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Domestic Abuse Triage Lead/Outreach Worker: Part Time, 6 – 12 Month Contract Days/Hours: 20 hours per week, over 5 days Salary: £15P.H. Please note: This post is restricted to female applicants, in accordance with Schedule 9 (part 1) of the Equality Act 2010 Our client is seeking a compassionate and skilled Domestic Abuse Outreach Worker to provide direct support, advocacy, and outreach services for individuals experiencing domestic abuse in Elmbridge, Epsom & Ewell, and Spelthorne. In this role, you will empower clients by offering emotional and practical support, safety planning, risk assessments, and guidance on accessing key services, such as legal aid, housing, and benefits. If you are passionate about supporting survivors and committed to making a difference, our client would love to hear from you. You will be a dedicated and approachable individual with strong communication skills, an understanding of safeguarding frameworks, and experience working with victims of domestic abuse. Direct Work with clients • To contact clients using sensitive listening and questioning skills in order to allow clients to explain their situation and empower them to set their own priorities., • To provide skilled practical help, advice and emotional support to enable clients to reach an informed decision regarding their future, including safety planning and risk assessment., • To enable and encourage clients to take advantage of all services relevant to their problems such as legal and financial advice, housing and benefits rights, education, medical treatment, safety advice etc. and make appropriate referrals., • To assist clients where necessary by negotiating, drafting or writing letters and telephoning., • To negotiate with third parties, including statutory and non-statutory organisations as required., • To accompany clients to meetings with agencies and courts if needed., • To be mindful of the impact of any client’s children witnessing domestic abuse and of the associated child protection issues., • To help reduce client’s isolation and encourage them back into the community., • To seek opportunities for clients to access group work and to deliver group work as appropriate., • To attend Multi Agency Risk Assessment Conferences., • To assess clients for referral to the Sanctuary Scheme., • Receive and review daily referrals and allocate work load to case workers., • Maintain and monitor the Triage reminders and check that all calls are being made within the SDAP partnership timelines, • Review and prepare cases for assignment to caseworkers. Ensuring that all of the necessary information is complete for monitoring purposes., • To maintain relevant casework records on clients for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation and ensuring such records are kept up to date and in accordance with the Data Protection Act., • To maintain records to fulfil monitoring requirements of funders, • To undertake letter writing as appropriate, • To attend all relevant training as required including specialist domestic abuse/gender violence training. Requirements and Skills • Knowledge of the issues facing people experiencing domestic abuse., • Recent experience of advice work which could be within any voluntary or statutory organisation., • Ability to plan and prioritise own work and work of others within the Triage Service, meet deadlines and manage caseload., • Considerable experience of supporting victims of domestic abuse and evaluating risk factors., • Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively., • Effective written and oral communication skills with particular emphasis on negotiating., • Ability to use IT in the provision of advice, compilation of statistical data and preparation of reports., • Flexible approach, ability to work on own initiative but also ability to work as part of a team., • Numeracy skills., • An awareness of the importance of confidentiality., • The ability to listen, to communicate and to be non-judgemental, • To demonstrate a commitment to equality and diversity., • To be able to work effectively with a range of different statutory agencies, voluntary organisations and individuals., • To demonstrate understanding of safeguarding issues., • To have a full driving license and use of a car and ability to meet clients in the Boroughs of Epsom and Ewell, Elmbridge and Spelthorne,, • To be qualified as a domestic abuse IDVA or willing to train to achieve this qualification.

