experience: Experience of managing complex projects of the same or similar functions and technology, with proven delivery track record. At least 5 years experience working in cross-functional, integrated project teams Hold a recognised Project Management qualification Demonstrated track record in achieving challenging milestones and budgets Demonstrated ability to create plans (in Microsoft Project) Be able to facilitate problem solving and gaining engagement in resolving day to day issues Understand, document and manage risk Strong knowledge of the product life cycle Core Competencies: Advanced leadership skills Goal-oriented, balancing task, team, and individual needs to achieve optimal outcomes Strong interpersonal skills, including communication, motivation, and persuasion Demonstrates drive, enthusiasm, initiative, and a commitment to continuous development Methodical and highly organised approach to work Effective facilitator and mediator, able to manage and resolve conflict Ability to develop team members, improving their efficiency and effectiveness Strong commercial and contractual awareness Demonstrates broad and in-depth knowledge of project management Key Measures & Milestones: Deliver the project on time, within budget, and to the required quality standards to ensure customer satisfaction Generate and deliver all required project metrics and reports in line with company standards and timelines Achieve the required core competency level for the Senior Project Manager role within 12 months What We Offer Competitive compensation and benefits package Challenging projects in dynamic collaborative team We make your aspirations matter Eaton encourages internal promotion, whenever possible We make your growth matter - We invest in our employees for the long term not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving peoples lives and the environment through power management technologies. The successful applicant will be in contact with US ITAR controlled technology, goods and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process. All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. TPBN1_UKTJ

Facilitates immersive learning experiences for students using digital tools, supporting teachers, and ensuring technical setup.

Seeking a Digital Learning Facilitator to support teachers in creating immersive learning experiences for students, manage technical aspects, and facilitate lessons.

Educated Appointments are delighted to be supporting a fast-growing, mission-led training provider to appoint a Learning Partner with strong expertise in Service Design, Business Analysis, Innovation, Change or Transformation. This is a fantastic opportunity for an experienced facilitator, practitioner or learning professional who wants to use their industry expertise to help others build practical, future-focused skills. You will be joining an ambitious organisation delivering high-impact Apprenticeships, Skills Bootcamps and professional learning programmes designed to help individuals and employers navigate change with confidence. The organisation is known for creating exceptional learning experiences that are practical, engaging and rooted in real-world workplace challenges. Their programmes focus on areas such as innovation, AI, transformation, service design and change leadership, helping learners turn ideas into meaningful action and measurable impact. The Role As Learning Partner, you will play a key role in delivering engaging, high-quality learning across apprenticeship programmes, with a particular focus on applied learning, learner progress and workplace impact. You will lead workshops, webinars, seminars and practical learning sessions, helping apprentices connect theory with the realities of their roles. Working closely with Tutors, Skills Coaches, Programme Managers and learner support teams, you will help create a joined-up, supportive and highly engaging learning experience. This is a delivery-focused role, ideal for someone who enjoys facilitating discussion, bringing concepts to life, and supporting professionals to apply new skills in areas such as service improvement, business analysis, user-centred design, innovation and organisational change. Key Responsibilities You will deliver inspiring workshops, webinars and applied learning sessions across apprenticeship and related training programmes, adapting your approach to suit different learner groups, sectors and workplace contexts. You will support apprentices to translate learning into practice, helping them apply tools and techniques such as problem solving, stakeholder engagement, journey mapping, service improvement, business case development, innovation methods and change approaches within their own organisations. You will lead meaningful progress reviews, supporting apprentices to reflect on their development, evidence their progress and stay motivated throughout their programme. You will also support learners as they prepare for end-point assessment, delivering mock assessment activities, confidence-building sessions and practical preparation that helps them understand expectations and demonstrate competence. Alongside delivery, you will contribute to continuous improvement by sharing learner insights, supporting curriculum development and helping strengthen the overall quality and consistency of the apprenticeship experience. About You We are looking for someone who is confident, engaging and genuinely passionate about helping people learn. You may come from a background in Service Design, Business Analysis, Innovation, Transformation, Change, Digital Improvement, Product, Operations or Learning and Development. What matters most is that you can bring real-world experience into the learning environment and help learners understand how to apply it in practice. You will be an excellent facilitator, able to lead discussions, encourage reflection and create inclusive learning experiences for adult learners. You will be comfortable working with apprentices, employers and senior stakeholders, and will enjoy being part of a collaborative, multi-disciplinary delivery team. Essential Criteria The successful candidate will have: • Significant professional experience in one or more of the following areas: Service Design, Business Analysis, Innovation, Leadership and Change, AI, Automation or Transformation, • A relevant qualification at Level 6 or above, • Experience facilitating workshops, training sessions or professional learning for adult learners, • Strong communication and stakeholder engagement skills, • The ability to connect learning to real workplace challenges and outcomes, • A learner-centred, adaptable and supportive approach Desirable Criteria It would be advantageous to have: • Experience working with apprenticeships or work-based learning programmes, • A recognised teaching or training qualification, such as AET or CET, • Familiarity with digital learning tools and virtual delivery platforms, • Experience supporting learners towards assessment, accreditation or professional competence Why Join? This is an exciting time to join a growing provider with a clear mission, strong values and an ambitious roadmap for apprenticeships and future-focused learning. You will be part of a supportive, innovative organisation that believes learning should be practical, transformative and accessible. The role offers the chance to make a genuine difference to learners and employers, helping professionals build confidence, develop capability and create positive change in their organisations. For someone who enjoys facilitation, collaboration and applied learning, this is a brilliant opportunity to shape high-quality learner experiences and contribute to programmes with real-world impact

