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Hiring x2 Roles Location: Holborn In Office per week: 3 days As a Commercial Banking Manager you are accountable for delivering the Metro Bank brand and business model for Commercial Banking, maintaining and growing the commercial book. We strongly believe in a ___ and to find the very best person for the job, we always look across a wide range of diverse ___. What You Will Do • You need to build key relationships with key internal stakeholders, • Manage all aspects of Risk, Operational and Regulatory, • Demonstrate ability to maximise the customer relationship whilst being compliant during customer interactions with awareness of Treating Customers Fairly (TCF), • Manage, influence and build an internal network across Metro Bank to ensure a One Team approach for customers and colleagues, • Liaise with other internal stakeholders to deliver required propositions and pricing requirements, risk policies and reporting set and managed within appetites, • Make decisions to support Metro Bank’s business objectives whilst reinforcing the correct Metro Bank operational processes and ensuring we get things right the first time for the customer., • Responsible for financial crime risk of the department and report to necessary stakeholder/management, • Knowledge of requirements of onboarding clients from a variety of jurisdictions, • Ability to generate new business and be an ambassador for the brand to external stakeholders, • Be aware of the capabilities of the Metro Bank Group and identify customer needs so that we can service, these needs within our capability, e.g., Asset Finance, Invoice Discounting, Bacstel, Credit Cards, Cash Management Solutions, FX needs, Borrowing requirements., • Support retail colleagues in local Stores and across the bank, • Actively looking for ways to challenge and improve processes to benefit the customer, • Be a role model for the Inward Investment Team and Metro Bank when dealing with customers, intermediaries and colleague And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What You Will Need • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders, • Fluent in key language in addition to English, eg French, German, Italian Japanese, Dutch, Spanish, • Excellent communication and customer/client relationship management with the ethos of providing exceptional customer service., • Be a People-People person with great communication skills, both verbal and written, and the ability to make complex instructions simple for our customers to understand, • A self starter, motivated to meet or exceed your own personal and business objectives, • Ability to build rapport internally and externally., • Track record in successfully building, maintaining and growing valuable commercial banking relationships Our promise to you… • We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!, • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!, • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)., • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

About The Team United Kingdom & Ireland (UK&I) is the largest market for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Our partner-facing commercial teams present one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our partners potential in key categories. About The Role Reporting directly to the Head of Sales and working closely with the Regional Directors and their leadership teams, the Regional Sales Managers will be responsible for the sales team in Greater London and its performance. You will be managing a team of Field Sales Executives, ensuring that they hit their sales targets. This will involve direct support in-the-field signing best local restaurants in deals which require compelling proposals and complex negotiations. You will also be supporting the Regional managers to ensure we translate local knowledge to your team’s priorities and work closely with the Regional Directors to ensure your team delivers the Regional strategies. You will role model best-in-class behaviours in Salesforce and support the roll-out of training programmes developed by the central sales organisation and Head of Sales in addition to providing 2- way feedback. What You'll Do • Sales Expert: Managing your team of direct reports to map, prospect, pitch and close the highest potential restaurants across your region in an organised fashion., • Commercial Acumen: work with commercial teams to structure complex deals and negotiate effectively with restaurants to achieve the best outcomes for Deliveroo, • Sales Execution & Pipeline Management: own overall pipeline management in their region with regular reviews., • Communication: Understanding and succinctly communicating Deliveroo’s value proposition to support the sell in to restaurants (physical visits, emails, calls, and social media). Keep senior internal stakeholders informed of the sales progress within your region, • People Management & Coaching: significant time in-field leading their teams on the ground - providing structure, clarity on priorities and setting clear and stretching goals., • Hiring, Onboarding & Training: hire top-tier talent working with recruitment and then manage onboarding - role-modelling best practices and embedding tools, processes and rules of engagement., • Performance Management: strict management of underperformance via PiPs working directly with HR., • Process Improvements: Gain insight in-field into challenges and opportunities for the sales team and work with the Head of Sales to roll out improvements (eg. SF efficiencies), • Regional Alignment and Strategic Deals: work closely alongside RMs/CMs to align on regional priorities (eg. CVP gaps) and support BDMs with deals/negotiations with key partners involving cross-functional support eg. Marketing, • Territory & Planning: optimise how their teams work the market including efficient routing. Track competitor moves and surface market insights that inform broader sales strategy., • Problem Solving: The first point of escalation for the RSM team, resolving local issues quickly and keeping their region aligned with wider sales and cross-functional priorities., • Tasting: Sample food from a variety of high quality establishments and attend restaurant and food meet ups. Enjoy the restaurant scene and have an interest in new and different cuisines Key Goal: Number priority restaurants signed each month in your Region. Additional Goals Include • Onboarding excellence and upsells - e.g. maximising commercial opportunity, selling-in marketing packages at launch, menu completeness at go-live, • Time spent giving feedback and training to more junior team members of the team on their sales performance Requirements • Be comfortable with targeting new business and have sales experience, • 5+ years of sales and commercial experience, • Time spent managing a team and ensuring that they hit targets, • Negotiator able to structure win-win deals for restaurants and for Deliveroo, • Commercially knowledgeable who understands the economics of food delivery - for restaurants and Deliveroo, • Be able to demonstrate product and industry knowledge to clients, • Aspiring leader able to influence colleagues to achieve team goals. Capable of managing cross functional initiatives to improve ways of working, • Take ownership and work within demanding targets, • Have an interest in all things food and restaurants, • Be tenacious and motivated, • Live within assigned region, • UK Driving Licence and a car, • Given our diversity of cuisines and desire to bring the best service to our partners, we value additional language abilities and would love to hear about any knowledge of Arabic, Spanish, Portuguese, Swahili, Mandarin, Cantonese, Urdu, Korean, Vietnamese, Thai, Japanese or Bahasa/Malay. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Territory Manager- London The Team The UK & Ireland is Deliveroo's most mature market globally. Functions include commercial, operations and marketing, and teams in the UK&I partner with global departments such as Product, Technology, Consumer and Restaurants. Central London is where Deliveroo launched 10 years ago - and is our ‘heartland.’ The region spans from Ealing in the west to Canary Wharf in the east, and from Brixton in the south to Hampstead in the north. Within this region there is a thriving and diverse restaurant scene with some of the most exciting brands that we work with globally. We are looking for ambitious and highly driven candidates to join us as Territory Managers in our expanding team in London. This role is on the frontline; growing our businesses together where it matters, directly with our restaurant partners. You will be assigned to a specific team in London - where you have the opportunity to become an ambassador of the Deliveroo Brand, building long-lasting relationships with restaurant partners in your dedicated area. The Role As a Territory Manager, you will be responsible for managing a portfolio of top local restaurants in London. You will work closely with the Head of Territory Management, your peers , and a team of Deliveroo Account Managers to drive business performance, optimise operational efficiency, and build strong partnerships with restaurant owners. This role requires an individual who can be proactive, autonomous with exceptional relationship management skills, a proactive approach to partnership building, a passion for food and a willingness to learn about key restaurants and cuisines on the London scene. We see this as an entry point into the Deliveroo commercial business and an ideal opportunity for you to grow within the business into future Account management roles. What you'll do • Drive business performance in London, through Partner Marketing, Advertising sales, and Visibility. Engaging with these Restaurants and owners will be face to face daily and you will be required to travel within London in your dedicated territory., • Build and optimise the operational performance of our restaurant offerings, • Identify new partnership opportunities with top restaurants within your territory and work alongside the Account managers and Business Development Team to sign them on Deliveroo., • Address complex support issues with timely resolutions for our restaurant partners, • Cultivate deep relationships with restaurant partners, identifying opportunities to grow their delivery business, • Live and breath our Market place and provide on-the-ground knowledge and context about the city to the wider Deliveroo team, • Act as an ambassador of Deliveroo's mission, brand, and product Requirements • Some Commercial experience or Restaurant/ hospitality experience would be an advantage, • Proficiency in Excel/Google Sheets, • Ability to take the initiative and adapt to constantly changing work environments, • Desire to work with restaurants and build strategic partnerships, creating positive and lasting relationships, • Outstanding communication and interpersonal skills, • Highly autonomous with excellent organisation and time management skills, • Strong problem-solving skills and ability to interpret and devise data-based strategies, • Desirable: due to our diversity of cuisines, restaurant partners and neighbourhoods we serve coupled with our desire to provide the best service we possibly can, we really value additional language abilities and would love to hear from candidates who have any knowledge of: Arabic, Spanish, Portuguese, Swahili, Mandarin, Cantonese, Urdu, Korean, Vietnamese, Thai, Japanese or Bahasa/Malay in particular. Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

FLOOR MANAGER, THE AUBREY 39 hours, 5 days per week Mandarin Oriental is looking for a Floor Manager to join our Aubrey team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests. The Aubrey is a Japanese Izakaya & Bar concept with 132 covers and a private dining room serving brunch, dinner and late-night drinks. Our menu features classic dishes from Japanese cuisine, in interpretations that adapt and change with the seasons. The restaurant has been created as a partnership between Maximal Concepts and Mandarin Oriental Hyde Park, London. Maximal Concepts is a Hong Kong-based company that has since expanded to locations including Singapore, Las Vegas and Vancouver. As a Floor Manager at The Aubrey, you will be responsible for: • Become an expert on the menu and have a passion for Food & Beverage and service., • Build up rapport with guests and deliver an unforgettable and enchanting experience for our guests, • Ensure all orders, issuing of bills and payments are taken correctly, • Coordinating the service of food and beverages together with the Restaurant Manager efficiently and accurately., • Responding proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication. As a Floor Manager, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary but are mainly brunch, evening or late-night shifts (including weekends and bank holidays), so flexibility is required where applicable. To be a successful Floor Manager candidate, you will ideally have previous Floor Manager experience in a high standard and fast paced hospitality establishment. You are passionate about food & beverage and providing the best experience to guests and colleagues. Our Commitment To You • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously., • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones., • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally., • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role., • Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals, • 50% F&B & Spa discount on property, • Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum), • Complimentary Westfield Healthcare cash plan, children added at no extra cost, • Colleague Experience Stay in-house with breakfast included upon completed probation, • Friends & Family hotel rate and Spa discount, • 1 paid Charity Day per year to dedicate to a charity of your choice, • Season ticket loan & cycle to work scheme, • £750 recruitment referral bonus, • Free meals on duty & uniform dry-cleaning services, • Increased holiday entitlement with Length of Service, up to 33 days off, • Subsidized podiatry sessions with our incredible Bastien pedicurists, • Free Life Assurance benefits whilst in service, • Access to Hospitality Action’s Employee Assistance Programme, • Employee Recognition Programmes, • Social, wellbeing, charity, and sporting events throughout the year SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON. Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day. DIVERSITY & INCLUSION. We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. ELIGIBILITY TO WORK IN THE UK. Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. We’re Fans. Are you?