Domestic Abuse Outreach Worker: 6 - 12 month contract Days/Hours: 5 days per week, 35 hours per week £P.A. (Full time equivalent) Please note: This post is restricted to female applicants, in accordance with Schedule 9 (part 1) of the Equality Act 2010 Our client is seeking a compassionate and skilled Domestic Abuse Outreach Worker to provide direct support, advocacy, and outreach services for individuals experiencing domestic abuse in Elmbridge, Epsom & Ewell, and Spelthorne. In this role, you will empower clients by offering emotional and practical support, safety planning, risk assessments, and guidance on accessing key services, such as legal aid, housing, and benefits. If you are passionate about supporting survivors and committed to making a difference, our client would love to hear from you. You will be a dedicated and approachable individual with strong communication skills, an understanding of safeguarding frameworks, and experience working with victims of domestic abuse. Direct Work with clients ·To contact clients using sensitive listening and questioning skills in order to allow clients to explain their situation and empower them to set their own priorities. ·To provide skilled practical help, advice and emotional support to enable clients to reach an informed decision regarding their future, including safety planning and risk assessment. ·To enable and encourage clients to take advantage of all services relevant to their problems such as legal and financial advice, housing and benefits rights, education, medical treatment, safety advice etc. and make appropriate referrals. ·To assist clients where necessary by negotiating, drafting or writing letters and telephoning. ·To negotiate with third parties, including statutory and non-statutory organisations as required. ·To accompany clients to meetings with agencies and courts if needed. ·To be mindful of the impact of any client’s children witnessing domestic abuse and of the associated child protection issues. ·To help reduce client’s isolation and encourage them back into the community. ·To seek opportunities for clients to access group work and to deliver group work as appropriate. ·To attend Multi Agency Risk Assessment Conferences. ·To assess clients for referral to the North Surrey Sanctuary Scheme. ·Understanding of Safeguarding Framework and procedures both for Vulnerable Adults and Child Protection. Administration ·To maintain relevant casework records on clients for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation and ensuring such records are kept up to date and in accordance with the Data Protection Act. ·To maintain records to fulfil monitoring requirements of funders ·To undertake letter writing as appropriate Other duties and responsibilities ·To uphold the aims and principles of the organisation ·To keep up to date with policies and procedures relevant to bureau work and undertake relevant training within guidelines issued by the organisation ·To uphold and work within the principles of the Surrey Multi Agency Strategy against Domestic Abuse. ·To provide advice and information to other organisations and take part in Domestic Abuse awareness raising events. ·To liaise with other organisations and agencies where there is a joint or multiple approach to a client and be aware that inter-agency co-operation is an integral and essential facet of outreach work. ·To abide by health and safety procedures in accordance with Health & Safety legislation. ·To work closely with the other Outreach Workers ·Any other duties as required to ensure the efficient provision of the outreach service. ·To understand and adhere to Safeguarding Policies and procedures. ·Answer calls, facilitate meetings and be on a rota to support the charity as needed. Professional Support and Development ·To keep up to date with legislation, case law and policies and procedures and undertake appropriate training relevant to the provision of an advice service and issues concerning domestic abuse. ·To prepare for and attend supervision sessions as required. ·To attend team meetings. ·To attend all relevant training as required including specialist domestic abuse/gender violence training. Requirements and Skills ·Knowledge of the issues facing people experiencing domestic abuse. ·Recent experience of advice work which could be within any voluntary or statutory organisation. ·Ability to plan and prioritise own work, meet deadlines and manage caseload. ·Experience of supporting victims of domestic abuse and evaluating risk factors. ·Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively. ·Effective written and oral communication skills with particular emphasis on negotiating. ·Ability to use IT in the provision of advice, compilation of statistical data and preparation of reports. ·Flexible approach, ability to work on own initiative but also ability to work as part of a team. ·Numeracy skills. ·An awareness of the importance of confidentiality. ·The ability to listen, to communicate and to be non-judgemental ·To demonstrate a commitment to equality and diversity. ·To be able to work effectively with a range of different statutory agencies, voluntary organisations and individuals. ·To demonstrate understanding of safeguarding issues. ·To have a full driving license and use of a car and ability to meet clients in the Boroughs of Epsom and Ewell, Elmbridge and Spelthorne, ·To be qualified as a domestic abuse IDVA or willing to train to achieve this qualification.

The role involves assisting adults with mental health needs in achieving recovery and maintaining independence. Key responsibilities include supporting individuals, working with mental health professionals, and fostering a safe environment. A community-based organization is seeking a Support Worker

A leading care and support provider in Surrey is seeking a compassionate Housing Support Worker for their Homelessness Social Care Service. This role promotes social inclusion and community support.