Ideas | People | Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. growth businesses that fuel the economy - and directly advise the owners and management teams leading them.-growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Join Our Dynamic Team as a Faculty Assistant Manager/ Manager in Audit Stream L&D! Are you passionate about creating exceptional learning experiences? Are you ready to broaden your horizons and have a significant impact on programme delivery? At BDO, our facilitators are the lifeblood of our programmes. They dedicate their time and energy to support our people to develop knowledge and skills that will enable them to be at their best on audits. Our Faculty Managers are pivotal in supporting our facilitators - they are the engine behind the Faculty strategy and manage all aspects of delivery from facilitator identification through to evaluation, facilitator upskilling to recognition processes. Why join us? Strategic Leadership: Drive on our Faculty strategy to elevate our programme delivery and support a thriving learning culture which meets business needs and delivers on strategic aims. Be a key played in managing Faculty performance, identifying delivery risk and proposing viable solutions to maintain the quality of our learning programmes. Manage key stakeholder relationships: Partner senior stakeholders across the stream to deliver effective, tailored, localised learning through the efficient development and management of our. Provide relevant information, upskilling and coaching as needed to facilitators, helping them excel in delivery of our programmes. Innovation and continuous improvement: Be part of a team that values innovation, collaboration, and continuous improvement. Drive change and make a difference in the learning journey of our Audit stream. Key responsibilities: Drive the development and maintenance of the Faculty strategy to align with business needs and mitigate risks related to programme delivery. Ensure the Faculty consistently meets business outcomes through effective management and coordination. Assess Faculty effectiveness, identify challenges and successes, and present solutions to the Leadership Team and those charged with governance. Provide onsite project management and facilitation support for programme delivery when needed. Develop and maintain strong stakeholder relationships to support execution of the Faculty strategy. Monitor faculty utilisation and performance, report on risks, and propose commercial solutions. Coach Faculty members to enhance their skills for delivering Audit L&D programmes and serve as a specialist L&D facilitator when needed. Work collaboratively with wider L&D to ensure facilitator needs are considered appropriately and adequate facilitator support is put in place across our programmes. Introduce new ideas and innovations to improve programme delivery and learner experience, while streamlining processes for efficiency. What We're Looking For: Manager / Assistant Manager (or equivalent) with an interest / passion for Learning & Development. Strong communication, presentation, and relationship-building skills. Ability to work independently and collaboratively. Attention to detail, excellent analytical and project management skills. Understanding of systems, processes and controls would be beneficial. Focus on operational excellence and quality. Formal L&D qualifications are a plus but not essential. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. TPBN1_UKTJ

