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At American Express, our culture is built on a 175-year history of innovation, shared ___ and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the London Heathrow Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. How will you make an impact in this role? It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by: • Welcoming and providing access to our Card Members upon arrival at reception, • Being accountable and taking ownership of the customer’s experience from beginning to end, • Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer, • Employing the Customer First philosophy in meeting customers’ needs and expectations, • Providing concierge and lifestyle recommendation, • Providing travel consultation and minimal reservation assistance, • Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners Lounge Hours of operation are from 05:30am – 10:00pm Monday-Sunday. Hours are subject to change due to business need. Minimum Qualifications: * Minimum of 1 year recent experience servicing premium customers * Airline, lounge or travel industry experience required, including reservation experience * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively to research * Adapt to an ever changing environment and being resilient * Ability to work flexible shifts including nights, weekends, additional hours when needed and holidays is essential * Light to moderate lifting may be required for certain job tasks Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: • Competitive base salaries, • Bonus incentives, • Support for financial-well-being and retirement, • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location), • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, • Generous paid parental leave policies (depending on your location), • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location), • Free and confidential counseling support through our Healthy Minds program

Job Title: Technical Coordinator Location: West London (Large Mixed-Use Scheme) Salary: £50,000 – £60,000 + Car Allowance, Pension, Healthcare, Life Insurance & Discretionary Bonus About the Role We are seeking a Technical Coordinator to join a leading residential developer working on a flagship mixed-use scheme in West London. This is an exciting opportunity to be part of a high-profile project that combines residential, commercial, and leisure spaces, delivering exceptional quality and design. Key Responsibilities: Design Coordination: Manage and coordinate all technical aspects of the design process from planning through to completion. Consultant Management: Liaise with architects, engineers, and specialist consultants to ensure timely delivery of design information. Compliance: Ensure designs meet building regulations, planning conditions, and company standards. Technical Documentation: Review and approve drawings, specifications, and technical submissions. Problem Solving: Resolve design and technical issues promptly to avoid delays on site. Stakeholder Communication: Work closely with internal teams (construction, commercial, sales) to align technical requirements with project objectives. Value Engineering: Identify opportunities for cost savings without compromising quality or compliance. Requirements • Previous experience as a Technical Coordinator (or similar role) within residential development., • Strong understanding of UK building regulations and planning processes., • Ability to manage multiple consultants and workstreams effectively., • Excellent communication and organizational skills., • Proficiency in reviewing technical drawings and specifications. Benefits • Competitive salary (£50k–£60k), • Car allowance, • Pension scheme, • Private healthcare, • Life insurance, • Discretionary bonus, • Opportunity to work on a landmark West London development

Employee Benefits & Healthcare Consultant (Would also suit a Junior Consultant or Senior Administrator ready for their next step) Near Faversham, Kent OR near Richmond, Surrey Hyrrid 2 days WFH - Monday and Friday Benefits: PMI, Dental Insurance, Life Assurance, Discretionary Bonus 20 days A/L + 1 additional day per year (up to 25 days) Paid study leave GR1, CII Are you experienced in healthcare and e...