Selby
Job Title: Technical IT Operations Manager Location: North YorkshireSalary: £60,000 – £65,000 + benefitsType: Full-time, Permanent Overview We are seeking a hands-on Technical IT Operations Manager to join a global organisation based in North Yorkshire. This is a key leadership role responsible for the day-to-day running of a busy IT department while also shaping and delivering the IT roadmap. The successful candidate will combine strong hands-on technical expertise (Azure / Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment. Key Responsibilities IT Operations & Service Delivery • Oversee the daily operations of the IT department, ensuring high availability and performance of systems and services, • Manage IT support, infrastructure, and service delivery across the organisation, • Ensure SLAs and KPIs are met, driving continuous improvement in service quality, • Act as an escalation point for complex technical issues Technical Leadership • Remain hands-on with core technologies, particularly Azure and Microsoft 365, • Provide technical guidance across infrastructure, cloud services, and security, • Lead on troubleshooting, system optimisation, and architecture decisions, • Ensure robust cybersecurity and compliance practices are in place Strategy & Road mapping • Own and deliver the IT roadmap, aligning technology with business objectives, • Identify opportunities for innovation, automation, and efficiency improvements, • Lead IT projects, including cloud migrations, system upgrades, and integrations, • Manage budgets, vendors, and third-party relationships Team Leadership • Lead, mentor, and develop an IT team within a busy operational environment, • Foster a proactive, customer-focused IT culture, • Support recruitment, performance management, and career development Key Skills & Experience Technical Expertise • Strong hands-on experience with:, • Microsoft Azure (IaaS, PaaS, networking, governance), • Microsoft 365 (Exchange Online, SharePoint, Teams, Intune), • Solid understanding of:, • Windows Server & Active Directory, • Networking (firewalls, VPNs, routing), • Cybersecurity and best practices, • Experience with cloud migrations and hybrid environments Leadership & Operations • Proven experience managing IT operations in a fast-paced / global organisation, • Experience running a busy IT service function with multiple priorities, • Strong stakeholder management and communication skills, • Demonstrable experience delivering IT strategies and roadmaps Desirable Experience • Experience in multi-site or international environments, • ITIL or similar service management frameworks, • Knowledge of automation / DevOps practices, • Experience managing IT budgets and vendor contracts Personal Attributes • Hands-on, proactive, and solutions-driven, • Strong leadership presence with the ability to inspire teams, • Comfortable working both strategically and operationally, • Excellent problem-solving and decision-making skills What’s on Offer • Competitive salary of £60,000 – £65,000, • Opportunity to shape IT strategy within a global organisation, • A varied role combining technical, operational, and strategic responsibilities, • Supportive and collaborative working environment