We're looking for a kind, compassionate and resilient Housing Support Worker to join our Homelessness Social Care Service in Surrey. Create and review support/action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available. E

The Whiteley Homes Trust the Trust is a charity that manages Whiteley Village in Surrey. The purpose of the charity is to provide homes for older people of limited means from all over the country.Founded over a hundred years ago in Walton on Thames, Surrey, the Village is located in 225 acres of beautiful grounds and is a very special place to live and work. Established in 1917 the village has many Grade 2 listed buildings and provides housing for nearly 400 older people of limited means. There are 265 Almshouses and 51 extra care apartments and the Village also has a church, activity centre, pool, village hall, shop and community café. There is also a small number of market rented properties within the village.. We are looking for a Village Support Worker for up to six months to join our small, dedicated team. This role plays a vital part in championing and introducing new ways of working that help older people remain independent within our community for as long as possible. With a strong emphasis on customer service and resident satisfaction, you will often be the first point of contact for villagers. A caring, empathetic approach is essential, along with a commitment to supporting residents with their housing-related support needs and consistently demonstrating our core values in everything you do. Benefits of working for The Whiteley Homes Trust We value our employees and offer a generous package of benefits including: 33 days annual leave (including bank holidays), (pro-rata for part time employees) Extra day of leave each year (Trust Day) for William Whiteley's birthday Opportunity to buy and sell annual leave Generous Company Pension scheme Healthcare Cash Plan Company Sick Pay Blue Light Card Discounts Life Assurance Employee Assistance Programme Free car parking on site Key Responsibilities: Deliver and maintain a high standard of basic support services throughout the Village as required to ensure villagers maintain their independence. Undertake appropriate assessments of villagers support needs to ensure that each villagers personal care, recreational and social needs are met, whilst maintaining their personal dignity, choice and independence, signposting to care provisions available, via a social worker. Help deliver support to individual villagers in accordance with their individual support needs, regularly undertaking home visits Ensure accurate records are maintained on the central database and reviewed 6 monthly, and whenever changes to their support needs are identified. Identify those villagers with higher support needs and contribute to the delivery of services tailored to this particular group, such as operating a drop-in service and a check and chat service for frail villagers and villagers recently discharged from hospital. Assist villagers in accessing primary health care services and Social Service provision. Assist in the process of integrating new villagers into the Whiteley Village Community. Provide general advice regarding welfare benefits to residents and provide them with assistance to complete applications, where required. Work closely with other members of the Housing team in the planning and delivery of support services to residents Work proactively with external agencies, including Adult Social Care, regarding the needs and welfare of residents Raise Safeguarding Alerts with Surrey County Council, where necessary Deal with emergencies appropriately. Always demonstrate empathy and maintain confidentiality. Ensure that all concerns of villagers or their relatives are treated in a sympathetic and responsive manner and are documented and reported accordingly. Assist in the identification of social needs, hobbies and interests of villagers to improve their quality of life. Ensure all duties are carried out with regard to health and safety regulations and advising villagers of hazards within their homes. Undertakes other support duties that may be required to facilitate the safety, welfare and independence of villagers. Person specification Experience, Skills & Knowledge Required Good relationship building skills. Team player but with the ability to work alone with minimal supervision. An empathy for older people and enthusiasm for helping them to live well and independently. Basic understanding of external services which may be beneficial to residents and the drive to proactively source assistance as required. Basic experience and knowledge of Health & Safety. Minimum of 12 months experience of working within a supported housing environment or in a care role. A role model demonstrating the Trusts core values. A strong Can do approach. Good communication skills. Computer literacy. Desirable Ability to proactively solve problems to minimise the effect of neighbour disputes. Valid 1 st Aid qualification or willing to attend a course for this. Qualification from the Chartered Institute of Housing or equivalent demonstrable experience TPBN1_UKTJ