Job Title: Service Designer Location: London - 25 Gresham Street - Hybrid Contract Type: Initial 6-month contract (extendable) Role Overview We are seeking an experienced and innovative Service Designer to join a team delivering next-generation Conversational AI capabilities. This role will play a key part in shaping user-centred AI-powered services, working across discovery, design, refinement, and implementation phases. The successful candidate will combine strong design thinking with strategic problem-solving skills and will be comfortable working in multidisciplinary teams alongside Data Scientists, Engineers, Product teams, and business stakeholders. This is an opportunity to influence the future direction of AI-enabled customer and colleague experiences through service design excellence. Key Responsibilities Lead service design activities across the full project lifecycle, from discovery through to refinement and delivery. Shape and define complex problems, translating business and user needs into actionable service design solutions. Support the development of Conversational AI capabilities, ensuring services are intuitive, effective, and user-centred. Facilitate workshops, design sessions, and collaborative working groups to drive alignment and decision-making. Work closely with Data Science and Engineering teams to design feasible and scalable AI-enabled services. Create service blueprints, user journeys, process maps, and other service design artefacts. Identify opportunities for innovation and continuous improvement within AI-driven experiences. Engage with stakeholders at all levels, building strong relationships and securing buy-in for design recommendations. Apply strategic thinking to balance user needs, business objectives, and technical constraints. Contribute to pathfinding activities, helping define future service directions and opportunities. Required Skills & Experience Proven experience working as a Service Designer within complex transformation, digital, or innovation programmes. Strong design thinking capability with the ability to challenge assumptions and think creatively. Experience leading discovery, problem definition, and service refinement activities. Excellent workshop facilitation and stakeholder management skills. Ability to collaborate effectively with technical teams, particularly Data Science and Engineering functions. Experience producing service design artefacts including user journeys, service blueprints, and ecosystem maps. Strong communication and influencing skills. Strategic mindset with the ability to connect tactical delivery with longer-term outcomes. Desirable Experience Experience working on Conversational AI, Generative AI, virtual assistants, chatbots, or related AI-powered services. Understanding of AI product development methodologies and user-centred design principles in AI environments. Experience working in highly regulated or enterprise-scale organisations. Curiosity and enthusiasm for emerging AI technologies and their practical application. Personal Attributes Creative and able to think beyond conventional solutions. Naturally curious, particularly regarding AI and emerging technologies. Collaborative and comfortable working across multidisciplinary teams. Confident facilitator and communicator. Pragmatic problem solver with strong analytical thinking. User-focused with a passion for improving service experiences. Project Context The role will support a programme focused on building and enhancing Conversational AI capabilities. The Service Designer will help define the future service experience, working closely with technical and business teams to identify opportunities, shape solutions, and ensure successful delivery of user-centred AI services. TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. *Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Learning and Development Facilitator Location: Remote/Hybrid (Occasional travel to services/sites as needed) Salary : £22,568 per annum Vacancy Type: Permanent, Part Time (28 hours per week) Closing Date: 8 th of July 2026 Help shape confident practice through powerful, purpose-led learning. We're looking for a L&D Training Facilitator to join our team in Vauxhall ( This is a primarily remote role, with occasional travel required to visit services/sites as needed .), working part-time (28 hours per week). This is a hands-on facilitation role where you'll deliver engaging, inclusive and consistent learning across the organisation-helping staff build the therapeutic knowledge and practical skills they need to support clients effectively. Working closely with the L&D Manager, you'll deliver training across virtual, hybrid and face-to-face formats, ensuring learning is accessible, well-timed, and aligned with operational needs. Your work will span everything from mandatory and compliance training to induction, EDI, leadership and management development, as well as specialist modules covering recovery, trauma-informed practice, justice, housing, clinical and employment services. What you'll be doing • Deliver engaging training across a range of audiences and formats Facilitate core programmes including induction, compliance, EDI, leadership & behavioural skills Deliver therapeutic and recovery-focused learning (e.g. trauma-informed care, motivational approaches, psychosocial support) Adapt content into practical, real-world learning staff can apply immediately Work across a cross-cover model to maintain seamless delivery across the team * Collaborate with SMEs and L&D colleagues to keep content accurate, relevant and aligned Behind the scenes • Prepare lesson plans, resources and learning materials with accessibility in mind Support scheduling, attendance, certificates and LMS updates alongside the admin team Collect learner feedback and contribute to evaluation and impact reporting * Maintain compliance with safeguarding, GDPR, and organisational standards What we're looking for • Experience delivering training in health, social care, justice, recovery or education settings Confident facilitation skills across both virtual and in-person environments Ability to make complex therapeutic concepts simple, engaging and practical Strong communication, organisation and stakeholder management skills Comfortable using MS Office, LMS platforms and virtual delivery tools (Teams/Zoom) Nice to have • Understanding of addiction, trauma-informed or recovery-oriented practice Experience with blended learning or accredited programmes L&D qualification (or willingness to work towards one) This is a role where no two days are the same, perfect for someone who enjoys variety, collaboration, and making a real difference through learning that matters. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - • Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please proceed through the following link to be redirected to their website to complete your application. https://careers.forwardtrust.org.uk/vacancies/630/learning-and-development-facilitator--part-time--remote-hybrid-occasional-travel-to-services-for.html

Are you ready to make an immediate impact in a fast-paced Spirits operations environment? Advocate Group is proud to represent an innovative business within the whisky and spirits sector in their search for an Operations Coordinator to join their operations team on a 3-month fixed-term contract. The Business: This is an exciting opportunity to join a growing and highly regarded business operating within the whisky industry. With a collaborative culture and a hands-on approach, the team is looking for an experienced operations professional who can quickly integrate into the business and provide valuable support during a busy period. The Role: We are looking for a candidate who can make their mark and help ensure operational activities run smoothly across the business. Here’s how: Coordinate and support a range of day-to-day operational activities Facilitate cask movements and liaise with warehouse partners Support bottling operations and associated logistics processes Manage invoices, budgets and operational administration Coordinate facilities-related activities where required Work closely with key stakeholders to ensure priorities are delivered efficiently Maintain clear communication and keep projects progressing on schedule Support operational continuity during a period of increased business activity About You: Previous experience within whisky, spirits, distilling or a similar operational environment Strong understanding of operations, supply chain and logistics processes Experience managing multiple operational activities simultaneously Comfortable working with warehouse, bottling and logistics teams Highly organised with excellent attention to detail Confident communicator who asks questions and challenges constructively when required Proactive, solutions-focused and able to work independently Experience operating at Senior Coordinator, Operations Coordinator or Operations Facilitator level If the role and responsibilities sound like a good fit for you, then I’d love to speak to you! Find out more about our available opportunities or how we can help you further your career – contact us today. Please get in touch with Ciara Barr-Hall or click "Apply Now" to be considered for this vacancy. Call: (phone number removed) Email: (url removed) Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that Advocate Group is acting as an employment agency in relation to this vacancy

Learning and Development Facilitator Location: Remote/Hybrid (Occasional travel to services/sites as needed) Salary: £22,568 per annum Vacancy Type: Permanent, Part Time (28 hours per week) Closing Date: 8th of July 2026 Help shape confident practice through powerful, purpose-led learning. We’re looking for a L&D Training Facilitator to join our team in Vauxhall (This is a primarily remote role, with occasional travel required to visit services/sites as needed.), working part-time (28 hours per week). This is a hands-on facilitation role where you’ll deliver engaging, inclusive and consistent learning across the organisation—helping staff build the therapeutic knowledge and practical skills they need to support clients effectively. Working closely with the L&D Manager, you’ll deliver training across virtual, hybrid and face-to-face formats, ensuring learning is accessible, well-timed, and aligned with operational needs. Your work will span everything from mandatory and compliance training to induction, EDI, leadership and management development, as well as specialist modules covering recovery, trauma-informed practice, justice, housing, clinical and employment services. What you’ll be doing Deliver engaging training across a range of audiences and formats Facilitate core programmes including induction, compliance, EDI, leadership & behavioural skills Deliver therapeutic and recovery-focused learning (e.g. trauma-informed care, motivational approaches, psychosocial support) Adapt content into practical, real-world learning staff can apply immediately Work across a cross-cover model to maintain seamless delivery across the team Collaborate with SMEs and L&D colleagues to keep content accurate, relevant and aligned Behind the scenes Prepare lesson plans, resources and learning materials with accessibility in mind Support scheduling, attendance, certificates and LMS updates alongside the admin team Collect learner feedback and contribute to evaluation and impact reporting Maintain compliance with safeguarding, GDPR, and organisational standards What we’re looking for Experience delivering training in health, social care, justice, recovery or education settings Confident facilitation skills across both virtual and in-person environments Ability to make complex therapeutic concepts simple, engaging and practical Strong communication, organisation and stakeholder management skills Comfortable using MS Office, LMS platforms and virtual delivery tools (Teams/Zoom) Nice to have Understanding of addiction, trauma-informed or recovery-oriented practice Experience with blended learning or accredited programmes L&D qualification (or willingness to work towards one) This is a role where no two days are the same, perfect for someone who enjoys variety, collaboration, and making a real difference through learning that matters. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to their website to complete your application